Smy Pisa Plaza
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Datos rápidos
Check-in desde: | 15:00 |
|---|---|
Check-out antes de: | 11:00 |
Desayuno | Desayuno disponible |
Mascotas | Se permiten mascotas con un cargo adicional |
Niños | Los niños son bienvenidos en este hotel |
Más información sobre Smy Pisa Plaza
Smy Pisa Plaza
Just 15 minutes' walk from Piazza dei Miracoli in Pisa, overlooking the Leaning Tower in the distance, the Smy Pisa Plaza offers a pool with hydromassage jets and furnished deck surrounded by a garden.
Reseñas de 
Viajero anónimo
Comentario: 15 jul. 2026
Fecha de estadía: jul. 2026
We recently came back from a week's stay and couldn't be happier with our experience. Firstly the reception staff were smiling, welcoming and professional.
The Manager Luigi personally came over and introduced himself and couldn't do enough for us throughout our stay. We had a couple of very minor issues with the room which they addressed very quickly and without any inconvenience while we were near the pool. He would regularly make a point of asking how we were during our stay.
The restaurant Manager Francesco and server Ivan - who looked after us most days were also very friendly and welcoming. We chose to eat breakfast on the terrace outside of the restaurant each day to make the most of the poolside setting and beautiful weather and they always accommodated this without question. Nothing was too much trouble.
David who was on the main bar was always smiling and chatty and seemed to genuinely enjoy his job. He would bring drinks out to the pool and go the extra mile when it came to making drinks extra special.
The hotel was always clean and is in a superb location walking distance of the tower and main areas with Pisa. The pool area and loungers were really modern and felt up market as did the hotel in general. Highly recommend.
The Manager Luigi personally came over and introduced himself and couldn't do enough for us throughout our stay. We had a couple of very minor issues with the room which they addressed very quickly and without any inconvenience while we were near the pool. He would regularly make a point of asking how we were during our stay.
The restaurant Manager Francesco and server Ivan - who looked after us most days were also very friendly and welcoming. We chose to eat breakfast on the terrace outside of the restaurant each day to make the most of the poolside setting and beautiful weather and they always accommodated this without question. Nothing was too much trouble.
David who was on the main bar was always smiling and chatty and seemed to genuinely enjoy his job. He would bring drinks out to the pool and go the extra mile when it came to making drinks extra special.
The hotel was always clean and is in a superb location walking distance of the tower and main areas with Pisa. The pool area and loungers were really modern and felt up market as did the hotel in general. Highly recommend.
Pareja
Comentario: 9 jul. 2026
Fecha de estadía: jul. 2026
Advertised as five-star, but dirty, poorly maintained, partly under construction, and missing essential services
Advertised as five-star, but dirty, poorly maintained, partly under construction, and missing essential services
Smy Pisa Plaza was sold to us as a five-star hotel, but our stay involved brown water from the shower, washbasin, and bidet; a room left entirely uncleaned on one day; the complete unavailability of the laundry service and gym advertised on the hotel’s own website; substantial undisclosed construction across the entire floor above us; missing five-star amenities; a dirty bathrobe; dirty windows; loose, broken, and falling bathroom fittings; and widespread deterioration in the room and common areas. This was not a matter of personal taste or insufficient luxury, but of hygiene, maintenance, safety, unavailable advertised facilities, and services not delivered.
The most serious problem was the brown, discoloured water coming from the shower, washbasin, and bidet. Whatever its cause, water of that appearance should not be supplied to guests without immediate investigation and corrective action. It made normal use of the bathroom extremely unpleasant and raised an obvious hygiene concern.
Our room was not cleaned or serviced at all on one day, although Tuscan five-star standards require daily room cleaning and an additional afternoon refresh. This would be unacceptable in any hotel, but particularly in one presenting itself as five-star.
The entire floor above ours—including the gym—was undergoing substantial construction. Neither the closure of the gym nor the extent of the works was disclosed before booking.
The hotel’s official website advertises “Laundry service (charges apply)”, yet hotel representatives confirmed that the property provides no laundry service at all. We therefore had to interrupt our holiday and arrange it ourselves—precisely the kind of inconvenience one reasonably expects to avoid when booking five-star accommodation.
