Barceló Tenerife
+ 138
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Datos rápidos
Check-in desde: | 15:00 |
|---|---|
Check-out antes de: | 12:00 |
Desayuno | Desayuno disponible |
Mascotas | No se permiten mascotas |
Niños | Los niños son bienvenidos en este hotel |
Servicios
Wi-Fi
Estacionamiento
Aire acondicionado
Traslado aeroportuario
Piscina
Gimnasio
Más información sobre Barceló Tenerife
Barceló Tenerife
Barceló Tenerife offers luxury accommodation with sea views. The hotel has 8 swimming pools, free WiFi, and a fitness centre. Rooms at the all-inclusive Barceló Tenerife have a balcony and hydromassage bath.
Reseñas de 
Pareja
Comentario: 25 jul. 2026
Not 5* or fully all inclusive as advetised, but overall a relaxing week away
Overall we had a good stay and relaxing holiday, but not 5* as advertised and advistising on some booking website seems to be a litle misleding.
Good points
- Staff were all lovely and the reosrt was lovely and clean, ammenities like water, coffee, robes/slippers and basic bathroom items were also supplied.
- Great variety off pools and bars, with an adults only pool
- Buffet food had a great variety with a different cuisine theme each evening
- Spa treatment i booked was great (Paid for)
Bad Points
- Lack of the 5* luxury feel you expect when booking 5*
- The 2 à la carte restaurants you can book need to be paid for and are not included in all inclusive (not mentioned on the suppliers webiste)
- Similary the activities to book like tennis you also need to pay for. It seemed while we were staying that the Kayaking was also not 'on'/available while we were staying.
- We arrived at about 11am, and were allowed to use all of the hotel until our room was ready, unfortunately that wasnt until nearly 4pm, so possibly dont expect to be checked in until check in time or later. (We were more than happy to wait until 3pm but had hoped we could check in earlier)
- The 'beach' that is advertised is a very pebbly beach, not the kind where you can put a towel down - misleding info from booking website.
Good points
- Staff were all lovely and the reosrt was lovely and clean, ammenities like water, coffee, robes/slippers and basic bathroom items were also supplied.
- Great variety off pools and bars, with an adults only pool
- Buffet food had a great variety with a different cuisine theme each evening
- Spa treatment i booked was great (Paid for)
Bad Points
- Lack of the 5* luxury feel you expect when booking 5*
- The 2 à la carte restaurants you can book need to be paid for and are not included in all inclusive (not mentioned on the suppliers webiste)
- Similary the activities to book like tennis you also need to pay for. It seemed while we were staying that the Kayaking was also not 'on'/available while we were staying.
- We arrived at about 11am, and were allowed to use all of the hotel until our room was ready, unfortunately that wasnt until nearly 4pm, so possibly dont expect to be checked in until check in time or later. (We were more than happy to wait until 3pm but had hoped we could check in earlier)
- The 'beach' that is advertised is a very pebbly beach, not the kind where you can put a towel down - misleding info from booking website.
Familia viajera
Comentario: 25 jul. 2026
Poor experience and not a 5 star resort
We spent 10 nights in the Barcelo. There was two adults and two teenagers. Overall I would rate the experience as poor. This is advertised as a 5 star location but at best it’s on the lower reaches of a 4 star rating. Rooms were nice, but the food experience was limited in my view for what is claimed as a 5 star experience. The variety on each night was quite limited, and it really is the small features which I believe sets apart as a 5 star, for example the hallways around the rooms were very dirty and the small gym whilst functional didn’t have bottles of water. There was no refilling of the fridge in the room even if it was only soft drinks which again points to my 4 star rating. Towel quality was very poor, clean beach towels not available daily. Some of the bar staff were very helpful however a number of them had poor English and it was a challenge to request drinks. Snack bar was very limited after other amenities were closed with pre packed days old food in it. One of our parties also were overcharged by 20% on a taxi ride which again I appreciate is not directly related to reg hotel but this was ordered by them and we explained it to the hotel and they just advised unfortunate. The hotel is also advertised as a golf destination and we booked 4 days golfing in nearby courses. One of the courses was under construction so it was changed to Amarilla. Whilst not necessarily the hotels fault we were unable to play a number of holes due to the course being under some works and not being informed before of this and we cancelled our last days planned golf which nearly two weeks later despite several representations to the hotel we are still awaiting a refund. We have stayed in several similar all inclusive hotels across Europe and Overall I’m not someone who leaves negative responses on trips as I work in a customer related business and understand people’s expectation can be unrealistic but overall my experiences here was a poor one and I would advise anyone to be cautious when booking this hotel.
