Crowne Plaza Monterrey by IHG

Name: Crowne Plaza Monterrey by IHG
Address: Constitución 300 Col, Centro, Monterrey, 64000, México, Monterrey, Nuevo León, 64000, México

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Datos rápidos

Check-in desde:	15:00
Check-out antes de:	13:00
Mascotas	No se permiten mascotas

Servicios

Wi-Fi

Estacionamiento

Aire acondicionado

Traslado aeroportuario

Piscina

Gimnasio

Más información sobre Crowne Plaza Monterrey by IHG

Crowne Plaza Monterrey by IHG

Tennis courts, a gym and an indoor pool with a whirlpool and sauna are offered at the Crowne Plaza Monterrey. Macroplaza Square and the MARCO Modern Art Museum are just 400 metres away.

Reseñas de

Mencionado por viajeros

Viajero anónimo

Comentario: 25 ago. 2026

Fecha de estadía: ago. 2026

I love the hotel, breakfast so delicious and the bar is so modern.

Viajero de negocios

Comentario: 31 may. 2026

Fecha de estadía: may. 2026

Do not come

Horrible, dirty, and without any care; disgusting and expensive.

Respuesta del hotel

Comentario: 2 jun. 2026

Hola Mayra G,
Gracias por compartir sus comentarios sobre su estadía. Apreciamos que haya elegido nuestro Crowne Plaza Monterrey para sus necesidades de viaje y que continúe prefiriendo a IHG Hotels & Resorts.
Sus comentarios han sido compartidos con la gerencia del hotel como parte de nuestro proceso de mejora continua, con el objetivo de evitar situaciones similares en futuras estancias.
Esperamos seguir siendo su opción preferida en próximos viajes y brindarle el valor adecuado a su experiencia.
Saludos cordiales,
Lilibeth M.
Case Manager

Viajero anónimo

Comentario: 27 ago. 2026

Fecha de estadía: ago. 2026

Overall good service and experience, however the TV quality, service and programming was terrible, also no option to watch TV on the original audio.

Familia viajera

Comentario: 18 jun. 2026

Fecha de estadía: jun. 2026

Uncomfortable, Noisy, and Uninformed

Before we even arrived, the hotel's communication was disappointing. We emailed the hotel about a week before our stay to advise that we would need a late check-in, but the hotel only replied the day before our arrival, after we could no longer cancel the reservation. The reply stated that our reservation would be canceled if we had not checked in by 11 p.m., even though the hotel advertises a 24-hour front desk and our reservation allowed check-in until midnight.
The main issue during the stay was the plumbing/sewage problem near our room. We stayed in room 1205, and there was a strong sewage smell near room 1204, along with constant plumbing noise during the day. Workers, pipes, tools, and materials were directly outside our room, making it uncomfortable and, at times, unsafe to reach our door. No one warned us in advance, explained the situation, or offered to move us to another room.
During our stay, it became apparent that the hotel relies heavily on business from Aeroméxico, which affects the level of attention given to other guests. One floor is reserved for airline crew, and the focus on contract business seems to give less consideration to regular paying customers. With consistently high airline occupancy, the hotel appears to have limited incentive to address guest concerns or maintain consistent service standards.
Overall, the lack of communication and the plumbing conditions made this a very disappointing stay.

Respuesta del hotel

Comentario: 3 jul. 2026

Hello ricardosQ3114DP,
Thank you for choosing IHG Hotels and Resorts as your travel partner! We appreciate you as one of our valued guests. It has always been our goal to deliver exemplary service and we apologize that this was not met during your stay.
I am investigating the situation. However, before I can continue, I need some additional information. Please send an email to IHGService@ihg.com.
Please include:
The name the reservation was under as well as the confirmation number, if possible.
The dates of your stay.
What action has the hotel management taken to resolve your concerns?
Your IHG One Rewards member number (If applicable)
Your contact information, including your name, phone number, email, and mailing address.
Once again, thank you for taking the time to write your review and choosing our brand. I am looking forward to hearing from you and being of further assistance.
Best,
Ronald R.
Case Manager
IHG Hotels and Resorts Service

Familia viajera

Comentario: 19 may. 2026

Fecha de estadía: may. 2026

Terrible attention from the housekeeper wanting to clean the room

Everything is very good
But I want to make a complaint. I arrived at the hotel with my family at night, almost at dawn. And around 8 AM on May 16th, in room 918, the housekeeper was insistently ringing the bell to ask when she could clean it. I told her approximately 12 PM.
In the end, I left and returned at 7 PM, and it was not clean. Very bad

Respuesta del hotel

Comentario: 22 may. 2026

Hola Ana Luisa P,
Nos alegra saber que, en general, tuviste una buena experiencia, pero lamentamos sinceramente que el servicio de limpieza no haya cumplido con nuestras expectativas de hospitalidad. Hemos compartido tus comentarios con nuestro equipo para evitar que esto vuelva a ocurrir. Esperamos poder ofrecerte una experiencia impecable en tu próxima visita.
- The Staff at Crowne Plaza Hotels & Resorts Monterrey

Muy buena ubicación

4,2

Constitución 300 Col, Centro, Monterrey, 64000, México|A 0,66 km del centro de la ciudad

Check-in y check-out

Check-in desde:

15:00

Check-out antes de:

13:00

Información útil

Mascotas

No se permiten mascotas

Camas adicionales

Comunicate con el hotel para obtener más información sobre cómo agregar camas supletorias.