Several required room amenities were also missing. No bathrobes were provided on arrival; they were brought only after we requested them, and one of the two was visibly dirty. The desk had no dedicated light, there was no printed or digital hotel information, no information about the local area or events, and no writing materials. These are not merely disappointing omissions: each is listed among the mandatory requirements for five-star hotels in Tuscany.
The room showed extensive neglect:
* a wall-mounted shower-product bottle and its fitting detached and fell onto the shower floor;
* an approximately two-metre plastic strip detached from the shower enclosure and fell across the bathroom;
* the conditioner dispenser was visibly dirty around the pump and neck;
* the windows were heavily marked and dirty;
* the floor beneath the bed was dusty and contained debris and waste;
* the washbasin was damaged at its base;
* the skirting boards were poorly fitted;
* part of the decorative trim beneath the television was missing;
* doors, frames, and adjoining wall finishes showed chips, gaps, scuffing, and unfinished repairs;
* a wall switch or control plate was loose and pulling away from the wall, creating a potential electrical-safety concern;
* the bathroom walls and ceiling showed patching, peeling paint, and apparent moisture damage;
* directional signs in the common areas were badly deteriorated and partly illegible;
* the magnifying bathroom mirror showed corrosion around its rim;
* the door frame outside our room was severely chipped and damaged; and
* the entrance plants were visibly tied and bent into an unnatural, poorly maintained shape.
The detached bathroom fittings were not merely cosmetic defects. They indicated inadequate inspection and maintenance and created possible injury and tripping risks.
Whether the property officially holds five stars or not, the experience delivered was nowhere near the standard advertised. If it does hold that classification, it appears knowingly to operate without several services and amenities required for that category. If it does not, its five-star presentation is false and materially misleading.
Smy Pisa Plaza was sold to us as a five-star hotel, but our stay involved brown water from the shower, washbasin, and bidet; a room left entirely uncleaned on one day; the complete unavailability of the laundry service and gym advertised on the hotel’s own website; substantial undisclosed construction across the entire floor above us; missing five-star amenities; a dirty bathrobe; dirty windows; loose, broken, and falling bathroom fittings; and widespread deterioration in the room and common areas. This was not a matter of personal taste or insufficient luxury, but of hygiene, maintenance, safety, unavailable advertised facilities, and services not delivered.
The most serious problem was the brown, discoloured water coming from the shower, washbasin, and bidet. Whatever its cause, water of that appearance should not be supplied to guests without immediate investigation and corrective action. It made normal use of the bathroom extremely unpleasant and raised an obvious hygiene concern.
Our room was not cleaned or serviced at all on one day, although Tuscan five-star standards require daily room cleaning and an additional afternoon refresh. This would be unacceptable in any hotel, but particularly in one presenting itself as five-star.
The entire floor above ours—including the gym—was undergoing substantial construction. Neither the closure of the gym nor the extent of the works was disclosed before booking.
The hotel’s official website advertises “Laundry service (charges apply)”, yet hotel representatives confirmed that the property provides no laundry service at all. We therefore had to interrupt our holiday and arrange it ourselves—precisely the kind of inconvenience one reasonably expects to avoid when booking five-star accommodation.
Several required room amenities were also missing. No bathrobes were provided on arrival; they were brought only after we requested them, and one of the two was visibly dirty. The desk had no dedicated light, there was no printed or digital hotel information, no information about the local area or events, and no writing materials. These are not merely disappointing omissions: each is listed among the mandatory requirements for five-star hotels in Tuscany.
The room showed extensive neglect:
* a wall-mounted shower-product bottle and its fitting detached and fell onto the shower floor;
* an approximately two-metre plastic strip detached from the shower enclosure and fell across the bathroom;
* the conditioner dispenser was visibly dirty around the pump and neck;
* the windows were heavily marked and dirty;
* the floor beneath the bed was dusty and contained debris and waste;
* the washbasin was damaged at its base;
* the skirting boards were poorly fitted;
* part of the decorative trim beneath the television was missing;
* doors, frames, and adjoining wall finishes showed chips, gaps, scuffing, and unfinished repairs;
* a wall switch or control plate was loose and pulling away from the wall, creating a potential electrical-safety concern;
* the bathroom walls and ceiling showed patching, peeling paint, and apparent moisture damage;
* directional signs in the common areas were badly deteriorated and partly illegible;
* the magnifying bathroom mirror showed corrosion around its rim;
* the door frame outside our room was severely chipped and damaged; and
* the entrance plants were visibly tied and bent into an unnatural, poorly maintained shape.
