Occidental Costa Cancún - All Inclusive

Name: Occidental Costa Cancún - All Inclusive
Address: Blvd. Kukulcan Km. 4,5, Kukulcan Boulevard, Zona Hotelera, Zona hotelera de Cancún, Cancún, 77500, México, Cancún, Quintana Roo, 77500, México

+ 83

Encontrá el mejor hotel en Cancún para tus fechas, por precio o preferencia

Compará ofertas para Occidental Costa Cancún - All Inclusive en cientos de sitios, todo en un mismo lugar

Buscá una oferta con cancelación gratuita o calificaciones excelentes

Compará habitaciones y precios

Comparamos cientos de sitios para encontrar la mejor oferta

Comparamos cientos de sitios para encontrar la mejor oferta

Datos rápidos

Check-in desde:	15:00
Check-out antes de:	11:30
Mascotas	No se permiten mascotas

Servicios

Wi-Fi

Estacionamiento

Aire acondicionado

Traslado aeroportuario

Piscina

Gimnasio

Más información sobre Occidental Costa Cancún - All Inclusive

Occidental Costa Cancún - All Inclusive

Facing the beachfront, Occidental Costa Cancún - All Inclusive offers 4-star accommodation in Cancún and has an outdoor swimming pool, fitness centre and garden.

Reseñas de

Mencionado por viajeros

Viajero en grupo

Comentario: 6 jun. 2026

Fecha de estadía: jun. 2026

FUN TIME AND THE BEST STAFF

My friends and I had a great time (5 nights). The hotel is slightly on the older side but the rooms are clean and decently sized. Location is in the Hotel Zone so super convenient. Food and drinks were also good (Albatross is the best). Housekeeping staff are also really thorough. Everything was great for the price point. But the staff were the best part of our stay. They were fun, energetic, caring and amazing at providing hospitality. My friends and I want to go back just for the amazing staff. Special thanks to Alfredo, Linda and Vanilly!! They were the best and made our stay extra special!!

Respuesta del hotel

Comentario: 8 jun. 2026

Dear Guest,
Thank you for your review and for highlighting aspects we can continue to improve.
We are delighted to hear your stay with us was filled with memorable moments. Our team, especially Alfredo, Linda, and Vanilly, takes immense pride in delivering heartfelt hospitality, and your recognition of their efforts is deeply appreciated.
It’s wonderful to know you found your accommodations comfortable and our prime location ideal for enjoying Cancún’s vibrant energy. The culinary team at Albatros will be thrilled to hear their creations enhanced your experience, just as our housekeeping staff will value your acknowledgment of their meticulous care.
Your emphasis on the value we aim to provide truly resonates with our commitment to offering exceptional experiences that leave lasting impressions.
We hope to welcome you back.
Best wishes,
Ricardo Bravo
Gerencia General / General Management

Otro

Comentario: 26 ago. 2026

Fecha de estadía: ago. 2026

1st time to Cancun

Could use some improvements and repairs. Location is great and the staff is very friendly. The menu and food options are really good.

Respuesta del hotel

Comentario: 26 ago. 2026

Thank you for making us your chosen venue to enjoy your vacations and for sharing your rating after your recent stay at Occidental Costa Cancún.
We are delighted to know that we were able to match your holiday expectations.
We look forward to welcoming you again on your next visit.
Sincerely,

Familia viajera

Comentario: 24 ago. 2026

Fecha de estadía: ago. 2026

Spend your money elsewhere

Check in poor. Told to leave the members check in as she was busy. As soon as I did she immediately checked in Mexican guest behind. The girl who did check me in said a 3 bed room was not possible. I had a confirmation for a 3 bed room. Guess what when I got to the room it had 3 beds. Buffet restaurant was closed with no explanation given. This resulted in the themed restaurants not being available as advertised and buffet served in them. As for the snack counter. You can not go to it from the pool. You can not take food from it to the pool. So if you want to eat you need to leave the pool go to your room get changed and go all the way back. This place is nowhere close to the standards of European Barcelo. It is cheap for a reason but not worth saving the money. Go somewhere more interested in guests food was repetitive and low quality, warm not hot. Would not recommend and I say that as a repeat customer of this group for over 30 years so I do not do so lightly

Respuesta del hotel

Comentario: 25 ago. 2026

Dear Johnhr,
Thank you for sharing your thoughts on your recent visit.
We are truly sorry to hear that some aspects of your stay did not meet your expectations.
That said, we regret the inconvenience you encountered at check-in and throughout your experience with restaurant access and food options. We strive to provide equal and attentive service to all guests, and it is unfortunate you did not feel well cared for by our team. In addition, we take your remarks about food quality, temperature, and the overall value of your visit seriously, as we aim for each guest to enjoy both varied dishes and convenient dining. Your detailed comments help us better understand your experience at Occidental Costa Cancún.
We hope you will come and stay with us again.
Best wishes,
Occidental Costa Cancun, Manager

Otro

Comentario: 24 ago. 2026

Fecha de estadía: ago. 2026

Stay far away!!

This place was terrible! The food was awful!! All 4 of us hated it. The buffet doors are left open for all the flies to eat. The snack bar was leftovers that were out for a long period of time. The vanilla ice cream didn’t taste right some days. Maybe if you clean it will actually be good. Your maintenance staff never shows up..our phone didn’t work so we had to go the desk anytime we needed something. We sweat our asses off every night because of incompetent people not showing up.The drinks suck! I felt like a little kid with those cups. You should have plastic wine glasses and have them look nicer. I was 10 years old again.
TERRIBLE, TERRIBLE

Respuesta del hotel

Comentario: 24 ago. 2026

Dear Ryan,
Guest feedback is important to us, and we appreciate you sharing your impressions of your time at our hotel.
We regret your experience with our food, maintenance, and amenities fell short. Your feedback on food quality, upkeep, and comfort will be reviewed seriously. We're committed to improving these areas for all guests.
The whole team hope to have the pleasure of seeing you again.
Best wishes,
Occidental Costa Cancun, Manager

Familia viajera

Comentario: 20 ago. 2026

Fecha de estadía: ago. 2026

They should be considerate of people who arrive in the morning regarding the use of the snack buffet.

We traveled in the early morning from Colombia because we could access food and drinks before 11 am; they changed this possibility without making it clear in the reservation. They allowed snacks starting at 11 am, when it makes no difference between 8 am and that time, despite stating that we traveled from Colombia in the early morning and had a way to prove it. Additionally, they did not give me a room with a pool view despite having left the comment in the reservation.

Respuesta del hotel

Comentario: 21 ago. 2026

Estimado huésped,
Gracias por el tiempo dedicado a compartir esta reseña tras alojarse en nuestro hotel.
Lamentamos que algunos aspectos no hayan cumplido sus expectativas. Tomamos nota sobre la claridad en los horarios de snacks y la asignación de habitaciones con vista, y revisaremos nuestros procesos para evitar confusiones futuras.
Deseando que en nuevas ocasiones vuelva a visitarnos, le hacemos llegar nuestros más cordiales saludos.
Atentamente,
Occidental Costa Cancun, Manager

Muy buena ubicación

4,0

Blvd. Kukulcan Km. 4,5, Kukulcan Boulevard, Zona Hotelera, Zona hotelera de Cancún, Cancún, 77500, México|A 6,09 km del centro de la ciudad

Check-in y check-out

Check-in desde:

15:00

Check-out antes de:

11:30

Información útil

Mascotas

No se permiten mascotas

Camas adicionales

Comunicate con el hotel para obtener más información sobre cómo agregar camas supletorias.