Mercure Budapest Castle Hill
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Datos rápidos
Check-in desde: | 15:00 |
|---|---|
Check-out antes de: | 12:00 |
Desayuno | Desayuno disponible |
Mascotas | Se permiten mascotas con un cargo adicional |
Niños | Los niños son bienvenidos en este hotel |
Más información sobre Mercure Budapest Castle Hill
Mercure Budapest Castle Hill
The Mercure Budapest Castle Hill is located next to the Deli southern railway and subway station, 4 subway stops from the centre. All rooms are air-conditioned and feature a satellite TV.
Reseñas de 
Viajero en grupo
Comentario: 17 jun. 2026
Fecha de estadía: jun. 2026
I expected more than one Mercure,
Comfortable room but with lack of space for luggage. The bathroom is tight. We came in a tourist group and it was they who marked the hotel, so I don't know if the cost/quality is appropriate. The breakfast is complete only that there are always many items missing because it takes a long time to replenish the products, for example in two days I could never eat fruit. One thing that was new to me was having an IBIS, with a MERCURE, in the same building, sharing the same common facilities such as the restaurant and breakfast. There was a gentleman at the bar who played a pretty nice string instrument at night. The buffet dinner most of the meals did not coincide with the descriptive, always making the meal a surprise. There is almost nothing (restaurants, bars) near the hotel. You must always use a taxi or Uber to get anywhere. Hotel with many environmental and sustainable concerns.
Respuesta del hotel
Comentario: 18 jun. 2026
Prezado(a) purplevoyager,
Agradecemos sinceramente pelo seu feedback sobre a sua estadia no Mercure Budapest Castle Hill. É gratificante saber que você encontrou o quarto confortável e apreciou a música ao vivo no bar. No entanto, lamentamos que alguns aspectos da sua experiência não tenham atendido às suas expectativas.
Referente ao espaço no quarto e na casa de banho, compreendemos que isso possa ser desconfortável. Embora o layout dos quartos seja determinado por padrões de design, sempre buscamos proporcionar uma estadia agradável. Em relação ao pequeno-almoço, estamos cientes da importância da reposição eficiente dos itens e tomaremos suas observações em consideração para aprimorar esse serviço. Quanto ao buffet, lamentamos que a variedade não tenha correspondido às descrições, e faremos o possível para garantir que haja uma melhor correspondência entre os pratos oferecidos e suas descrições.
Agradecemos por destacar nossas iniciativas sustentáveis e esperamos que, apesar das dificuldades, você tenha desfrutado de sua visita a Budapeste.
Atenciosamente,
Henriette Viglasi-Vincze
Gerente Geral Adjunto
Agradecemos sinceramente pelo seu feedback sobre a sua estadia no Mercure Budapest Castle Hill. É gratificante saber que você encontrou o quarto confortável e apreciou a música ao vivo no bar. No entanto, lamentamos que alguns aspectos da sua experiência não tenham atendido às suas expectativas.
Referente ao espaço no quarto e na casa de banho, compreendemos que isso possa ser desconfortável. Embora o layout dos quartos seja determinado por padrões de design, sempre buscamos proporcionar uma estadia agradável. Em relação ao pequeno-almoço, estamos cientes da importância da reposição eficiente dos itens e tomaremos suas observações em consideração para aprimorar esse serviço. Quanto ao buffet, lamentamos que a variedade não tenha correspondido às descrições, e faremos o possível para garantir que haja uma melhor correspondência entre os pratos oferecidos e suas descrições.
Agradecemos por destacar nossas iniciativas sustentáveis e esperamos que, apesar das dificuldades, você tenha desfrutado de sua visita a Budapeste.
Atenciosamente,
Henriette Viglasi-Vincze
Gerente Geral Adjunto
Viajero de negocios
Comentario: 23 jun. 2026
Fecha de estadía: abr. 2026
Nice hotel location, but a below average experience
I was in this hotel as a part of a business trip. Long story short, the organization that booked this hotel managed to get some discounts for people that were attending a conference and it just seemed like a nice place to host it and stay there.
While the discounts were fine, we had to manually write an email to the hotel staff to confirm everything on our behalf and get the rooms booked. This was a tedious process as we were given the links at first which didn't work and prices which weren't discounted, hence we had to email the staff and sort everything out. This process took almost a month to finish, first the links that weren't working properly and then shuffling emails between two of the managers that were very hard to reach and then on occasion have made mistakes themselves in helping us book the rooms. I must say that this was very unprofessional of hotel managers.
