Novotel Phuket Kamala Beach
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Datos rápidos
Check-in desde: | 15:00 |
|---|---|
Check-out antes de: | 12:00 |
Mascotas | No se permiten mascotas |
Servicios
Wi-Fi
Estacionamiento
Aire acondicionado
Traslado aeroportuario
Piscina
Gimnasio
Más información sobre Novotel Phuket Kamala Beach
Novotel Phuket Kamala Beach
Located on Kamala Beach, Novotel Phuket Kamala Beachis a 3-minute drive from Phuket FantaSea. Offering modern air-conditioned rooms with a private balcony, the hotel is equipped with a spa, an outdoor swimming pool and a fitness centre.
Reseñas de 
Pareja
Comentario: 14 ago. 2026
Fecha de estadía: ago. 2026
Beautiful Beach Life.
Our stay at Novotel Kamala Beach has been exceptional. Top and his team have made Our stay certainly one we will never forget.
The food is amazing such a great choice excellent menu. From the Roof Top, the Pool Bar and the Soul Resturant one has plenty of choices, one of our best stays. The staff go out of their way to help Always chatty which is wonderful when visiting a new culture.
Thankyou Team Top for a memorable stay. We will be back.
The food is amazing such a great choice excellent menu. From the Roof Top, the Pool Bar and the Soul Resturant one has plenty of choices, one of our best stays. The staff go out of their way to help Always chatty which is wonderful when visiting a new culture.
Thankyou Team Top for a memorable stay. We will be back.
Respuesta del hotel
Comentario: 15 ago. 2026
Dear 221marga,
Thank you very much for such a wonderful review.
We are delighted to know that you had an exceptional stay and enjoyed the variety of dining experiences across On the Roof, our Pool Bar and Soul Kitchen.
It is especially rewarding to read your kind words about Top and his team. Genuine, warm hospitality is at the heart of what we aim to deliver, and I will certainly share your recognition with Top and the entire team.
Thank you for making Novotel Phuket Kamala Beach part of such a memorable experience. Knowing that you plan to return is the greatest compliment we could receive, and we look forward to welcoming you back for another beautiful beach stay.
Warm regards,
Pataraseth Pokinbenjarasamee (Yu)
General Manager
Thank you very much for such a wonderful review.
We are delighted to know that you had an exceptional stay and enjoyed the variety of dining experiences across On the Roof, our Pool Bar and Soul Kitchen.
It is especially rewarding to read your kind words about Top and his team. Genuine, warm hospitality is at the heart of what we aim to deliver, and I will certainly share your recognition with Top and the entire team.
Thank you for making Novotel Phuket Kamala Beach part of such a memorable experience. Knowing that you plan to return is the greatest compliment we could receive, and we look forward to welcoming you back for another beautiful beach stay.
Warm regards,
Pataraseth Pokinbenjarasamee (Yu)
General Manager
Pareja
SG
Comentario: 21 jun. 2026
Fecha de estadía: jun. 2026
Great Beachfront Hotel
We experienced a minor hiccup during check-in. However, kudos to Katie and the hotel manager for ensuring that we had a good stay at hotel. And indeed, we had a great 4D3N stay at the hotel! We have visited Phuket about 8 or 9 times and have probably stayed in 15 different hotels in Kata, Karon, Patong, Panwa, Bang Tao and Mai Khao. We would consider our stay at Novotel Kamala as one of our best experiences in Phuket.
We stayed in an Ocean Villa and would highly recommend it. The room was just just a few steps from the sand and it also afforded a lot of privacy. The room was clean and fairly spacious. The highlight was the Jacuzzi bathtub with views of the beach!
Breakfast at the hotel was good. We also had a lunch and dinner, and we enjoyed both meals.
We stayed in an Ocean Villa and would highly recommend it. The room was just just a few steps from the sand and it also afforded a lot of privacy. The room was clean and fairly spacious. The highlight was the Jacuzzi bathtub with views of the beach!
Breakfast at the hotel was good. We also had a lunch and dinner, and we enjoyed both meals.
Respuesta del hotel
Comentario: 3 jul. 2026
Dear jslau,
Thank you very much for sharing your wonderful review.
While I am sorry for the inconvenience you experienced during check-in, I am pleased that Katie and our team were able to turn things around and ensure you had a great stay with us.
It is especially rewarding to hear that Novotel Phuket Kamala Beach ranks among your best experiences in Phuket. We are delighted that you enjoyed the Ocean Villa, our beachfront location, the privacy, the Jacuzzi bathtub, as well as your breakfast and dining experiences.
Thank you once again for your kind recommendation. We truly appreciate your support and look forward to welcoming you back for another memorable stay in the near future.
