Veranda House
+ 80
Encontrá el mejor hotel en Midrand para tus fechas, por precio o preferencia
Compará ofertas para Veranda House en cientos de sitios, todo en un mismo lugar
Buscá una oferta con cancelación gratuita o calificaciones excelentes
Compará habitaciones y precios
Comparamos cientos de sitios para encontrar la mejor oferta
Datos rápidos
Check-in desde: | 14:00 |
|---|---|
Check-out antes de: | 11:00 |
Mascotas | No se permiten mascotas |
Servicios
Wi-Fi
Piscina
Se permiten mascotas
Ascensor
Pileta al aire libre
Acceso para sillas de ruedas
Veranda House: evaluaciones
Reseñas de 
Viajero de negocios
ZA
Comentario: 25 jul. 2026
Terrible
Shocking, avoid.
Poorly managed establishment that lacks all the basic requirements for any hospitality property.
Poorly managed establishment that lacks all the basic requirements for any hospitality property.
Familia viajera
Comentario: 21 may. 2026
Fecha de estadía: dic. 2025
Veranda House - Disgusting, Unsafe and Untrustworthy
Their premise as an institute of hospitality is a complete joke. The owner is rude, aloof, incompetent, uninformed and completely inaccessible when required due to his chronic personal problems (Claiming something nefarious is happening with his staff when asked to simply assist with a refund on a double booking, he advised us to make in the first place.) His complete lack of interest in his guests and his dilapidated "guest house" is quite shocking. The units are dirty, outdated and a complete farce when compared to the photo's advertised. The owner accuses his staff of fraudulent behavior when he owes a client a refund and makes endless promises to sort the issue out that never come to fruition. The entire experience with Veranda House has been as previously stated by numerous clients - "The absolute worst experience of my life". I would not recommend this "Guest House" to anyone. Veranda House is abusing their position to con clients into investing in something that simply does not exist. This guesthouse is unclean, unsafe and untrustworthy - the owner is completely void of any hospitality, ethical values and common decency to do the right thing, and it carries over - rotting the institution from within - literally and figuratively.
Pareja
Comentario: 31 ene. 2025
Fecha de estadía: ene. 2025
False Advertisement
I don’t know where to start or finish. The place looks scary, dirty, dilapidated, disgusting. The owner is a fraud as he refuse to refund cos when we got the we told them we can’t in such a filthy place. The place looks nothing like the pictures on their website, it looks horrible. Definitely not suitable for anyone or anything to sleep in.
Viajero en grupo
Comentario: 7 nov. 2024
Fecha de estadía: nov. 2024
WORST EXPERIENCE OF MY LIFE!!!!
Good afternoon. I'm reaching out to share my recent and disappointing experience at Verandah 'Boutique' Guesthouse, and I'm hoping to find out if anyone else has faced similar issues and how to go about securing a refund.
I booked the King Suite with Pool view early in October and paid in full on 12/10/2024. Upon arrival, the lady at the reception claimed that there was no booking for those dates (5-7 October 2024) despite my proof of payment. She directed me to the owner for resolution.
I've been in constant contact with multiple people from the guesthouse, but none seemed to have any idea of their responsibilities. After our wedding day was marred by a corrupt SD card issue in September, this place appeared perfect for a reshoot. Despite reaching out via phone and WhatsApp in early October, I received no response until the owner eventually replied, explaining he had to dismiss two front desk staff members that month.
In a frustrating twist, the owner was visibly under the influence, with a strong smell of marijuana present. While I don’t mind if people smoke, they should at least stay focused on their job, especially when running a guesthouse.
He insisted that I had visited the place before and needed to pay again, which was untrue. After hours of confusion and a non-functional WiFi, I requested a refund so I could make alternative arrangements, as my photographer was booked for today (Wednesday 6 November 2024). However, the owner cited a cancellation policy, refusing to acknowledge that it was not a cancellation but a refusal of prepaid services.
Due to this ordeal, my son and I had to find another place to stay. I firmly believe the guesthouse should cover the additional expenses. Attempts to contact the owner today have been futile as he is never available.
Any advice on how to handle this situation and secure a refund would be highly appreciated.
I booked the King Suite with Pool view early in October and paid in full on 12/10/2024. Upon arrival, the lady at the reception claimed that there was no booking for those dates (5-7 October 2024) despite my proof of payment. She directed me to the owner for resolution.
I've been in constant contact with multiple people from the guesthouse, but none seemed to have any idea of their responsibilities. After our wedding day was marred by a corrupt SD card issue in September, this place appeared perfect for a reshoot. Despite reaching out via phone and WhatsApp in early October, I received no response until the owner eventually replied, explaining he had to dismiss two front desk staff members that month.
In a frustrating twist, the owner was visibly under the influence, with a strong smell of marijuana present. While I don’t mind if people smoke, they should at least stay focused on their job, especially when running a guesthouse.
