Paris Marriott Opera Ambassador Hotel
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Datos rápidos
Check-in desde: | 16:00 |
|---|---|
Check-out antes de: | 12:00 |
Desayuno | Desayuno disponible |
Mascotas | Se permiten mascotas con un cargo adicional |
Niños | Los niños son bienvenidos en este hotel |
Servicios
Wi-Fi
Aire acondicionado
Gimnasio
Recepción las 24 horas
Restaurante
No fumadores
Más información sobre Paris Marriott Opera Ambassador Hotel
Paris Marriott Opera Ambassador Hotel
The Art Deco Paris Marriott Opera Ambassador Hotel, built in 1927, known as “Hotel Ambassador,” is located on Boulevard Haussmann, Paris’ vibrant cultural and shopping district, next to Opera Garnier, Place Vendôme, Moulin Roue, Louver Museum and...
Reseñas de 
Familia viajera
Comentario: 25 jul. 2026
Pleasant, Comfortable, Ideal Location
Our stay at Paris Marriott Opera Ambassador was pleasant - a perfect stage to enjoy Paris from. From the welcoming check-in with Ermo to our morning breakfast service with Rajeeb, we felt high degrees of professionalism and kindnesses. The hotel location is excellent, the rooms comfortable and quiet.
Familia viajera
Comentario: 25 jul. 2026
A Disappointing First Stay Despite High Expectations
I stayed at this hotel for six nights, from July 17 to July 23.
This was my first stay as a Marriott Bonvoy member, and it was also my first trip to Paris. I had very high expectations because Marriott is known as a world-class hotel brand.
Unfortunately, those expectations turned into disappointment from the very first night.
Due to my flight schedule, I arrived at the hotel around 8:00 p.m. and checked in without any issues.
However, I was assigned a room on the first floor with a poor view. While it was disappointing, I accepted that room assignments are sometimes unavoidable.
Once I was in my room, I looked for a hair dryer but could not find one. When I went to the front desk to ask for one, I was told, “Wasn’t it in the closet?” I checked again carefully, but there was no hair dryer. I was surprised that the staff did not even know what was or was not in the room.
Later, when I took a shower, I found that the conditioner bottle mounted on the wall was completely empty. It seemed that this had not been checked or refilled before my arrival.
The following day, I left the hotel in the morning and returned around 3:30 p.m. Although I had not displayed a “Do Not Disturb” sign, my room had not been serviced at all. The bed had not been made, the trash had not been removed, the towels had not been replaced, and the conditioner was still empty.
I reported this to the concierge, but instead of an apology, I simply received the response, “Understood.”
I went out again and returned around 6:00 p.m. The room was still exactly the same. I went back to the concierge and reminded them that I had already requested fresh towels and for the conditioner to be refilled. Once again, there was no apology—only, “Understood.”
When I returned to my room afterward, I saw a housekeeping staff member outside another room. I asked her to replace the towels. She did so and removed the trash, although she appeared unhappy about the request. She also told me that I would need to speak to the front desk regarding the conditioner.
As a result, I had to contact the concierge yet again, and it took about another 30 minutes before someone finally brought the conditioner.
After that, housekeeping service was provided normally each day. However, the first impression had already been extremely poor. When I checked out, the receptionist asked how my stay had been. Normally, I would have happily answered, “It was excellent,” but all I could honestly say was, “It was okay.”
The hotel’s location near the Opéra is excellent, and because it is a Marriott property, I expected a high standard of service despite the expensive room rate. To be honest, I was very disappointed.
I do not believe this experience was because I had only recently become a Marriott Bonvoy member, but it certainly did not make me want to become a repeat guest.
I sincerely hope these issues will be addressed and that the quality of service will improve in the future.
This was my first stay as a Marriott Bonvoy member, and it was also my first trip to Paris. I had very high expectations because Marriott is known as a world-class hotel brand.
Unfortunately, those expectations turned into disappointment from the very first night.
Due to my flight schedule, I arrived at the hotel around 8:00 p.m. and checked in without any issues.
However, I was assigned a room on the first floor with a poor view. While it was disappointing, I accepted that room assignments are sometimes unavoidable.
Once I was in my room, I looked for a hair dryer but could not find one. When I went to the front desk to ask for one, I was told, “Wasn’t it in the closet?” I checked again carefully, but there was no hair dryer. I was surprised that the staff did not even know what was or was not in the room.