Warm regards,
Pataraseth Pokinbenjarasamee (YU)
General Manager
Thank you very much for sharing your wonderful review.
While I am sorry for the inconvenience you experienced during check-in, I am pleased that Katie and our team were able to turn things around and ensure you had a great stay with us.
It is especially rewarding to hear that Novotel Phuket Kamala Beach ranks among your best experiences in Phuket. We are delighted that you enjoyed the Ocean Villa, our beachfront location, the privacy, the Jacuzzi bathtub, as well as your breakfast and dining experiences.
Thank you once again for your kind recommendation. We truly appreciate your support and look forward to welcoming you back for another memorable stay in the near future.
Warm regards,
Pataraseth Pokinbenjarasamee (YU)
General Manager
Familia viajera
Comentario: 30 ago. 2026
Fecha de estadía: ago. 2026
10 nights at Novotel Kamala beach
Location is amazing, right on the beach ⛱️
Rooms and service was outstanding and staff very friendly and attentive.
Rooms cleaned to a very high standard.
Only short fall was the dinners, very hit and miss considering paying beach club prices.
Rooms and service was outstanding and staff very friendly and attentive.
Rooms cleaned to a very high standard.
Only short fall was the dinners, very hit and miss considering paying beach club prices.
Respuesta del hotel
Comentario: 1 sep. 2026
Dear curtismB3665UD,
Thank you very much for sharing your experience following your 10-night stay with us. We are delighted that you enjoyed our beachfront location, your room and particularly the friendly and attentive service from our team. Your recognition of the high standard of room cleanliness is also greatly appreciated.
At the same time, we are sorry that your dinner experiences were inconsistent and did not always reflect the quality and value you expected. Your feedback has been shared with our F&B and culinary teams for review and improvement.
Thank you again for choosing Novotel Phuket Kamala Beach. We hope to have the pleasure of welcoming you back for another enjoyable stay.
Warm regards,
Pataraseth Pokinbenjarasamee (Yu)
General Manager
Thank you very much for sharing your experience following your 10-night stay with us. We are delighted that you enjoyed our beachfront location, your room and particularly the friendly and attentive service from our team. Your recognition of the high standard of room cleanliness is also greatly appreciated.
At the same time, we are sorry that your dinner experiences were inconsistent and did not always reflect the quality and value you expected. Your feedback has been shared with our F&B and culinary teams for review and improvement.
Thank you again for choosing Novotel Phuket Kamala Beach. We hope to have the pleasure of welcoming you back for another enjoyable stay.
Warm regards,
Pataraseth Pokinbenjarasamee (Yu)
General Manager
Familia viajera
Comentario: 27 ago. 2026
Fecha de estadía: ago. 2026
Mixed Experience – Great Location, but Food and Service Need Improvement
The location of Novotel Phuket Kamala Beach is excellent, with a beautiful beachfront setting and easy access to the beach. However, my overall experience was mixed.
Unfortunately, the food quality was disappointing. The pineapple fried rice was extremely salty, the chicken tasted raw and unpleasant, and the papaya salad was very poor. The garlic was not properly chopped, and I found whole pieces of garlic in the dish. When I complained, I was offered a discount, but I declined and requested better food instead. However, they did not replace the food, and there was no satisfactory resolution to the issue.
We also did not receive the complimentary birthday cake because my actual birthday differs from my official date of birth. The hotel was also unable to provide airport transfer because they did not have a suitable car seat for my toddler.
Overall, I felt there were too many excuses and that we were not made to feel particularly welcome. I have stayed at other Novotel properties and have never experienced this kind of service. I also hope the hotel can clarify whether there are any issues affecting the experience of Indian guests, as I did not feel particularly comfortable during my stay.
I would recommend the hotel mainly for its excellent beachfront location, but I would not expect a high level of food quality or service.
One very positive highlight was InterContinental Phuket Resort, which is conveniently accessible from Novotel via the beach. We enjoyed a beautiful sunset there with excellent food and genuinely warm hospitality. Both the food and staff were amazing.
I hope Novotel takes this feedback constructively and improves its food quality and guest service.
Unfortunately, the food quality was disappointing. The pineapple fried rice was extremely salty, the chicken tasted raw and unpleasant, and the papaya salad was very poor. The garlic was not properly chopped, and I found whole pieces of garlic in the dish. When I complained, I was offered a discount, but I declined and requested better food instead. However, they did not replace the food, and there was no satisfactory resolution to the issue.
We also did not receive the complimentary birthday cake because my actual birthday differs from my official date of birth. The hotel was also unable to provide airport transfer because they did not have a suitable car seat for my toddler.
