Sunrise Aqua Joy Resort
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Datos rápidos
Check-in desde: | 14:00 |
|---|---|
Check-out antes de: | 12:00 |
Desayuno | Desayuno disponible |
Mascotas | No se permiten mascotas |
Niños | Los niños son bienvenidos en este hotel |
Servicios
Wi-Fi
Aire acondicionado
Traslado aeroportuario
Piscina
Gimnasio
Spa
Más información sobre Sunrise Aqua Joy Resort
Sunrise Aqua Joy Resort
Located on the beach in the city of Hurghada, Sunrise Aqua Joy Resort is a family hotel that offers 6 outdoor pools, park facilities and private beach access. It offers free WiFi in public areas.
Reseñas de 
Pareja
UK
Comentario: 11 jul. 2026
Fecha de estadía: jun. 2026
Above & Beyound
I must say from the moment you enter reception and some one says welcome home You actually feel like it is home .The total respect you recieve from all the staff is outstanding . The management team are the most down to earth people you will ever come across .The hotel itself isnt massive but that means that you are not treated as a room number but as a person .There is plenty of restaurants to eat in so there is always something delicious on offer .Drinks are good bar staff are superb .Animation are crazy lol how they keep going all day and night i will never know .I cant thank the staff enough for making our stay fabulous .But a big thank you to Mr Mo & Mini Mo you know who you are love you guys your the best
Respuesta del hotel
Comentario: 11 jul. 2026
Dear T4249BKandreab,
Warm Greetings from SUNRISE Aqua Joy Resort
First, we would like to thank you for chosen our hotel to enjoy your holiday and for sharing your feedback with us, kindly be informed that we are very happy that you enjoyed your stay with us and will be honored to welcome you again in SUNRISE Aqua Joy Resort.
With best regards,
Guest experience & Quality Department
Warm Greetings from SUNRISE Aqua Joy Resort
First, we would like to thank you for chosen our hotel to enjoy your holiday and for sharing your feedback with us, kindly be informed that we are very happy that you enjoyed your stay with us and will be honored to welcome you again in SUNRISE Aqua Joy Resort.
With best regards,
Guest experience & Quality Department
Viajero en grupo
Comentario: 22 jul. 2026
The best
Everyday was fun to be there! Starting with the rooms they were clean and spacious, food was delis!! Location was also nice since you’re really not far from shops or restaurants. Service was good, staff were smiling every single day.
The atmosphere there was nice because animation team did really good job keeping us entertained.
It was the best hotel yet!!
The atmosphere there was nice because animation team did really good job keeping us entertained.
It was the best hotel yet!!
Respuesta del hotel
Comentario: 22 jul. 2026
Dear kate_inab576,
Warm Greetings from SUNRISE Aqua Joy Resort
First, we would like to thank you for chosen our hotel to enjoy your holiday and for sharing your feedback with us, kindly be informed that we are very happy that you enjoyed your stay with us and will be honored to welcome you again in SUNRISE Aqua Joy Resort.
With best regards,
Guest experience & Quality Department
Warm Greetings from SUNRISE Aqua Joy Resort
First, we would like to thank you for chosen our hotel to enjoy your holiday and for sharing your feedback with us, kindly be informed that we are very happy that you enjoyed your stay with us and will be honored to welcome you again in SUNRISE Aqua Joy Resort.
With best regards,
Guest experience & Quality Department
Familia viajera
CA
Comentario: 18 jul. 2026
Lovely resort, entertainment is not family friendly.
Service: Excellent service. Staff are all very friendly and professional. Everyone from lobby staff to room service and everyone in between.
Food: Great food options. Buffet is excellent quality food. Restaurant is clean and the service is excellent. Snack bars and pool bars are a great option for hungry little ones poolside.
Rooms: Rooms are clean and well kept.
Shows: Shows are not kid friendly. Almost every show which is dancing is a bunch of girls dancing inappropriately to inappropriate songs. In the 4 days we stayed there was no celebration of Egyptian culture. No folklore dance. The "International dance" was basically excevively vulgar Latin dancing. Not nice for families to sit and watch. Very disappointing that this is what people would come to Egypt to see.