Later, when I took a shower, I found that the conditioner bottle mounted on the wall was completely empty. It seemed that this had not been checked or refilled before my arrival.
The following day, I left the hotel in the morning and returned around 3:30 p.m. Although I had not displayed a “Do Not Disturb” sign, my room had not been serviced at all. The bed had not been made, the trash had not been removed, the towels had not been replaced, and the conditioner was still empty.
I reported this to the concierge, but instead of an apology, I simply received the response, “Understood.”
I went out again and returned around 6:00 p.m. The room was still exactly the same. I went back to the concierge and reminded them that I had already requested fresh towels and for the conditioner to be refilled. Once again, there was no apology—only, “Understood.”
When I returned to my room afterward, I saw a housekeeping staff member outside another room. I asked her to replace the towels. She did so and removed the trash, although she appeared unhappy about the request. She also told me that I would need to speak to the front desk regarding the conditioner.
As a result, I had to contact the concierge yet again, and it took about another 30 minutes before someone finally brought the conditioner.
After that, housekeeping service was provided normally each day. However, the first impression had already been extremely poor. When I checked out, the receptionist asked how my stay had been. Normally, I would have happily answered, “It was excellent,” but all I could honestly say was, “It was okay.”
The hotel’s location near the Opéra is excellent, and because it is a Marriott property, I expected a high standard of service despite the expensive room rate. To be honest, I was very disappointed.
I do not believe this experience was because I had only recently become a Marriott Bonvoy member, but it certainly did not make me want to become a repeat guest.
I sincerely hope these issues will be addressed and that the quality of service will improve in the future.
Respuesta del hotel
Comentario: 25 jul. 2026
Dear Masatok,
Thank you for taking the time to share such a detailed review of your recent stay at the Paris Marriott Opera Ambassador Hotel.
First and foremost, please accept our sincerest apologies that your first stay as a Marriott Bonvoy member—and your first visit to Paris—did not reflect the high standards you rightly expected from Marriott. We understand how disappointing it must have been to encounter several service shortcomings, especially at the beginning of what should have been a memorable trip.
We are truly sorry that your room was missing a hair dryer, that the conditioner dispenser had not been refilled prior to your arrival, and, most importantly, that your room was not serviced on the first full day of your stay. Equally disappointing is that, when you brought these matters to our attention, you did not receive the empathy and prompt assistance you deserved. Please accept our sincere apologies for the lack of ownership and care demonstrated during these interactions.
Your comments have been shared with our Housekeeping, Front Office, and Concierge teams. We are reviewing our room inspection procedures, housekeeping follow-up process, and service standards to ensure requests are handled with the urgency, professionalism, and genuine hospitality our guests expect.
We are grateful that you highlighted our convenient location near the Opéra. However, we fully recognize that an excellent location can never compensate for an experience that falls short in service.
Thank you again for your honest feedback. We truly hope you will consider giving us another opportunity in the future to provide the warm and seamless Marriott experience that should have been yours from the moment you arrived.
Kind regards,
Guest Relations Team
Paris Marriott Opera Ambassador Hotel
Thank you for taking the time to share such a detailed review of your recent stay at the Paris Marriott Opera Ambassador Hotel.
First and foremost, please accept our sincerest apologies that your first stay as a Marriott Bonvoy member—and your first visit to Paris—did not reflect the high standards you rightly expected from Marriott. We understand how disappointing it must have been to encounter several service shortcomings, especially at the beginning of what should have been a memorable trip.
We are truly sorry that your room was missing a hair dryer, that the conditioner dispenser had not been refilled prior to your arrival, and, most importantly, that your room was not serviced on the first full day of your stay. Equally disappointing is that, when you brought these matters to our attention, you did not receive the empathy and prompt assistance you deserved. Please accept our sincere apologies for the lack of ownership and care demonstrated during these interactions.
Your comments have been shared with our Housekeeping, Front Office, and Concierge teams. We are reviewing our room inspection procedures, housekeeping follow-up process, and service standards to ensure requests are handled with the urgency, professionalism, and genuine hospitality our guests expect.
We are grateful that you highlighted our convenient location near the Opéra. However, we fully recognize that an excellent location can never compensate for an experience that falls short in service.
Thank you again for your honest feedback. We truly hope you will consider giving us another opportunity in the future to provide the warm and seamless Marriott experience that should have been yours from the moment you arrived.
