Hotel Mongibello Ibiza
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Datos rápidos
Check-in desde: | 15:00 |
|---|---|
Check-out antes de: | 12:00 |
Mascotas | No se permiten mascotas |
Servicios
Wi-Fi
Estacionamiento
Aire acondicionado
Piscina
Gimnasio
Spa
Más información sobre Hotel Mongibello Ibiza
Hotel Mongibello Ibiza
This luxurious hotel is located in Santa Eularia des Riu, on the east coast of Ibiza, facing the sea and with direct access to the beach. Enjoy sunny days, relax by the pool with a cocktail, enjoy live music and delicious Italian cuisine.
Reseñas de 
Pareja
Comentario: 15 ago. 2026
Fecha de estadía: jun. 2026
Relaxing retro luxury with wonderful sea views and friendly staff
We had the most wonderful holiday at the Mongibello. The staff are so friendly and the atmosphere is super relaxing. It was our first visit to Ibiza to attend my niece’s wedding, so we weren’t sure what to expect from the experience at all.
When looking for a hotel in Santa Eularia, I was instantly drawn to the Mongibello’s design aesthetic and retro feel, and its gorgeous sea front location. We were excited in the months running up to our stay and I was worried I would build the place up too much and the reality wouldn’t live up to the photos. Fortunately, it was absolutely fantastic! Our room was spotless, and the sea view and balcony were beautiful. The room is on the cosy side, but the bathroom is big and the shower is one of the best I’ve ever used. We were very glad of the air con and ceiling fan in the room. The room was also very quiet.
We loved the poolside and the music was eclectic with a great retro vibe. We even looked up the Mongibello playlist on Spotify so we could still feel like we were there.
All the staff were so friendly to us, from reception and breakfast, to the poolside team and the housekeeping staff were lovely.
We came home at the beginning of July and immediately booked to return in September. We are currently counting the days until we are back at the Mongibello!
When looking for a hotel in Santa Eularia, I was instantly drawn to the Mongibello’s design aesthetic and retro feel, and its gorgeous sea front location. We were excited in the months running up to our stay and I was worried I would build the place up too much and the reality wouldn’t live up to the photos. Fortunately, it was absolutely fantastic! Our room was spotless, and the sea view and balcony were beautiful. The room is on the cosy side, but the bathroom is big and the shower is one of the best I’ve ever used. We were very glad of the air con and ceiling fan in the room. The room was also very quiet.
We loved the poolside and the music was eclectic with a great retro vibe. We even looked up the Mongibello playlist on Spotify so we could still feel like we were there.
All the staff were so friendly to us, from reception and breakfast, to the poolside team and the housekeeping staff were lovely.
We came home at the beginning of July and immediately booked to return in September. We are currently counting the days until we are back at the Mongibello!
Respuesta del hotel
Comentario: 20 ago. 2026
Dear Guest,
¡Thank you so much for this beautiful review!
We absolutely loved reading that the reality of Mongibello lived up to — and even surpassed — the expectations you built up before your first visit. That is exactly what we hope for!
It sounds like you discovered all the little pieces of the Mongibello magic: the sea views, the retro atmosphere, the peaceful poolside, the music and, of course, that spectacular shower!
We’re especially happy to hear how warmly you were welcomed by our entire team, from reception and breakfast to the pool and housekeeping. We’ll be delighted to share your lovely words with everyone.
And the fact that you went home and immediately booked your return for September… well, that may be our favourite part of the review!
No need to count for much longer — we’ll be here waiting for you, with the sea views, retro tunes and bella vita ready to go!
See you very soon!
Warmest regards,
Marta
Guest Experience Manager
¡Thank you so much for this beautiful review!
We absolutely loved reading that the reality of Mongibello lived up to — and even surpassed — the expectations you built up before your first visit. That is exactly what we hope for!
It sounds like you discovered all the little pieces of the Mongibello magic: the sea views, the retro atmosphere, the peaceful poolside, the music and, of course, that spectacular shower!
We’re especially happy to hear how warmly you were welcomed by our entire team, from reception and breakfast to the pool and housekeeping. We’ll be delighted to share your lovely words with everyone.