Food: Great food options. Buffet is excellent quality food. Restaurant is clean and the service is excellent. Snack bars and pool bars are a great option for hungry little ones poolside.
Rooms: Rooms are clean and well kept.
Shows: Shows are not kid friendly. Almost every show which is dancing is a bunch of girls dancing inappropriately to inappropriate songs. In the 4 days we stayed there was no celebration of Egyptian culture. No folklore dance. The "International dance" was basically excevively vulgar Latin dancing. Not nice for families to sit and watch. Very disappointing that this is what people would come to Egypt to see.
Respuesta del hotel
Comentario: 19 jul. 2026
Dear Monalsmaeil,
Thank you for taking the time to share your detailed feedback. We are delighted to hear that you enjoyed our friendly and professional team, the quality and variety of our food, and the cleanliness of both our restaurants and rooms. Your kind words mean a great deal to us and will be shared with our staff.
We also appreciate your honest comments regarding our entertainment program. We understand your concerns about the suitability of some performances for families and your disappointment at not experiencing more traditional Egyptian cultural shows during your stay. Guest feedback is invaluable, and we will share your observations with our entertainment management team as we continually review and improve our program to better meet the expectations of all our guests.
We hope to have the opportunity to welcome you and your family again in the future and provide an even more enjoyable experience.
Thank you for sharing the review. If you'd like the reply to sound warmer, shorter, or more luxurious, I can adjust it.
Kind regards,
Guest Experience & Quality Department
Thank you for taking the time to share your detailed feedback. We are delighted to hear that you enjoyed our friendly and professional team, the quality and variety of our food, and the cleanliness of both our restaurants and rooms. Your kind words mean a great deal to us and will be shared with our staff.
We also appreciate your honest comments regarding our entertainment program. We understand your concerns about the suitability of some performances for families and your disappointment at not experiencing more traditional Egyptian cultural shows during your stay. Guest feedback is invaluable, and we will share your observations with our entertainment management team as we continually review and improve our program to better meet the expectations of all our guests.
We hope to have the opportunity to welcome you and your family again in the future and provide an even more enjoyable experience.
Thank you for sharing the review. If you'd like the reply to sound warmer, shorter, or more luxurious, I can adjust it.
Kind regards,
Guest Experience & Quality Department
Familia viajera
Comentario: 7 jul. 2026
Fecha de estadía: jun. 2026
A disappointing experience
Honestly, this was one of the worst stays I’ve ever experienced, and the entire experience fell far short of my expectations. If I had checked into the hotel expecting a lower standard, I might have been able to accept a lot of things; but what actually happened was very disappointing.
As soon as we arrived at the hotel, the receptionist greeted us in a very routine manner; he took our details, put the wristbands on us, and told us we could head to the snack bar while our room was being prepared. It was around 12:30.
We went to the restaurant and came back around 1:15, because I had been told earlier that the room would likely be ready within an hour. When I asked him, he told me to wait a bit. I waited once, twice, and a third time; finally, I told him—calmly but firmly—that this was too much, and simply pointed to the watch, without any rudeness or disrespect.
I was surprised when he replied, "Check-in time is at 2:00," even though he had just told me the room was ready. That was the first thing that gave me a very poor impression of the hotel; his tone wasn't professional, and I felt like I was simply expected to stand aside and wait.
About ten minutes before 2:00, I asked to see the reception manager but found he wasn't there; however, Mr. Ayman—the assistant reception manager—handled the situation with the utmost professionalism, took care of everything for me, and I received my room key within minutes. That made me feel like the problem wasn't the room; the problem was the way I was treated by the first staff member.
The biggest problem was the room itself. I booked a Family Suite with Jacuzzi because the hotel's website clearly states that it has a pool view. However, the room I was assigned had a garden view facing the street—there was no pool view at all—and the aqua park was right in front of me, standing about three stories high and completely blocking the view.
