Hotel Real Palacio
+ 85
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Datos rápidos
Check-in desde: | 15:00 |
|---|---|
Check-out antes de: | 12:00 |
Mascotas | No se permiten mascotas |
Servicios
Wi-Fi
Estacionamiento
Aire acondicionado
Traslado aeroportuario
Gimnasio
Recepción las 24 horas
Más información sobre Hotel Real Palacio
Hotel Real Palacio
The 5-star Hotel Real Palacio in Lisbon is close to Parque Eduardo VII and less than 5 minutes' walking from El Corte Ingles shopping centre. Luxury amenities include a sauna and hot tub.
Reseñas de 
Viajero en grupo
Comentario: 8 ago. 2026
Fecha de estadía: jul. 2026
Great Hotel + Value for money, but DO NOT GO TO THE RESTAURANT !
Great staff and customer service!
I travelled here with 2 of my friends, so as a small group of three young women we loved this hotel and felt safe whilst travelling.
Super close to the metro station where you can go straight to the airport or downtown Lisbon - perfect spot.
Generally, the entire hotel is a bit tired, especially the rooms, but for the price and facilities I can't complain. With any issues we had in our room we could call reception and they answered and sorted it very quickly and respectfully. We had a great experience regarding this, as a light would not turn off in our room and the door lock had problems - both times issues resolved easily and by a friendly face.
The hotel breakfast included was AMAZING and one of the best hotel breakfasts I have ever had, HOWEVER, I am knocking down a point as the Hotel Restaurant was a massive let-down.
We decided to go there for one evening as we received a complimentary bottle of wine, and we regretted going at all. The entire place was empty with no atmosphere (which should've been our first sign), and the food was expensive pricing for very simple and not good quality food. We wanted to give it benefit of the doubt however each of our dishes were not very nice or felt value for money, ontop of this we had a miscommunication on the order about ordering fries that are advertised in the hotel room menu and website, only to receive crisps and be told they don't serve fries despite confirming it when ordering it, so we sadly sent one dish back but honestly I wish we did it with every one...
The staff were very friendly and handled it the best they could - not a fault on the waiting staff at all - but it was a massive let-down compared to the rest of the stay.
I travelled here with 2 of my friends, so as a small group of three young women we loved this hotel and felt safe whilst travelling.
Super close to the metro station where you can go straight to the airport or downtown Lisbon - perfect spot.
Generally, the entire hotel is a bit tired, especially the rooms, but for the price and facilities I can't complain. With any issues we had in our room we could call reception and they answered and sorted it very quickly and respectfully. We had a great experience regarding this, as a light would not turn off in our room and the door lock had problems - both times issues resolved easily and by a friendly face.
The hotel breakfast included was AMAZING and one of the best hotel breakfasts I have ever had, HOWEVER, I am knocking down a point as the Hotel Restaurant was a massive let-down.
We decided to go there for one evening as we received a complimentary bottle of wine, and we regretted going at all. The entire place was empty with no atmosphere (which should've been our first sign), and the food was expensive pricing for very simple and not good quality food. We wanted to give it benefit of the doubt however each of our dishes were not very nice or felt value for money, ontop of this we had a miscommunication on the order about ordering fries that are advertised in the hotel room menu and website, only to receive crisps and be told they don't serve fries despite confirming it when ordering it, so we sadly sent one dish back but honestly I wish we did it with every one...
The staff were very friendly and handled it the best they could - not a fault on the waiting staff at all - but it was a massive let-down compared to the rest of the stay.
Respuesta del hotel
Comentario: 9 ago. 2026
Dear abibeavan,
Thank you for taking the time to share such a detailed account of your stay at Hotel Real Palácio. We are very pleased that you and your friends felt comfortable and well looked after throughout your visit, and that our location made it easy to move around Lisbon. The nearby metro provides convenient access both to the historic centre and the airport, while Avenidas Novas offers a quieter base after a full day in the city. We are also glad that our team responded promptly and courteously whenever assistance was needed in your room.
Your comments about breakfast are especially appreciated, as it is an important part of the experience we offer each morning. We are equally grateful for the distinction you made between the service provided by our restaurant colleagues and your disappointment with the dining experience itself. Real Cozinha is intended to showcase Portuguese flavours in a welcoming environment, and your feedback regarding the quality, value, atmosphere, and clarity of the offering will be reviewed carefully with the appropriate team.
It is encouraging that the strength of the service, location, breakfast, and overall value still left you with a positive impression of the hotel. We appreciate both the praise and the areas you identified for improvement, and we hope to have the opportunity to welcome you back for an experience that is more consistent across every part of your stay.
Regards,
Guest Experience Manager
Thank you for taking the time to share such a detailed account of your stay at Hotel Real Palácio. We are very pleased that you and your friends felt comfortable and well looked after throughout your visit, and that our location made it easy to move around Lisbon. The nearby metro provides convenient access both to the historic centre and the airport, while Avenidas Novas offers a quieter base after a full day in the city. We are also glad that our team responded promptly and courteously whenever assistance was needed in your room.
