Actor Hotel
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Datos rápidos
Check-in desde: | 14:00 |
|---|---|
Check-out antes de: | 10:30 |
Mascotas | Se permiten mascotas sin cargo |
Servicios
Más información sobre Actor Hotel
Actor Hotel
Set in a residential area of Genova, Actor Hotel is 15 minutes' walk from the Aquarium and 10 minutes' drive from Fiera di Genova exhibition centre. It offers air-conditioned rooms. All rooms at the Actor are spacious and have a classic design.
Comentario: 25 feb. 2025
Fecha de estadía: feb. 2025
Warm, quaint, charming
Comentario: 31 jul. 2026
Fecha de estadía: jul. 2026
Avoid this hotel — deceptive practices, lies, and terrible customer service!
Realizing their mistake, the hotel promised in writing (in the Booking.com chat) to cancel the reservation without any penalty. However, they intentionally ignored my official cancellation request in the system, trying to stall and keep our money. I had to involve Booking.com support to force a refund.
But the absolute worst part was their attitude. When we called the hotel to ask why they were delaying the promised cancellation, the staff openly laughed at us on the phone, mocking us with: "Hahaha, Italian booking."
This is the most unprofessional, dishonest, and rude hotel experience we have ever had. They will promise you anything to get your money, and then laugh in your face. Stay away!
Comentario: 20 oct. 2024
Fecha de estadía: oct. 2024
Enjoyable stay
Comentario: 24 sep. 2023
Fecha de estadía: sep. 2023
Unpleasant Stay and Poor Customer Service at Actor Hotel
Most distressingly, the room's air quality was severely compromised due to a dusty blanket, causing significant discomfort and health issues. Attempts to seek assistance were futile as no staff was available, and my concerns were met with indifference the next morning.
I felt deceived and disrespected when the hotel reneged on the offer of a refund and was eventually expelled from the hotel. I am appalled by the unprofessionalism and deplorable conditions at Actor Hotel and strongly advise potential guests to consider other accommodations.
Comentario: 9 ene. 2024
Fecha de estadía: dic. 2023
New Year's Eve in Genoa
The structure is very close to the historic center, but also to the Brignole station so, having traveled by train, it allowed us to easily visit the city by moving around on foot because all the main attractions are a 10/15 minute walk away.
The family-run hotel is located in a very quiet area of the city, has some parking spaces and the structure is very clean. The owners then proved to be extremely kind and helpful both in terms of accommodation (they welcomed us with a free upgrade of the room to a more spacious one equipped with a shower cabin with hydromassage and Turkish bath), and in providing us with useful information for visiting the city and of the surrounding areas (also suggesting a walk to the splendid Boccadasse).
The small Italian breakfast is served in the living area and is perfect for the standards we are used to.
Finally, the possibility of leaving luggage on arrival and on the day of departure proved particularly useful.
Muy buena ubicación
Via Goito 20, Centro Est, Génova, 16122, Italia|A 0,74 km del centro de la ciudad
Check-in y check-out
Check-in desde:
14:00
Check-out antes de:
10:30
Información útil
Se permiten mascotas sin cargo
Hay camas adicionales por un cargo extra, según el tamaño de la habitación.