Kenzi Solazur

Name: Kenzi Solazur
Address: Ave Mohammed VI, Tánger, 90000, Marruecos, Tánger, 90000, Marruecos

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Datos rápidos

Check-in desde:	15:00
Check-out antes de:	12:30
Desayuno	Desayuno disponible
Mascotas	No se permiten mascotas
Niños	Los niños son bienvenidos en este hotel

Servicios

Ver todo

Wi-Fi

Estacionamiento

Aire acondicionado

Traslado aeroportuario

Piscina

Gimnasio

Más información sobre Kenzi Solazur

Kenzi Solazur

This 4-star hotel, in the heart of Tangier, overlooks the Strait of Gibraltar and the Bay of Tangier. It features an outdoor pool, and offers air-conditioned guest rooms.

Reseñas de

Mencionado por viajeros

Viajero solo

Comentario: 7 jul. 2026

Fecha de estadía: jun. 2026

Hotel Kenzisolazur Tanger

Hotel by the sea
-Attentive staff
Diverse breakfast buffet
--SPA Excellent massages
##Evening in the garden with a DJ for the World Sailing event, top-notch
It's a pity that there are no bathrobes or toothpaste in the rooms, but there are 2 bottles of water.

Respuesta del hotel

Comentario: 8 jul. 2026

Merci beaucoup d'avoir partagé votre expérience. Nous sommes ravis que vous ayez apprécié notre emplacement en bord de mer, l'attention de notre équipe, la diversité du buffet du petit-déjeuner, ainsi que la qualité des massages au SPA. Nous sommes également heureux que la soirée au jardin avec le DJ à l'occasion du Mondial de la Voile vous ait plu.
Nous prenons également bonne note de votre remarque concernant l'absence de peignoirs et de dentifrice dans les chambres. Vos commentaires sont précieux et nous aident à améliorer continuellement nos services.
Ce sera un plaisir de vous accueillir de nouveau lors d'un prochain séjour à Tanger.

Familia viajera

Comentario: 15 jul. 2026

I do not recommend this hotel for families

I do not recommend this hotel for families. Upon arrival, I was given a room with a very strong cigarette smell. Despite several requests, I was not offered another room until the third day. The staff claimed that all rooms were smoking rooms and even suggested that I contact the tourism authorities. I found the way my complaint was handled to be disrespectful and unprofessional, with little concern for guest satisfaction.

Respuesta del hotel

Comentario: 18 jul. 2026

Dear Guest,
Thank you for sharing your feedback. We sincerely regret that your experience did not meet your expectations.
Regarding your request to change rooms, we would like to clarify that the reason we were unable to offer another room immediately was due to the hotel being fully booked at that time. As soon as a room became available, we did our best to provide you with an alternative solution.
We understand your disappointment and apologize for the inconvenience caused. Your comments have been shared with our team as we continuously work to improve the quality of our service and ensure a better experience for our guests.
Kind regards,

Familia viajera

Comentario: 11 jul. 2026

Fecha de estadía: jul. 2026

Awful never again

I am currently staying at Kenzi Solazur in Tangier, and I have to say this has been the most disappointing hotel experience I’ve had.
I’ve visited this hotel before with my sister and brother-in-law. As my brother-in-law stays here regularly, we’ve always experienced friendly staff, warm welcomes, and excellent service. Unfortunately, this visit has been completely different.
This is my first time bringing my mum and aunt here, and I genuinely regret recommending this hotel to them.
Before arriving, I was told by email that an early check-in would be available. We arrived at 10:00 a.m. but weren’t checked into our room until around 3:00 p.m. During those five hours, we had to repeatedly ask reception for updates before anything happened. What made the experience even more frustrating was watching multiple guests who arrived after us get checked in before we were. We were among the last people to receive our room.
When we were finally served, there was no warm welcome, no smile, and no friendliness from the reception staff. It felt like we were an inconvenience rather than valued guests.
The room itself is beautiful, but when we entered it, there were no towels, no bottled water, no toilet paper, and no kettle. We were simply told to contact housekeeping. After waiting five hours for a room, I expected it to be fully prepared and ready for guests.
Sadly, the customer service throughout this stay has been disappointing. The staff have come across as rude and uninterested, which is a complete contrast to the welcoming atmosphere I experienced on previous visits.
The hotel says that if you have any issues, you should speak to the staff, but in my experience, nothing has been resolved despite raising concerns.
I’m still here for another four days, so I genuinely hope things improve. However, based on my experience so far, I would not recommend this hotel, and unless there is a significant change in the service, this will be my last stay here.
Our experience at Kenzi Solazur has continued to get worse. After the initial issues we encountered, we called the front desk multiple times requesting something as basic as an iron and bottled water. Despite repeated calls, our requests were simply ignored. It’s incredibly frustrating to have to chase the staff for basic amenities that should be provided promptly by any hotel.
The lack of responsiveness and customer service has been very disappointing. Guests should not have to make repeated requests for essential items only to be ignored. Unfortunately, this stay has fallen far below our expectations, and I cannot recommend this hotel based on our experience.