Kind regards,
Guest Relations Team
Paris Marriott Opera Ambassador Hotel
Pareja
Comentario: 23 jul. 2026
Marriott Opera
Rahman was exceptionally helpful and welcoming! The whole hotel is beautiful and in a great location, but the service was the best part.
Respuesta del hotel
Comentario: 23 jul. 2026
Dear Guest,
Thank you for your wonderful feedback.
We are delighted to hear that you enjoyed our beautiful hotel, convenient location, and, most importantly, the service provided by our team. Rahman will be especially pleased to know that his helpful and welcoming attitude made such a positive impression on your stay.
We truly appreciate your kind words and look forward to welcoming you back to the Paris Marriott Opera Ambassador Hotel soon.
Best regards
Eve
Guest relation
Thank you for your wonderful feedback.
We are delighted to hear that you enjoyed our beautiful hotel, convenient location, and, most importantly, the service provided by our team. Rahman will be especially pleased to know that his helpful and welcoming attitude made such a positive impression on your stay.
We truly appreciate your kind words and look forward to welcoming you back to the Paris Marriott Opera Ambassador Hotel soon.
Best regards
Eve
Guest relation
Pareja
Comentario: 21 jul. 2026
Loved the Paris Marriott Opera Ambassador!
We loved this hotel. It is in a beautiful older building, and it is just a few blocks from 2 different Metro stations, and then just 10 - 15 minute walk from the larger train station for longer trips (we went to Giverny via train one day and the Normandy beaches on another day, both using this train station).
There are numerous dining and shopping options right around the hotel, it's a 20 - 30 minute trip (walk + Metro + walk) to all of the main attractions (a 2 mile cab ride can be 30 minutes in the Paris traffic, so this isn't bad!). The hotel itself is 2 - 3 blocks of a main thoroughfare, so it's relatively quiet on a beautiful, tree-lined street.
We would 100% stay here again.
There are numerous dining and shopping options right around the hotel, it's a 20 - 30 minute trip (walk + Metro + walk) to all of the main attractions (a 2 mile cab ride can be 30 minutes in the Paris traffic, so this isn't bad!). The hotel itself is 2 - 3 blocks of a main thoroughfare, so it's relatively quiet on a beautiful, tree-lined street.
We would 100% stay here again.
Respuesta del hotel
Comentario: 23 jul. 2026
Thank you for your wonderful review.
We are delighted to hear that you enjoyed our central location, the charm of our historic building, and the convenience of exploring Paris and beyond from the hotel. It is especially rewarding to know that you would choose to stay with us again.
We look forward to welcoming you back to the Paris Marriott Opera Ambassador Hotel for another memorable stay.
Warm regards,
Eve
Guest relation
We are delighted to hear that you enjoyed our central location, the charm of our historic building, and the convenience of exploring Paris and beyond from the hotel. It is especially rewarding to know that you would choose to stay with us again.
We look forward to welcoming you back to the Paris Marriott Opera Ambassador Hotel for another memorable stay.
Warm regards,
Eve
Guest relation
Familia viajera
PH
Comentario: 30 may. 2026
Well located but hamstrung by AC issues
Stone's throw from the Palais Garnier so the hotel is fairly central. Very walkable to attractions like the opera, Galeries Lafayette, and even the champs elysee on a good day. Unfortunately there was a heat wave so we were limited on the steps. The service is excellent from the breakfast staff like Harvey and bell service Philip. The hotel lobby is also inviting, with plenty of seating and cold AC. The rooms have definitely seen better days. The air conditioning in the rooms was hit and miss but generally not cold enough in the summer. Take note if you're planning to visit from May to October. Overall I would recommend this hotel for cool weather stays.
Excelente ubicación
16 Bd Haussmann, IX Distrito, París, 75009, Francia|A 1,35 km del centro de la ciudad
Check-in y check-out
Check-in desde:
16:00
Check-out antes de:
12:00
Información útil
Los niños son bienvenidos en este hotel
Comunicate con el hotel para obtener más información sobre cómo agregar camas supletorias.
3 años o menos
Gratis
Se permiten mascotas con un cargo adicional
Desayuno disponible
Opciones de desayuno
Desayuno occidental
Precio del desayuno
$ 50.222 (≈EUR 29)/persona
Horarios de desayuno
06:30 - 10:30 desde Lunes hasta Domingo
A damage deposit of EUR 100 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
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