The detached bathroom fittings were not merely cosmetic defects. They indicated inadequate inspection and maintenance and created possible injury and tripping risks.
Whether the property officially holds five stars or not, the experience delivered was nowhere near the standard advertised. If it does hold that classification, it appears knowingly to operate without several services and amenities required for that category. If it does not, its five-star presentation is false and materially misleading.
Pareja
Comentario: 9 oct. 2025
Fecha de estadía: oct. 2025
Terrible Hotel
A Shocking hotel, meant to be five star but struggling to be a one star.
Extremely bad ,
I would advise people not to go near this hotel
Extremely bad ,
I would advise people not to go near this hotel
Viajero anónimo
Comentario: 1 jul. 2026
Fecha de estadía: jun. 2026
Nice facility, welcoming staff and a luxary feeling
Viajero de negocios
Comentario: 11 nov. 2025
Fecha de estadía: nov. 2025
DISAPPOINTMENT
I stayed at the Hotel, Tower Plaza in Pisa on the night of 07/11/25.
The 5 stars became shooting stars; an incredible disappointment.
Let’s start from the staff, the receptionist very rude and incompetent person, so much so that you can not finish the operation started; approximate room information without any explanation on the hours of the restaurant, the services and the location of the room.
What is unacceptable is the extra payment for parking, which I was forced to take, since in the surroundings, there is no possibility of parking, even for a disabled person, since there is no parking for this category, which, by the way, would be mandatory.
Upon entering the room, the disappointment increased, after seeing the glass countertop, cracked and broken in the corners, looking around, there was dust everywhere and even the bathroom left something to be desired, starting from the door completely rotten at the base.
The highlight was to move the pillow from the bed and see the sheet underneath full of holes and a worn and unironed cotton, but even more noticeable the hole even quite large, present in the bidet towel.
Breakfast available only with vending machines that were not even able to provide hot milk, frozen croissants, very poor quality (if you want to use frozen, at least be good)
It is certainly not the 5 star property as I expected to find, maybe it is only the price, certainly not cheap for what it offers.
HIGHLY RECOMMENDED!!!
ps-all documented by the attached photos.
The highlight
The 5 stars became shooting stars; an incredible disappointment.
Let’s start from the staff, the receptionist very rude and incompetent person, so much so that you can not finish the operation started; approximate room information without any explanation on the hours of the restaurant, the services and the location of the room.
What is unacceptable is the extra payment for parking, which I was forced to take, since in the surroundings, there is no possibility of parking, even for a disabled person, since there is no parking for this category, which, by the way, would be mandatory.
Upon entering the room, the disappointment increased, after seeing the glass countertop, cracked and broken in the corners, looking around, there was dust everywhere and even the bathroom left something to be desired, starting from the door completely rotten at the base.
The highlight was to move the pillow from the bed and see the sheet underneath full of holes and a worn and unironed cotton, but even more noticeable the hole even quite large, present in the bidet towel.
Breakfast available only with vending machines that were not even able to provide hot milk, frozen croissants, very poor quality (if you want to use frozen, at least be good)
It is certainly not the 5 star property as I expected to find, maybe it is only the price, certainly not cheap for what it offers.
HIGHLY RECOMMENDED!!!
ps-all documented by the attached photos.
The highlight
Ubicación
Via Caduti del Lavoro, 46, Pisa, 56122, Italia|A 1,57 km del centro de la ciudad
Check-in y check-out
Check-in desde:
15:00
Check-out antes de:
11:00
Información útil
Los niños son bienvenidos en este hotel
7 años o más
$ 17.201 (EUR10) por persona por noche
de 4 a 6 años de edad
$ 8.601 (EUR5) por persona por noche
3 años o menos
Gratis
Se permiten mascotas con un cargo adicional
Desayuno disponible
Precio del desayuno
$ 34.402 (≈EUR 20)/persona
Horarios de desayuno
07:00 - 10:30 desde Lunes hasta Domingo
Different policies will apply for bookings of more than 5 room(s) and additional fees will be charged.
At Pisa Tower Plaza, pets are welcome! Dogs up to 35 kg are allowed.
Este hotel acepta los siguientes métodos de pago:
Cash
Smy Pisa Plaza: Preguntas frecuentes
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