Safi Royal Luxury Centro
+ 102
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Datos rápidos
Check-in desde: | 15:00 |
|---|---|
Check-out antes de: | 12:00 |
Desayuno | Desayuno disponible |
Mascotas | No se permiten mascotas |
Niños | Los niños son bienvenidos en este hotel |
Servicios
Wi-Fi
Estacionamiento
Aire acondicionado
Piscina
Gimnasio
Recepción las 24 horas
Safi Royal Luxury Centro: evaluaciones
Reseñas de 
Familia viajera
Comentario: 23 jul. 2026
In the room for people with disabilities
On the last occasion, they assigned me the room for people with disabilities since I was with a person in a wheelchair; they have a shower chair and bars to facilitate mobility, only it seems they forgot to put out hand towels and the shower ones were old and torn; the cleaning was good, the treatment was friendly and very cordial.
Respuesta del hotel
Comentario: 24 jul. 2026
Lamentamos los inconvenientes que tuvo en su estancia y agradecemos su opinión para poder mejorar nuestro servicio y calidad de nuestro personal.
Le agradecería me pudiera enviar un email online@safihotel.com con los datos de su reservación y un número de teléfono para ponernos en contacto con usted a la brevedad.
Le agradezco su valioso tiempo dedicado a esta carta.
Quedo a sus órdenes.
Le agradecería me pudiera enviar un email online@safihotel.com con los datos de su reservación y un número de teléfono para ponernos en contacto con usted a la brevedad.
Le agradezco su valioso tiempo dedicado a esta carta.
Quedo a sus órdenes.
Pareja
Comentario: 23 jul. 2026
!! Like that or even more spoiled!!
Everything was excellent; I have only had an issue with a loyalty card; they have not processed it correctly and all my benefits for the whole month; I went to Safy Valle yesterday, etc., and my points will not be able to be loaded.
Respuesta del hotel
Comentario: 24 jul. 2026
Lamentamos los inconvenientes que tuvo en su estancia y agradecemos su opinión para poder mejorar nuestro servicio y calidad de nuestro personal.
Le agradecería me pudiera enviar un email online@safihotel.com con los datos de su reservación y un número de teléfono para ponernos en contacto con usted a la brevedad.
Le agradezco su valioso tiempo dedicado a esta carta.
Quedo a sus órdenes.
Le agradecería me pudiera enviar un email online@safihotel.com con los datos de su reservación y un número de teléfono para ponernos en contacto con usted a la brevedad.
Le agradezco su valioso tiempo dedicado a esta carta.
Quedo a sus órdenes.
Familia viajera
Comentario: 19 jul. 2026
Very good experience
Very good service, very clean and presentable facilities, all the staff with a very good attitude
Respuesta del hotel
Comentario: 20 jul. 2026
Hotel Safi Royal Luxury agradece sus comentarios. Gracias por compartirnos su experiencia al hospedarse en nuestro hotel. Siempre es un gusto atenderle y nos llena de gran satisfacción saber que su estancia fue placentera.
Esperamos tenerlo nuevamente en nuestro hotel en su próxima estancia, para seguir consintiéndolo como Usted lo merece.
Esperamos tenerlo nuevamente en nuestro hotel en su próxima estancia, para seguir consintiéndolo como Usted lo merece.
Pareja
Comentario: 27 jun. 2026
Fecha de estadía: jun. 2026
The hotel cancelled our booking and then asked for more money.
TLDR: The hotel cancelled our confirmed booking upon our arrival on the day of World Cup match. Shortly after they asked for more money to give the room.
The original price was 100USD per night. Front desk staff found our booking, and then said the booking had been cancelled. A minute later the staff offered we could give extra 600 pesos per night per person (i.e. 70USD) to get the room . We did not agree with the new price. I asked why the booking was cancelled but they only asked us to deal with Agoda by ourselves. The hotel ultimately admitted it's them who cancelled the booking. Agoda never cancelled the booking. Spent a lot of time with the staff and we missed the first 30 minutes of World Cup match (920 USD for two) because of the delay.
Manager Nohemi said she could "approve the refund of your original reservation". I need an approval to get back the money when a room is not given?? Condescending attitude. After a day of negotiation the only compensation was a free hotel breakfast.