Your comments about breakfast are especially appreciated, as it is an important part of the experience we offer each morning. We are equally grateful for the distinction you made between the service provided by our restaurant colleagues and your disappointment with the dining experience itself. Real Cozinha is intended to showcase Portuguese flavours in a welcoming environment, and your feedback regarding the quality, value, atmosphere, and clarity of the offering will be reviewed carefully with the appropriate team.
It is encouraging that the strength of the service, location, breakfast, and overall value still left you with a positive impression of the hotel. We appreciate both the praise and the areas you identified for improvement, and we hope to have the opportunity to welcome you back for an experience that is more consistent across every part of your stay.
Regards,
Guest Experience Manager
Familia viajera
Comentario: 29 jun. 2026
Fecha de estadía: jun. 2026
Amazing hotel
I stayed there with my SIL for 5 nights. Starting from the reception, to the cleaning ladies, to the servers at breakfast, everybody is professional, friendly, and eager to help. We had 2 unusual situations we needed help with, and the Reception jumped through hoops to help us. The hotel is clean, close to subway, breakfast was super good and had variety. The room was great with comfy beds, and the bathroom was quite big with bathtub and shower. They offer water bottles daily for free. I drink only sparkling, and they had each evening a bottle of cold sparkling water ready for me. Our favourite place was the hotel sitting area, right from the lobby, with a historic vibe and classy setup where we spent our evenings with cocktails in our hand. I will definitely recommend this hotel to my friends, and will return if and when life brings me back to Lisbon
Respuesta del hotel
Comentario: 30 jun. 2026
Dear mariagS5685OJ,
Your review is a pleasure to receive. From reception to housekeeping to breakfast service, it is wonderful to know that our team made such a gracious and capable impression throughout your five nights with us.
We are especially pleased that our colleagues were able to assist with the unexpected situations you encountered and that their care became such a memorable part of your stay. Hospitality is often most meaningful in those moments when a guest needs more than routine service.
It is also lovely to read that the cleanliness, breakfast, room comfort, daily water, and the character of our lobby sitting area all added to your enjoyment. The historic atmosphere of Hotel Real Palácio is one of its most distinctive qualities, and we are delighted that you found such pleasure in spending your evenings there.
Thank you for your generous recommendation. We would be very happy to welcome you back whenever life brings you to Lisbon again.
Regards,
Guest Experience Manager
Your review is a pleasure to receive. From reception to housekeeping to breakfast service, it is wonderful to know that our team made such a gracious and capable impression throughout your five nights with us.
We are especially pleased that our colleagues were able to assist with the unexpected situations you encountered and that their care became such a memorable part of your stay. Hospitality is often most meaningful in those moments when a guest needs more than routine service.
It is also lovely to read that the cleanliness, breakfast, room comfort, daily water, and the character of our lobby sitting area all added to your enjoyment. The historic atmosphere of Hotel Real Palácio is one of its most distinctive qualities, and we are delighted that you found such pleasure in spending your evenings there.
Thank you for your generous recommendation. We would be very happy to welcome you back whenever life brings you to Lisbon again.
Regards,
Guest Experience Manager
Familia viajera
Comentario: 29 abr. 2026
Fecha de estadía: abr. 2026
Lovely hotel
Lovely location, easy access to central Lisbon. Staff very helpful. Rooms we had were excellent, very spacious and clean. Bottled water provided. Bed very comfortable.
Breakfast was excellent and a wide window to eat.
Dining was available, but we didn't use it. Lovely sports bar where food and drinks were available.
We had to check out very early and requested a takeaway breakfast which again was good. If you are flying just check out your box as we had bottled juices and fortunately drank them before security!! We would certainly return to this lovely hotel.
Breakfast was excellent and a wide window to eat.
Dining was available, but we didn't use it. Lovely sports bar where food and drinks were available.
We had to check out very early and requested a takeaway breakfast which again was good. If you are flying just check out your box as we had bottled juices and fortunately drank them before security!! We would certainly return to this lovely hotel.
Respuesta del hotel
Comentario: 2 may. 2026
Dear Trek35943017336,
Your stay sounds wonderfully well-paced, from comfortable nights to easy days exploring Lisbon. It is a pleasure to know the rooms, the breakfast, and the support from the team all contributed so positively, and that even an early departure was handled with the same level of care.
The hotel’s location, with such easy access to the city center, often allows guests to experience Lisbon without complication and return to our calm and spacious hotel after a day of sightseeing. And as you discovered, our sports bar offers a more relaxed setting to unwind at the end of the day.
It is wonderful to know that you would return, and we look forward to welcoming you back.
Kind regards,
Guest Experience Manager
Your stay sounds wonderfully well-paced, from comfortable nights to easy days exploring Lisbon. It is a pleasure to know the rooms, the breakfast, and the support from the team all contributed so positively, and that even an early departure was handled with the same level of care.
