The St. Regis Goa Resort
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Datos rápidos
Check-in desde: | 15:00 |
|---|---|
Check-out antes de: | 12:00 |
Mascotas | No se permiten mascotas |
Servicios
Wi-Fi
Estacionamiento
Aire acondicionado
Traslado aeroportuario
Piscina
Gimnasio
Más información sobre The St. Regis Goa Resort
The St. Regis Goa Resort
The St. Regis Goa Resort offers a luxury experience in South Goa, India, set amidst 49 acres of lush greenery. Find us within driving distance of wildlife sanctuaries, waterfalls and spice plantations.
Reseñas de 
Familia viajera
Comentario: 22 may. 2026
Birthday wishes came true
Our stay at The St. Regis Goa Resort for Richa’s birthday was nothing short of exceptional. Every detail reflected warmth, care and genuine hospitality, making the celebration truly memorable.
A heartfelt thank you to Executive Chef Rohit Chaddha, F&B Director Shubham Basara, Senior Sous Chef Santosh ji, Sous Chef Kevin Gomes, Chef Biswajit, Nitesh, Shraddha and Nityanand ji at the pool bar for curating such wonderful experiences throughout our stay. The food, service and personal attention were impeccable.
A special mention for our butler Yash, who was simply outstanding. Thoughtful, attentive and effortlessly efficient, he elevated the entire experience with his warmth and professionalism.
What truly stood out was the collective effort of the entire team. Every staff member went out of their way to make us feel welcomed and celebrated. Thank you for making this birthday getaway so special and unforgettable.
A heartfelt thank you to Executive Chef Rohit Chaddha, F&B Director Shubham Basara, Senior Sous Chef Santosh ji, Sous Chef Kevin Gomes, Chef Biswajit, Nitesh, Shraddha and Nityanand ji at the pool bar for curating such wonderful experiences throughout our stay. The food, service and personal attention were impeccable.
A special mention for our butler Yash, who was simply outstanding. Thoughtful, attentive and effortlessly efficient, he elevated the entire experience with his warmth and professionalism.
What truly stood out was the collective effort of the entire team. Every staff member went out of their way to make us feel welcomed and celebrated. Thank you for making this birthday getaway so special and unforgettable.
Respuesta del hotel
Comentario: 23 may. 2026
Dear Guest,
Thank you for choosing The St. Regis Goa Resort to celebrate Richa’s birthday and for sharing such a heartfelt review of your stay.
We are truly delighted to know that your celebration was exceptional and that the warmth, care, and hospitality extended by our team helped create such memorable moments for you.
Your generous appreciation of our culinary and Food & Beverage teams means a great deal to us. We are pleased to know that the dining experiences, attentive service, and thoughtful personal touches added positively to your stay and celebration.
A special thank you for recognizing Yash and his exceptional butler service. We are thrilled to hear that his attentiveness, professionalism, and warmth elevated your overall experience. Your compliments will certainly be shared with him and the entire team.
Thank you once again for allowing us to be a part of such a special occasion. We look forward to welcoming you back to The St. Regis Goa Resort for many more unforgettable celebrations in the future.
Warm regards,
Arun Vishnu
General Manager
Thank you for choosing The St. Regis Goa Resort to celebrate Richa’s birthday and for sharing such a heartfelt review of your stay.
We are truly delighted to know that your celebration was exceptional and that the warmth, care, and hospitality extended by our team helped create such memorable moments for you.
Your generous appreciation of our culinary and Food & Beverage teams means a great deal to us. We are pleased to know that the dining experiences, attentive service, and thoughtful personal touches added positively to your stay and celebration.
A special thank you for recognizing Yash and his exceptional butler service. We are thrilled to hear that his attentiveness, professionalism, and warmth elevated your overall experience. Your compliments will certainly be shared with him and the entire team.
Thank you once again for allowing us to be a part of such a special occasion. We look forward to welcoming you back to The St. Regis Goa Resort for many more unforgettable celebrations in the future.
Warm regards,
Arun Vishnu
General Manager
Pareja
IN
Comentario: 1 sep. 2026
Fecha de estadía: ago. 2026
Great experience
Nice property with excellent staff.
