Hotel El Capitan

Name: Hotel El Capitan
Address: Av. Coba entre Calle Asteroide, Tulum Centro, Col Huracanes, Tulum, 77780, México, Tulum, Quintana Roo, 77780, México

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Datos rápidos

Check-in desde:	15:00
Check-out antes de:	12:00
Mascotas	No se permiten mascotas

Servicios

Wi-Fi

Estacionamiento

Aire acondicionado

Traslado aeroportuario

Piscina

Recepción las 24 horas

Más información sobre Hotel El Capitan

Hotel El Capitan

Ideally located in the centre of Tulum, Hotel El Capitan offers air-conditioned rooms with free private parking and room service. With free WiFi, this 3-star hotel has an outdoor swimming pool and a garden.

Reseñas de

Mencionado por viajeros

Viajero anónimo

Comentario: 15 mar. 2026

Fecha de estadía: mar. 2026

Yes

Viajero anónimo

Comentario: 23 ene. 2025

Fecha de estadía: ene. 2025

Hard beds and got disturbed by loud music all night. Just got quiet early in the morning. Ordered breakfast and took almost an hour to be served. Restaurant is nice and food is really tasty genuine Mexican dishes.

Viajero anónimo

Comentario: 23 ene. 2025

Fecha de estadía: ene. 2025

We stayed here a number of years ago and enjoyed it. Since we were familiar with the location , we booked it again. The hotel could use some upgrades now, but was still a good place to stay.

Viajero anónimo

Comentario: 23 oct. 2024

Good value for price,basic and a little outdated but staff was extremely nice and accommodating.
About 20 min walk from main bus station ,10 min bike ride to the ruins and 15 min bike ride to the beach.
The free breakfast was great,large portions and delicous.
The area around the hotel is safe and clean.
Close to the center but quiet.

Viajero anónimo

Comentario: 7 oct. 2024

Fecha de estadía: sep. 2024

I made this reservation to visit our local family, expecting to have a great experience, but this was ruined by staying at this place - EL CAPITAN. Upon checking in, the owner saw my family that lives in the area and approached us aggressively looking down on my family. We told her we had a reservation, and she sent us to the check in desk.
After checking in, we felt being watched, this lady was following us and when we went to the pool she discriminated against us because my 60yr old mom did not have swimming suit and got into the pool with regular shorts and shirt, the owner said that my mom's clothes will damage the moldy pool. (I have pictures of the moldy pool of concern). This behavior was only done to us, the owner acted very politely with other guests that were tourists. During our stay we were treated differently for being locals while tourists were treated better, me and my wife were treated really nice while my local family were looked down on, extremely unacceptable.
I would definitely not recommend this place. The owner should learn some manners and treat people better.