The hotel’s location, with such easy access to the city center, often allows guests to experience Lisbon without complication and return to our calm and spacious hotel after a day of sightseeing. And as you discovered, our sports bar offers a more relaxed setting to unwind at the end of the day.
It is wonderful to know that you would return, and we look forward to welcoming you back.
Kind regards,
Guest Experience Manager
Familia viajera
Comentario: 26 ago. 2026
Fecha de estadía: ago. 2026
A hotel to return to in Lisbon.
We received exquisite service from all the reception staff during our stay. It is worth highlighting the bellhop who helped get the car out of the parking garage since it didn't fit (the exit was complicated) and helped look for parking on the street.
The breakfast was varied, although the size of the dining room was a bit tight for so many people. The dinner menu is short if you want to eat a small amount and try new things, but everything was perfect. My son ate a tremendous meat taco that was very good. The staff who assisted us there was very professional and attentive.
The room was immense, with a king-size bed. The rollaway bed was comfortable. The only drawback was that the bathroom had a bathtub, not a shower, and it is inconvenient because it is very high for some people.
The breakfast was varied, although the size of the dining room was a bit tight for so many people. The dinner menu is short if you want to eat a small amount and try new things, but everything was perfect. My son ate a tremendous meat taco that was very good. The staff who assisted us there was very professional and attentive.
The room was immense, with a king-size bed. The rollaway bed was comfortable. The only drawback was that the bathroom had a bathtub, not a shower, and it is inconvenient because it is very high for some people.
Respuesta del hotel
Comentario: 31 ago. 2026
Estimada josefinat379,
Un título como “Hotel al que volver en Lisboa” es, sin duda, un magnífico elogio, y nos alegra profundamente saber que Hotel Real Palácio mereció esa consideración durante su estancia. Nos complace especialmente saber que valoró tan positivamente la atención de nuestro equipo de recepción, de nuestros colaboradores del restaurante y de nuestro portero, cuya ayuda marcó claramente la diferencia en un momento importante.
Nos alegra igualmente conocer aquellos detalles que contribuyeron de forma tan positiva a su visita. Sus sugerencias para seguir mejorando la experiencia son igualmente apreciadas y serán tenidas en cuenta por nuestro equipo.
Sobre todo, nos satisface saber que la calidez del servicio y la experiencia en su conjunto le dejaron con el deseo de regresar. Esperamos sinceramente que Hotel Real Palácio vuelva a formar parte de su próxima visita a Lisboa.
Atentamente,
Guest Experience Manager
Un título como “Hotel al que volver en Lisboa” es, sin duda, un magnífico elogio, y nos alegra profundamente saber que Hotel Real Palácio mereció esa consideración durante su estancia. Nos complace especialmente saber que valoró tan positivamente la atención de nuestro equipo de recepción, de nuestros colaboradores del restaurante y de nuestro portero, cuya ayuda marcó claramente la diferencia en un momento importante.
Nos alegra igualmente conocer aquellos detalles que contribuyeron de forma tan positiva a su visita. Sus sugerencias para seguir mejorando la experiencia son igualmente apreciadas y serán tenidas en cuenta por nuestro equipo.
Sobre todo, nos satisface saber que la calidez del servicio y la experiencia en su conjunto le dejaron con el deseo de regresar. Esperamos sinceramente que Hotel Real Palácio vuelva a formar parte de su próxima visita a Lisboa.
Atentamente,
Guest Experience Manager
Otro
Comentario: 22 ago. 2026
Fecha de estadía: ago. 2026
Good service
I really like the hotel and well connectivity and everthing was good at hotel and staff was nice and friendly
Respuesta del hotel
Comentario: 24 ago. 2026
Dear muktida2026,
Thank you for sharing your experience. We are delighted that the friendliness of our team and the convenience of the hotel’s location made such a favorable impression.
Hotel Real Palácio is just a few minutes’ walk from São Sebastião metro station, with easy connections across Lisbon and many of the city’s principal areas within straightforward reach. We are pleased that this made your stay both comfortable and easy to navigate.
We hope to have the pleasure of welcoming you back to Lisbon soon.
Regards,
Guest Experience Manager
Thank you for sharing your experience. We are delighted that the friendliness of our team and the convenience of the hotel’s location made such a favorable impression.
Hotel Real Palácio is just a few minutes’ walk from São Sebastião metro station, with easy connections across Lisbon and many of the city’s principal areas within straightforward reach. We are pleased that this made your stay both comfortable and easy to navigate.
We hope to have the pleasure of welcoming you back to Lisbon soon.
Regards,
Guest Experience Manager
Muy buena ubicación
R. Tomás Ribeiro 115, Avenidas Novas, Lisboa, 1050-228, Portugal|A 3,1 km del centro de la ciudad
Check-in y check-out
Check-in desde:
15:00
Check-out antes de:
12:00
Información útil
No se permiten mascotas
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