As far as I'm concerned, this is misleading information. If these rooms include both pool-view and garden-view options, that needs to be clearly stated on the website; I booked and paid based on a specific expectation, but when I arrived, I found something completely different. To me, this isn't just a misunderstanding; it’s an unclear advertisement, and I consider it a form of misleading information.
I objected from day one, but the response was: “This is what we have; there are no other rooms.” That was it—no one tried to find a solution, no one said they’d move us if a room opened up, and there was absolutely no attempt to handle the situation.
The strange thing is that during the three days I stayed there, no one spoke to me, no one apologized, and no official tried to find out whether I was satisfied or not.
In the end, I couldn't complete my stay and checked out early. I contacted the company that made the booking for me, and they told me the hotel would get in touch to apologize and explain the situation, but that never happened at all.
The only person who contacted me was Mr. Amr, and that was after I had written a very negative review. He spoke to me respectfully, and that’s what prompted me to raise the rating a bit so as not to be unfair to the rest of the staff; honestly, most of the hotel staff were very respectful, and my issue wasn't with them—it was with how the situation was handled from the very first minute.
There’s also something that really bothered me regarding the cleanliness. The hotel operates on an all-inclusive basis and serves drinks. On the last day, I noticed that once a guest finished with a glass, it wasn't put through a dishwasher or sanitized in any way; it was simply given a quick rinse with tap water and served to another guest. For me, this is completely unacceptable; how could I—or my children or wife—casually consume drinks in a place that serves alcohol?
I don't understand how the Ministry of Tourism and Antiquities could award a 4-star rating to a hotel like this. And by the way, it’s not just my experience; if you’re interested, I can point you to a group where there is an overwhelming number of complaints about this hotel—I’d be happy to do so.
Ultimately, I feel that the money I paid wasn't worth the service I received. What bothered me wasn't just a single incident, but a series of issues—starting from the moment I entered the hotel, continuing with a room that differed from what was advertised and a lack of concern about resolving the problem, and ending with cleanliness issues. Unfortunately, the entire experience left me with a very poor impression of the hotel.
As soon as we arrived at the hotel, the receptionist greeted us in a very routine manner; he took our details, put the wristbands on us, and told us we could head to the snack bar while our room was being prepared. It was around 12:30.
We went to the restaurant and came back around 1:15, because I had been told earlier that the room would likely be ready within an hour. When I asked him, he told me to wait a bit. I waited once, twice, and a third time; finally, I told him—calmly but firmly—that this was too much, and simply pointed to the watch, without any rudeness or disrespect.
I was surprised when he replied, "Check-in time is at 2:00," even though he had just told me the room was ready. That was the first thing that gave me a very poor impression of the hotel; his tone wasn't professional, and I felt like I was simply expected to stand aside and wait.
About ten minutes before 2:00, I asked to see the reception manager but found he wasn't there; however, Mr. Ayman—the assistant reception manager—handled the situation with the utmost professionalism, took care of everything for me, and I received my room key within minutes. That made me feel like the problem wasn't the room; the problem was the way I was treated by the first staff member.
The biggest problem was the room itself. I booked a Family Suite with Jacuzzi because the hotel's website clearly states that it has a pool view. However, the room I was assigned had a garden view facing the street—there was no pool view at all—and the aqua park was right in front of me, standing about three stories high and completely blocking the view.
As far as I'm concerned, this is misleading information. If these rooms include both pool-view and garden-view options, that needs to be clearly stated on the website; I booked and paid based on a specific expectation, but when I arrived, I found something completely different. To me, this isn't just a misunderstanding; it’s an unclear advertisement, and I consider it a form of misleading information.
I objected from day one, but the response was: “This is what we have; there are no other rooms.” That was it—no one tried to find a solution, no one said they’d move us if a room opened up, and there was absolutely no attempt to handle the situation.
The strange thing is that during the three days I stayed there, no one spoke to me, no one apologized, and no official tried to find out whether I was satisfied or not.
