Mercure Bucharest Unirii
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Datos rápidos
Check-in desde: | 15:00 |
|---|---|
Check-out antes de: | 12:00 |
Desayuno | Desayuno disponible |
Mascotas | Se permiten mascotas con un cargo adicional |
Niños | Los niños son bienvenidos en este hotel |
Servicios
Wi-Fi
Estacionamiento
Aire acondicionado
Traslado aeroportuario
Recepción las 24 horas
Restaurante
Más información sobre Mercure Bucharest Unirii
Mercure Bucharest Unirii
Situated right in the heart of Bucharest on Unirii Square, Hotel Mercure Bucharest Unirii offers warm, modern rooms with air conditioning. Free public WiFi and free parking are provided.
Reseñas de 
Viajero solo
Comentario: 31 may. 2026
Fecha de estadía: may. 2026
Great stay and staff, particularly at bar
The hotel is centrally located and well priced. The staff are fantastic particularly the individual from Honduras working night shift at the bar who is very enthusiastic communicative and passionate about his work
Viajero de negocios
Comentario: 28 jun. 2026
Fecha de estadía: may. 2026
Avoid at all costs!!
Arrival after midnight (the hotel had been informed about my late arrival in advance), and I immediately discovered a dirty towel in the room. I went back to reception to complain. When I returned to the room, I quickly realized why the towel was there.
There was a leaking pipe in the bathroom, and every time I used the sink, water flooded the floor. That dirty towel had clearly been left there to soak up the leak. The hotel was obviously aware of the problem but had done nothing to fix it. Since it was the last available room, I had nowhere else to go, so I stayed.
The next morning I filed a complaint, as nobody from the hotel considered it appropriate to approach me and apologize. At 9:00 a.m. there was apparently no manager on duty. An interesting way to run a hotel. I demanded a different room.
In the meantime, the fire alarm went off due to problems in the kitchen. So by then we had experienced both water and fire.
When I returned to my room, I noticed that the hotel toiletries had disappeared. It turned out that a housekeeper had entered the room, removed them, and moved them to my new room. Why didn't she simply take new ones from her housekeeping cart?
I then went out into the city, leaving a “Do Not Disturb” sign on the door. When I came back, it was obvious that someone had entered the room anyway.
As compensation, I received some bottled water, fruit, and a small bottle of wine. According to the manager (whom I finally spoke to the next day), that was supposed to resolve the matter. Looking through other reviews, it seems that complimentary water is their standard solution to guest complaints.
To sum up: the hotel's standard is unacceptable. Management is virtually nonexistent, and guest care is nothing more than an illusion.
It's a shame, because I had stayed there before and it wasn't bad at all. Now?
Avoid this hotel at all costs!
There was a leaking pipe in the bathroom, and every time I used the sink, water flooded the floor. That dirty towel had clearly been left there to soak up the leak. The hotel was obviously aware of the problem but had done nothing to fix it. Since it was the last available room, I had nowhere else to go, so I stayed.
The next morning I filed a complaint, as nobody from the hotel considered it appropriate to approach me and apologize. At 9:00 a.m. there was apparently no manager on duty. An interesting way to run a hotel. I demanded a different room.
In the meantime, the fire alarm went off due to problems in the kitchen. So by then we had experienced both water and fire.
When I returned to my room, I noticed that the hotel toiletries had disappeared. It turned out that a housekeeper had entered the room, removed them, and moved them to my new room. Why didn't she simply take new ones from her housekeeping cart?
I then went out into the city, leaving a “Do Not Disturb” sign on the door. When I came back, it was obvious that someone had entered the room anyway.
As compensation, I received some bottled water, fruit, and a small bottle of wine. According to the manager (whom I finally spoke to the next day), that was supposed to resolve the matter. Looking through other reviews, it seems that complimentary water is their standard solution to guest complaints.
To sum up: the hotel's standard is unacceptable. Management is virtually nonexistent, and guest care is nothing more than an illusion.
It's a shame, because I had stayed there before and it wasn't bad at all. Now?
Avoid this hotel at all costs!
Respuesta del hotel
Comentario: 29 jun. 2026
Dear Guest,
Thank you for sharing your feedback regarding your recent stay at Mercure Bucharest Unirii.
I sincerely apologize for the inconveniences you experienced, particularly with the maintenance issues in your room and the lack of immediate assistance from our team.
I understand that the cleanliness and functionality of our facilities are paramount, and I regret that the towel and leaking pipe did not reflect our standards. Additionally, your concerns regarding the housekeeping practices and the management's response time will be reviewed internally to enhance our service moving forward.
I appreciate your feedback about the compensation provided. While we strive to address guest concerns effectively, it is clear we fell short in your case. Your comments will be instrumental in our efforts to improve guest care and management visibility.
Thank you once again for your insights.
We hope to have the opportunity to restore your faith in our hotel in the future.
