Sandos Benidorm Suites
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Datos rápidos
Check-in desde: | 16:00 |
|---|---|
Check-out antes de: | 12:00 |
Desayuno | Desayuno disponible |
Mascotas | No se permiten mascotas |
Niños | Los niños son bienvenidos en este hotel |
Servicios
Wi-Fi
Piscina
Gimnasio
Recepción las 24 horas
Restaurante
No fumadores
Sandos Benidorm Suites: evaluaciones
Reseñas de 
Familia viajera
Comentario: 29 jul. 2026
Lovely family holiday, such lovely staff 10/10
We arrived back home yesterday. Just wanted to give a little review. We had a wonderful week at Sandos. All the staff were so lovely and friendly. Everyone works so hard at this hotel. Our room was really lovely and spacious. We were on the 7th floor which was a great view, if you don’t like heights I wouldn’t recommend any level after that. The food was very nice, we were quite impressed with the selection every lunch and dinner. The breakfast was the same every morning but always plenty to
Choose from. The lunch and evening meal was never repeated the week we was there. There is a lovely selection of meals, fresh pizzas, meats cooked in front of you, breads, desserts , vegetarian section etc. the only complaint was one lady? Who decided to moan to the staff and shout in the restaurant that she didn’t like the food, it was quite sad to watch for a few days her husband and daughter embarrassed at her behaviour, she did this at meal times for a couple of days then we didn’t see her which was nice. The other let down was some families who thought being on holiday meant they could leave there dinner area like a pig
Had been eating in there, plates of uneaten food all on the table piled up, and under the tables were disgusting, how anyone could leave it like that is beyond me. We as a family would take our plates up to help the staff a little and they were always so appreciative, I’m not saying everyone do this but at least leave the tables a little bit nicer it only takes seconds. All areas were kept clean and tidy , no food was ever left empty. The drinks were very good. They snack bar was so nice to have fresh food cooked in front of you. The gentleman at the snack bar was so
Nice and funny. The entertainment was good most nights, a couple nights wernt the best but we still made it a good night. We took a trip to the zoo and waterpark by taxi was only about 12 euros. The towns are very close and nice walks. Beach was lovely too, very busy though. We went market which was good, also busy but you
Can get a few bargains there. Nothing was any trouble at Sandos, all the staff were fab. Anyone going you will have a fab time, we were very sad to leave x
Choose from. The lunch and evening meal was never repeated the week we was there. There is a lovely selection of meals, fresh pizzas, meats cooked in front of you, breads, desserts , vegetarian section etc. the only complaint was one lady? Who decided to moan to the staff and shout in the restaurant that she didn’t like the food, it was quite sad to watch for a few days her husband and daughter embarrassed at her behaviour, she did this at meal times for a couple of days then we didn’t see her which was nice. The other let down was some families who thought being on holiday meant they could leave there dinner area like a pig
Had been eating in there, plates of uneaten food all on the table piled up, and under the tables were disgusting, how anyone could leave it like that is beyond me. We as a family would take our plates up to help the staff a little and they were always so appreciative, I’m not saying everyone do this but at least leave the tables a little bit nicer it only takes seconds. All areas were kept clean and tidy , no food was ever left empty. The drinks were very good. They snack bar was so nice to have fresh food cooked in front of you. The gentleman at the snack bar was so
Nice and funny. The entertainment was good most nights, a couple nights wernt the best but we still made it a good night. We took a trip to the zoo and waterpark by taxi was only about 12 euros. The towns are very close and nice walks. Beach was lovely too, very busy though. We went market which was good, also busy but you
Can get a few bargains there. Nothing was any trouble at Sandos, all the staff were fab. Anyone going you will have a fab time, we were very sad to leave x
Respuesta del hotel
Comentario: 31 jul. 2026
Dear 609vickin
Thank you for sharing such a lovely review of your stay with us. We're so pleased to hear that you had a fantastic family holiday and that our team made you feel so welcome throughout your visit.
It's wonderful to know you enjoyed the food, your room, the entertainment, and our facilities, and we truly appreciate your recognition of the hard work our staff put in every day. Your kind comments will mean so much to them.