In the end, I couldn't complete my stay and checked out early. I contacted the company that made the booking for me, and they told me the hotel would get in touch to apologize and explain the situation, but that never happened at all.
The only person who contacted me was Mr. Amr, and that was after I had written a very negative review. He spoke to me respectfully, and that’s what prompted me to raise the rating a bit so as not to be unfair to the rest of the staff; honestly, most of the hotel staff were very respectful, and my issue wasn't with them—it was with how the situation was handled from the very first minute.
There’s also something that really bothered me regarding the cleanliness. The hotel operates on an all-inclusive basis and serves drinks. On the last day, I noticed that once a guest finished with a glass, it wasn't put through a dishwasher or sanitized in any way; it was simply given a quick rinse with tap water and served to another guest. For me, this is completely unacceptable; how could I—or my children or wife—casually consume drinks in a place that serves alcohol?
I don't understand how the Ministry of Tourism and Antiquities could award a 4-star rating to a hotel like this. And by the way, it’s not just my experience; if you’re interested, I can point you to a group where there is an overwhelming number of complaints about this hotel—I’d be happy to do so.
Ultimately, I feel that the money I paid wasn't worth the service I received. What bothered me wasn't just a single incident, but a series of issues—starting from the moment I entered the hotel, continuing with a room that differed from what was advertised and a lack of concern about resolving the problem, and ending with cleanliness issues. Unfortunately, the entire experience left me with a very poor impression of the hotel.
Respuesta del hotel
Comentario: 8 jul. 2026
Dear Pioneer17323325615,
Thank you for taking the time to share such a detailed review. We are genuinely sorry to learn that your stay did not meet your expectations and that several aspects of your experience left you disappointed.
First and foremost, we sincerely apologize for the frustration you experienced during check-in. While our official check-in time is 2:00 PM, we understand that our communication regarding your room's readiness was inconsistent. We also regret that the interaction with our front desk representative did not reflect the level of professionalism and hospitality we strive to provide. Your feedback has been shared with the Front Office Management team for review and appropriate follow-up.
We are pleased to hear that our Assistant Front Office Manager, Mr. Ayman, was able to assist you professionally, and we will be sure to recognize him for his efforts. We also appreciate your kind words about Mr. Amr and the rest of our team. It means a great deal to us that you acknowledged the dedication of many of our staff members despite your overall disappointment.
Regarding your room, we sincerely regret that the view did not match your expectations. Room descriptions provided through our website and our booking partners are intended to be as accurate as possible, and we understand how disappointing it is when the accommodation received differs from what was anticipated. Your comments have been forwarded to the relevant departments so that the presentation of our room categories can be reviewed for greater clarity and to avoid any misunderstanding in the future.
We are equally sorry that you felt your concerns were not addressed during your stay. Every guest deserves to feel heard, and we regret that we did not provide the level of follow-up and service recovery that you expected.
Your comments regarding the handling of drinking glasses are particularly concerning. We take hygiene and food safety very seriously, and our established procedures require that all reusable glassware be thoroughly washed and sanitized before being reused. We have shared your observations with our Food & Beverage and Hygiene teams for immediate investigation to ensure that all procedures are being followed consistently.
We also regret that your experience ultimately led you to shorten your stay. This is never the outcome we want for our guests, and we understand your disappointment.
Your feedback is invaluable because it helps us identify areas where we must improve. We appreciate you bringing these matters to our attention, and we hope you will consider giving us another opportunity in the future to provide you with the level of service and experience that we are committed to delivering.
Kind regards,
Gues Experience & Quality Department
Thank you for taking the time to share such a detailed review. We are genuinely sorry to learn that your stay did not meet your expectations and that several aspects of your experience left you disappointed.
First and foremost, we sincerely apologize for the frustration you experienced during check-in. While our official check-in time is 2:00 PM, we understand that our communication regarding your room's readiness was inconsistent. We also regret that the interaction with our front desk representative did not reflect the level of professionalism and hospitality we strive to provide. Your feedback has been shared with the Front Office Management team for review and appropriate follow-up.