Being short in time, my wife booked the same room type through another agency (125USD per night), and the second time the booking was honoured. It was atrocious that the hotel cancelled it just for 25USD, and ruined the trip for me.
Last but not least, the room we got was dirty.
The original price was 100USD per night. Front desk staff found our booking, and then said the booking had been cancelled. A minute later the staff offered we could give extra 600 pesos per night per person (i.e. 70USD) to get the room . We did not agree with the new price. I asked why the booking was cancelled but they only asked us to deal with Agoda by ourselves. The hotel ultimately admitted it's them who cancelled the booking. Agoda never cancelled the booking. Spent a lot of time with the staff and we missed the first 30 minutes of World Cup match (920 USD for two) because of the delay.
Manager Nohemi said she could "approve the refund of your original reservation". I need an approval to get back the money when a room is not given?? Condescending attitude. After a day of negotiation the only compensation was a free hotel breakfast.
Being short in time, my wife booked the same room type through another agency (125USD per night), and the second time the booking was honoured. It was atrocious that the hotel cancelled it just for 25USD, and ruined the trip for me.
Last but not least, the room we got was dirty.
Respuesta del hotel
Comentario: 29 jun. 2026
On behalf of Hotel SAFI Royal Luxury, we would like to extend our sincerest apologies for the inconvenience you experienced. We are taking immediate corrective measures to address the situation. Your comfort and satisfaction are our highest priorities.
We would greatly appreciate the opportunity to welcome you back to our hotel during your next visit to Monterrey.
Please send an email to online@safihotel.com with the dates of your stay, the name under which the reservation was made, and a contact phone number so that we may get in touch with you.
Should you need any further assistance, please do not hesitate to contact us.
Kind regards,
We would greatly appreciate the opportunity to welcome you back to our hotel during your next visit to Monterrey.
Please send an email to online@safihotel.com with the dates of your stay, the name under which the reservation was made, and a contact phone number so that we may get in touch with you.
Should you need any further assistance, please do not hesitate to contact us.
Kind regards,
Pareja
Comentario: 15 jun. 2026
Fecha de estadía: jun. 2026
Realising you pay a premium for world cup,300 usd was really a scam. Dirty pool, no service, nobody speaks english
Pool was dirty, waiters kicked a can of beer in but did not bother getting it out. No service at reception. Overpriced by 300%.
Understanding its world cup but this worth 70 usd not 320 usd.
Understanding its world cup but this worth 70 usd not 320 usd.
Respuesta del hotel
Comentario: 16 jun. 2026
We sincerely regret the inconvenience you experienced during your stay and appreciate you sharing your feedback, as it helps us improve our service and staff performance.
I would be grateful if you could send an email to online@safihotel.com with your reservation details and a phone number where we can reach you. We would like to contact you as soon as possible to discuss your experience.
Thank you for taking the time to share your comments with us.
Please do not hesitate to contact me if I can be of any further assistance.
Kind regards,
I would be grateful if you could send an email to online@safihotel.com with your reservation details and a phone number where we can reach you. We would like to contact you as soon as possible to discuss your experience.
Thank you for taking the time to share your comments with us.
Please do not hesitate to contact me if I can be of any further assistance.
Kind regards,
Explorá la zona
Av. Pino Suárez 444 Sur, Centro, Monterrey, 64000, México|A 1,09 km del centro de la ciudad
Información útil
Los niños son bienvenidos en este hotel
Comunicate con el hotel para obtener más información sobre cómo agregar camas supletorias.
Comunicate con el hotel para obtener más información sobre cómo agregar una cuna.
No se permiten mascotas
Desayuno disponible
Precio del desayuno
$ 34.937 (≈MXN 395)/persona
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19). Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Spa and gym facilities at this property are unavailable due to the coronavirus (COVID-19). Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Rates with breakfast included will enjoy a continental buffet please notice that breakfast is just for adults included in rate, an upgrade is available for an extra fee. Any person over 12 years will be considered as adults.
Este hotel acepta los siguientes métodos de pago:
Cash
Safi Royal Luxury Centro: Preguntas frecuentes
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