And the fact that you went home and immediately booked your return for September… well, that may be our favourite part of the review!
No need to count for much longer — we’ll be here waiting for you, with the sea views, retro tunes and bella vita ready to go!
See you very soon!
Warmest regards,
Marta
Guest Experience Manager
Viajero solo
Comentario: 9 ago. 2026
Fecha de estadía: jul. 2026
Really Gorgeous hotel, shame about the service.
Mongibello is a stunning hotel. The design is beautiful, the pool area is fantastic with plenty of sunbeds, and there are lots of places to relax. The bar has a great atmosphere, the rooms are charming, and I loved the décor and theme. The restaurant on my first night was excellent, with great food, drinks and service. I would happily return or try another Concept Hotel Group property. However, the service needs significant improvement. I checked in early and was given the wrong room key, believing I had received a complimentary suite upgrade. Four hours later I was told to move rooms immediately or pay to stay. I then had to wait all day for my replacement room. Reception let me keep the suite for one night because of their mistake, but the promised complimentary drinks never arrived. Some staff were also rude, questioning why I complained when the error was theirs. My original room had been given away, so I was moved to a room overlooking the car park. During the move, my food was left out of the fridge and spoiled, and a swimsuit went missing with no follow-up. Other issues included poor soundproofing, no Wi-Fi for two days, housekeeping not attending daily, holes in the blackout curtain, a broken mirror, flies in the coffee machine, a cigarette left in the suite, paying extra for milk, flashing spotlights, a fire alarm at 10am, no beach towels before 10am, and slow pool service. All issues contradicts what is in the official hotel guide. No response to emails.
Respuesta del hotel
Comentario: 20 ago. 2026
Hello Karen,
Thank you for taking the time to share such detailed feedback.
We are pleased to hear that you enjoyed the design of Mongibello Ibiza, our pool area, atmosphere, rooms and restaurant, and that you would consider returning to one of our Concept Hotel Group properties.
Regarding the issues mentioned, we would like to clarify that we have responded to your emails repeatedly throughout the process and have offered compensation in relation to the matters raised. We are therefore sorry to read that you state that you received no response from the hotel.
With regard to the room situation, the suite you were initially given was not an upgrade that had been confirmed as complimentary. It was a room allocation that needed to be corrected the following day. Nevertheless, due to the confusion caused, we allowed you to enjoy one full night in the higher room category, as a gesture of goodwill.
We are sorry that the overall experience did not meet your expectations. However, we believe it is important to provide this clarification so that the circumstances are accurately reflected.
Kind regards,
Marta
Guest Experience Manager
Thank you for taking the time to share such detailed feedback.
We are pleased to hear that you enjoyed the design of Mongibello Ibiza, our pool area, atmosphere, rooms and restaurant, and that you would consider returning to one of our Concept Hotel Group properties.
Regarding the issues mentioned, we would like to clarify that we have responded to your emails repeatedly throughout the process and have offered compensation in relation to the matters raised. We are therefore sorry to read that you state that you received no response from the hotel.
With regard to the room situation, the suite you were initially given was not an upgrade that had been confirmed as complimentary. It was a room allocation that needed to be corrected the following day. Nevertheless, due to the confusion caused, we allowed you to enjoy one full night in the higher room category, as a gesture of goodwill.
We are sorry that the overall experience did not meet your expectations. However, we believe it is important to provide this clarification so that the circumstances are accurately reflected.
Kind regards,
Marta
Guest Experience Manager
Viajero en grupo
Comentario: 10 ago. 2026
Fecha de estadía: ago. 2026
Wonderful stay- would return in a heartbeat!
Myself and three friends returned from a weeks stay at the the Mongibello last week. We had the best stay and would highly recommend!
Highlights for us were the breakfast which was excellent. There was everything you could have wished for: cava for making a Buck’s Fizz, eggs cooked to order (omelette, eggs royale, eggs Benedict etc) pastries, fruit, smoked salmon, meat- the list goes on. The setting for breakfast was lovely- a relaxed vibe with a lovely view. One member of the party was gluten free- there was bread, cereal, biscuits available along with the fruit/ meats/cheeses/eggs/ other cooked items that were also fine for them. Adela in the breakfast room always greeted us with warmth and was welcoming throughout our stay.
