Atlantis Hostel
+ 93
Encontrá el mejor hotel en Cracovia para tus fechas, por precio o preferencia
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Datos rápidos
Check-in desde: | 14:00 |
|---|---|
Check-out antes de: | 10:00 |
Mascotas | Se permiten mascotas con un cargo adicional |
Niños | Los niños son bienvenidos en este hotel |
Servicios
Wi-Fi
Estacionamiento
Aire acondicionado
Traslado aeroportuario
Recepción las 24 horas
No fumadores
Atlantis Hostel: evaluaciones
Reseñas de 
Viajero anónimo
Comentario: 23 abr. 2026
Fecha de estadía: abr. 2026
The staff were amazing, I lost my phone and they let me check out late and helped me track down the phone. The Hostel itself is nice too, but this was really sweet of them and they went the extra mile 100%. So well done to the AWESOME staff at the Hostel - Thanks girls, I owe you one!
Viajero solo
Comentario: 19 jun. 2026
Fecha de estadía: jun. 2026
WARNING: Flawed Booking System, Deceptive Staff, and Arrogant Management. Avoid Direct Booking!
[Critical Website Flaw - A Total Trap]
Never book directly through their official website. There is a critical UI/UX flaw in their system. When I tried to book, the website completely hid the standard flexible options and only displayed the 'Non-refundable' option, forcing me to select it. It is a technical trap that forces customers into a rigid, non-refundable contract without a choice. (I have attached screenshots of this exact glitch where only 'Non Refundable' rates appear even after expanding the menu).
[Deceptive Staff Guidance]
Concerned about being locked into a Non-refundable rate due to their website glitch, I immediately contacted the hostel via WhatsApp before finalizing everything. The staff explicitly assured me, "The card is only for authorization; you can pay in cash upon arrival, so do not worry." This explicit promise was the only reason I proceeded with the booking. (See attached WhatsApp proof).
[Staff Confession vs. Arrogant Manager]
Upon arrival, they breached their word and automatically charged my card anyway. When I confronted them, the staff member (Julia) clearly admitted to her mistake on tape, apologizing for giving me wrong information. I securely hold the entire recorded conversation (Voice recording & English transcript).
However, the manager is now completely ignoring their official staff's verbal contract and the proven website glitch, hiding behind the "Non-refundable terms" that their own system forced me into.
[Conclusion]
I have 3 screen-recording videos proving the website's technical glitch and the audio file of the staff's confession. I am ready to provide these to any consumer protection authorities and will upload them to public video platforms if necessary. If you don't want to get trapped by a broken website and gaslit by an arrogant manager, AVOID THIS PLACE.
Never book directly through their official website. There is a critical UI/UX flaw in their system. When I tried to book, the website completely hid the standard flexible options and only displayed the 'Non-refundable' option, forcing me to select it. It is a technical trap that forces customers into a rigid, non-refundable contract without a choice. (I have attached screenshots of this exact glitch where only 'Non Refundable' rates appear even after expanding the menu).
[Deceptive Staff Guidance]
Concerned about being locked into a Non-refundable rate due to their website glitch, I immediately contacted the hostel via WhatsApp before finalizing everything. The staff explicitly assured me, "The card is only for authorization; you can pay in cash upon arrival, so do not worry." This explicit promise was the only reason I proceeded with the booking. (See attached WhatsApp proof).
[Staff Confession vs. Arrogant Manager]
Upon arrival, they breached their word and automatically charged my card anyway. When I confronted them, the staff member (Julia) clearly admitted to her mistake on tape, apologizing for giving me wrong information. I securely hold the entire recorded conversation (Voice recording & English transcript).
However, the manager is now completely ignoring their official staff's verbal contract and the proven website glitch, hiding behind the "Non-refundable terms" that their own system forced me into.
[Conclusion]
I have 3 screen-recording videos proving the website's technical glitch and the audio file of the staff's confession. I am ready to provide these to any consumer protection authorities and will upload them to public video platforms if necessary. If you don't want to get trapped by a broken website and gaslit by an arrogant manager, AVOID THIS PLACE.
Viajero anónimo
Comentario: 8 jul. 2026
Fecha de estadía: jun. 2026
The facility was very clean and functional. The only issue was the hottest heat wave (breaking records) in Kraków’s history without air conditioning or a fan for air movement.
Viajero solo
Comentario: 18 ago. 2025
Fecha de estadía: ago. 2025
Bedbugs and extremely rude customer service!
Bedbugs and extremely rude customer service!
This was one of the worst experiences of my life.
The check-in procedure was very complicated. Imagine arriving exhausted at midnight, completely drained, and being told: "Our system is rebooting, you'll have to wait 30 minutes."
I asked if I could pay in the morning because I was so tired — I was VERY RUDELY told NO.
I had to beg a very unpleasant girl at the reception to let me pay right away so I wouldn’t have to wait 30 minutes.
When I requested a bottom bunk, I was refused. The receptionist lied and said there were no bottom beds available — even though in my room all of them were free.
But the worst part was that there was no air conditioning in the room — it was extremely hot at night, no air to breathe.
And I was bitten all night by bedbugs. I woke up with a horrible allergic reaction.
The worst experience I've ever had. I don’t recommend this place.
Absolutely inappropriate communication, rudeness, and unsanitary conditions.
This was one of the worst experiences of my life.
The check-in procedure was very complicated. Imagine arriving exhausted at midnight, completely drained, and being told: "Our system is rebooting, you'll have to wait 30 minutes."
I asked if I could pay in the morning because I was so tired — I was VERY RUDELY told NO.
I had to beg a very unpleasant girl at the reception to let me pay right away so I wouldn’t have to wait 30 minutes.
When I requested a bottom bunk, I was refused. The receptionist lied and said there were no bottom beds available — even though in my room all of them were free.
But the worst part was that there was no air conditioning in the room — it was extremely hot at night, no air to breathe.
And I was bitten all night by bedbugs. I woke up with a horrible allergic reaction.
The worst experience I've ever had. I don’t recommend this place.
Absolutely inappropriate communication, rudeness, and unsanitary conditions.
Viajero anónimo
Comentario: 18 jun. 2025
Fecha de estadía: jun. 2025
I have no complaints about this property. I had a great stay while in Krakow. I highly recommend the Atlantis Hostel
Explorá la zona
Józefa Dietla 58, Cracovia, 31-039, Polonia|A 0,94 km del centro de la ciudad
Información útil
Los niños son bienvenidos en este hotel
Comunicate con el hotel para obtener más información sobre cómo agregar camas supletorias.
Comunicate con el hotel para obtener más información sobre cómo agregar una cuna.
Se permiten mascotas con un cargo adicional
Please note that the following items may incur fees charged on site, you may contact the hotel for the specific amount according to your needs: Airport shuttle, Pet. Service animals are exempt from fees.
Este hotel acepta los siguientes métodos de pago:
Cash
Atlantis Hostel: Preguntas frecuentes
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