Familia viajera
Comentario: 2 sep. 2026
Fecha de estadía: ago. 2026
Pls clarification before booking
Formal Complaint Regarding Poor Service, Misconduct, and Guest Harassment at The St. Regis Goa Resort
Guest Name: Mr. Sagar Luthra
Contact Number: +91 9910822922
Travel Date -: 18-20 Aug 2026
To: The Management
The St. Regis Goa Resort
Subject: Formal Complaint Against Staff of The St. Regis Goa Resort for Misconduct, Poor Service, Misrepresentation, and Failure of Guest Relations
Dear Management,
I am writing to formally register a complaint regarding the extremely disappointing and distressing experience my family and I faced during our recent stay at The St. Regis Goa Resort. Despite paying approximately ₹ 44,000 per night and extending our stay due to our initial positive impression of the upgraded room, we were subjected to repeated instances of misinformation,hotel side unprofessional behaviour, poor service, and disrespect by several members of your staff.
Upon arrival at The St. Regis Goa Resort, we discovered that the room allocated to us had only one washroom, whereas our family required a room with two washrooms. We politely explained that this may have been an oversight during booking and requested a room that would better suit our family’s needs.
Ms. Saheli attended to us and repeatedly refused our request, despite acknowledging that such rooms were available. We were informed that no change would be possible unless we paid extra charges. Even after requesting to speak with a senior staff member, we received the same response.
Later that evening, Managers Mr. Umanand and Mr. Suraj met with us and assured us that the room would be upgraded the following day. Based on this assurance, we adjusted for the night. The next day, the room was upgraded, and we were comfortable enough to extend our stay by two additional nights directly through The St. Regis Goa Resort.
2. Unprofessional Behaviour Regarding Complimentary Benefits
As part of the extended booking at The St. Regis Goa Resort, complimentary High Tea and other benefits were offered. We informed the staff that we had missed one lunch and one High Tea due to scheduling issues.
When we requested flexibility in the High Tea timing, Mr. Umanand behaved in an extremely rude and argumentative manner. Rather than listening to our concerns, he continuously lectured us about hotel rules and policies and refused to accommodate even a reasonable request.
Throughout our stay, Mr. Umanand repeatedly reminded us that the hotel had upgraded our room, despite the fact that we had also extended our stay by paying for two additional nights. His behaviour was dismissive, arrogant, and entirely inconsistent with the hospitality standards expected at The St. Regis Goa Resort.
3. False Information Regarding Suite Benefits
Our suite category clearly displayed benefits including minibar access and laundry services. When we contacted the staff regarding these benefits, we were told that no such inclusions existed and were asked to provide screenshots as proof.
Instead of assisting us, staff members repeatedly questioned and challenged us, creating unnecessary inconvenience.
In addition, several suite benefits that were expected as part of our booking were never properly provided. The welcome fruit basket was delivered only once and was never refreshed during our stay. It remained unchanged for several days despite us staying in a suite category that promised enhanced services and privileges. Overall, we did not receive multiple benefits associated with our suite category, resulting in a stay that did not match the experience we had paid for.
4. Repeated Refusal to Arrange a Meeting with the General Manager
For three consecutive days, we requested a meeting with the General Manager of The St. Regis Goa Resort, Mr. Arun Vishnoi. We made these requests through multiple staff members, including Mr. Umanand and our assigned butler, Mr. Hamza.
Despite numerous assurances, no meeting was arranged.
Later, Ms. Savitri and Ms. Prerna met us and assured us that a meeting with the General Manager had been scheduled between 11:15 AM and 11:30 AM. We waited during the agreed time slot, but no one arrived and no explanation was provided.
This was highly disappointing and demonstrated a complete lack of respect for guests.
Subsequently, Ms. Diana personally visited our room and introduced herself as someone involved in overseeing hotel operations and management. She requested that we share our complete experience and any concerns we had encountered during our stay.
We explained all the issues we had faced, including the room allocation problem, service failures, communication gaps, and staff behaviour. After hearing our concerns, Ms. Diana repeatedly acknowledged that what had happened was unfair and stated on multiple occasions that, “This should not have happened to you” and “What happened with your family was wrong.” She assured us that she would look into the matter and attempt to improve our remaining experience at the resort.
5. Poor Food Quality and Mishandling by Chef Akanksha
During our stay, Rajma was served in an undercooked condition. Upon raising the issue, Chef Akanksha apologised and requested additional time to rectify it.
