St Palace Hotel
+ 76
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Datos rápidos
Check-in desde: | 15:00 |
|---|---|
Check-out antes de: | 12:00 |
Mascotas | Se permiten mascotas con un cargo adicional |
Servicios
Wi-Fi
Estacionamiento
Aire acondicionado
Traslado aeroportuario
Recepción las 24 horas
Restaurante
Más información sobre St Palace Hotel
St Palace Hotel
St Palace Hotel is situated in Vilnius’s old town, 150 metres from the Gate of Dawn. The rooms of the St Palace Hotel are air-conditioned and feature tea and coffee facilities, a TV with satellite channels, free Wi-Fi, and a work area with a desk.
Reseñas de 
Pareja
Comentario: 5 ago. 2026
Fecha de estadía: jul. 2026
Cute hotel in a wonderful city.
As we had booked direct, we were given free Prosecco each day - nice start. We were room only so can’t comment on breakfast. Enjoyed the rustic good sized balcony looking up and down the street below with churches, bars, cafes. Lovely for the warm afternoon sun or morning coffee. Very comfortable bed nicely made every day. Clean and comfortable bathroom - full size bath with shower over. Lots of hanging space for 3 nights. Vilnius is a wonderful city - felt more like a town with a big heart and a big past. Hope all the road repairs get finished soon! ❤️ for the future.
Respuesta del hotel
Comentario: 25 ago. 2026
Dear Guest,
Thank you so much for your lovely review and for highlighting the complimentary gift, comfortable bed, clean bathroom, and charming balcony views. We’re delighted you enjoyed the atmosphere of Vilnius and made the most of your balcony for morning coffee and warm afternoons. We truly appreciate your kind words and hope to welcome you back in the future, with hopefully a few more of those road repairs completed by then!
Thank you so much for your lovely review and for highlighting the complimentary gift, comfortable bed, clean bathroom, and charming balcony views. We’re delighted you enjoyed the atmosphere of Vilnius and made the most of your balcony for morning coffee and warm afternoons. We truly appreciate your kind words and hope to welcome you back in the future, with hopefully a few more of those road repairs completed by then!
Viajero anónimo
Comentario: 26 ago. 2026
Fecha de estadía: ago. 2026
Very good location, right in the middle of the old town, one can walk to any of the places of interest.
The hotel looks amazing, people were taking pictures.
I had an amazing view from my room. Even though it is right on the street one cannot hear anything, due to the good windows frame.
Very clean.
Customer service generally very good.
They left some local sweets for my birthday in my room.
Just one tip: please check the anti-slip mat with running water before using it.
The hotel looks amazing, people were taking pictures.
I had an amazing view from my room. Even though it is right on the street one cannot hear anything, due to the good windows frame.
Very clean.
Customer service generally very good.
They left some local sweets for my birthday in my room.
Just one tip: please check the anti-slip mat with running water before using it.
Viajero anónimo
Comentario: 21 ago. 2026
Fecha de estadía: ago. 2026
Nice sized room in an ideal location
Staff quite grumpy.
Hot water and heating temperamental.
Lift broke down
Staff quite grumpy.
Hot water and heating temperamental.
Lift broke down
Pareja
Comentario: 21 ago. 2026
Fecha de estadía: ago. 2026
Four stars? Not by the standards
I read positive reviews and think I must have ended up in a different hotel.
I admit that I booked a 16 sqm room at the last minute for about 95 euros per night (a discounted price on Booking, but then slightly higher than what I verified on site). But being a 4-star hotel, I expected a 4-star experience, not a two/three-star one with just a stocked minibar and TV added.
As soon as we arrived in the room, we found dirty towels in the bathroom. It took two requests to get them changed after 4 hours.
I hadn't seen carpet on the floor in years, nor a single soap dispenser in the bathroom. It wouldn't have been a problem if the room had been cleaned daily. After various requests, only on the third evening did we have the pleasure of seeing a minimum of cleaning on the floor and even the bed properly remade; the other times they had simply pulled up the duvet, without arranging the pillows or similar amenities that we have always encountered in 10 hotels in 10 capitals this year.
When on the third day we found dirty towels again and brought them to the desk, we were told that they weren't dirty, but... just stained.
Evidently, the difference between a standard room and a superior room also determines a different level of service and cleaning.
I forgot: we always had to ask for coffee packets, sugar, tea, and teaspoons because they would forget them. As specified, they only offer a kettle in the standard room.
