Hotel Tocq
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Datos rápidos
Check-in desde: | 14:00 |
|---|---|
Check-out antes de: | 12:00 |
Mascotas | Se permiten mascotas sin cargo |
Más información sobre Hotel Tocq
Hotel Tocq
Offering elegant rooms, free WiFi, and a refined restaurant serving Italian and Milanese specialities, the 4-star Hotel Tocq is located in Milan’s centre. Porta Garibaldi Train and Metro Station is 350 metres away.
Reseñas de 
Viajero anónimo
Comentario: 3 jun. 2026
Fecha de estadía: may. 2026
Excellent hotel, extremely close to the Porto Garibaldi train and metro station. Good restaurants in the area. Rooms are very comfortable and clean. Breakfast is ample. Would stay again.
Pareja
Comentario: 20 jun. 2026
Fecha de estadía: jun. 2026
Disappointed
We leave this stay with disappointment.
Upon our arrival, we noticed a significant problem in the room: the shower was nearly impossible to adjust properly. The water was either scalding hot or cold, making each shower uncomfortable and sometimes even unpleasant.
Regarding breakfast, the value for money is particularly disappointing. For such a high price per person per day, we expected impeccable service. However, by 9:30 AM, many items were no longer replenished: no scrambled eggs, no bacon, and sometimes almost no bread left. As for the remaining hot dishes, they were sometimes filled with water and unappetizing. It is hardly acceptable to pay this price for a buffet that seems to have already been abandoned while the service is not yet finished.
We were also disturbed by the lack of quiet on the floors. Every morning, the housekeepers made a lot of noise while cleaning the rooms. The doors were repeatedly slammed, sometimes every 10 to 15 minutes, making it very difficult to rest. In a hotel where guests are entitled to expect a minimum of tranquility, this lack of attention is regrettable.
However, the most disappointing aspect remains the handling of our request regarding the luggage. At check-out, we asked if it would be possible to leave our suitcases a few days later when we returned to Milan before our flight. The receptionist clearly indicated that this would not be a problem and that we just needed to communicate our reservation to her colleagues. However, upon our return, two receptionists told us the opposite and refused to keep our luggage. This spoiled our last afternoon.
Beyond the refusal itself, it is especially the lack of professionalism and sense of service that shocked us. No excuse for the incorrect information that was given to us, no proposal for an alternative solution, no advice on nearby instructions, nor even the possibility to pay an extra fee for this service. We were simply left without help.
Between the problems in the room, a breakfast that was far below expectations, and a reception that was not concerned with customer satisfaction, the experience unfortunately did not live up to the exorbitant price of these 3 nights.
Thank you nonetheless to Marco from breakfast who was very kind and helpful, as well as to a receptionist who was able to guide us with certain requests.
Upon our arrival, we noticed a significant problem in the room: the shower was nearly impossible to adjust properly. The water was either scalding hot or cold, making each shower uncomfortable and sometimes even unpleasant.
Regarding breakfast, the value for money is particularly disappointing. For such a high price per person per day, we expected impeccable service. However, by 9:30 AM, many items were no longer replenished: no scrambled eggs, no bacon, and sometimes almost no bread left. As for the remaining hot dishes, they were sometimes filled with water and unappetizing. It is hardly acceptable to pay this price for a buffet that seems to have already been abandoned while the service is not yet finished.
We were also disturbed by the lack of quiet on the floors. Every morning, the housekeepers made a lot of noise while cleaning the rooms. The doors were repeatedly slammed, sometimes every 10 to 15 minutes, making it very difficult to rest. In a hotel where guests are entitled to expect a minimum of tranquility, this lack of attention is regrettable.
However, the most disappointing aspect remains the handling of our request regarding the luggage. At check-out, we asked if it would be possible to leave our suitcases a few days later when we returned to Milan before our flight. The receptionist clearly indicated that this would not be a problem and that we just needed to communicate our reservation to her colleagues. However, upon our return, two receptionists told us the opposite and refused to keep our luggage. This spoiled our last afternoon.
Beyond the refusal itself, it is especially the lack of professionalism and sense of service that shocked us. No excuse for the incorrect information that was given to us, no proposal for an alternative solution, no advice on nearby instructions, nor even the possibility to pay an extra fee for this service. We were simply left without help.
