Inturotel Cala Azul
+ 100
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Datos rápidos
Check-in desde: | 14:00 |
|---|---|
Check-out antes de: | 11:00 |
Desayuno | Desayuno disponible |
Mascotas | No se permiten mascotas |
Niños | Los niños son bienvenidos en este hotel |
Servicios
Wi-Fi
Estacionamiento
Aire acondicionado
Traslado aeroportuario
Piscina
Gimnasio
Más información sobre Inturotel Cala Azul
Inturotel Cala Azul
Inturotel Cala Azul has an outdoor swimming pool and extensive gardens, with pine and palm trees. It is set in Mallorca’s Cala d’Or, a few metres from Cala Esmeralda Beach. This apartment complex offers an indoor swimming pool and hot tub.
Reseñas de 
Familia viajera
Comentario: 30 jul. 2026
Beautiful Clean, Sea View Rooms, Disappointing Food.
We visited as a family of 3 for 8 nights in July. We opted for a sea view room (wow) and half board (not wow).
The hotel location is excellent. If you can, pay the extra for sea view as you will not be disappointed with the beautiful bay. The highlight was sitting on our balcony with a glass of wine late at night. Beds were super comfy. The room we had in G block was modern and spacious. The cleaners were fantastic and friendly. Room was spotless every day. The AC wasn't great - I asked at reception about this twice they said they would send an engineer but it was never improved. Wouldn't get below about 24deg.
The pool was great, we managed to get loungers with a brolly but needed to get around the pool about 8.30. We were out of the hotel most days so didn't mind doing this twice. Towels are removed after 20mins - which is only fair as it's a very busy hotel. Pool bar has great views and good snacks. Service was hit and miss. This there were training up new staff when we were there.
A disappointment for us was the food. The evening meals were not up to standard for what we paid. Salad bar was nice but the hot food was mostly pasta bakes, curries etc. Not special and not what we have come to expect when paying above £4k for a week's holiday. Chicken thighs in Chinese curry sauce one night - just bone and absolutely no meat. Pasta for the kids with plain pasta sauce. Needs more choice for children.
Breakfast was better, more choice than dinner. Fresh eggs being cooked were good. Fresh waffles one day.
The breakfast/dinner room is drab and needs a facelift. The service was okay, polite but unfortunately the servers don't engage with conversation or look very happy.
Shop on site is good .
We went to the mini disco across the road as Esmeralda 2 nights. This was good and the shows after were great for kids. The bar there is drab also and has no good vibes. Very expensive. £26 for 2 rum and cokes.
Cala Ferrera is great and our favourite part of Cala Dor. Very family friendly. Lots of nice restaurants and play parks. Little shops for gifts. Beaches are beautiful but SO busy in July so be prepared to get there early and have people sat right next to you.
Overall we wouldn't return half board due to the disappointment with the food and and the feel of the dining area. However, the rooms, pool and location were excellent so we may consider self-catering.
The hotel location is excellent. If you can, pay the extra for sea view as you will not be disappointed with the beautiful bay. The highlight was sitting on our balcony with a glass of wine late at night. Beds were super comfy. The room we had in G block was modern and spacious. The cleaners were fantastic and friendly. Room was spotless every day. The AC wasn't great - I asked at reception about this twice they said they would send an engineer but it was never improved. Wouldn't get below about 24deg.
The pool was great, we managed to get loungers with a brolly but needed to get around the pool about 8.30. We were out of the hotel most days so didn't mind doing this twice. Towels are removed after 20mins - which is only fair as it's a very busy hotel. Pool bar has great views and good snacks. Service was hit and miss. This there were training up new staff when we were there.
A disappointment for us was the food. The evening meals were not up to standard for what we paid. Salad bar was nice but the hot food was mostly pasta bakes, curries etc. Not special and not what we have come to expect when paying above £4k for a week's holiday. Chicken thighs in Chinese curry sauce one night - just bone and absolutely no meat. Pasta for the kids with plain pasta sauce. Needs more choice for children.
Breakfast was better, more choice than dinner. Fresh eggs being cooked were good. Fresh waffles one day.
The breakfast/dinner room is drab and needs a facelift. The service was okay, polite but unfortunately the servers don't engage with conversation or look very happy.
Shop on site is good .
We went to the mini disco across the road as Esmeralda 2 nights. This was good and the shows after were great for kids. The bar there is drab also and has no good vibes. Very expensive. £26 for 2 rum and cokes.