We hope the memories of your holiday stay with you for a long time and we'd be delighted to welcome you back to Sandos for another memorable stay.
Kind regards
Nicky Coupland
Guest Services
Thank you for sharing such a lovely review of your stay with us. We're so pleased to hear that you had a fantastic family holiday and that our team made you feel so welcome throughout your visit.
It's wonderful to know you enjoyed the food, your room, the entertainment, and our facilities, and we truly appreciate your recognition of the hard work our staff put in every day. Your kind comments will mean so much to them.
We hope the memories of your holiday stay with you for a long time and we'd be delighted to welcome you back to Sandos for another memorable stay.
Kind regards
Nicky Coupland
Guest Services
Familia viajera
Comentario: 9 may. 2026
Fecha de estadía: may. 2026
Fantastic hotel
2nd time staying here.
Fantastic hotel, great staff, good choice of food.
The cleanliness of the hotel is immaculate the rooms are cleaned to a very high standard every day. Clean towels and toilet rolls provided each day by andrea. Restaurant is spotless and the choice of food is great and cooked fresh. Only downside is not much choice for children. Indian restaurant was a great experience. Tasty food aswell. The restaurant staff were fantastic with my granddaughter, she loves Dennis who is brilliant with all customers. Raúl was impressive with his lapkin origami of a lady. The bar staff were also fantastic at letting me get a bit wonky. Jeni and pepe was always happy and smiling and very chatty. Only one I had an issue with was the gay lad behind the bar, didn't know his name as never had a name badge on. (Wouldn't get the drinks order correct any time he served us) Snacks where also fantastic shame I couldn't remember his name (the tall one). Natalie on entertainment was fantastic and my granddaughter harley was landed that Natalie remembered her. Molly on reception was very helpful. The atmosphere of the hotel is so calming and chilled. In the night we could hear the music from the show in our room but it went off at 12am wasn't disturbing. Other guests was quite aswell.
Fantastic hotel, great staff, good choice of food.
The cleanliness of the hotel is immaculate the rooms are cleaned to a very high standard every day. Clean towels and toilet rolls provided each day by andrea. Restaurant is spotless and the choice of food is great and cooked fresh. Only downside is not much choice for children. Indian restaurant was a great experience. Tasty food aswell. The restaurant staff were fantastic with my granddaughter, she loves Dennis who is brilliant with all customers. Raúl was impressive with his lapkin origami of a lady. The bar staff were also fantastic at letting me get a bit wonky. Jeni and pepe was always happy and smiling and very chatty. Only one I had an issue with was the gay lad behind the bar, didn't know his name as never had a name badge on. (Wouldn't get the drinks order correct any time he served us) Snacks where also fantastic shame I couldn't remember his name (the tall one). Natalie on entertainment was fantastic and my granddaughter harley was landed that Natalie remembered her. Molly on reception was very helpful. The atmosphere of the hotel is so calming and chilled. In the night we could hear the music from the show in our room but it went off at 12am wasn't disturbing. Other guests was quite aswell.
Respuesta del hotel
Comentario: 13 may. 2026
Dear jamessQ1054BL
Thank you very much for taking the time to share your feedback following your second stay.
We are delighted to hear that you had another fantastic holiday and that you enjoyed the cleanliness, food selection, entertainment, and relaxing atmosphere. It is especially nice to know that the team helped make your stay and your granddaughter’s experience so enjoyable.
We also appreciate your comments regarding the children’s food options and the consistency of service at the bar. All feedback is taken seriously and will be shared with the relevant teams for review and improvement where needed.
Thank you once again for your kind words and continued support. We look forward to welcoming you back for a third visit in the future.
Kind regards
Nicky Coupland
Guest Services
Thank you very much for taking the time to share your feedback following your second stay.
We are delighted to hear that you had another fantastic holiday and that you enjoyed the cleanliness, food selection, entertainment, and relaxing atmosphere. It is especially nice to know that the team helped make your stay and your granddaughter’s experience so enjoyable.
We also appreciate your comments regarding the children’s food options and the consistency of service at the bar. All feedback is taken seriously and will be shared with the relevant teams for review and improvement where needed.