The room was modern with an exceptionally comfortable bed. All four of us had the best sleep while we were there! There was air con and an over head fan. We appreciated the robes and slippers included in the stay. It was an excellent rainfall shower with shampoo, conditioner and shower gel. Our towels were changed twice daily.
Our only issue was a lack of drawers which could easily be resolved with replacing the bedside tables with one that had drawers.
The pool was a joy with the comfiest loungers. We never had an issue getting a lounger over the course of our stay. Pool towels could be changed between 10-6 each day. Service around the pool was excellent thought drinks were expensive with cocktails around 15 euros but delicious and a good range! Soft drinks were around 5 euros. The pool was warm and never felt particularly busy. Music plays through the day with a 60s vibe in the morning and different djs in the afternoon. Some reviews complain about the loudness of the music but we really didn’t have an issue with the music at any point in the day- we enjoyed it!!
Staff at the hotel made our stay.
Oscar around the pool, breakfast room and restaurant was incredibly hard working, friendly, welcoming and positive in every interaction.
Aisha met us on our first day and was super accommodating throughout our stay. She was warm and friendly- an asset to the Mongibello team.
Other staff who need a mention are Gaston on the egg station and Sara and Marta on Reception.
The hotel is around a 15 minute walk to the centre and around 25 minutes to the marina. There are lots of bars and restaurants that we enjoyed during our stay.
We arranged car hire during our stay through Reception and the car was dropped to the hotel. Marta arranged this and the agent came and took payment on the morning the car hire started. We used this for a trip to Ushuaia to see Calvin Harris so we didn’t have to worry about taxis after the event. We had no issue with parking at hotel.
Our only quibble would be when we arrived at the hotel our room wasn’t ready- this wasn’t any issue as we were before the 3pm check in. At 3pm, our room wasn’t ready and we weren’t give a time frame for how long it would be. A offer of a free drink or a rough time frame would have been appreciated.
Overall, we had a brilliant stay and would return in a heartbeat.
Highlights for us were the breakfast which was excellent. There was everything you could have wished for: cava for making a Buck’s Fizz, eggs cooked to order (omelette, eggs royale, eggs Benedict etc) pastries, fruit, smoked salmon, meat- the list goes on. The setting for breakfast was lovely- a relaxed vibe with a lovely view. One member of the party was gluten free- there was bread, cereal, biscuits available along with the fruit/ meats/cheeses/eggs/ other cooked items that were also fine for them. Adela in the breakfast room always greeted us with warmth and was welcoming throughout our stay.
The room was modern with an exceptionally comfortable bed. All four of us had the best sleep while we were there! There was air con and an over head fan. We appreciated the robes and slippers included in the stay. It was an excellent rainfall shower with shampoo, conditioner and shower gel. Our towels were changed twice daily.
Our only issue was a lack of drawers which could easily be resolved with replacing the bedside tables with one that had drawers.
The pool was a joy with the comfiest loungers. We never had an issue getting a lounger over the course of our stay. Pool towels could be changed between 10-6 each day. Service around the pool was excellent thought drinks were expensive with cocktails around 15 euros but delicious and a good range! Soft drinks were around 5 euros. The pool was warm and never felt particularly busy. Music plays through the day with a 60s vibe in the morning and different djs in the afternoon. Some reviews complain about the loudness of the music but we really didn’t have an issue with the music at any point in the day- we enjoyed it!!
Staff at the hotel made our stay.
Oscar around the pool, breakfast room and restaurant was incredibly hard working, friendly, welcoming and positive in every interaction.
Aisha met us on our first day and was super accommodating throughout our stay. She was warm and friendly- an asset to the Mongibello team.
Other staff who need a mention are Gaston on the egg station and Sara and Marta on Reception.
The hotel is around a 15 minute walk to the centre and around 25 minutes to the marina. There are lots of bars and restaurants that we enjoyed during our stay.
