Mercure Budapest Castle Hill
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Datos rápidos
Check-in desde: | 15:00 |
|---|---|
Check-out antes de: | 12:00 |
Mascotas | Se permiten mascotas con un cargo adicional |
Más información sobre Mercure Budapest Castle Hill
Mercure Budapest Castle Hill
The Mercure Budapest Castle Hill is located next to the Deli southern railway and subway station, 4 subway stops from the centre. All rooms are air-conditioned and feature a satellite TV.
Reseñas de 
Pareja
UK
Comentario: 12 jul. 2026
Good location and nice view
We had a room on floor 5 so had a lovely view up the hill and could see the spire of Church Tower. The hotel’s location was good - close to the Metro 2 line and a steep walk up the hill to see the Fisherman’s Bastion. Great views of the sunset from the top of the stairs.
The room was clean and had everything we needed - kettle, minibar. Bathroom was tiny but shower was powerful. Not aware of any noise outside of the room. Staff were friendly and helpful. Breakfast is in a cafeteria style restaurant which didn’t fit with the luxury feel of the rest of the hotel. The range of foods available at breakfast was good but more fruit please. We were leaving early on our last morning but were able to order breakfast bags to take with us. I would return to this hotel again.
The room was clean and had everything we needed - kettle, minibar. Bathroom was tiny but shower was powerful. Not aware of any noise outside of the room. Staff were friendly and helpful. Breakfast is in a cafeteria style restaurant which didn’t fit with the luxury feel of the rest of the hotel. The range of foods available at breakfast was good but more fruit please. We were leaving early on our last morning but were able to order breakfast bags to take with us. I would return to this hotel again.
Respuesta del hotel
Comentario: 13 jul. 2026
Dear Joanne M,
Thank you for sharing your feedback regarding your recent stay at Mercure Budapest Castle Hill. We are delighted to hear that you enjoyed the beautiful views from your room and the hotel's convenient location. It is wonderful to know that you found your room clean and well-equipped, and that our staff provided friendly and helpful service.
We appreciate your comments regarding the breakfast experience. While our cafeteria-style restaurant aims to provide a casual dining atmosphere, we understand that it may not align with the luxury feel of the hotel. Your suggestion for more fruit at breakfast has been noted and will be taken into consideration for future improvements.
We are pleased that our breakfast bags were a suitable option for your early departure. Thank you once again for your kind words, and we look forward to welcoming you back in the future.
Henriette Viglasi-Vincze
Deputy General Manager
Thank you for sharing your feedback regarding your recent stay at Mercure Budapest Castle Hill. We are delighted to hear that you enjoyed the beautiful views from your room and the hotel's convenient location. It is wonderful to know that you found your room clean and well-equipped, and that our staff provided friendly and helpful service.
We appreciate your comments regarding the breakfast experience. While our cafeteria-style restaurant aims to provide a casual dining atmosphere, we understand that it may not align with the luxury feel of the hotel. Your suggestion for more fruit at breakfast has been noted and will be taken into consideration for future improvements.
We are pleased that our breakfast bags were a suitable option for your early departure. Thank you once again for your kind words, and we look forward to welcoming you back in the future.
Henriette Viglasi-Vincze
Deputy General Manager
Viajero de negocios
Comentario: 14 abr. 2026
Fecha de estadía: abr. 2026
Mercure Budapest Castle Hill
I had the opportunity to stay at this hotel recently with a group of 20 people and overall the experience was very pleasant.
One of its biggest pluses is the location. It is located in the Buda area, very close to iconic places such as the Fisherman's Bastion and the Church of Matthias, making it ideal for those who want to explore the city on foot. It also has excellent public transport connection, facilitating access to other areas of Budapest.
As for the hotel, the facilities are modern, beautiful and comfortable, which is especially appreciated when traveling in a group.
One small detail to keep in mind is that, during the change of season from winter to spring, the rooms can feel quite warm. However, the reception staff are very attentive and, when consulting, offer solutions such as allowing windows to be opened to better vent the space.
The service at reception was remarkable: always friendly, professional and willing to help at all times.
Finally, the breakfast of the restaurant was very good, with variety and quality, something important when traveling with groups.
In short, it is a hotel I would recommend for both group and individual trips, for its location, comfort and customer service.
