MOOI Apartments Grenchen
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Datos rápidos
Check-in desde: | 15:00 |
|---|---|
Check-out antes de: | 10:30 |
Mascotas | Se permiten mascotas con un cargo adicional |
Más información sobre MOOI Apartments Grenchen
MOOI Apartments Grenchen
Located within 50 km of Bernexpo in Grenchen, MOOI Apartments Grenchen offers accommodation with seating area. Complimentary WiFi is featured throughout the property and private parking is available on site.
Reseñas de 
Viajero anónimo
Comentario: 24 ago. 2025
Fecha de estadía: ago. 2025
Easy online booking
Easy online check in
Very clean
Cozy
Quite
Easy online check in
Very clean
Cozy
Quite
Viajero de negocios
Comentario: 24 jun. 2026
Fecha de estadía: jun. 2026
A pure desaster and nightmare!!
A nightmare stay that lasted less than an hour.
The most shocking part of this experience is that we had absolutely no idea the studio was supposedly limited to one person. Nothing during the booking process clearly warned us that this would become an issue. We registered two vehicles for the stay, which should have made it obvious that two people were arriving. If a studio cannot accommodate two guests, this should be clearly communicated before accepting the reservation—not after guests have travelled and arrived on site.
What happened next was beyond unreasonable.
We arrived, settled in, and noticed there was only one pillow in the studio. We called customer service for a simple request: an additional pillow. Instead of receiving help, this is apparently how they discovered that we were two people. A basic request for assistance immediately turned into a dispute.
From that moment, the situation escalated unnecessarily. Rather than looking for a practical solution, management completely refused to communicate. They declined any direct contact, refused any discussion, and showed absolutely no willingness to understand the situation or help us. They simply hid behind rigid rules and left customer service to deliver their decision.
Even more disappointing, the attitude we encountered on the phone was completely inappropriate. At a time when we were stressed, confused, and trying to find a solution, we felt that our situation was being mocked rather than taken seriously. Instead of empathy or professionalism, we were met with indifference and a lack of respect.
The only options offered were:
* Leave the apartment immediately, despite being more than three hours away from home.
* Pay additional fees to move to another unit.
Those were literally the only solutions proposed.
Let that sink in: we called to ask for an extra pillow and ended up being threatened with losing our accommodation.
What makes this even more frustrating is that we acted in complete good faith. We never tried to hide that we were two people. We registered two cars, checked in normally, and contacted them openly when we needed assistance. Had we not called for help, the issue would never even have arisen.
The entire experience was handled with a complete lack of common sense, customer care, and professionalism. Management refused any communication, refused any compromise, and refused to take any responsibility for a situation that could have been resolved in minutes.
Instead of feeling welcomed, we felt trapped, ignored, and abandoned. A simple overnight stay turned into a stressful and humiliating experience that ruined our trip almost immediately.
This was not merely poor customer service—it was a complete failure of hospitality.
The most shocking part of this experience is that we had absolutely no idea the studio was supposedly limited to one person. Nothing during the booking process clearly warned us that this would become an issue. We registered two vehicles for the stay, which should have made it obvious that two people were arriving. If a studio cannot accommodate two guests, this should be clearly communicated before accepting the reservation—not after guests have travelled and arrived on site.
What happened next was beyond unreasonable.
We arrived, settled in, and noticed there was only one pillow in the studio. We called customer service for a simple request: an additional pillow. Instead of receiving help, this is apparently how they discovered that we were two people. A basic request for assistance immediately turned into a dispute.
From that moment, the situation escalated unnecessarily. Rather than looking for a practical solution, management completely refused to communicate. They declined any direct contact, refused any discussion, and showed absolutely no willingness to understand the situation or help us. They simply hid behind rigid rules and left customer service to deliver their decision.
Even more disappointing, the attitude we encountered on the phone was completely inappropriate. At a time when we were stressed, confused, and trying to find a solution, we felt that our situation was being mocked rather than taken seriously. Instead of empathy or professionalism, we were met with indifference and a lack of respect.
The only options offered were:
* Leave the apartment immediately, despite being more than three hours away from home.
* Pay additional fees to move to another unit.
Those were literally the only solutions proposed.
Let that sink in: we called to ask for an extra pillow and ended up being threatened with losing our accommodation.
What makes this even more frustrating is that we acted in complete good faith. We never tried to hide that we were two people. We registered two cars, checked in normally, and contacted them openly when we needed assistance. Had we not called for help, the issue would never even have arisen.
The entire experience was handled with a complete lack of common sense, customer care, and professionalism. Management refused any communication, refused any compromise, and refused to take any responsibility for a situation that could have been resolved in minutes.
Instead of feeling welcomed, we felt trapped, ignored, and abandoned. A simple overnight stay turned into a stressful and humiliating experience that ruined our trip almost immediately.
This was not merely poor customer service—it was a complete failure of hospitality.
Viajero solo
Comentario: 13 jul. 2025
Fecha de estadía: oct. 2024
Very poor experience
Probably they were just getting going, but I couldn't check-in to the property after hours at all, even after reserving and supplying all my passport details earlier in the day.
Worse, the 'emergency' number provided at the door got through to someone in Zurich who knew nothing about it beyond having to contact somebody else. Who never called back.
So I didn't check-in, it was about 2030 and had to find somewhere else over in Biel (which cost a bit). There was never an apology offered for all this! One of the worst experiences with Swiss travel for many, many years. But it might be better if checking-in only during office hours....
Worse, the 'emergency' number provided at the door got through to someone in Zurich who knew nothing about it beyond having to contact somebody else. Who never called back.
So I didn't check-in, it was about 2030 and had to find somewhere else over in Biel (which cost a bit). There was never an apology offered for all this! One of the worst experiences with Swiss travel for many, many years. But it might be better if checking-in only during office hours....
Respuesta del hotel
Comentario: 12 ago. 2025
Dear Guest,
Thank you for your review.
Unfortunately, we have not been able to match your feedback with a booking in our system. In order to look into the matter in detail and assist you further, we kindly ask you to contact us directly at info@mooi-apartments.ch or by phone at +41 44 442 42 42. Please ask to be connected with the General Manager.
We value all feedback and would appreciate the opportunity to clarify the situation and address your concerns personally.
Kind regards,
Your MOOI Team
Thank you for your review.
Unfortunately, we have not been able to match your feedback with a booking in our system. In order to look into the matter in detail and assist you further, we kindly ask you to contact us directly at info@mooi-apartments.ch or by phone at +41 44 442 42 42. Please ask to be connected with the General Manager.
We value all feedback and would appreciate the opportunity to clarify the situation and address your concerns personally.
Kind regards,
Your MOOI Team
Viajero anónimo
Comentario: 17 ene. 2026
Fecha de estadía: ene. 2026
Perfect for my needs
Viajero anónimo
Comentario: 8 sep. 2024
Fecha de estadía: sep. 2024
I had a problem with self check-in process because I was a half hour arriving due to my missed train connection from zurich to grenchen and I did not have correction reservation number. So I pressed the speaker button and someone responded and due to the language barrier i eventually resolved the problem
Ubicación
58 Schlachthausstrasse, Grenchen, 2540, Suiza|A 0,79 km del centro de la ciudad
Check-in y check-out
Check-in desde:
15:00
Check-out antes de:
10:30
Información útil
Se permiten mascotas con un cargo adicional
Comunicate con el hotel para obtener más información sobre cómo agregar camas supletorias.
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