Cala Ferrera is great and our favourite part of Cala Dor. Very family friendly. Lots of nice restaurants and play parks. Little shops for gifts. Beaches are beautiful but SO busy in July so be prepared to get there early and have people sat right next to you.
Overall we wouldn't return half board due to the disappointment with the food and and the feel of the dining area. However, the rooms, pool and location were excellent so we may consider self-catering.
Familia viajera
Comentario: 15 jul. 2026
Amazing location
+++ Amazing location.
We loved the direct acces to the sea, the ladder and cliffs, as well as the garden area with trees and shadow in the sun.
The hotel and rooms was average. We stayed in the superior department. It was fine, but not superior. The rooms were clean but the bathrooms needed a bit of love. AND we could not use the air condition system because of mold in the system that made us sick. (I am very sensitive to mold. I tolerated the hotel with aircondition turned off. How ever I could not enter the reception area due to the same reason).
We loved the direct acces to the sea, the ladder and cliffs, as well as the garden area with trees and shadow in the sun.
The hotel and rooms was average. We stayed in the superior department. It was fine, but not superior. The rooms were clean but the bathrooms needed a bit of love. AND we could not use the air condition system because of mold in the system that made us sick. (I am very sensitive to mold. I tolerated the hotel with aircondition turned off. How ever I could not enter the reception area due to the same reason).
Respuesta del hotel
Comentario: 18 jul. 2026
Dear Roving36628531388,
Thank you for taking the time to share your experience and for highlighting what you enjoyed most about your stay.
We are delighted to read that you loved our seafront location, the direct access to the sea, and the garden areas with their natural shade. These are among the features most appreciated by our guests, and we are pleased that they contributed positively to your holiday.
We also appreciate your comments regarding the apartment and bathroom. While we are glad you found the accommodation clean and comfortable, we take note of your observations concerning the bathroom facilities, as guest feedback helps us identify areas where improvements can be made.
Regarding your concerns about the air conditioning, we are sorry to learn that you experienced discomfort during your stay. The health and wellbeing of our guests are extremely important to us. Our air conditioning systems are subject to regular maintenance and cleaning procedures; however, we take comments such as yours very seriously and will ensure that our technical team reviews the matter thoroughly as a precaution.
Thank you once again for your valuable feedback. We are pleased that, despite these concerns, you were able to enjoy the unique surroundings and beautiful setting of Inturotel Cala Azul.
Kind regards,
Inturotel Cala Azul Team
Thank you for taking the time to share your experience and for highlighting what you enjoyed most about your stay.
We are delighted to read that you loved our seafront location, the direct access to the sea, and the garden areas with their natural shade. These are among the features most appreciated by our guests, and we are pleased that they contributed positively to your holiday.
We also appreciate your comments regarding the apartment and bathroom. While we are glad you found the accommodation clean and comfortable, we take note of your observations concerning the bathroom facilities, as guest feedback helps us identify areas where improvements can be made.
Regarding your concerns about the air conditioning, we are sorry to learn that you experienced discomfort during your stay. The health and wellbeing of our guests are extremely important to us. Our air conditioning systems are subject to regular maintenance and cleaning procedures; however, we take comments such as yours very seriously and will ensure that our technical team reviews the matter thoroughly as a precaution.
Thank you once again for your valuable feedback. We are pleased that, despite these concerns, you were able to enjoy the unique surroundings and beautiful setting of Inturotel Cala Azul.
Kind regards,
Inturotel Cala Azul Team
Familia viajera
Comentario: 14 jul. 2026
Misleading Marketing
Do not be fooled by the online photos. We booked Cala Azul based on reviews stating we could use the amenities at Esmeralda Park. Online booking sites show all the pools mixed together, implying full access regardless of which property you book. Upon arrival, we were told this is completely false. We are strictly banned from using the Esmeralda Park pool, breakfast, and dinner areas. While the renovated room at Cala Azul is fine, the pool and dining areas are incredibly outdated. We are so disappointed that we refuse to eat breakfast or dinner here, and we are skipping the property's beach area entirely. Customer service was non-existent. We tried to change hotels by calling Expedia and speaking directly with the front desk, but nobody could help us. Instead of spending another minute or dollar at this resort, we are taking our business to local beach clubs instead.
Respuesta del hotel
Comentario: 18 jul. 2026
Dear denishZ2732VH,
Thank you for sharing your feedback. We are sorry that your expectations were not met and that there was confusion regarding the facilities available during your stay.