Best regards,
Alexandra Costea
Shift Leader
Mercure Bucharest Unirii
Thank you for sharing your feedback regarding your recent stay at Mercure Bucharest Unirii.
I sincerely apologize for the inconveniences you experienced, particularly with the maintenance issues in your room and the lack of immediate assistance from our team.
I understand that the cleanliness and functionality of our facilities are paramount, and I regret that the towel and leaking pipe did not reflect our standards. Additionally, your concerns regarding the housekeeping practices and the management's response time will be reviewed internally to enhance our service moving forward.
I appreciate your feedback about the compensation provided. While we strive to address guest concerns effectively, it is clear we fell short in your case. Your comments will be instrumental in our efforts to improve guest care and management visibility.
Thank you once again for your insights.
We hope to have the opportunity to restore your faith in our hotel in the future.
Best regards,
Alexandra Costea
Shift Leader
Mercure Bucharest Unirii
Pareja
Comentario: 26 may. 2026
Fecha de estadía: may. 2026
Terrible.......
From 05/01 to 05/04, we stayed at the Hotel Mercure Bucharest Unirii and found a hostile environment, poor reception, and they did not provide us with the shuttle to and from the airport....... and finally, they stole three polo shirts still in the bag and a white men's turtleneck..... the overall judgment is almost TERRIBLE..... better to avoid!
Respuesta del hotel
Comentario: 29 may. 2026
Dear Giovanni B,
Thank you for sharing your feedback regarding your stay at Mercure Bucharest Unirii.
I am sorry to hear about your experience with the reception and the lack of shuttle service, which should have been communicated to you.
We have a shuttle service and a transportation company that we work with but you need to book at least with one day in advance in order to confirm with them, if they have available car for that time.
Now, we also install one BLUE tablet application at Reception and the guests can order and pay the transfer to the airport, through the application directly.
Additionally, I regret to learn about the unfortunate incident regarding your belongings.
We double check at lost and found and with all the staff present in the hotel at that time but unfortunately, we could not found them.
Our policy is to clean the room, without the staff touching the guests' personal belongings.
Your concerns are important to us, and we will review them to improve our services and ensure a better experience for future guests.
Sincerely,
Brenda Mircea
Front Office Manager
Mercure Bucharest Unirii
Thank you for sharing your feedback regarding your stay at Mercure Bucharest Unirii.
I am sorry to hear about your experience with the reception and the lack of shuttle service, which should have been communicated to you.
We have a shuttle service and a transportation company that we work with but you need to book at least with one day in advance in order to confirm with them, if they have available car for that time.
Now, we also install one BLUE tablet application at Reception and the guests can order and pay the transfer to the airport, through the application directly.
Additionally, I regret to learn about the unfortunate incident regarding your belongings.
We double check at lost and found and with all the staff present in the hotel at that time but unfortunately, we could not found them.
Our policy is to clean the room, without the staff touching the guests' personal belongings.
Your concerns are important to us, and we will review them to improve our services and ensure a better experience for future guests.
Sincerely,
Brenda Mircea
Front Office Manager
Mercure Bucharest Unirii
Familia viajera
Comentario: 26 may. 2026
Fecha de estadía: may. 2026
Disappointing
I don’t recommend this hotel. I paid for a king size bed room with a sofa bed for 3 people (my husband, myself and my child). When I arrived the room was not set up for 3 people, I went to reception and asked for the sofa bed to be set up and extra towels, blanket etc. Came back from dinner and the room was the same way. I went to reception again and politely asked if we could get the sofa bed set up, the person at reception told me they would ask them to come. No one ever came or called. The bed in the room was not king size as per my reservation. I went the following morning to make a formal complaint, while the lady was apologetic and said they got the room number wrong, all they could offer was extra water and a cake for my kid. Considering that I paid a fair bit more to be in a bigger rooms for 3 people, it was really disappointing to end up squeezed in a small bed.
Viajero anónimo
Comentario: 15 jun. 2026
Fecha de estadía: jun. 2026
Nice clean quiet hotel. Most attractions are within walking distance.
Muy buena ubicación
Mircea Voda 28, Sector 3, Sector 3, Bucarest, 030662, Rumanía|A 1,63 km del centro de la ciudad
Check-in y check-out
Check-in desde:
15:00
Check-out antes de:
12:00
Información útil
Los niños son bienvenidos en este hotel
Comunicate con el hotel para obtener más información sobre cómo agregar camas supletorias.
2 años o menos
Gratis
Se permiten mascotas con un cargo adicional
Desayuno disponible
Precio del desayuno
$ 25.492 (≈EUR 14,72)/persona
Horarios de desayuno
06:30 - 10:30 desde Lunes hasta Viernes, 07:00 - 11:00 desde Sábado hasta Domingo
Please inform Mercure Bucharest Unirii of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19). Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Kindly note that starting with 2 October 2017, this property will be part of the Mercure brand hotels.
Este hotel acepta los siguientes métodos de pago:
Cash
Mercure Bucharest Unirii: Preguntas frecuentes
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