One of its biggest pluses is the location. It is located in the Buda area, very close to iconic places such as the Fisherman's Bastion and the Church of Matthias, making it ideal for those who want to explore the city on foot. It also has excellent public transport connection, facilitating access to other areas of Budapest.
As for the hotel, the facilities are modern, beautiful and comfortable, which is especially appreciated when traveling in a group.
One small detail to keep in mind is that, during the change of season from winter to spring, the rooms can feel quite warm. However, the reception staff are very attentive and, when consulting, offer solutions such as allowing windows to be opened to better vent the space.
The service at reception was remarkable: always friendly, professional and willing to help at all times.
Finally, the breakfast of the restaurant was very good, with variety and quality, something important when traveling with groups.
In short, it is a hotel I would recommend for both group and individual trips, for its location, comfort and customer service.
Respuesta del hotel
Comentario: 15 abr. 2026
Estimada Kelly P,
Agradecemos sinceramente su valioso comentario sobre su reciente estancia en el Mercure Budapest Castle Hill. Nos complace saber que disfrutó de nuestra ubicación estratégica, la cual facilita el acceso a los principales atractivos de la ciudad, así como de nuestras modernas instalaciones y la calidad del desayuno ofrecido.
Es grato escuchar que nuestro equipo de recepción contribuyó positivamente a su experiencia, brindando un servicio amable y profesional. Tomamos nota de su observación respecto a la temperatura en las habitaciones durante el cambio de temporada. Aunque esta es una situación común en esta época del año, es nuestra prioridad asegurar que nuestros huéspedes se sientan cómodos. Apreciamos su comprensión y su sugerencia respecto a la ventilación.
Gracias por recomendar nuestro hotel. Esperamos tener el placer de recibirle nuevamente en el futuro.
Atentamente,
Henriette Viglasi-Vincze
Subgerente General
Agradecemos sinceramente su valioso comentario sobre su reciente estancia en el Mercure Budapest Castle Hill. Nos complace saber que disfrutó de nuestra ubicación estratégica, la cual facilita el acceso a los principales atractivos de la ciudad, así como de nuestras modernas instalaciones y la calidad del desayuno ofrecido.
Es grato escuchar que nuestro equipo de recepción contribuyó positivamente a su experiencia, brindando un servicio amable y profesional. Tomamos nota de su observación respecto a la temperatura en las habitaciones durante el cambio de temporada. Aunque esta es una situación común en esta época del año, es nuestra prioridad asegurar que nuestros huéspedes se sientan cómodos. Apreciamos su comprensión y su sugerencia respecto a la ventilación.
Gracias por recomendar nuestro hotel. Esperamos tener el placer de recibirle nuevamente en el futuro.
Atentamente,
Henriette Viglasi-Vincze
Subgerente General
Familia viajera
Comentario: 5 ene. 2026
Fecha de estadía: ene. 2026
My visit was not pleasant I will never use the hotel chain of his team again the bathroom was never cleaned.
Hotel that is not for nothing a 4 star nor clean the room , they never made the bed to my son, the 4 stars change towels to me only once in context and a 3 star but not in 4 noisy elevators is smelly, my room always stank.
Respuesta del hotel
Comentario: 7 ene. 2026
Gentile arkimiki76,
La ringraziamo per aver condiviso la sua esperienza. Ci dispiace apprendere che la pulizia del bagno e la gestione della stanza non abbiano soddisfatto le sue aspettative. La nostra struttura si impegna a mantenere standard elevati e ci scusiamo sinceramente se non siamo riusciti a raggiungerli durante il suo soggiorno. Riguardo agli asciugamani e alla pulizia, il nostro protocollo prevede il cambio regolare, e ci dispiace sapere che non è stato rispettato. Per quanto concerne il rumore degli ascensori, stiamo lavorando per migliorare il comfort dei nostri ospiti. La sua opinione è preziosa e ci aiuterà a migliorare.
Cordiali saluti,
Henriette Viglasi-Vincze
Deputy General Manager
La ringraziamo per aver condiviso la sua esperienza. Ci dispiace apprendere che la pulizia del bagno e la gestione della stanza non abbiano soddisfatto le sue aspettative. La nostra struttura si impegna a mantenere standard elevati e ci scusiamo sinceramente se non siamo riusciti a raggiungerli durante il suo soggiorno. Riguardo agli asciugamani e alla pulizia, il nostro protocollo prevede il cambio regolare, e ci dispiace sapere che non è stato rispettato. Per quanto concerne il rumore degli ascensori, stiamo lavorando per migliorare il comfort dei nostri ospiti. La sua opinione è preziosa e ci aiuterà a migliorare.