We arranged car hire during our stay through Reception and the car was dropped to the hotel. Marta arranged this and the agent came and took payment on the morning the car hire started. We used this for a trip to Ushuaia to see Calvin Harris so we didn’t have to worry about taxis after the event. We had no issue with parking at hotel.
Our only quibble would be when we arrived at the hotel our room wasn’t ready- this wasn’t any issue as we were before the 3pm check in. At 3pm, our room wasn’t ready and we weren’t give a time frame for how long it would be. A offer of a free drink or a rough time frame would have been appreciated.
Overall, we had a brilliant stay and would return in a heartbeat.
Respuesta del hotel
Comentario: 20 ago. 2026
Dear Lisa,
¡Thank you so much for this fantastic and wonderfully detailed review!
We absolutely loved reading about your week with us — and we’re delighted that Mongibello gave the four of you the Ibiza escape you were hoping for.
It sounds like our breakfast team kept you very well fuelled for the day! We’ll be especially happy to share your lovely words with Adela. And a big grazie to Oscar, Aisha, Gaston, Sara and Marta too — we’ll make sure they know they made such a positive impression.
We’re also delighted that you enjoyed the pool, the music, those comfy loungers and our little 60s soundtrack. And we have to agree: a delicious cocktail by the pool is very much part of the Mongibello bella vita!
Thank you as well for your constructive feedback about the lack of drawers and, particularly, the wait for your room on arrival. We completely understand that even when arriving before the official check-in time, having a clearer indication of when the room will be ready would make the wait much easier. We’ll share this with the relevant team.
Most importantly, thank you for your kind words about our people. Hospitality is all about the human touch, and knowing that our team helped make your stay memorable means the world to us.
We’ll keep the pool loungers ready, the cocktails chilled and the Buck’s Fizz flowing for your next visit!
Warmest regards,
Marta
Guest Experience Manager
¡Thank you so much for this fantastic and wonderfully detailed review!
We absolutely loved reading about your week with us — and we’re delighted that Mongibello gave the four of you the Ibiza escape you were hoping for.
It sounds like our breakfast team kept you very well fuelled for the day! We’ll be especially happy to share your lovely words with Adela. And a big grazie to Oscar, Aisha, Gaston, Sara and Marta too — we’ll make sure they know they made such a positive impression.
We’re also delighted that you enjoyed the pool, the music, those comfy loungers and our little 60s soundtrack. And we have to agree: a delicious cocktail by the pool is very much part of the Mongibello bella vita!
Thank you as well for your constructive feedback about the lack of drawers and, particularly, the wait for your room on arrival. We completely understand that even when arriving before the official check-in time, having a clearer indication of when the room will be ready would make the wait much easier. We’ll share this with the relevant team.
Most importantly, thank you for your kind words about our people. Hospitality is all about the human touch, and knowing that our team helped make your stay memorable means the world to us.
We’ll keep the pool loungers ready, the cocktails chilled and the Buck’s Fizz flowing for your next visit!
Warmest regards,
Marta
Guest Experience Manager
Pareja
Comentario: 24 ago. 2026
Fecha de estadía: ago. 2026
3-star reality
I genuinely hope this review saves someone from making the same mistake we did. Just keep this in mind before booking. We stayed at Mongibello Ibiza for a week in August. The biggest problem with this hotel is the huge gap between how it is presented online and what you actually get. The whole “5-star luxury” positioning feels fake!
The photos and Instagram make Mongibello look polished. In reality, the hotel looks much more basic, cheaper and more worn. If you are used to genuinely high-end hotels, the difference is obvious from the moment you arrive.
We paid extra for a Sea View room and were initially given a room mainly facing the building next door. We had to complain just to get the room category we had already paid for!!
And the service makes it worse.
One of only two lifts was broken for our entire week in peak August. One lift for the whole hotel meant long waits every day.
Housekeeping was terrible: empty soap dispenser on arrival, coffee capsules repeatedly not replaced, superficial cleaning, and a dirty cleaning cloth left in our sink. The room itself was worn. We also booked as a couple and received two single beds pushed together instead of a proper double bed. Even basic bathroom amenities were an issue. No cotton pads, no cotton buds, no toothpaste and other basic toiletries you would normally expect at this level. Even after we specifically asked for them, they were not properly replenished. There was also not even complimentary water in the room on arrival.