He insisted that I had visited the place before and needed to pay again, which was untrue. After hours of confusion and a non-functional WiFi, I requested a refund so I could make alternative arrangements, as my photographer was booked for today (Wednesday 6 November 2024). However, the owner cited a cancellation policy, refusing to acknowledge that it was not a cancellation but a refusal of prepaid services.
Due to this ordeal, my son and I had to find another place to stay. I firmly believe the guesthouse should cover the additional expenses. Attempts to contact the owner today have been futile as he is never available.
Any advice on how to handle this situation and secure a refund would be highly appreciated.
Pareja
Comentario: 11 mar. 2024
Fecha de estadía: mar. 2024
Continued Misrepresentation
I worked in hospitality, so I understand how hard it is to please everyone. When I had my complaints I went directly to the property to try sort out, they were understanding and they tried to assist as best they could. I though everything was sorted when we left. I had no intention of leaving a review.
These pictures are extremely old, the rooms are not light and airy, they are extremely dark, and there are no white bed sheets or towels. Instead, they are dark grey; there is a reason places use white linen and towels. It is to indicate they are clean, fresh and untouched. The place needed a proper cleaning; there were cockroaches, all the surfaces had touch marks and dust. The Netflix didn't app didn't work, which my husband ended up fixing after the team wasn't able to. We had a bat get in the room (which happens), but no one to assist with getting it out; we eventually got it out. The word Luxury does not belong in the title, maybe quirky is a better fit.
We had booked to stay for 8 nights and booked through Booking.com, so we had paid upfront. The idea was to use this place as an interim stay till we moved to our new home. On arrival, we noticed the discrepancy between the promise and the actual product and decided to move hotels. We had gotten to the hotel around 17h00 after a hard day of packing, so the idea of moving again with so many bags wasn't great, so we decided to stay the night and cancel in the morning which I had discussed with the front desk thinking we would still get our 50% refund. Had I known, I would have cancelled right there and then. The Booking.com app offered a 50% cancellation. However, this option disappeared the next morning.
The next morning, I went to the front desk to chat about the Booking.com refund issue and they said I needed to speak to Booking.com. I was on the phone with Booking.com for 30 minutes, during which time they contacted the property, and the property agreed to the refund verbally (Booking.com records conversations); however, the property still needed to confirm via email. I was happy with the answer and left. Two days later I got an email from Booking.com to tell me the property had decided not to do the partially refund, so they essentially reneged on their commitment. I am extremely disappointed that they made a commitment which they just took away, although it seems to be a running theme.
Further to this misrepresentation from the property, Booking.com gave this property a score of 4 in regards to quality, and while I trusted Booking.com, I am not so sure about this rating system anymore.
These pictures are extremely old, the rooms are not light and airy, they are extremely dark, and there are no white bed sheets or towels. Instead, they are dark grey; there is a reason places use white linen and towels. It is to indicate they are clean, fresh and untouched. The place needed a proper cleaning; there were cockroaches, all the surfaces had touch marks and dust. The Netflix didn't app didn't work, which my husband ended up fixing after the team wasn't able to. We had a bat get in the room (which happens), but no one to assist with getting it out; we eventually got it out. The word Luxury does not belong in the title, maybe quirky is a better fit.
We had booked to stay for 8 nights and booked through Booking.com, so we had paid upfront. The idea was to use this place as an interim stay till we moved to our new home. On arrival, we noticed the discrepancy between the promise and the actual product and decided to move hotels. We had gotten to the hotel around 17h00 after a hard day of packing, so the idea of moving again with so many bags wasn't great, so we decided to stay the night and cancel in the morning which I had discussed with the front desk thinking we would still get our 50% refund. Had I known, I would have cancelled right there and then. The Booking.com app offered a 50% cancellation. However, this option disappeared the next morning.
The next morning, I went to the front desk to chat about the Booking.com refund issue and they said I needed to speak to Booking.com. I was on the phone with Booking.com for 30 minutes, during which time they contacted the property, and the property agreed to the refund verbally (Booking.com records conversations); however, the property still needed to confirm via email. I was happy with the answer and left. Two days later I got an email from Booking.com to tell me the property had decided not to do the partially refund, so they essentially reneged on their commitment. I am extremely disappointed that they made a commitment which they just took away, although it seems to be a running theme.
Further to this misrepresentation from the property, Booking.com gave this property a score of 4 in regards to quality, and while I trusted Booking.com, I am not so sure about this rating system anymore.
Explorá la zona
128 Duncan Road Glenferness, Midrand, 2191, Sudáfrica|A 8,96 km del centro de la ciudad
Información útil
No se permiten mascotas
Hay camas adicionales por un cargo extra, según el tamaño de la habitación.
Veranda House: Preguntas frecuentes
Organizá tu viaje a Midrand
¿Sabías que podemos ayudarte a planificar el resto de tu viaje? Conseguí ofertas exclusivas y precios excelentes en vuelos y alquiler de autos.Vuelos
Alquiler de autos en Midrand