We waited approximately 45 minutes. When the dish was finally returned, the Rajma had simply been crushed rather than properly prepared. This did not resolve the issue.
Chef Akanksha again apologised and promised to prepare a fresh batch the following day.
It is also important to note that we had been requesting Rajma for three consecutive days. On the first occasion, we were informed that the request had been forgotten and that it would be prepared the following day. When we returned the next day, we were again told that it had not been prepared because Rajma requires pre-soaking in advance. While we fully understand this preparation requirement, our concern was that despite repeatedly requesting the dish over a period of three days, the request was not properly attended to. This reflected a lack of attention to guest preferences and poor service coordination.
6. Miscommunication Regarding High Tea and Poolside Service
A significant issue arose regarding our pending High Tea benefit.
Before proceeding to the poolside, we specifically discussed the matter with Ms. Diana. We initially requested whether our pending High Tea could be arranged at Aqua. Ms. Diana informed us that Aqua was occupied due to another event and would not be available. She therefore asked us to choose an alternative location.
We suggested the poolside area, and Ms. Diana expressly agreed to this arrangement. Based on her approval, we proceeded to the poolside believing that our pending High Tea benefit would be accommodated there.
We also informed our butler, Mr. Hamza, about our plans.
Upon reaching the poolside, Chef Akanksha informed us that food from another restaurant could not be served there and instead provided the poolside menu. At no point were we informed that ordering from this menu would incur additional charges.
After we had already placed our food and beverage orders, Ms. Diana and Mr. Divya Jyoti approached us and informed us that the poolside menu was chargeable. They initially acknowledged that the misunderstanding was due to staff communication failures and assured us that the items already consumed would be accommodated.
However, these assurances were later withdrawn.
7. Serious Dietary Error
Despite our family being strictly vegetarian, prawns were served alongside our food.
This is a serious lapse in hospitality and food service standards and falls far below the expectations associated with The St. Regis Goa Resort. We immediately stopped eating, left the food and beverages unfinished, and exited the area.
8. Harassment and Misconduct During Checkout
At checkout, we were presented with charges for the poolside food and beverages.
When we explained that these items had been approved and confirmed by staff as part of our pending High Tea benefit, several staff members, including Mr. Umanand, Ms. Diana, Mr. Suraj, and Mr. Divya Jyoti, contradicted their earlier statements.
Ms. Diana initially admitted multiple times that she had approved the arrangement but later changed her position.
Mr. Divya Jyoti behaved in a particularly rude and aggressive manner and made statements to the effect that we could post reviews wherever we wanted and that the hotel would handle them. Such remarks were disrespectful and completely inappropriate.
We felt cornered and pressured into paying charges that arose solely because of the hotel’s failure to communicate accurately.
We were effectively told that we would not be allowed to leave without settling the disputed amount and were offered only a 50% discount. To avoid further confrontation and harassment, we paid the amount and checked out.
9. Impact on Our Family
The entire experience at The St. Regis Goa Resort was extremely upsetting. Our children were shocked by the behaviour displayed by several staff members. Even my 14-year-old son attempted to explain the situation calmly to the staff, but his concerns were ignored.
As paying guests, we expected professionalism, transparency, and respect. Instead, we encountered repeated misinformation, poor service recovery, broken commitments, and rude behaviour.
Staff Members Involved
The following staff members were directly involved in the incidents described above:
* Mr. Umanand
* Mr. Divya Jyoti
* Ms. Diana
* Chef Akanksha
* Mr. Hamza
* Mr. Suraj
* Ms. Saheli
Requested Resolution
I respectfully request the following:
1. A thorough investigation into the conduct of the staff members named above.
2. Appropriate disciplinary action wherever misconduct is established.
3. A formal explanation regarding why repeated requests for a meeting with General Manager Mr. Arun Vishnoi of The St. Regis Goa Resort were ignored.
4. A review of the disputed poolside charges and appropriate compensation.
5. A written apology from the management of The St. Regis Goa Resort for the distress caused to my family.
6. A callback from General Manager Mr. Arun Vishnoi so that I may personally explain the issues we experienced.
I trust that The St. Regis Goa Resort management will take this complaint seriously and uphold the standards expected from a premium luxury hospitality brand.