A thing that stood out the most, was the location of the hotel which was 2-3 minutes of walk to the nearest metro station, which really eased the exploration of the city.
The rooms were fine and cleanliness was on a very good level. Though there were two things I must mention about the rooms that I disliked. First, it was very hot in the rooms. I tried turning the AC on and had no luck with it, as it seemed as it was turned on, on some preset that just couldn't be changed. So, I always had to sleep with my window open. Second thing is noise level. The door of the room seemed as it was completely hollow. You could audibly hear everything coming from the hall as somebody is talking right next to you.
The restaurant was super good, especially for dinner. By the looks of the dishes server, I'd definitely put it as better than your regular average restaurant and the food was very tasty. Breakfast was also very nice with the variety of dishes to chose from.
In the end there was one more thing that I thoroughly disliked and it was connected to hotel staff once again. On the day I was supposed to leave, a hotel maid knocked on my door at very early hours essentially waking me up before I normally would. Mind you, I basically didn't have the chance to react, and when I woke up, she was inside the room. She then understood that she woke me up, and just excused herself and left the room. Later on, that same day, about an hour before it was time to check-out from the hotel, the same thing happened. She knocked, and almost immediately unlocked the room with her master key and entered, while not leaving a second or two for me to say that I'm still inside. Upon seeing me, she again excused herself and left in a hurry. I consider this extremely rude and unprofessional. First, she probably wasn't told that I was still in the room by hotel staff/managers, so I assume there was a miscommunication between them and second her entering the room without waiting for anyone inside to say anything or react is just extremely rude. On both occasion when she entered my room, the situation was "fine" in a sense that nothing happened. But imagine a situation where she entered when I was on my way to take a shower and saw me naked in the room. I considered this an extreme invasion of privacy.
Bearing in mind everything I had to deal with, with hotel staff and managers, this was a very bad experience.
Everything else was ok, but considering how hotel staff was acting in previously described situations, I'm hesitant to recommend this hotel.
While the discounts were fine, we had to manually write an email to the hotel staff to confirm everything on our behalf and get the rooms booked. This was a tedious process as we were given the links at first which didn't work and prices which weren't discounted, hence we had to email the staff and sort everything out. This process took almost a month to finish, first the links that weren't working properly and then shuffling emails between two of the managers that were very hard to reach and then on occasion have made mistakes themselves in helping us book the rooms. I must say that this was very unprofessional of hotel managers.
A thing that stood out the most, was the location of the hotel which was 2-3 minutes of walk to the nearest metro station, which really eased the exploration of the city.
The rooms were fine and cleanliness was on a very good level. Though there were two things I must mention about the rooms that I disliked. First, it was very hot in the rooms. I tried turning the AC on and had no luck with it, as it seemed as it was turned on, on some preset that just couldn't be changed. So, I always had to sleep with my window open. Second thing is noise level. The door of the room seemed as it was completely hollow. You could audibly hear everything coming from the hall as somebody is talking right next to you.
The restaurant was super good, especially for dinner. By the looks of the dishes server, I'd definitely put it as better than your regular average restaurant and the food was very tasty. Breakfast was also very nice with the variety of dishes to chose from.
In the end there was one more thing that I thoroughly disliked and it was connected to hotel staff once again. On the day I was supposed to leave, a hotel maid knocked on my door at very early hours essentially waking me up before I normally would. Mind you, I basically didn't have the chance to react, and when I woke up, she was inside the room. She then understood that she woke me up, and just excused herself and left the room. Later on, that same day, about an hour before it was time to check-out from the hotel, the same thing happened. She knocked, and almost immediately unlocked the room with her master key and entered, while not leaving a second or two for me to say that I'm still inside. Upon seeing me, she again excused herself and left in a hurry. I consider this extremely rude and unprofessional. First, she probably wasn't told that I was still in the room by hotel staff/managers, so I assume there was a miscommunication between them and second her entering the room without waiting for anyone inside to say anything or react is just extremely rude. On both occasion when she entered my room, the situation was "fine" in a sense that nothing happened. But imagine a situation where she entered when I was on my way to take a shower and saw me naked in the room. I considered this an extreme invasion of privacy.