Thank you once again for your kind words and continued support. We look forward to welcoming you back for a third visit in the future.
Kind regards
Nicky Coupland
Guest Services
Pareja
Comentario: 31 jul. 2026
Lower your expectations
To hopefully lower the expectations of someone like us - this hotel is not 4 stars. Sunbed wars (nothing was done to stop this either), food is not good unless you like british cuisine (fried beige food) or seafood from buffets. Our room was in desperate need for renovations (toilet seat was loose, shower was falling off the wall and our bathroom door didn't even work when we first got our room). Air conditioning in the room was the worst one out of all the hotels we've stayed at. Entertainment was repeated every few days, which for us didn't matter because we spent most of the holiday away from the hotel anyways. Drinks from all inclusive was also awful (tasted bitter, no carbonation), sodas and non alcoholic was fine. Elevators for odd floors was SO SLOW, with no air conditioning either so it was like a sauna in there. We won't be returning to this hotel when we have stayed in much better hotels with lower rankings and lower prices. We had good experiences with the staff though, so no shade to any of them!
Familia viajera
Comentario: 28 jul. 2026
Good staff, not a 4 star hotel
First time in Benidorm and our first stay at this hotel.
Unfortunately, we arrived during a heatwave, which definitely affected our experience. The biggest issue was the air conditioning. There was none in the lifts or corridors, and the air con in the rooms was very weak, making it difficult to cool down after being outside. The room air conditioning also appears to be locked at 22°C. The only way we found to make it cooler was to switch it to the heating setting, turn the temperature down to 10°C and increase the fan speed. Luckily I'd seen this tip on a Facebook page.
One of the reasons we booked this hotel was because it looked like there would be plenty to do. Unfortunately, we found there was very little entertainment or activities. The teen room is tiny, and our children, aged 12 and 15, were bored for much of the holiday.
The food was okay overall, and we always found something to eat. The drinks selection was very good with plenty of choice.
The rooms are spacious, but they're looking tired and could do with some fresh paint and new curtains. You only receive a tiny bar of soap, and it isn't topped up during your stay. You have to ask at reception for more.
We stayed for 10 days, and by day 7 I had to ask for the toilet and floors to be cleaned and for the bedding to be changed, as the floors were very dirty and the bed needed fresh linen. Thankfully I repeated my request the following morning because there was no record of it having been logged.
The reception staff were a mixed bag. Claire was brilliant and quickly sorted a couple of issues we had, but one member of staff with dark hair and glasses was very rude and spoke down to us, which wasn't pleasant.
The bar and restaurant staff were lovely, with the exception of one bar male staff member. We also ate in the Indian restaurant. The food was ok, my husband and son especially enjoyed it, but the service there was outstanding and definitely one of the highlights.
Overall, the extreme weather did spoil our holiday to an extent, but better air conditioning would have made a huge difference. Combined with the lack of things to do and the issues we experienced, this didn't feel like a 4 star hotel. Unfortunately, we wouldn't return.
Unfortunately, we arrived during a heatwave, which definitely affected our experience. The biggest issue was the air conditioning. There was none in the lifts or corridors, and the air con in the rooms was very weak, making it difficult to cool down after being outside. The room air conditioning also appears to be locked at 22°C. The only way we found to make it cooler was to switch it to the heating setting, turn the temperature down to 10°C and increase the fan speed. Luckily I'd seen this tip on a Facebook page.
One of the reasons we booked this hotel was because it looked like there would be plenty to do. Unfortunately, we found there was very little entertainment or activities. The teen room is tiny, and our children, aged 12 and 15, were bored for much of the holiday.
The food was okay overall, and we always found something to eat. The drinks selection was very good with plenty of choice.
The rooms are spacious, but they're looking tired and could do with some fresh paint and new curtains. You only receive a tiny bar of soap, and it isn't topped up during your stay. You have to ask at reception for more.
We stayed for 10 days, and by day 7 I had to ask for the toilet and floors to be cleaned and for the bedding to be changed, as the floors were very dirty and the bed needed fresh linen. Thankfully I repeated my request the following morning because there was no record of it having been logged.