We are pleased to hear that our Assistant Front Office Manager, Mr. Ayman, was able to assist you professionally, and we will be sure to recognize him for his efforts. We also appreciate your kind words about Mr. Amr and the rest of our team. It means a great deal to us that you acknowledged the dedication of many of our staff members despite your overall disappointment.
Regarding your room, we sincerely regret that the view did not match your expectations. Room descriptions provided through our website and our booking partners are intended to be as accurate as possible, and we understand how disappointing it is when the accommodation received differs from what was anticipated. Your comments have been forwarded to the relevant departments so that the presentation of our room categories can be reviewed for greater clarity and to avoid any misunderstanding in the future.
We are equally sorry that you felt your concerns were not addressed during your stay. Every guest deserves to feel heard, and we regret that we did not provide the level of follow-up and service recovery that you expected.
Your comments regarding the handling of drinking glasses are particularly concerning. We take hygiene and food safety very seriously, and our established procedures require that all reusable glassware be thoroughly washed and sanitized before being reused. We have shared your observations with our Food & Beverage and Hygiene teams for immediate investigation to ensure that all procedures are being followed consistently.
We also regret that your experience ultimately led you to shorten your stay. This is never the outcome we want for our guests, and we understand your disappointment.
Your feedback is invaluable because it helps us identify areas where we must improve. We appreciate you bringing these matters to our attention, and we hope you will consider giving us another opportunity in the future to provide you with the level of service and experience that we are committed to delivering.
Kind regards,
Gues Experience & Quality Department
Familia viajera
Comentario: 9 abr. 2026
Fecha de estadía: abr. 2026
Highly recommended
The hotel complex has the perfect location, with integrated path to the private beach. The hotel rooms were very clean and were also cleaned regularly when indicated.
Respuesta del hotel
Comentario: 9 abr. 2026
Sehr geehrte Frau Julia Kim W,
Vielen Dank das Sie sich die Zeit genommen haben Ihre positiven Urlaubserfahrungen mitzuteilen und für die lieben Worte über unser Personal.
Das gesamte Team des SUNRISE Aqua Joy Resort hofft Sie bald wieder Willkommen zu heißen und Ihnen einen unvergesslichen Urlaub zu bescheren.
Mit freundlichen Grüßen
Guest experience & Quality Department
Vielen Dank das Sie sich die Zeit genommen haben Ihre positiven Urlaubserfahrungen mitzuteilen und für die lieben Worte über unser Personal.
Das gesamte Team des SUNRISE Aqua Joy Resort hofft Sie bald wieder Willkommen zu heißen und Ihnen einen unvergesslichen Urlaub zu bescheren.
Mit freundlichen Grüßen
Guest experience & Quality Department
Excelente ubicación
Villages Road El Mamsha, Hurgada, 84517, Egipto|A 10,1 km del centro de la ciudad
Check-in y check-out
Check-in desde:
14:00
Check-out antes de:
12:00
Información útil
Los niños son bienvenidos en este hotel
Comunicate con el hotel para obtener más información sobre cómo agregar camas supletorias.
Comunicate con el hotel para obtener más información sobre cómo agregar una cuna.
No se permiten mascotas
Desayuno disponible
Precio del desayuno
Comunicate con el hotel para obtener información sobre los precios
Horarios de desayuno
07:00 - 10:30 desde Lunes hasta Domingo
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19). Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size. Please note that the all inclusive soft does not include alcohol. Kindly note that a birth certificate for children and marriage certificate are requested upon check-in. When booking more than 5 rooms, different policies and additional supplements may apply. 31-12 New Year gala dinner supplement is included in the rate for adults only, any child between 4 till 11.99 will be charged with 110 US$ per child.
Este hotel acepta los siguientes métodos de pago:
Cash
Sunrise Aqua Joy Resort: Preguntas frecuentes
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