Pareja
Comentario: 22 jul. 2026
did not get room that was paid for and lack of customer service
I am extremely disappointed with my stay at the Barcelo Tenerife. I specifically paid for a partial sea view room, but the room I was given had no sea view at all. When I contacted the reception to explain that the room did not match what I had purchased, I was simply told that there were no other rooms available. The issue is not just the lack of availability — it is that the hotel failed to provide the room category that was advertised and paid for. I expected the hotel to offer a meaningful solution, such as a refund for the difference in room type, or another form of goodwill. Instead, I felt that my concern was dismissed. For a hotel of this standard, I expected much better customer service and more accountability. Paying extra for a specific room feature and then not receiving it is unacceptable. Unfortunately, this experience left me feeling frustrated and misled, and I would think twice before booking here
Respuesta del hotel
Comentario: 24 jul. 2026
Dear Gena,
Thank you for taking the time to share your feedback regarding your recent stay at Barceló Tenerife.
We are truly sorry to learn of your disappointment concerning the room allocated to you. We fully understand how frustrating it must have been to feel that the accommodation did not correspond to the room category you had booked, particularly when you had specifically chosen and paid for a partial sea view.
At Barceló Tenerife, we always strive to deliver the experience our guests expect, and your comments have been shared with the relevant departments so they can review both the room allocation process and the way situations such as yours are handled, ensuring clearer communication and the best possible assistance.
We sincerely regret that this issue overshadowed your stay and appreciate you bringing it to our attention. Feedback such as yours is invaluable in helping us continue to improve the experience we offer our guests.
Kind regards,
Francesca Bianco
Guest Experience Manager
Barceló Tenerife
Thank you for taking the time to share your feedback regarding your recent stay at Barceló Tenerife.
We are truly sorry to learn of your disappointment concerning the room allocated to you. We fully understand how frustrating it must have been to feel that the accommodation did not correspond to the room category you had booked, particularly when you had specifically chosen and paid for a partial sea view.
At Barceló Tenerife, we always strive to deliver the experience our guests expect, and your comments have been shared with the relevant departments so they can review both the room allocation process and the way situations such as yours are handled, ensuring clearer communication and the best possible assistance.
We sincerely regret that this issue overshadowed your stay and appreciate you bringing it to our attention. Feedback such as yours is invaluable in helping us continue to improve the experience we offer our guests.
Kind regards,
Francesca Bianco
Guest Experience Manager
Barceló Tenerife
Otro
Comentario: 21 jul. 2026
Wonderful
Friendly, very helpful staff. Lovely facilities, good food, lots to do. Stayed as a Royal guest half board and it was thoroughly relaxing. We used the gym, the aqua aerobics and the ping pong which were all fun. Evening shows were good & big screen for the world cup football. Rooms were very soundproof so you could shut out the entertainment noise too. The planting and thoughtful architecture are gorgeous. We especially loved the nature reserve tour and museum with interactive tunnel. The guide was wonderfully enthusiastic and we learned so much about the flora and fauna and history of this part of the island. I would totally recommend.
Respuesta del hotel
Comentario: 22 jul. 2026
Dear Dexter,
It was a pleasure to receive this kind review of your time with us.
We are delighted to read that you enjoyed your Royal Level experience and that our facilities, gastronomy and range of activities contributed to a relaxing and enjoyable holiday. It is fantastic to know that you made the most of the gym, aqua aerobics, table tennis and evening entertainment, as well as appreciating the comfort and soundproofing of our rooms.
We are especially pleased that you enjoyed the visit to the San Blas Environmental Reserve and Museum. This unique experience allows our guests to discover and appreciate the natural surroundings of the island, and we will be happy to share your kind words with our guide, who will certainly be delighted to know that their passion and enthusiasm made a difference.
Thank you once again for your recommendation. We hope to have the pleasure of welcoming you back to Barceló Tenerife in the near future for another memorable stay.
Best wishes,
Francesca Bianco,
Guest Experience Manager
It was a pleasure to receive this kind review of your time with us.
We are delighted to read that you enjoyed your Royal Level experience and that our facilities, gastronomy and range of activities contributed to a relaxing and enjoyable holiday. It is fantastic to know that you made the most of the gym, aqua aerobics, table tennis and evening entertainment, as well as appreciating the comfort and soundproofing of our rooms.
We are especially pleased that you enjoyed the visit to the San Blas Environmental Reserve and Museum. This unique experience allows our guests to discover and appreciate the natural surroundings of the island, and we will be happy to share your kind words with our guide, who will certainly be delighted to know that their passion and enthusiasm made a difference.
Thank you once again for your recommendation. We hope to have the pleasure of welcoming you back to Barceló Tenerife in the near future for another memorable stay.
Best wishes,
Francesca Bianco,
Guest Experience Manager
Familia viajera
Comentario: 20 jul. 2026
Think twice before booking!
I am not usually the kind of person who writes reviews, but this is simply too much to ignore.