We understand your disappointment. It is true that in the past, guests staying at Inturotel Cala Azul were able to use the facilities of all four Inturotel properties located in the Cala d'Or resort area. However, following the renovation and upgrade of Inturotel Esmeralda Park to a 4-star property, access policies were revised. As Esmeralda Park now offers a higher category of accommodation and services, unrestricted use of its facilities by guests from other properties is no longer possible, helping us maintain the level of comfort and service expected by guests staying there.
We regret if information displayed on certain booking platforms or photographs led you to believe that full access to Esmeralda Park facilities was included with your reservation. While we strive to provide accurate information across all channels, third-party websites may sometimes present resort images in a way that can create misunderstandings. We sincerely apologize for any confusion this may have caused.
We are pleased to read that you found your renovated room satisfactory, although we are sorry that the pool and dining facilities at Cala Azul did not meet your expectations. We also regret that the alternatives offered during your stay did not provide a satisfactory solution and that you felt unsupported when requesting assistance.
Your comments are valuable and will help us continue working with our partners and booking channels to ensure that the information provided to future guests is as clear and transparent as possible.
Thank you again for your feedback, and we wish you all the best for your future travels.
Kind regards,
Inturotel Cala Azul Team
Thank you for sharing your feedback. We are sorry that your expectations were not met and that there was confusion regarding the facilities available during your stay.
We understand your disappointment. It is true that in the past, guests staying at Inturotel Cala Azul were able to use the facilities of all four Inturotel properties located in the Cala d'Or resort area. However, following the renovation and upgrade of Inturotel Esmeralda Park to a 4-star property, access policies were revised. As Esmeralda Park now offers a higher category of accommodation and services, unrestricted use of its facilities by guests from other properties is no longer possible, helping us maintain the level of comfort and service expected by guests staying there.
We regret if information displayed on certain booking platforms or photographs led you to believe that full access to Esmeralda Park facilities was included with your reservation. While we strive to provide accurate information across all channels, third-party websites may sometimes present resort images in a way that can create misunderstandings. We sincerely apologize for any confusion this may have caused.
We are pleased to read that you found your renovated room satisfactory, although we are sorry that the pool and dining facilities at Cala Azul did not meet your expectations. We also regret that the alternatives offered during your stay did not provide a satisfactory solution and that you felt unsupported when requesting assistance.
Your comments are valuable and will help us continue working with our partners and booking channels to ensure that the information provided to future guests is as clear and transparent as possible.
Thank you again for your feedback, and we wish you all the best for your future travels.
Kind regards,
Inturotel Cala Azul Team
Familia viajera
Comentario: 14 jul. 2026
We were very disappointed with our stay at Inturotel Cala Azul.
We were very disappointed with our stay at Inturotel Cala Azul.
The rooms are outdated and in need of renovation, and the overall hotel feels much closer to a 3-star property than a higher-rated hotel. The staff were friendly and polite, but the service level was basic and inconsistent.
The food was disappointing, with a repetitive selection and average quality. One steak served at dinner was so tough and chewy that it felt more like chewing gum than eating a steak. Service in the restaurant was also poor at times. Empty glasses were often left on the table instead of being cleared away, making the table crowded, and on more than one occasion drinks were ordered but never arrived, requiring us to ask again.
The biggest issue was that the hotel is not well suited for families with small children. There are limited lifts and many stairs throughout the property. Even after taking a lift, you often have to continue using stairs, making it difficult to get around with a stroller. The pool area was overcrowded, with very little shade for young children.
The nearest swimming area is accessed via platforms and ladders into the sea, which is not ideal for families with young kids. The sandy beach that is more suitable for children is farther away and requires navigating many stairs, making daily trips inconvenient.
We also looked into changing rooms, but the additional cost was extremely high and not justified by the standard of the hotel.
The rooms are outdated and in need of renovation, and the overall hotel feels much closer to a 3-star property than a higher-rated hotel. The staff were friendly and polite, but the service level was basic and inconsistent.
The food was disappointing, with a repetitive selection and average quality. One steak served at dinner was so tough and chewy that it felt more like chewing gum than eating a steak. Service in the restaurant was also poor at times. Empty glasses were often left on the table instead of being cleared away, making the table crowded, and on more than one occasion drinks were ordered but never arrived, requiring us to ask again.
The biggest issue was that the hotel is not well suited for families with small children. There are limited lifts and many stairs throughout the property. Even after taking a lift, you often have to continue using stairs, making it difficult to get around with a stroller. The pool area was overcrowded, with very little shade for young children.