Sincerely,
Mr. Sagar Luthra
Contact: +91 9910822922
Guest Name: Mr. Sagar Luthra
Contact Number: +91 9910822922
Travel Date -: 18-20 Aug 2026
To: The Management
The St. Regis Goa Resort
Subject: Formal Complaint Against Staff of The St. Regis Goa Resort for Misconduct, Poor Service, Misrepresentation, and Failure of Guest Relations
Dear Management,
I am writing to formally register a complaint regarding the extremely disappointing and distressing experience my family and I faced during our recent stay at The St. Regis Goa Resort. Despite paying approximately ₹ 44,000 per night and extending our stay due to our initial positive impression of the upgraded room, we were subjected to repeated instances of misinformation,hotel side unprofessional behaviour, poor service, and disrespect by several members of your staff.
Upon arrival at The St. Regis Goa Resort, we discovered that the room allocated to us had only one washroom, whereas our family required a room with two washrooms. We politely explained that this may have been an oversight during booking and requested a room that would better suit our family’s needs.
Ms. Saheli attended to us and repeatedly refused our request, despite acknowledging that such rooms were available. We were informed that no change would be possible unless we paid extra charges. Even after requesting to speak with a senior staff member, we received the same response.
Later that evening, Managers Mr. Umanand and Mr. Suraj met with us and assured us that the room would be upgraded the following day. Based on this assurance, we adjusted for the night. The next day, the room was upgraded, and we were comfortable enough to extend our stay by two additional nights directly through The St. Regis Goa Resort.
2. Unprofessional Behaviour Regarding Complimentary Benefits
As part of the extended booking at The St. Regis Goa Resort, complimentary High Tea and other benefits were offered. We informed the staff that we had missed one lunch and one High Tea due to scheduling issues.
When we requested flexibility in the High Tea timing, Mr. Umanand behaved in an extremely rude and argumentative manner. Rather than listening to our concerns, he continuously lectured us about hotel rules and policies and refused to accommodate even a reasonable request.
Throughout our stay, Mr. Umanand repeatedly reminded us that the hotel had upgraded our room, despite the fact that we had also extended our stay by paying for two additional nights. His behaviour was dismissive, arrogant, and entirely inconsistent with the hospitality standards expected at The St. Regis Goa Resort.
3. False Information Regarding Suite Benefits
Our suite category clearly displayed benefits including minibar access and laundry services. When we contacted the staff regarding these benefits, we were told that no such inclusions existed and were asked to provide screenshots as proof.
Instead of assisting us, staff members repeatedly questioned and challenged us, creating unnecessary inconvenience.
In addition, several suite benefits that were expected as part of our booking were never properly provided. The welcome fruit basket was delivered only once and was never refreshed during our stay. It remained unchanged for several days despite us staying in a suite category that promised enhanced services and privileges. Overall, we did not receive multiple benefits associated with our suite category, resulting in a stay that did not match the experience we had paid for.
4. Repeated Refusal to Arrange a Meeting with the General Manager
For three consecutive days, we requested a meeting with the General Manager of The St. Regis Goa Resort, Mr. Arun Vishnoi. We made these requests through multiple staff members, including Mr. Umanand and our assigned butler, Mr. Hamza.
Despite numerous assurances, no meeting was arranged.
Later, Ms. Savitri and Ms. Prerna met us and assured us that a meeting with the General Manager had been scheduled between 11:15 AM and 11:30 AM. We waited during the agreed time slot, but no one arrived and no explanation was provided.
This was highly disappointing and demonstrated a complete lack of respect for guests.
Subsequently, Ms. Diana personally visited our room and introduced herself as someone involved in overseeing hotel operations and management. She requested that we share our complete experience and any concerns we had encountered during our stay.
We explained all the issues we had faced, including the room allocation problem, service failures, communication gaps, and staff behaviour. After hearing our concerns, Ms. Diana repeatedly acknowledged that what had happened was unfair and stated on multiple occasions that, “This should not have happened to you” and “What happened with your family was wrong.” She assured us that she would look into the matter and attempt to improve our remaining experience at the resort.
5. Poor Food Quality and Mishandling by Chef Akanksha
During our stay, Rajma was served in an undercooked condition. Upon raising the issue, Chef Akanksha apologised and requested additional time to rectify it.
We waited approximately 45 minutes. When the dish was finally returned, the Rajma had simply been crushed rather than properly prepared. This did not resolve the issue.