We have spent five days at Barceló Tenerife so far, and we are genuinely relieved that we only have two more nights left. We cannot wait to leave. We travel abroad frequently, so we are familiar with hotels being presented as far more luxurious than they really are, but we have never encountered such a huge gap between the advertising and reality.
We have stayed at several Barceló hotels in different countries and were generally satisfied, which is why we chose this hotel as well.
The entire hotel is in serious need of renovation. The rooms are worn out and extremely basic, while the furniture is shabby, incomplete and uncomfortable. There are no proper chairs or a suitable table on the terrace, and there is nowhere to dry wet clothes other than hanging them over the balcony.
Families of three should be prepared to sleep together in the same bed, because the child’s bed is a narrow, squeaky camp bed that is completely unsuitable for sleeping. A constant sewage smell comes from the bathroom and fills the entire room. At times, it can even be smelled out on the terrace.
The pools are more like shallow paddling pools. They are small, overcrowded and clearly not designed for this number of guests, which means that proper swimming is almost impossible. When the weather is good, finding even two available sun loungers next to each other is virtually hopeless.
The breakfast selection is exactly what you would expect from a three-star hotel. The dining tables and chairs wobble, are uncomfortable and are often filthy. Eating normally on the outdoor dining terrace is almost impossible because of the number of flies.
Dinner is poor-quality and frankly unappetising. The quality of the ingredients is shockingly low, the selection is limited, and almost everything that needs to be cooked or fried is consistently inedible. Most dishes already come out of the kitchen cold.
As a last resort, you might turn to the pizza or pasta, but unfortunately, those are no better. A small bottle of water costs €3.50. In a genuine five-star hotel, this might not bother you, but here it simply feels like daylight robbery.
This is obviously not the hotel’s fault, but anyone considering staying here should be aware that this part of the island is extremely windy. The wind is strong enough to blow sun loungers straight into the pool, and it can also feel surprisingly cold, which significantly reduces the enjoyment of spending time outdoors.
As terrible as it sounds, this list could go on for much longer...
This review is not intended as pointless criticism or an attempt to attack the hotel. I am writing it because I genuinely do not want other guests to spend their holiday feeling as disappointed and frustrated as we have.
This review will probably disappear among all the positive comments, while the customer experience team will respond with the usual “We are sorry and will try to improve.” It is worth pointing out that many of the four- and five-star reviews appear to come from people who either have extremely low standards or have never stayed in a genuine five-star hotel before. This is something worth keeping in mind.
If you do not want to spend your entire holiday feeling angry and disappointed, stay as far away from this place as possible.
We have spent five days at Barceló Tenerife so far, and we are genuinely relieved that we only have two more nights left. We cannot wait to leave. We travel abroad frequently, so we are familiar with hotels being presented as far more luxurious than they really are, but we have never encountered such a huge gap between the advertising and reality.
We have stayed at several Barceló hotels in different countries and were generally satisfied, which is why we chose this hotel as well.
The entire hotel is in serious need of renovation. The rooms are worn out and extremely basic, while the furniture is shabby, incomplete and uncomfortable. There are no proper chairs or a suitable table on the terrace, and there is nowhere to dry wet clothes other than hanging them over the balcony.
Families of three should be prepared to sleep together in the same bed, because the child’s bed is a narrow, squeaky camp bed that is completely unsuitable for sleeping. A constant sewage smell comes from the bathroom and fills the entire room. At times, it can even be smelled out on the terrace.
The pools are more like shallow paddling pools. They are small, overcrowded and clearly not designed for this number of guests, which means that proper swimming is almost impossible. When the weather is good, finding even two available sun loungers next to each other is virtually hopeless.
The breakfast selection is exactly what you would expect from a three-star hotel. The dining tables and chairs wobble, are uncomfortable and are often filthy. Eating normally on the outdoor dining terrace is almost impossible because of the number of flies.
Dinner is poor-quality and frankly unappetising. The quality of the ingredients is shockingly low, the selection is limited, and almost everything that needs to be cooked or fried is consistently inedible. Most dishes already come out of the kitchen cold.
As a last resort, you might turn to the pizza or pasta, but unfortunately, those are no better. A small bottle of water costs €3.50. In a genuine five-star hotel, this might not bother you, but here it simply feels like daylight robbery.
This is obviously not the hotel’s fault, but anyone considering staying here should be aware that this part of the island is extremely windy. The wind is strong enough to blow sun loungers straight into the pool, and it can also feel surprisingly cold, which significantly reduces the enjoyment of spending time outdoors.
As terrible as it sounds, this list could go on for much longer...
This review is not intended as pointless criticism or an attempt to attack the hotel. I am writing it because I genuinely do not want other guests to spend their holiday feeling as disappointed and frustrated as we have.
