La Terrasse
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Datos rápidos
Check-in desde: | 15:00 |
|---|---|
Check-out antes de: | 11:30 |
Mascotas | Se permiten mascotas con un cargo adicional |
Servicios
Más información sobre La Terrasse
La Terrasse
Located in the city center of Douai, the hotel La Terrasse welcomes you in a very sophisticated frame. The hotel has 16 rooms.
Comentario: 17 jul. 2026
No aircondition = too hot!
Comentario: 13 abr. 2026
Fecha de estadía: abr. 2026
not honest
I still showed up at the hotel the day I thought I would arrive, but it was full. On the spot, I was asked to fill out a paper telling me that my situation would be taken into account and that, having come a week early, it would have to be accepted.
I was also assured that I would be reimbursed for this mistake, which reassured me at the time.
However, I had the unpleasant surprise that the refund was eventually cancelled without any explanation. This situation is incomprehensible and very disappointing.
Overall stressful experience and lack of transparency in case management. I don't recommend it.
FR
Comentario: 15 abr. 2026
Fecha de estadía: feb. 2026
Abominable
Comentario: 7 feb. 2026
Fecha de estadía: feb. 2026
Getting threatened when you just come to sleep
On the other hand, the morning reception was catastrophic.
At 9.50am (breakfast being announced until 10am), we simply ask if it is still possible to be served in the room. Answer: categorical refusal. Ground invoked: she is alone, she has already put everything away and “she doesn’t just have to do it”.
So when I ask if that means we don't have breakfast, dry answer: “Well no, it’s 9:51.”
Service officially until 10am, but apparently 9:51am is already considered heresy. Unpleasant tone, total lack of service and no attempt at resolution.
Too bad one person is enough to spoil the experience of an institution that would otherwise have deserved a much better review.
Update: After the morning breakfast episode, the situation worsened upon departure.
Check-out is indicated at 11:30. At 11:33, when we were finishing gathering our things and were going to get off within two minutes, the receptionist called to tell us that she was going to charge us for a late check-out.
So I went down to explain myself calmly. The discussion immediately escalated: she raised her voice, became aggressive and shouted at the reception. The scene took place in front of the maids present and another client, who even tried to intervene to calm the situation.
The receptionist then told me that she ended at 3pm and that if I wanted to wait for her “to settle our scores” it was no problem.
This type of statement is unacceptable in a hotel establishment. Disagreement can be managed professionally. Shouting, threatening, and aggressiveness towards customers are not.
Such an attitude seriously damages the image of the establishment
Comentario: 10 ene. 2026
Fecha de estadía: ene. 2026
Very nice
Muy buena ubicación
36 Terr. Saint-Pierre, Douai, 59500, Francia|A 0,31 km del centro de la ciudad
Check-in y check-out
Check-in desde:
15:00
Check-out antes de:
11:30
Información útil
Se permiten mascotas con un cargo adicional
Comunicate con el hotel para obtener más información sobre cómo agregar camas supletorias.