Respuesta del hotel

Comentario: 12 jul. 2026

Dear Guest,
Thank you for taking the time to share your feedback. We are truly sorry to learn that your recent stay did not meet your expectations.
We sincerely regret the inconveniences you experienced regarding your arrival, the service provided, and the amenities in your room. Your comments have been shared with the relevant departments as we are committed to continuously improving our guest experience.
We would like to clarify that our official check-in time is 3:00 PM. While we always do our best to accommodate early check-in requests whenever possible, they remain subject to room availability on the day of arrival. We apologize if this was not clearly communicated and appreciate your understanding.
Regarding the kettle, please note that it is available upon request and subject to availability. We are sorry for the delay in responding to your request, as well as your requests for bottled water and other amenities. This is not the level of service we strive to provide, and we will address these matters with the concerned teams.
We also regret that the welcome and service you received did not reflect the warm hospitality that we aim to offer every guest, especially as a returning visitor.
Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with the high standard of service you rightfully expect.
Kind regards,

Viajero anónimo

Comentario: 7 jul. 2026

Fecha de estadía: jul. 2026

This hotel is better than you think for the price, clean, great location un front of the beach, restaurants near by. The included breakfast buffet is ok, the only problem is the air conditioning is ser to 24 C and you cannot change it…I was in sommer with outside temperatures close to 37 C and it was not enough

Familia viajera

Comentario: 2 jul. 2026

Fecha de estadía: jul. 2026

Rude and unprofessional receptionist

I booked a 6 day stay (sea view) for my mom (Jamil Habiba). When she got there today, the rude receptionist wanted to put her in a room facing a wall!!!. When she told him my son told me its a different room he kept arguing with her. Then he told her by the way, there is no breakfast.
Im highly upset and disappointed that I had to spend my money only to be treated like trash.

Respuesta del hotel

Comentario: 6 jul. 2026

Thank you for your feedback.
We sincerely regret your experience and we are sorry if any misunderstanding or inconvenience occurred during your check-in.
Please kindly note that, as indicated on your mother’s booking confirmation, the reservation is room only, without breakfast. We kindly invite you to re-check the booking details for confirmation.
Regarding the room allocation, we would like to assure you that your reservation is for a sea view room, and our team has followed the booking details accordingly.
We remain at your disposal should you require any further clarification or assistance.
Kind regards,

Muy buena ubicación

4,3

Ave Mohammed VI, Tánger, 90000, Marruecos|A 1,15 km del centro de la ciudad

Check-in y check-out

Check-in desde:

15:00

Check-out antes de:

12:30

Información útil

Niños

Los niños son bienvenidos en este hotel

Camas adicionales

Comunicate con el hotel para obtener más información sobre cómo agregar camas supletorias.

Catres

de 1 a 3 años de edad

Gratis

Mascotas

No se permiten mascotas

Desayuno

Desayuno disponible

Precio del desayuno

$ 15.932 (≈EUR 9,3)/persona

Horarios de desayuno

07:00 - 10:00 desde Lunes hasta Domingo

Información importante del hotel

Guests under the age of 18 can only check in with a parent or official guardian. During Ramadan, breakfast will be served as S'hour for persons fasting. Please note that renovation work is currently underway in the hotel lobby and will continue until the end of April 2026.

Información importante sobre la ciudad

For sharing rooms, if either or both of guests are Moroccans, they will be required to show a marriage certificate, otherwise the hotel reserves the right to reject for check-in. According to government policy and social customs in Morocco, marriage certificate need to be provided upon check in if a male and female shares a room and one of them is Moroccan or Muslim.

Métodos de pago aceptados

Este hotel acepta los siguientes métodos de pago:

Cash