The nearest swimming area is accessed via platforms and ladders into the sea, which is not ideal for families with young kids. The sandy beach that is more suitable for children is farther away and requires navigating many stairs, making daily trips inconvenient.
We also looked into changing rooms, but the additional cost was extremely high and not justified by the standard of the hotel.
Respuesta del hotel
Comentario: 18 jul. 2026
Dear 907ralphf,
Thank you for taking the time to share your feedback. We are genuinely sorry to read that your holiday at Inturotel Cala Azul did not meet your expectations.
We would like to clarify that Inturotel Cala Azul is officially classified as a 3-star aparthotel. While some tour operators may list the property under a higher category according to their own criteria, this is not the official rating that we advertise or display at the hotel.
Regarding the swimming areas, the sea access platform you mention is indeed located directly within the hotel grounds and is highly appreciated by many guests for its direct access to the crystal-clear waters of Cala d'Or. For guests who prefer a sandy beach, Cala Azul beach is situated less than 100 metres from our pool area, requiring only the crossing of a street to reach it. We understand, however, that individual perceptions of accessibility may vary, particularly when travelling with young children and strollers.
We are also sorry to hear that the room, dining experience, and some aspects of the restaurant service did not live up to your expectations. Your comments have been shared with the relevant departments, as we are always looking for ways to improve both our facilities and the guest experience.
We appreciate your positive remarks about the friendliness of our staff, and we regret that this was not enough to make your stay more enjoyable.
Thank you once again for your feedback. We wish you and your family all the best and appreciate the opportunity to learn from your experience.
Kind regards, Inturotel Cala Azul team
Thank you for taking the time to share your feedback. We are genuinely sorry to read that your holiday at Inturotel Cala Azul did not meet your expectations.
We would like to clarify that Inturotel Cala Azul is officially classified as a 3-star aparthotel. While some tour operators may list the property under a higher category according to their own criteria, this is not the official rating that we advertise or display at the hotel.
Regarding the swimming areas, the sea access platform you mention is indeed located directly within the hotel grounds and is highly appreciated by many guests for its direct access to the crystal-clear waters of Cala d'Or. For guests who prefer a sandy beach, Cala Azul beach is situated less than 100 metres from our pool area, requiring only the crossing of a street to reach it. We understand, however, that individual perceptions of accessibility may vary, particularly when travelling with young children and strollers.
We are also sorry to hear that the room, dining experience, and some aspects of the restaurant service did not live up to your expectations. Your comments have been shared with the relevant departments, as we are always looking for ways to improve both our facilities and the guest experience.
We appreciate your positive remarks about the friendliness of our staff, and we regret that this was not enough to make your stay more enjoyable.
Thank you once again for your feedback. We wish you and your family all the best and appreciate the opportunity to learn from your experience.
Kind regards, Inturotel Cala Azul team
Viajero anónimo
Comentario: 10 jul. 2026
Fecha de estadía: jul. 2026
In general a nice hotel and friendly staff. However the management at the reception had an unacceptable rhetoric and tone during communication when checking out which flawed the experience of the whole stay.
Excelente ubicación
Urbanización Cala Esmeralda, Santañy, 07660, España|A 9,77 km del centro de la ciudad
Check-in y check-out
Check-in desde:
14:00
Check-out antes de:
11:00
Información útil
Los niños son bienvenidos en este hotel
Comunicate con el hotel para obtener más información sobre cómo agregar camas supletorias.
1 años o menos
Gratis
No se permiten mascotas
Desayuno disponible
Precio del desayuno
$ 36.670 (≈EUR 21)/persona
Horarios de desayuno
08:00 - 10:30 desde Lunes hasta Domingo
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform Inturotel Cala Azul of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Spa/wellness center is closed from Fri, Mar 19, 2027 until Wed, Sep 15, 2027 Hot tub/jacuzzi is closed from Fri, Mar 19, 2027 until Wed, Sep 15, 2027 Bookings with payment at the hotel must pay the accommodations invoice at the check-in time Please note these descriptions: Apartment with Pool View: A safety deposit box is available for a surcharge. Apartment with Sea View: A safety deposit box is available for a surcharge. Superior Apartment with Pool View: Pool are towels included. Premium Studio with Pool View: Pool are towels included.
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
Este hotel acepta los siguientes métodos de pago:
Cash
Inturotel Cala Azul: Preguntas frecuentes
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