Chef Akanksha again apologised and promised to prepare a fresh batch the following day.
It is also important to note that we had been requesting Rajma for three consecutive days. On the first occasion, we were informed that the request had been forgotten and that it would be prepared the following day. When we returned the next day, we were again told that it had not been prepared because Rajma requires pre-soaking in advance. While we fully understand this preparation requirement, our concern was that despite repeatedly requesting the dish over a period of three days, the request was not properly attended to. This reflected a lack of attention to guest preferences and poor service coordination.
6. Miscommunication Regarding High Tea and Poolside Service
A significant issue arose regarding our pending High Tea benefit.
Before proceeding to the poolside, we specifically discussed the matter with Ms. Diana. We initially requested whether our pending High Tea could be arranged at Aqua. Ms. Diana informed us that Aqua was occupied due to another event and would not be available. She therefore asked us to choose an alternative location.
We suggested the poolside area, and Ms. Diana expressly agreed to this arrangement. Based on her approval, we proceeded to the poolside believing that our pending High Tea benefit would be accommodated there.
We also informed our butler, Mr. Hamza, about our plans.
Upon reaching the poolside, Chef Akanksha informed us that food from another restaurant could not be served there and instead provided the poolside menu. At no point were we informed that ordering from this menu would incur additional charges.
After we had already placed our food and beverage orders, Ms. Diana and Mr. Divya Jyoti approached us and informed us that the poolside menu was chargeable. They initially acknowledged that the misunderstanding was due to staff communication failures and assured us that the items already consumed would be accommodated.
However, these assurances were later withdrawn.
7. Serious Dietary Error
Despite our family being strictly vegetarian, prawns were served alongside our food.
This is a serious lapse in hospitality and food service standards and falls far below the expectations associated with The St. Regis Goa Resort. We immediately stopped eating, left the food and beverages unfinished, and exited the area.
8. Harassment and Misconduct During Checkout
At checkout, we were presented with charges for the poolside food and beverages.
When we explained that these items had been approved and confirmed by staff as part of our pending High Tea benefit, several staff members, including Mr. Umanand, Ms. Diana, Mr. Suraj, and Mr. Divya Jyoti, contradicted their earlier statements.
Ms. Diana initially admitted multiple times that she had approved the arrangement but later changed her position.
Mr. Divya Jyoti behaved in a particularly rude and aggressive manner and made statements to the effect that we could post reviews wherever we wanted and that the hotel would handle them. Such remarks were disrespectful and completely inappropriate.
We felt cornered and pressured into paying charges that arose solely because of the hotel’s failure to communicate accurately.
We were effectively told that we would not be allowed to leave without settling the disputed amount and were offered only a 50% discount. To avoid further confrontation and harassment, we paid the amount and checked out.
9. Impact on Our Family
The entire experience at The St. Regis Goa Resort was extremely upsetting. Our children were shocked by the behaviour displayed by several staff members. Even my 14-year-old son attempted to explain the situation calmly to the staff, but his concerns were ignored.
As paying guests, we expected professionalism, transparency, and respect. Instead, we encountered repeated misinformation, poor service recovery, broken commitments, and rude behaviour.
Staff Members Involved
The following staff members were directly involved in the incidents described above:
* Mr. Umanand
* Mr. Divya Jyoti
* Ms. Diana
* Chef Akanksha
* Mr. Hamza
* Mr. Suraj
* Ms. Saheli
Requested Resolution
I respectfully request the following:
1. A thorough investigation into the conduct of the staff members named above.
2. Appropriate disciplinary action wherever misconduct is established.
3. A formal explanation regarding why repeated requests for a meeting with General Manager Mr. Arun Vishnoi of The St. Regis Goa Resort were ignored.
4. A review of the disputed poolside charges and appropriate compensation.
5. A written apology from the management of The St. Regis Goa Resort for the distress caused to my family.
6. A callback from General Manager Mr. Arun Vishnoi so that I may personally explain the issues we experienced.
I trust that The St. Regis Goa Resort management will take this complaint seriously and uphold the standards expected from a premium luxury hospitality brand.
Sincerely,
Mr. Sagar Luthra
Contact: +91 9910822922
Respuesta del hotel
Comentario: 5 sep. 2026
Dear Guest,
At the St Regis Goa Resort, we take pride in taking genuine care of guests.