Between the problems in the room, a breakfast that was far below expectations, and a reception that was not concerned with customer satisfaction, the experience unfortunately did not live up to the exorbitant price of these 3 nights.
Thank you nonetheless to Marco from breakfast who was very kind and helpful, as well as to a receptionist who was able to guide us with certain requests.
Respuesta del hotel
Comentario: 29 jun. 2026
Dear Maelle,
First of all, we thank you for taking the time to share your feedback with us. We take into account your comments, which will be carefully reviewed and discussed with all relevant departments as part of our ongoing commitment to improving the quality of our services.
We would also like to address the matter regarding the luggage storage. If our receptionist informed you that luggage could be stored in our deposit for several days, we regret to inform you that this was incorrect information. We sincerely apologize for this misunderstanding and for any inconvenience it may have caused.
Please accept our sincerest apologies for the inconvenience you experienced. We genuinely hope to have the opportunity to welcome you back to our hotel in the future and provide you with the high standard of service we strive to deliver.
Regards,
Tocq Hotel Guest Relations
First of all, we thank you for taking the time to share your feedback with us. We take into account your comments, which will be carefully reviewed and discussed with all relevant departments as part of our ongoing commitment to improving the quality of our services.
We would also like to address the matter regarding the luggage storage. If our receptionist informed you that luggage could be stored in our deposit for several days, we regret to inform you that this was incorrect information. We sincerely apologize for this misunderstanding and for any inconvenience it may have caused.
Please accept our sincerest apologies for the inconvenience you experienced. We genuinely hope to have the opportunity to welcome you back to our hotel in the future and provide you with the high standard of service we strive to deliver.
Regards,
Tocq Hotel Guest Relations
Pareja
Comentario: 15 jun. 2026
Fecha de estadía: jun. 2026
Poor breakfast.
Not all hotels we have stayed in deserve praise. Despite paying €237.85 (220.00 Swiss Francs) per night, the accommodation was good but the breakfast could be better. When I asked about baguettes , the waiter said they were finished because there were many guests, even though the hotel was only about one-fourth full. The fruits were no longer fresh except for a few pieces. Also, the staff were not friendly or accommodating.
Not usual for Italy and though we are aware Milan accommodations are expensive- I’m just saying . The radio station music was loud . We were told at the reception the kitchen is manage by separate company which we find strange. I don’t recommend this hotel except for its comfortable bed .
Not usual for Italy and though we are aware Milan accommodations are expensive- I’m just saying . The radio station music was loud . We were told at the reception the kitchen is manage by separate company which we find strange. I don’t recommend this hotel except for its comfortable bed .
Respuesta del hotel
Comentario: 16 jun. 2026
Dear Guest,
Thank you for dedicating your time to review our Hotel. Your comments will be a valuable opportunity for further improvement.
I hope we will have the opportunity to host you again to guarantee you a more enjoyable stay.
Kind regards,
Tocq Hotel Guest Relations
Thank you for dedicating your time to review our Hotel. Your comments will be a valuable opportunity for further improvement.
I hope we will have the opportunity to host you again to guarantee you a more enjoyable stay.
Kind regards,
Tocq Hotel Guest Relations
Familia viajera
Comentario: 11 may. 2026
Fecha de estadía: may. 2026
Good solution, everything is in order... avoid dining in the hotel
Excellent location, very clean, spacious and quiet room, comfortable mattress, large bathroom with a walk-in shower.
Exceptional breakfast for all tastes, friendly staff, nice waiters just like at the reception. Relaxing lobby area.
Not open panoramic terrace, perhaps in the summer?
Avoid dining in the hotel, exasperatingly slow in the kitchen, it was just the three of us in the dining room, high prices, limited choice, there are many places nearby with better variety and prices
Exceptional breakfast for all tastes, friendly staff, nice waiters just like at the reception. Relaxing lobby area.
Not open panoramic terrace, perhaps in the summer?