The reception staff were a mixed bag. Claire was brilliant and quickly sorted a couple of issues we had, but one member of staff with dark hair and glasses was very rude and spoke down to us, which wasn't pleasant.
The bar and restaurant staff were lovely, with the exception of one bar male staff member. We also ate in the Indian restaurant. The food was ok, my husband and son especially enjoyed it, but the service there was outstanding and definitely one of the highlights.
Overall, the extreme weather did spoil our holiday to an extent, but better air conditioning would have made a huge difference. Combined with the lack of things to do and the issues we experienced, this didn't feel like a 4 star hotel. Unfortunately, we wouldn't return.
Respuesta del hotel
Comentario: 31 jul. 2026
Dear Q4771TNaliciar
Thank you for taking the time to share your detailed feedback. We're truly sorry to hear that your stay didn't meet your expectations, especially during the extreme heat, and we understand how this affected your holiday.
We're pleased that some of our team, particularly Claire and the staff in our Indian restaurant, helped make parts of your stay more enjoyable. At the same time, we're sorry for the issues you experienced with the air conditioning, room servicing, entertainment, and service, and we'll be sharing your comments with the relevant teams.
Thank you again for your honest feedback, and we wish you all the best in your future travels.
Kind regards
Nicky Coupland
Guest Services
Thank you for taking the time to share your detailed feedback. We're truly sorry to hear that your stay didn't meet your expectations, especially during the extreme heat, and we understand how this affected your holiday.
We're pleased that some of our team, particularly Claire and the staff in our Indian restaurant, helped make parts of your stay more enjoyable. At the same time, we're sorry for the issues you experienced with the air conditioning, room servicing, entertainment, and service, and we'll be sharing your comments with the relevant teams.
Thank you again for your honest feedback, and we wish you all the best in your future travels.
Kind regards
Nicky Coupland
Guest Services
Viajero en grupo
Comentario: 25 jul. 2026
Not what we were expecting
Upon arrival, we were a little early for check-in and were told the luggage room was already full. Unfortunately, the staff weren’t very helpful in suggesting alternative luggage storage or somewhere we could get changed. We ended up leaving our luggage behind a glass door in an area that wasn’t supervised, which didn’t feel particularly secure.
Once we checked in, the room was spacious, modern, and had a good layout. However, there were noticeable signs of wear and tear. One of the bedroom sliding doors was hanging off and wouldn’t stay closed, there was only one small bin, and the patio door handles were difficult to use. The balcony was a good size and had a clothes drying rack, which was useful. The air conditioning wasn’t great, as it wouldn’t cool below 22°C, and leaving it on made the bedroom and living room feel damp. The walls were also very thin, meaning we could hear neighbours walking, talking, and even using light switches.
Our experience with the staff was mixed. Some were lovely, especially Denis, who was always friendly and incredibly helpful. Others were much less welcoming. During our stay, there was a major fire nearby (not on the hotel grounds). When I informed reception, the response felt dismissive. On another occasion, guests were trapped in the lift, which isn’t air-conditioned, for around 45 minutes. When I checked on them, they said they hadn’t been told if help was on the way. I informed reception, but despite explaining that the guests were unaware of what was happening, I was simply told an engineer had been called, with no indication that anyone had updated the people stuck inside.
We stayed on an all-inclusive basis, and the food offered a good variety each day. However, for anyone with food allergies, the lack of allergen labelling is a significant issue and something I think should now be standard in hotels. Denis was excellent at helping identify what I could and couldn’t eat. The all-inclusive alcoholic drinks were also unclear, as there didn’t seem to be a readily available menu showing what was included.
A few additional points: the hotel is around a 10–15 minute walk from the main strip, which suited us. There was entertainment during both the day and evening. A small shop is located within a five-minute walk, although it appeared to close around 10pm. Our airport transfer to the hotel took approximately 1 hour 30 minutes due to multiple drop-offs, while an Uber back to the airport took around 40 minutes and cost approximately €75.
Overall, the hotel has some positives, including spacious rooms, a good food selection, and excellent staff members like Denis. However, the inconsistent customer service, maintenance issues, and lack of attention to guest safety and communication meant the experience didn’t quite meet expectations.