The senior leadership team of hotel was in constant touch with you, did address and accommodate your all comments and special requests within reason.
We do not appreciate the baseless allegations you have made on our team and the misrepresented facts you have written in the review. We will not succumb to such actions and offer any compensation.
I am happy to speak to you at your convenience should you need any more clarity on the hotel's position in this matter.
Warm Regards,
Arun Vishnu
General Manager
At the St Regis Goa Resort, we take pride in taking genuine care of guests.
The senior leadership team of hotel was in constant touch with you, did address and accommodate your all comments and special requests within reason.
We do not appreciate the baseless allegations you have made on our team and the misrepresented facts you have written in the review. We will not succumb to such actions and offer any compensation.
I am happy to speak to you at your convenience should you need any more clarity on the hotel's position in this matter.
Warm Regards,
Arun Vishnu
General Manager
Familia viajera
Comentario: 31 ago. 2026
Fecha de estadía: ago. 2026
The staff could not keep their word
The rooms are good, the stay is fine. The service was not upto the mark. It was my wife’s birthday and they provided a small pastry on requesting because we wanted to cut a cake. They said its on the house, and then when we checked out, they charged for the pastry. I wish they could have kept their word. When you stay here next, make sure you check this as they don’t keep their word.
Respuesta del hotel
Comentario: 4 sep. 2026
Dear Guest,
Thank you for bringing your feedback to our attention and we regret to note that your recent experience with us did not meet your expectations.
We strive to maintain high standards for all our guests, and we take reviews of our services very seriously. Your feedback has been logged and forwarded to my team for internal review and corrective action.
We appreciate you taking the time to share your perspective, and hope to have the opportunity to welcome you back in the future to provide you with a much-improved experience.
Yours sincerely,
Arun Vishnu
General Manager
Thank you for bringing your feedback to our attention and we regret to note that your recent experience with us did not meet your expectations.
We strive to maintain high standards for all our guests, and we take reviews of our services very seriously. Your feedback has been logged and forwarded to my team for internal review and corrective action.
We appreciate you taking the time to share your perspective, and hope to have the opportunity to welcome you back in the future to provide you with a much-improved experience.
Yours sincerely,
Arun Vishnu
General Manager
Pareja
Comentario: 28 ago. 2026
Fecha de estadía: ago. 2026
5 star experience at St. Regis 5 star resort in South Goa
Best resort / hotel in Goa; have had the pleasure of enjoying this property several times over the past few years, and it has always been exceptional. Been visiting this property since it was the Leela, but it has become our favourite resort in Goa since it was taken over by St. Regis; even more than Goa, this is one of our favourite places, anywhere in the world. Have seen the transformation of this beautiful property from the beginning, and it is always exciting to see continued improvements from the Lobby area to the restaurant, pool etc. over the past 3 years or so. Stayed for 3 days over the Independence Day weekend this August, and this was the best stay yet. From the warm welcome at check-in to the luxurious comfort of the suite to the great food and service at restaurants to walking and biking around the perfectly groomed property; it was a joy to be here as always (we generally stay at least twice a year here, whenever we are in Goa.) 3 people deserve a special mention: Dianne and Kanika from the Front office; they truly make us feel like family, and went above and beyond to ensure an exceptional experience. We’ve know Dianne for a few years from the Westin in Anjuna, and it was a pleasure to see her at SR; she has always provided superb service, and this time was no exception; we’re sure she’ll be an asset to this property, as she was the the Westin. It was also great to see Kanika back at SR; we first met her 2-3 years ago since we first started coming to SR, and even when she was not working at the property, she always responded to our queries, and connected us with the right staff to take care of all our needs. Rithik Negi from the Butler service provided excellent service, and was always available to answer questions, and take care of all our needs. We look forward to visiting again later in the year, or early next year. Keep improving; no reason why this should not be the best Hotel-resort in all of Goa, but also one of the best in India, and in South Asia.
Excelente ubicación
Mobor, Cavelossim, Goa, 403731, India|A 32,6 km del centro de la ciudad
Check-in y check-out
Check-in desde:
15:00
Check-out antes de:
12:00
Información útil
No se permiten mascotas
Comunicate con el hotel para obtener más información sobre cómo agregar camas supletorias.
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