Overall, I felt there were too many excuses and that we were not made to feel particularly welcome. I have stayed at other Novotel properties and have never experienced this kind of service. I also hope the hotel can clarify whether there are any issues affecting the experience of Indian guests, as I did not feel particularly comfortable during my stay.
I would recommend the hotel mainly for its excellent beachfront location, but I would not expect a high level of food quality or service.
One very positive highlight was InterContinental Phuket Resort, which is conveniently accessible from Novotel via the beach. We enjoyed a beautiful sunset there with excellent food and genuinely warm hospitality. Both the food and staff were amazing.
I hope Novotel takes this feedback constructively and improves its food quality and guest service.
Respuesta del hotel
Comentario: 29 ago. 2026
Dear Guide10434800251,
Thank you for taking the time to share your detailed feedback. While we are pleased that you enjoyed our beachfront location, I am genuinely sorry that the overall experience, particularly our food quality and service, fell short of your expectations.
Your comments regarding the meals and how your concerns were handled are particularly disappointing. Regardless of the circumstances, we should have responded more proactively and focused on finding a satisfactory solution rather than leaving you with the impression that we were simply providing explanations.
I am also very concerned to read that you did not feel particularly welcome and questioned whether your experience was related to being an Indian guest. Please be assured that we welcome and value guests from every nationality and background equally. Nevertheless, the fact that your interactions with us left you feeling otherwise is something we take seriously, and we have addressed this feedback directly with our team.
We have reviewed the other points you raised regarding your arrival experience, special request and transportation arrangements as well. While there were circumstances behind some of these situations, we recognize that our communication and approach could have been more thoughtful and solution-oriented.
Thank you for raising these concerns constructively. Your feedback has been discussed with our management and relevant teams, with particular focus on food quality, communication and service recovery. We sincerely hope we may have an opportunity in the future to provide you and your family with the warmer and more welcoming Novotel experience you should expect.
Warm regards,
Pataraseth Pokinbenjarasamee (Yu)
General Manager
Thank you for taking the time to share your detailed feedback. While we are pleased that you enjoyed our beachfront location, I am genuinely sorry that the overall experience, particularly our food quality and service, fell short of your expectations.
Your comments regarding the meals and how your concerns were handled are particularly disappointing. Regardless of the circumstances, we should have responded more proactively and focused on finding a satisfactory solution rather than leaving you with the impression that we were simply providing explanations.
I am also very concerned to read that you did not feel particularly welcome and questioned whether your experience was related to being an Indian guest. Please be assured that we welcome and value guests from every nationality and background equally. Nevertheless, the fact that your interactions with us left you feeling otherwise is something we take seriously, and we have addressed this feedback directly with our team.
We have reviewed the other points you raised regarding your arrival experience, special request and transportation arrangements as well. While there were circumstances behind some of these situations, we recognize that our communication and approach could have been more thoughtful and solution-oriented.
Thank you for raising these concerns constructively. Your feedback has been discussed with our management and relevant teams, with particular focus on food quality, communication and service recovery. We sincerely hope we may have an opportunity in the future to provide you and your family with the warmer and more welcoming Novotel experience you should expect.
Warm regards,
Pataraseth Pokinbenjarasamee (Yu)
General Manager
Familia viajera
Comentario: 26 ago. 2026
Fecha de estadía: ago. 2026
Novotel kamala
This is an amazing place to spend your vacation. The staff are amazing; they are very helpful and always smiling.
Totally recommend novotel
Totally recommend novotel
Respuesta del hotel
Comentario: 1 sep. 2026
Dear mohamedhV8002PZ,
Thank you very much for your wonderful review and recommendation. We are delighted to know that you had an amazing vacation with us. It is especially rewarding to hear your kind words about our team and their helpful and friendly service.
Thank you for choosing Novotel Phuket Kamala Beach. We look forward to welcoming you back for another memorable stay.
Warm regards,
Pataraseth Pokinbenjarasamee (Yu)
General Manager
Thank you very much for your wonderful review and recommendation. We are delighted to know that you had an amazing vacation with us. It is especially rewarding to hear your kind words about our team and their helpful and friendly service.
Thank you for choosing Novotel Phuket Kamala Beach. We look forward to welcoming you back for another memorable stay.
Warm regards,
Pataraseth Pokinbenjarasamee (Yu)
General Manager
Muy buena ubicación
118/16 Moo 3, Tambon Kamala, Amphur Katu, Kamala, Phuket, 83150, Tailandia|A 15,03 km del centro de la ciudad
Check-in y check-out
Check-in desde:
15:00
Check-out antes de:
12:00
Información útil
No se permiten mascotas
It is prohibited to bring durian to the hotel.
Comunicate con el hotel para obtener más información sobre cómo agregar camas supletorias.
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