I also heard other guests complaining about the lack of attention to cleaning.
I conclude by writing that in my life I have stayed in tents, in hostels, and in hotels of all kinds. Perhaps with a little courtesy and a minimum of attention and promptness, they could have avoided this review.
I admit that I booked a 16 sqm room at the last minute for about 95 euros per night (a discounted price on Booking, but then slightly higher than what I verified on site). But being a 4-star hotel, I expected a 4-star experience, not a two/three-star one with just a stocked minibar and TV added.
As soon as we arrived in the room, we found dirty towels in the bathroom. It took two requests to get them changed after 4 hours.
I hadn't seen carpet on the floor in years, nor a single soap dispenser in the bathroom. It wouldn't have been a problem if the room had been cleaned daily. After various requests, only on the third evening did we have the pleasure of seeing a minimum of cleaning on the floor and even the bed properly remade; the other times they had simply pulled up the duvet, without arranging the pillows or similar amenities that we have always encountered in 10 hotels in 10 capitals this year.
When on the third day we found dirty towels again and brought them to the desk, we were told that they weren't dirty, but... just stained.
Evidently, the difference between a standard room and a superior room also determines a different level of service and cleaning.
I forgot: we always had to ask for coffee packets, sugar, tea, and teaspoons because they would forget them. As specified, they only offer a kettle in the standard room.
I also heard other guests complaining about the lack of attention to cleaning.
I conclude by writing that in my life I have stayed in tents, in hostels, and in hotels of all kinds. Perhaps with a little courtesy and a minimum of attention and promptness, they could have avoided this review.
Respuesta del hotel
Comentario: 25 ago. 2026
Dear Guest,
We are sincerely sorry that your experience did not reflect the standards you expected from a four-star hotel. We particularly apologize for the issues with the towels, room cleanliness, and missing tea, coffee, and accessories, as well as the delays in addressing your requests. We take your comments very seriously and will share your feedback with the relevant department managers to ensure that these standards are consistently maintained and that similar situations do not happen again. We appreciate you taking the time to describe your experience in such detail, and we hope to have the opportunity to provide you with a much more satisfying stay in the future.
We are sincerely sorry that your experience did not reflect the standards you expected from a four-star hotel. We particularly apologize for the issues with the towels, room cleanliness, and missing tea, coffee, and accessories, as well as the delays in addressing your requests. We take your comments very seriously and will share your feedback with the relevant department managers to ensure that these standards are consistently maintained and that similar situations do not happen again. We appreciate you taking the time to describe your experience in such detail, and we hope to have the opportunity to provide you with a much more satisfying stay in the future.
Viajero anónimo
Comentario: 17 ago. 2026
Fecha de estadía: ago. 2026
Location: 5/5
Service: 5/5
Room: 2/5
Pros:
Location: The hotel is in an excellent location, right in the heart of Vilnius, making it very convenient to get around.
Staff & Service: The staff provided outstanding service—always polite, helpful, and attentive. When we had an issue with the bathroom tap, they repaired it immediately while we were out during the day.
Cons:
Annex Building Room: We were not housed in the main hotel building, but in a building behind it. The room had very high humidity and a strong, unpleasant odor.
Summary:
Based strictly on the room condition, I would rate the stay 3 stars. However, I am giving 4/5 stars solely because of the exceptional staff and their prompt assistance. I am not sure what the rooms in the main building are like, but I definitely would not stay in the rear building again.
Service: 5/5
Room: 2/5
Pros:
Location: The hotel is in an excellent location, right in the heart of Vilnius, making it very convenient to get around.
Staff & Service: The staff provided outstanding service—always polite, helpful, and attentive. When we had an issue with the bathroom tap, they repaired it immediately while we were out during the day.
Cons:
Annex Building Room: We were not housed in the main hotel building, but in a building behind it. The room had very high humidity and a strong, unpleasant odor.
Summary:
Based strictly on the room condition, I would rate the stay 3 stars. However, I am giving 4/5 stars solely because of the exceptional staff and their prompt assistance. I am not sure what the rooms in the main building are like, but I definitely would not stay in the rear building again.
Excelente ubicación
Aušros Vartų g. 6, Vilna, 01303, Lituania|A 1,69 km del centro de la ciudad
Check-in y check-out
Check-in desde:
15:00
Check-out antes de:
12:00
Información útil
Se permiten mascotas con un cargo adicional
Comunicate con el hotel para obtener más información sobre cómo agregar camas supletorias.
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