Once we checked in, the room was spacious, modern, and had a good layout. However, there were noticeable signs of wear and tear. One of the bedroom sliding doors was hanging off and wouldn’t stay closed, there was only one small bin, and the patio door handles were difficult to use. The balcony was a good size and had a clothes drying rack, which was useful. The air conditioning wasn’t great, as it wouldn’t cool below 22°C, and leaving it on made the bedroom and living room feel damp. The walls were also very thin, meaning we could hear neighbours walking, talking, and even using light switches.
Our experience with the staff was mixed. Some were lovely, especially Denis, who was always friendly and incredibly helpful. Others were much less welcoming. During our stay, there was a major fire nearby (not on the hotel grounds). When I informed reception, the response felt dismissive. On another occasion, guests were trapped in the lift, which isn’t air-conditioned, for around 45 minutes. When I checked on them, they said they hadn’t been told if help was on the way. I informed reception, but despite explaining that the guests were unaware of what was happening, I was simply told an engineer had been called, with no indication that anyone had updated the people stuck inside.
We stayed on an all-inclusive basis, and the food offered a good variety each day. However, for anyone with food allergies, the lack of allergen labelling is a significant issue and something I think should now be standard in hotels. Denis was excellent at helping identify what I could and couldn’t eat. The all-inclusive alcoholic drinks were also unclear, as there didn’t seem to be a readily available menu showing what was included.
A few additional points: the hotel is around a 10–15 minute walk from the main strip, which suited us. There was entertainment during both the day and evening. A small shop is located within a five-minute walk, although it appeared to close around 10pm. Our airport transfer to the hotel took approximately 1 hour 30 minutes due to multiple drop-offs, while an Uber back to the airport took around 40 minutes and cost approximately €75.
Overall, the hotel has some positives, including spacious rooms, a good food selection, and excellent staff members like Denis. However, the inconsistent customer service, maintenance issues, and lack of attention to guest safety and communication meant the experience didn’t quite meet expectations.
Respuesta del hotel
Comentario: 29 jul. 2026
Dear guest,
Thank you for taking the time to share your detailed feedback. We're pleased to hear you enjoyed the spacious rooms, the variety of food, our location and especially the service provided by Denis. We will be sure to pass on your kind words to him. Denis is always on hand to assist guests with food allergies and dietary requirements, and we're delighted that his support made such a positive difference during your stay.
We're sorry to hear that some aspects of your stay did not meet your expectations. Regarding the luggage room, as many guests often arrive at the same time, it can occasionally reach full capacity. However, we appreciate your comments and understand your concerns about the alternative storage arrangements.
We also apologise for the maintenance issues you experienced and for the inconsistent service you received from some members of our team.
Thank you again for your balanced review. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
Kind regards,
Thank you for taking the time to share your detailed feedback. We're pleased to hear you enjoyed the spacious rooms, the variety of food, our location and especially the service provided by Denis. We will be sure to pass on your kind words to him. Denis is always on hand to assist guests with food allergies and dietary requirements, and we're delighted that his support made such a positive difference during your stay.
We're sorry to hear that some aspects of your stay did not meet your expectations. Regarding the luggage room, as many guests often arrive at the same time, it can occasionally reach full capacity. However, we appreciate your comments and understand your concerns about the alternative storage arrangements.
We also apologise for the maintenance issues you experienced and for the inconsistent service you received from some members of our team.
Thank you again for your balanced review. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
Kind regards,
Explorá la zona
Marbella, 2, Benidorm, 03503, España|A 1,28 km del centro de la ciudad
Información útil
Los niños son bienvenidos en este hotel
Comunicate con el hotel para obtener más información sobre cómo agregar camas supletorias.
1 años o menos
Gratis
No se permiten mascotas
Desayuno disponible
This property does not accommodate bachelor(ette) or similar parties. This property is located in a residential area, and guests are asked to refrain from excessive noise. Please inform Sandos Benidorm Suites of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. For stays on the 25 and 31 December, please note that the published rates include a mandatory fee for the gala dinners held on those evenings. Please note that to fully access everything included in the wellness and special packages, guests must be 16 years or older.
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
Este hotel acepta los siguientes métodos de pago:
Cash
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