This review will probably disappear among all the positive comments, while the customer experience team will respond with the usual “We are sorry and will try to improve.” It is worth pointing out that many of the four- and five-star reviews appear to come from people who either have extremely low standards or have never stayed in a genuine five-star hotel before. This is something worth keeping in mind.
If you do not want to spend your entire holiday feeling angry and disappointed, stay as far away from this place as possible.
Respuesta del hotel
Comentario: 25 jul. 2026
Dear Guest,
Thank you for taking the time to share such detailed feedback regarding your recent stay at Barceló Tenerife.
We are sincerely sorry to read that your experience did not meet your expectations, particularly as you chose our hotel based on previous positive stays at other Barceló properties. It is disappointing to learn that we were unable to provide the holiday you were looking forward to.
We regret that you found aspects of the room, its furnishings and comfort to be below your expectations. Please accept our apologies for the inconvenience caused by the odour you experienced in the bathroom. This is certainly not representative of the standards we strive to maintain, and comments such as yours are shared with our Maintenance team so they can thoroughly inspect and address any issues.
We are also sorry that our gastronomic offer did not meet your expectations. We take great pride in offering a varied buffet with fresh products and live cooking stations, and it is therefore disappointing to know that you were not satisfied with the quality, temperature and variety of the food. Your observations have been passed on to our Executive Chef and Food & Beverage team for review.
Regarding the swimming pools and sun loungers, we understand your frustration. During periods of high occupancy, demand for sunbeds can indeed be high, and we continue working to discourage the practice of reserving loungers for prolonged periods without use to ensure a fairer experience for all guests.
We also appreciate your comments about the outdoor conditions. While the wind is a natural characteristic of this part of Tenerife and unfortunately beyond our control, we understand that it may influence some guests' overall experience.
Although we regret that your perception of our hotel differed so greatly from what you expected, we genuinely appreciate your honest feedback. Reviews such as yours help us identify areas where we can continue improving the experience we offer our guests.
We are sorry that we were unable to leave you with a more positive impression and thank you once again for taking the time to share your comments.
Kind regards,
Francesca Bianco
Guest Experience Manager
Barceló Tenerife
Thank you for taking the time to share such detailed feedback regarding your recent stay at Barceló Tenerife.
We are sincerely sorry to read that your experience did not meet your expectations, particularly as you chose our hotel based on previous positive stays at other Barceló properties. It is disappointing to learn that we were unable to provide the holiday you were looking forward to.
We regret that you found aspects of the room, its furnishings and comfort to be below your expectations. Please accept our apologies for the inconvenience caused by the odour you experienced in the bathroom. This is certainly not representative of the standards we strive to maintain, and comments such as yours are shared with our Maintenance team so they can thoroughly inspect and address any issues.
We are also sorry that our gastronomic offer did not meet your expectations. We take great pride in offering a varied buffet with fresh products and live cooking stations, and it is therefore disappointing to know that you were not satisfied with the quality, temperature and variety of the food. Your observations have been passed on to our Executive Chef and Food & Beverage team for review.
Regarding the swimming pools and sun loungers, we understand your frustration. During periods of high occupancy, demand for sunbeds can indeed be high, and we continue working to discourage the practice of reserving loungers for prolonged periods without use to ensure a fairer experience for all guests.
We also appreciate your comments about the outdoor conditions. While the wind is a natural characteristic of this part of Tenerife and unfortunately beyond our control, we understand that it may influence some guests' overall experience.
Although we regret that your perception of our hotel differed so greatly from what you expected, we genuinely appreciate your honest feedback. Reviews such as yours help us identify areas where we can continue improving the experience we offer our guests.
We are sorry that we were unable to leave you with a more positive impression and thank you once again for taking the time to share your comments.
Kind regards,
Francesca Bianco
Guest Experience Manager
Barceló Tenerife
Muy buena ubicación
Avenida de Greñamora, Urbanización San Blas, 1, Oasis del Sur, Golf del Sur, 38639, España|A 1,28 km del centro de la ciudad
Check-in y check-out
Check-in desde:
15:00
Check-out antes de:
12:00
Información útil
Los niños son bienvenidos en este hotel
Comunicate con el hotel para obtener más información sobre cómo agregar camas supletorias.
1 años o menos
Gratis
No se permiten mascotas
Desayuno disponible
Opciones de desayuno
Desayuno vegetariano
Precio del desayuno
Comunicate con el hotel para obtener información sobre los precios
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. This property does not accommodate bachelor(ette) or similar parties. When booking half board, note that drinks are not included. When booking more than 3 rooms, different policies and additional supplements may apply. El Arrozante & La Trattoría Dolce Vita restaurants are not included in the All Inclusive rates.
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
Este hotel acepta los siguientes métodos de pago:
Barceló Tenerife: Preguntas frecuentes
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