Avoid dining in the hotel, exasperatingly slow in the kitchen, it was just the three of us in the dining room, high prices, limited choice, there are many places nearby with better variety and prices
Respuesta del hotel
Comentario: 18 may. 2026
Gentile Ospite,
vorrei cogliere l’occasione per ringraziarLa del tempo dedicatoci. Siamo veramente lieti che abbia trascorso un piacevole soggiorno presso la nostra struttura. Speriamo di avere presto l'occasione di accoglierLa nuovamente come nostro gradito Ospite.
Cordiali saluti,
TOCQ Hotel – Guest Relations
vorrei cogliere l’occasione per ringraziarLa del tempo dedicatoci. Siamo veramente lieti che abbia trascorso un piacevole soggiorno presso la nostra struttura. Speriamo di avere presto l'occasione di accoglierLa nuovamente come nostro gradito Ospite.
Cordiali saluti,
TOCQ Hotel – Guest Relations
Pareja
Comentario: 2 may. 2026
Fecha de estadía: may. 2026
Disappointing Stay – Not Worthy of 4 Stars
We booked this hotel expecting a comfortable, centrally located stay in Milan. As a four-star property, we anticipated a great breakfast, modern and cozy rooms, and the option to relax with some Netflix after a long day of exploring.
Unfortunately, our experience was disappointing. Our initial room was extremely noisy, facing the parking area and nearby bars and clubs, making it impossible to sleep with the window open. Early in the morning, the noise from rubbish and glass collection added to the disturbance. We also couldn’t use Netflix because the Chromecast wasn’t working. We were told it would be fixed the next day, but it wasn’t—in fact, the hotel no longer had a license, something that was never communicated to us in advance, which was frustrating.
We had requested two separate duvets instead of one shared one, but what we received was poorly shaped and far below what you would expect from a four-star hotel.
Breakfast was decent for a three-star hotel, but not up to four-star standards. There was no cheese selection, and the single automated coffee machine often had long lines and eventually broke down. We would have expected more variety and better accommodation for dietary needs.
Overall, the staff did not come across as particularly friendly or accommodating. The issues we raised were met with a dismissive “sorry, it is what it is,” and no effort was made to compensate us for the inconvenience.
We left quite dissatisfied and would not choose to stay here again.
Unfortunately, our experience was disappointing. Our initial room was extremely noisy, facing the parking area and nearby bars and clubs, making it impossible to sleep with the window open. Early in the morning, the noise from rubbish and glass collection added to the disturbance. We also couldn’t use Netflix because the Chromecast wasn’t working. We were told it would be fixed the next day, but it wasn’t—in fact, the hotel no longer had a license, something that was never communicated to us in advance, which was frustrating.
We had requested two separate duvets instead of one shared one, but what we received was poorly shaped and far below what you would expect from a four-star hotel.
Breakfast was decent for a three-star hotel, but not up to four-star standards. There was no cheese selection, and the single automated coffee machine often had long lines and eventually broke down. We would have expected more variety and better accommodation for dietary needs.
Overall, the staff did not come across as particularly friendly or accommodating. The issues we raised were met with a dismissive “sorry, it is what it is,” and no effort was made to compensate us for the inconvenience.
We left quite dissatisfied and would not choose to stay here again.
Respuesta del hotel
Comentario: 18 may. 2026
Dear Guest,
Thank you for dedicating your time to review our Hotel. Your comments will be a valuable opportunity for further improvement.
I hope we will have the opportunity to host you again to guarantee you a more enjoyable stay.
Kind regards,
Tocq Hotel Guest Relations
Thank you for dedicating your time to review our Hotel. Your comments will be a valuable opportunity for further improvement.
I hope we will have the opportunity to host you again to guarantee you a more enjoyable stay.
Kind regards,
Tocq Hotel Guest Relations
Excelente ubicación
Via Alessio di Tocqueville, 7/D, Porta Garibaldi, Milán, 20154, Italia|A 2,13 km del centro de la ciudad
Check-in y check-out
Check-in desde:
14:00
Check-out antes de:
12:00
Información útil
Se permiten mascotas sin cargo
Please check with the hotel about the regulations for adjusting the air conditioning temperature as new regulations have been implemented to support environmental protection.
Comunicate con el hotel para obtener más información sobre cómo agregar camas supletorias.
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