Breakfast was badly managed: the same food every single day and around a 15-minute queue for eggs almost every morning.
The clearest example of the poor management was the hotel’s own Instagram offer. At the time of our check-in, Mongibello’s official Instagram was still advertising an offer that included certain services for free. There was No expiry date stated anywhere in the offer. Reception simply told us: “It’s not valid anymore.” They then expected us to pay for exactly the same services that their own official account was still advertising as complimentary. That is honestly absurd.
We have dated sсreenshots and screen recordings showing the offer was online when we arrived. A few days later, it was removed. No proper apology. No alternative. No compensation.
After a week of a broken lift, bad housekeeping, missing basic amenities, the wrong room on arrival and an advertised offer they refused to honour, there was zero attempt to make anything right.
Yet when we asked for a short late check-out — just 1–2 hours — they immediately quoted €70 and referred to “hotel policy”. Very strict about policy when there is extra money to collect. Much less strict about working lifts, basic housekeeping, advertised offers or simply providing what guests have already paid for.
That is Mongibello in a nutshell: the branding is better than the hotel, the marketing is better than the management, and the price is far more five-star than the service.
If you are used to real luxury hospitality — proper housekeeping, attention to detail, competent management and staff who actually try to solve problems — this hotel will be a serious disappointment.
As experienced travellers, we always try to find something positive to say, but unfortunately, the location is about the only thing we can praise here. Ibiza itself is incredible. We simply chose the wrong hotel.
We would never return and cannot recommend it.
The photos and Instagram make Mongibello look polished. In reality, the hotel looks much more basic, cheaper and more worn. If you are used to genuinely high-end hotels, the difference is obvious from the moment you arrive.
We paid extra for a Sea View room and were initially given a room mainly facing the building next door. We had to complain just to get the room category we had already paid for!!
And the service makes it worse.
One of only two lifts was broken for our entire week in peak August. One lift for the whole hotel meant long waits every day.
Housekeeping was terrible: empty soap dispenser on arrival, coffee capsules repeatedly not replaced, superficial cleaning, and a dirty cleaning cloth left in our sink. The room itself was worn. We also booked as a couple and received two single beds pushed together instead of a proper double bed. Even basic bathroom amenities were an issue. No cotton pads, no cotton buds, no toothpaste and other basic toiletries you would normally expect at this level. Even after we specifically asked for them, they were not properly replenished. There was also not even complimentary water in the room on arrival.
Breakfast was badly managed: the same food every single day and around a 15-minute queue for eggs almost every morning.
The clearest example of the poor management was the hotel’s own Instagram offer. At the time of our check-in, Mongibello’s official Instagram was still advertising an offer that included certain services for free. There was No expiry date stated anywhere in the offer. Reception simply told us: “It’s not valid anymore.” They then expected us to pay for exactly the same services that their own official account was still advertising as complimentary. That is honestly absurd.
We have dated sсreenshots and screen recordings showing the offer was online when we arrived. A few days later, it was removed. No proper apology. No alternative. No compensation.
After a week of a broken lift, bad housekeeping, missing basic amenities, the wrong room on arrival and an advertised offer they refused to honour, there was zero attempt to make anything right.
Yet when we asked for a short late check-out — just 1–2 hours — they immediately quoted €70 and referred to “hotel policy”. Very strict about policy when there is extra money to collect. Much less strict about working lifts, basic housekeeping, advertised offers or simply providing what guests have already paid for.
That is Mongibello in a nutshell: the branding is better than the hotel, the marketing is better than the management, and the price is far more five-star than the service.
If you are used to real luxury hospitality — proper housekeeping, attention to detail, competent management and staff who actually try to solve problems — this hotel will be a serious disappointment.
As experienced travellers, we always try to find something positive to say, but unfortunately, the location is about the only thing we can praise here. Ibiza itself is incredible. We simply chose the wrong hotel.