Bearing in mind everything I had to deal with, with hotel staff and managers, this was a very bad experience.
Everything else was ok, but considering how hotel staff was acting in previously described situations, I'm hesitant to recommend this hotel.
Respuesta del hotel
Comentario: 29 jun. 2026
Dear Nikola R,
Thank you for taking the time to share your feedback regarding your recent stay with us. I appreciate your comments about our prime location and the quality of both our restaurant and breakfast offerings. It is gratifying to know that you enjoyed the culinary aspects of your visit.
I sincerely apologize for the inconveniences you encountered during your booking process. We strive to ensure that our communication is clear and effective, and I regret that this was not your experience. Additionally, I am sorry to hear about the discomfort with the room temperature and the noise levels you experienced. Your feedback regarding the air conditioning and room soundproofing will be taken into consideration as we continually work to enhance our guest experience.
Furthermore, I deeply regret the disturbances you faced from the housekeeping staff. Your privacy is of utmost importance to us, and I will address this issue with our team to ensure that proper procedures are followed in the future.
Thank you once again for your feedback, and I hope you will reconsider your hesitance to recommend us in the future.
Kind regards,
Henriette Viglasi-Vincze
Deputy General Manager
Thank you for taking the time to share your feedback regarding your recent stay with us. I appreciate your comments about our prime location and the quality of both our restaurant and breakfast offerings. It is gratifying to know that you enjoyed the culinary aspects of your visit.
I sincerely apologize for the inconveniences you encountered during your booking process. We strive to ensure that our communication is clear and effective, and I regret that this was not your experience. Additionally, I am sorry to hear about the discomfort with the room temperature and the noise levels you experienced. Your feedback regarding the air conditioning and room soundproofing will be taken into consideration as we continually work to enhance our guest experience.
Furthermore, I deeply regret the disturbances you faced from the housekeeping staff. Your privacy is of utmost importance to us, and I will address this issue with our team to ensure that proper procedures are followed in the future.
Thank you once again for your feedback, and I hope you will reconsider your hesitance to recommend us in the future.
Kind regards,
Henriette Viglasi-Vincze
Deputy General Manager
Familia viajera
Comentario: 15 ene. 2026
Fecha de estadía: ene. 2026
Good choice.
Hotel far from the center but well connected.
The fridge had to be unplugged because it was not working and made constant lights.
The room was to my taste small.
The view to the park was great.
Breakfast acceptable but without natural juices.
Nice reception staff.
The bathroom flooded down the plate.
The hotel is not a bad choice.
The fridge had to be unplugged because it was not working and made constant lights.
The room was to my taste small.
The view to the park was great.
Breakfast acceptable but without natural juices.
Nice reception staff.
The bathroom flooded down the plate.
The hotel is not a bad choice.
Respuesta del hotel
Comentario: 16 ene. 2026
Estimado Ariberna,
Agradecemos sus comentarios sobre su reciente estancia en el Mercure Budapest Castle Hill. Lamentamos que la habitación no haya cumplido con sus expectativas y que haya tenido inconvenientes con la nevera y el baño. Tomamos en cuenta sus observaciones sobre el desayuno y las instalaciones, ya que buscamos siempre mejorar la experiencia de nuestros huéspedes. Nos alegra saber que disfrutó de la vista y del servicio de nuestro personal.
Atentamente,
Henriette Viglasi-Vincze
Subgerente General
Agradecemos sus comentarios sobre su reciente estancia en el Mercure Budapest Castle Hill. Lamentamos que la habitación no haya cumplido con sus expectativas y que haya tenido inconvenientes con la nevera y el baño. Tomamos en cuenta sus observaciones sobre el desayuno y las instalaciones, ya que buscamos siempre mejorar la experiencia de nuestros huéspedes. Nos alegra saber que disfrutó de la vista y del servicio de nuestro personal.
