Majaro Hotel Tulum
+ 49
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Datos rápidos
Check-in desde: | 15:00 |
|---|---|
Check-out antes de: | 12:00 |
Mascotas | Se permiten mascotas con un cargo adicional |
Niños | Los niños son bienvenidos en este hotel |
Servicios
Wi-Fi
Estacionamiento
Piscina
Spa
Restaurante
Se permiten mascotas
Majaro Hotel Tulum: evaluaciones
Reseñas de 
Familia viajera
Comentario: 17 ago. 2024
Fecha de estadía: ago. 2024
Recommend!
The place itself was beautiful. We had a whole apartment with a connecting room making it a 2-bed room. We had a private small “pool” up on the terrace. The walls looked a little dirty, by the bathroom/room window on both rooms.. apart from that we had a great stay. Check-in was a little complicated as there was nobody when we arrived.. self check-in it was… the hotel looks very elegant, had a pool and bar. We did not get to use either because we arrived late 8-10pm, and we only stayed for one night. For sure we will stay here again if we ever go back to Tulúm! Add a microwave for a plus plus .
Respuesta del hotel
Comentario: 6 ene. 2025
Thank you for your detailed review! We're delighted to hear you enjoyed the beauty and elegance of our property, along with the unique features like the private terrace pool and spacious apartment setup. We appreciate your feedback about the walls and the check-in process, and we'll work on improving these areas to enhance our guests' experience. Adding a microwave is a fantastic suggestion—thank you for that! We're thrilled to know you had a great stay overall and look forward to welcoming you back to Tulum for a longer visit next time.
Familia viajera
Comentario: 1 nov. 2024
Fecha de estadía: oct. 2024
Awful place to stay
The hotel is appalling, ugly, old, dirty, sloppy, more than hotel it is an air b&b, there were cockroaches in the room, the mini pool full of mold, it is far, there is nothing nearby, opposite there is a cucho restaurant for breakfast or lunch ugly and expensive.
Respuesta del hotel
Comentario: 6 ene. 2025
Lamentamos profundamente que tu experiencia no haya cumplido con tus expectativas. Trabajamos constantemente para ofrecer un ambiente cómodo y limpio, por lo que tomaremos muy en serio tus comentarios para revisar y mejorar cada detalle mencionado. Nuestro objetivo es brindar a cada huésped una estancia agradable, y nos disculpamos sinceramente si en esta ocasión no lo logramos. Agradecemos tu retroalimentación, ya que nos ayuda a crecer y ofrecer un mejor servicio en el futuro.
Viajero en grupo
Comentario: 4 may. 2023
Fecha de estadía: ene. 2023
Not worth the headache! Overcharged me!
While Tulum was very nice I would not recommend staying here as they overcharged me a ton of $$. They initially claimed this was a holding fee at check in and it would be returned at checkout but I never received the refund. The checkout process was horrible and trying to decipher the checkout bill was soo tedious - we couldn't even finish deciphering the bill or we would miss our flight. I've stayed at many hotels small and large and never experienced anything like this. When I tried to contact them to correct charge/mistake they kept claiming they did everything right and did not help in the matter. I would not recommend staying here as it's not worth the headache or money. I wish I stayed somewhere else even it was more expensive to have a better customer experience.
Respuesta del hotel
Comentario: 15 may. 2023
Hi Nicole, we really care about our guests and would like to know more about this possible misunderstanding so you can be sure everything is okay. You can send me an email at any time and we will review your entire reservation in detail, the email is contact@majaro.mx
Familia viajera
MX
Comentario: 13 sep. 2022
Fecha de estadía: ago. 2022
Perfect experience ask for Renee
Accommodations are incredible, rooms are perfectly clean and spacious. The bathrooms are unbelievable and you can ask for a room with a private pool. Common areas are perfect to have a chat and a good drink and food are with great flavor. Ask for Renee he's so nice
Respuesta del hotel
Comentario: 27 feb. 2023
Hi Rodrigo, thank you for loving the room and for enjoying the common areas. Our team will always be at your service, we hope you return soon!
Viajero en grupo
Comentario: 14 ene. 2022
Fecha de estadía: ene. 2022
Perfect boutique hotel ❤️
We found this hotel on Airbnb and took a slight gamble as it didn’t have any reviews due to only recently opening. It exceeded all expectations and was the perfect place to stay whilst we were in Tulum… we’ve already re-booked for December! The design, staff, service and facilities were all amazing... It really felt like a luxury home away from home! A peaceful spa like vibe close to Tulum beach or Downtown (5-10 min taxi) or 10 min walk to La Veleta main strip with a few bars/ restaurants. We were made to feel so welcome by Renee, Antonio and all other staff. We stayed for a week and also had a day by the pool enjoying the cocktails and bar menu! A true gem in Tulum .
Respuesta del hotel
Comentario: 27 feb. 2023
Hi Hannah, thanks for giving Majoró a chance, we knew you would not regret it. It is good to know that you discovered this gem with us. We can not wait to host you again!
Explorá la zona
Supermanzana 15 Manzana 47 Lote 21, La Veleta, Tulum, 77760, México|A 1,93 km del centro de la ciudad
Información útil
Los niños son bienvenidos en este hotel
Comunicate con el hotel para obtener más información sobre cómo agregar camas supletorias.
3 años o menos
Gratis
Se permiten mascotas con un cargo adicional
Este hotel acepta los siguientes métodos de pago:
Majaro Hotel Tulum: Preguntas frecuentes
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