We would never return and cannot recommend it.
Respuesta del hotel
Comentario: 28 ago. 2026
Dear Guest,
Thank you for sharing your feedback. We are genuinely sorry to hear that your stay did not meet your expectations.
We take your comments regarding the room, housekeeping, lift, breakfast and communication with our team seriously, and we will review these points internally with the relevant departments. We are particularly disappointed to hear that you felt your concerns were not adequately addressed during your stay.
We always strive to provide a high standard of service and hospitality, and we regret that we fell short on this occasion.
We appreciate your feedback as it helps us identify areas where we can improve.
Kind regards,
Marta
Guest Experience Manager
Thank you for sharing your feedback. We are genuinely sorry to hear that your stay did not meet your expectations.
We take your comments regarding the room, housekeeping, lift, breakfast and communication with our team seriously, and we will review these points internally with the relevant departments. We are particularly disappointed to hear that you felt your concerns were not adequately addressed during your stay.
We always strive to provide a high standard of service and hospitality, and we regret that we fell short on this occasion.
We appreciate your feedback as it helps us identify areas where we can improve.
Kind regards,
Marta
Guest Experience Manager
Pareja
Comentario: 8 ago. 2026
Fecha de estadía: ago. 2026
Do not stay. It’s a 3-star hotel.
Unfortunately, this was not the 5-star experience we expected.
The condition of the rooms, cleanliness and level of service were extremely disappointing for a hotel marketed as 5-star.
There’s many reviews about this hotel being more like a 3 star hotel and I should’ve trusted them.
The biggest issue was the bathroom in our original room. There was SIGNIFICANT visible mould throughout the shower area, along with damaged and poorly maintained finishes. The bathroom door was jammed and scraped heavily against the floor when opening and closing, and the shower rail/handle was also damaged. These are not minor cosmetic issues and should have been identified before the room was allocated to a guest.
After raising my concerns, management kindly upgraded us to another room. While I appreciated the gesture and their willingness to address the situation, even the upgraded room had visible mould in the bathroom. At that point, it was difficult to view this as an isolated issue. Visible mould in multiple bathrooms is simply not something I would expect from a hotel presenting itself as 5-star.
The common areas also did not feel remotely 5-star. The hallways leading to the rooms honestly felt more like the corridors of a basic motel than a luxury hotel. They were extremely warm with no effective air conditioning and really took away from the overall atmosphere the hotel is trying to create. The carpets were stained everywhere.
Breakfast was another disappointment. It is only available from 8:00am to 10:30am, which I found to be quite a limited window for a resort hotel, particularly in Ibiza. There was only one cook to order station, which resulted in long queues and having to stand around waiting for ages just to order eggs and very limited food overall.
There were also surprisingly few basic bathroom amenities, and complimentary still water was only replenished on the first day (I called the staff to ask for more water and he said we have to pay 6 euros per bottle of still water). We also experienced issues with the lift that made it feel unreliable.
Service around the pool was another disappointment. On one occasion I ordered a club sandwich and a glass of ice. After waiting around 30 minutes for the ice, I politely tried to get the attention of the staff member who had taken my order. He put his hand up / palm towards me while continuing to walk away. When I tried again around 10 minutes later, he initially ignored me again. When he eventually returned and I explained that neither the ice nor my food had arrived, there was no apology. Another staff member eventually delivered them.
The setting and views are beautiful and the hotel photographs well, but that alone does not make a property 5-star. The mould in both bathrooms, poor maintenance, motel-like hallways, limited breakfast setup and inconsistent service were far below what we expected. I genuinely cannot understand how this property has received or maintains a 5-star classification paying high prices during peak season.
I would not recommend staying at Mongibello if you are expecting a genuine 5-star hotel experience. Based on what we experienced, it is nowhere near the standard I would associate with a luxury property.
I’ll go back to staying at OKU next time.
The condition of the rooms, cleanliness and level of service were extremely disappointing for a hotel marketed as 5-star.
There’s many reviews about this hotel being more like a 3 star hotel and I should’ve trusted them.