Atentamente,
Henriette Viglasi-Vincze
Subgerente General
Familia viajera
Comentario: 7 jul. 2026
Fecha de estadía: jul. 2026
Dirty and staff who help themselves at the breakfast buffet
This hotel is located in a convenient location in Budapest and has good access to public transport and most sights of the city. However, this hotel is dirty. Our bathroom was dirty when we arrived. The floor was not clean, we were missing tissue paper and we found an old pair of socks in the room. Worse of all the breakfast buffet. Lots of staff members walking around but none of them is paying attention to the cleanliness of the buffet. Food on the floor, the cold meat at the buffet seemed old and dry. Vegetables and fruit seemed old and dry. Coffee machine produces watery coffee. And staff come into the breakfast room helping themselves to food and drinks whilst hotel guests are having their breakfast. I saw the cleaning staff using the breakfast room and helping themselves to food and drinks. After they have just cleaned rooms and toilets! Disgusting! I should not be seeing this as a hotel guest. Hotel manager or breakfast manager should be ashamed of themselves .
Respuesta del hotel
Comentario: 8 jul. 2026
Dear Sandra R,
Thank you for taking the time to share your feedback regarding your recent stay at Mercure Budapest Castle Hill. I sincerely apologize for the inconveniences you experienced during your visit. It is concerning to hear about the cleanliness issues in your room as well as in the breakfast area. We strive to maintain high standards of cleanliness, and your comments have been noted for review with our housekeeping team.
Regarding the breakfast buffet, I appreciate your observation about the staff's conduct and the quality of the food. We take pride in providing a pleasant dining experience, and it is important that our guests feel comfortable and well-served. Your feedback will be communicated to the appropriate departments to ensure that our service standards are upheld.
We value your insights as they help us improve our services. Thank you once again for your comments, and I hope you consider giving us another opportunity in the future.
Sincerely,
Henriette Viglasi-Vincze
Deputy General Manager
Thank you for taking the time to share your feedback regarding your recent stay at Mercure Budapest Castle Hill. I sincerely apologize for the inconveniences you experienced during your visit. It is concerning to hear about the cleanliness issues in your room as well as in the breakfast area. We strive to maintain high standards of cleanliness, and your comments have been noted for review with our housekeeping team.
Regarding the breakfast buffet, I appreciate your observation about the staff's conduct and the quality of the food. We take pride in providing a pleasant dining experience, and it is important that our guests feel comfortable and well-served. Your feedback will be communicated to the appropriate departments to ensure that our service standards are upheld.
We value your insights as they help us improve our services. Thank you once again for your comments, and I hope you consider giving us another opportunity in the future.
Sincerely,
Henriette Viglasi-Vincze
Deputy General Manager
Familia viajera
Comentario: 28 jun. 2026
Fecha de estadía: jun. 2026
Dissapointed by the service
The receptionist (the boy with the long hair) was so rude and ironic towards us. 3 times we needed his assistance he had the same bad attitude.
It is so sad to experience such behaviour in a hotel like mercure.
It is so sad to experience such behaviour in a hotel like mercure.
Respuesta del hotel
Comentario: 29 jun. 2026
Dear Μαριαννα Π,
Thank you for your feedback regarding your experience with our staff. We take matters of service quality seriously and appreciate your input. Your concerns will be addressed to ensure a more positive atmosphere for our guests in the future.
Henriette Viglasi-Vincze
Deputy General Manager
Thank you for your feedback regarding your experience with our staff. We take matters of service quality seriously and appreciate your input. Your concerns will be addressed to ensure a more positive atmosphere for our guests in the future.
Henriette Viglasi-Vincze
Deputy General Manager
Muy buena ubicación
Ntak:Sz19000364, Budapest, Krisztina krt. 41-43, Krisztinaváros, Budapest, 1013, Hungría|A 1,03 km del centro de la ciudad
Check-in y check-out
Check-in desde:
15:00
Check-out antes de:
12:00
Información útil
Los niños son bienvenidos en este hotel
Comunicate con el hotel para obtener más información sobre cómo agregar camas supletorias.
2 años o menos
Gratis
Se permiten mascotas con un cargo adicional
Desayuno disponible
Opciones de desayuno
Desayuno continental
Precio del desayuno
$ 34.076 (≈EUR 20)/persona
Horarios de desayuno
06:30 - 11:00 desde Sábado hasta Domingo, 06:30 - 10:00 desde Lunes hasta Viernes
Please provide all guest names at the time of booking. The name on the bank card used for the reservation should match that of the guest checking in.
Este hotel acepta los siguientes métodos de pago:
Cash
UnionPay QuickPass
Apple Pay
PayPal
Mercure Budapest Castle Hill: Preguntas frecuentes
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