Cordiali saluti,
Henriette Viglasi-Vincze
Deputy General Manager
Familia viajera
Comentario: 7 jul. 2026
Fecha de estadía: jul. 2026
Dirty and staff who help themselves at the breakfast buffet
This hotel is located in a convenient location in Budapest and has good access to public transport and most sights of the city. However, this hotel is dirty. Our bathroom was dirty when we arrived. The floor was not clean, we were missing tissue paper and we found an old pair of socks in the room. Worse of all the breakfast buffet. Lots of staff members walking around but none of them is paying attention to the cleanliness of the buffet. Food on the floor, the cold meat at the buffet seemed old and dry. Vegetables and fruit seemed old and dry. Coffee machine produces watery coffee. And staff come into the breakfast room helping themselves to food and drinks whilst hotel guests are having their breakfast. I saw the cleaning staff using the breakfast room and helping themselves to food and drinks. After they have just cleaned rooms and toilets! Disgusting! I should not be seeing this as a hotel guest. Hotel manager or breakfast manager should be ashamed of themselves .
Respuesta del hotel
Comentario: 8 jul. 2026
Dear Sandra R,
Thank you for taking the time to share your feedback regarding your recent stay at Mercure Budapest Castle Hill. I sincerely apologize for the inconveniences you experienced during your visit. It is concerning to hear about the cleanliness issues in your room as well as in the breakfast area. We strive to maintain high standards of cleanliness, and your comments have been noted for review with our housekeeping team.
Regarding the breakfast buffet, I appreciate your observation about the staff's conduct and the quality of the food. We take pride in providing a pleasant dining experience, and it is important that our guests feel comfortable and well-served. Your feedback will be communicated to the appropriate departments to ensure that our service standards are upheld.
We value your insights as they help us improve our services. Thank you once again for your comments, and I hope you consider giving us another opportunity in the future.
Sincerely,
Henriette Viglasi-Vincze
Deputy General Manager
Thank you for taking the time to share your feedback regarding your recent stay at Mercure Budapest Castle Hill. I sincerely apologize for the inconveniences you experienced during your visit. It is concerning to hear about the cleanliness issues in your room as well as in the breakfast area. We strive to maintain high standards of cleanliness, and your comments have been noted for review with our housekeeping team.
Regarding the breakfast buffet, I appreciate your observation about the staff's conduct and the quality of the food. We take pride in providing a pleasant dining experience, and it is important that our guests feel comfortable and well-served. Your feedback will be communicated to the appropriate departments to ensure that our service standards are upheld.
We value your insights as they help us improve our services. Thank you once again for your comments, and I hope you consider giving us another opportunity in the future.
Sincerely,
Henriette Viglasi-Vincze
Deputy General Manager
Familia viajera
Comentario: 28 jun. 2026
Fecha de estadía: jun. 2026
Dissapointed by the service
The receptionist (the boy with the long hair) was so rude and ironic towards us. 3 times we needed his assistance he had the same bad attitude.
It is so sad to experience such behaviour in a hotel like mercure.
It is so sad to experience such behaviour in a hotel like mercure.
Respuesta del hotel
Comentario: 29 jun. 2026
Dear Μαριαννα Π,
Thank you for your feedback regarding your experience with our staff. We take matters of service quality seriously and appreciate your input. Your concerns will be addressed to ensure a more positive atmosphere for our guests in the future.
Henriette Viglasi-Vincze
Deputy General Manager
Thank you for your feedback regarding your experience with our staff. We take matters of service quality seriously and appreciate your input. Your concerns will be addressed to ensure a more positive atmosphere for our guests in the future.
Henriette Viglasi-Vincze
Deputy General Manager
Muy buena ubicación
Ntak:Sz19000364, Budapest, Krisztina krt. 41-43, Krisztinaváros, Budapest, 1013, Hungría|A 1,03 km del centro de la ciudad
Check-in y check-out
Check-in desde:
15:00
Check-out antes de:
12:00
Información útil
Se permiten mascotas con un cargo adicional
Comunicate con el hotel para obtener más información sobre cómo agregar camas supletorias.
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