The biggest issue was the bathroom in our original room. There was SIGNIFICANT visible mould throughout the shower area, along with damaged and poorly maintained finishes. The bathroom door was jammed and scraped heavily against the floor when opening and closing, and the shower rail/handle was also damaged. These are not minor cosmetic issues and should have been identified before the room was allocated to a guest.
After raising my concerns, management kindly upgraded us to another room. While I appreciated the gesture and their willingness to address the situation, even the upgraded room had visible mould in the bathroom. At that point, it was difficult to view this as an isolated issue. Visible mould in multiple bathrooms is simply not something I would expect from a hotel presenting itself as 5-star.
The common areas also did not feel remotely 5-star. The hallways leading to the rooms honestly felt more like the corridors of a basic motel than a luxury hotel. They were extremely warm with no effective air conditioning and really took away from the overall atmosphere the hotel is trying to create. The carpets were stained everywhere.
Breakfast was another disappointment. It is only available from 8:00am to 10:30am, which I found to be quite a limited window for a resort hotel, particularly in Ibiza. There was only one cook to order station, which resulted in long queues and having to stand around waiting for ages just to order eggs and very limited food overall.
There were also surprisingly few basic bathroom amenities, and complimentary still water was only replenished on the first day (I called the staff to ask for more water and he said we have to pay 6 euros per bottle of still water). We also experienced issues with the lift that made it feel unreliable.
Service around the pool was another disappointment. On one occasion I ordered a club sandwich and a glass of ice. After waiting around 30 minutes for the ice, I politely tried to get the attention of the staff member who had taken my order. He put his hand up / palm towards me while continuing to walk away. When I tried again around 10 minutes later, he initially ignored me again. When he eventually returned and I explained that neither the ice nor my food had arrived, there was no apology. Another staff member eventually delivered them.
The setting and views are beautiful and the hotel photographs well, but that alone does not make a property 5-star. The mould in both bathrooms, poor maintenance, motel-like hallways, limited breakfast setup and inconsistent service were far below what we expected. I genuinely cannot understand how this property has received or maintains a 5-star classification paying high prices during peak season.
I would not recommend staying at Mongibello if you are expecting a genuine 5-star hotel experience. Based on what we experienced, it is nowhere near the standard I would associate with a luxury property.
I’ll go back to staying at OKU next time.
Respuesta del hotel
Comentario: 20 ago. 2026
Dear Lena,
Thank you for sharing your feedback.
We are, of course, sorry to hear that Mongibello Ibiza was not your preferred choice and that your experience did not meet your expectations.
We would, however, like to make one point very clear: we are in absolute disagreement with bringing political or religious considerations into a hotel review. Our team works every day with professionalism and dedication for the hospitality industry, and we believe that our hotel should be evaluated exclusively on the quality of our facilities, service and the experience we provide to our guests.
We respect everyone’s personal beliefs and opinions, but these should not be confused with the work of our hotel team or the hospitality we strive to offer to every guest, regardless of their background.
We wish you all the best and hope you enjoy your future stays in Ibiza.
Kind regards,
Marta
Guest Experience Manager
Thank you for sharing your feedback.
We are, of course, sorry to hear that Mongibello Ibiza was not your preferred choice and that your experience did not meet your expectations.
We would, however, like to make one point very clear: we are in absolute disagreement with bringing political or religious considerations into a hotel review. Our team works every day with professionalism and dedication for the hospitality industry, and we believe that our hotel should be evaluated exclusively on the quality of our facilities, service and the experience we provide to our guests.
We respect everyone’s personal beliefs and opinions, but these should not be confused with the work of our hotel team or the hospitality we strive to offer to every guest, regardless of their background.
We wish you all the best and hope you enjoy your future stays in Ibiza.
Kind regards,
Marta
Guest Experience Manager
Excelente ubicación
C/ Los Rosales, 53 Urbanización Siesta, Ibiza, 07849, España|A 11,27 km del centro de la ciudad
Check-in y check-out
Check-in desde:
15:00
Check-out antes de:
12:00
Información útil
No se permiten mascotas
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
Comunicate con el hotel para obtener más información sobre cómo agregar camas supletorias.
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