Hotel Volcano Baños
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Datos rápidos
Check-in desde: | 15:00 |
|---|---|
Check-out antes de: | 12:00 |
Mascotas | No se permiten mascotas |
Servicios
Wi-Fi
Estacionamiento
Piscina
Spa
Recepción las 24 horas
No fumadores
Más información sobre Hotel Volcano Baños
Hotel Volcano Baños
Located in Baños, Hotel Volcano Baños provides a garden and massage services. This 3-star hotel offers room service and a 24-hour front desk. There is a year-round outdoor pool and guests can make use of free WiFi and free private parking.
Reseñas de 
Familia viajera
Comentario: 26 mar. 2023
Fecha de estadía: mar. 2023
Very nice stay in Banos
2 night stay in Baños. Very helpful and friendly staff. Comfortable beds, delicious authentic breakfast. Nice pool and jacuzzi. Good location very close to city center and thermal baths. Only complaint is walls are thin so it was a bit noisy in the morning with doors closing and voices on hallway.
Viajero en grupo
Comentario: 14 nov. 2022
Fecha de estadía: nov. 2022
Locked in property!
A friend and I rented the apartment in the hotel. The property was clean, the breakfasts were great (only time restaurant is open), the staff was friendly and helpful.
The next door neighbor was fighting with his wife and extremely loud, when I called the son to complained he would minimize and say it wasn’t happening (even though he was in Quito).
They lock the property gate at around 11:00-11:30. One morning my friend and I got up to go to the thermal pools at 6:30am, but we found the gates were still locked, no one was at the property and we couldn’t get out. I rang the registration desk bell, went inside the office, I went upstairs to the second floor and called out for someone, went to a shed where supposedly someone stays…nothing, no one was at the property. We were there locked in and had been all night and probably the prior three nights as well. I called the son to tell him we were locked in, he said that was not true. I turned video on to show him that we were locked in, at that moment a female employee drove up in a scooter snuck her hand on the side of the gate (anyone could do that from the outside) and pulled out the key and opened the gate. I was upset and mentioned to the son that there was an earthquake tremor at 3:45am, had it been more serous than it was, or had a medical emergency taken place with us, we wouldn’t have been able to get out. Not to mention anyone could have seen where the “secret” key was stashed and had free reign of the property and its guests. I believe we were the only guests that week until Thursday, November 3. The son became very rude and defensive at my upset and complaint and started gaslighting me, saying that I was being rude to him. The nerve!
After we returned from the pools, the owners (the son’s parents were waiting for us when we arrived at the restaurant for breakfast, they asked how we were and we told them how upset we were at being left licked in this place all night and their son’s behavior, they apologized and said that the father normally stays but that he had not the night before. Anyway, they tried to do damage control, but a little too late. Later in the evening I heard they were saying that the father had been there, but that he was taking a shower, BS! they had already admitted to us that he had not stayed there that night and that we had been there alone locked in the property with no way to get out
I should also mention that they set up tours with a company for the day after we arrived , and the company forgot to pick us up. We were waiting and they had the staff member had yo call the hotel owner to call the tour company, who then sent another company to pick us up…
The next door neighbor was fighting with his wife and extremely loud, when I called the son to complained he would minimize and say it wasn’t happening (even though he was in Quito).
They lock the property gate at around 11:00-11:30. One morning my friend and I got up to go to the thermal pools at 6:30am, but we found the gates were still locked, no one was at the property and we couldn’t get out. I rang the registration desk bell, went inside the office, I went upstairs to the second floor and called out for someone, went to a shed where supposedly someone stays…nothing, no one was at the property. We were there locked in and had been all night and probably the prior three nights as well. I called the son to tell him we were locked in, he said that was not true. I turned video on to show him that we were locked in, at that moment a female employee drove up in a scooter snuck her hand on the side of the gate (anyone could do that from the outside) and pulled out the key and opened the gate. I was upset and mentioned to the son that there was an earthquake tremor at 3:45am, had it been more serous than it was, or had a medical emergency taken place with us, we wouldn’t have been able to get out. Not to mention anyone could have seen where the “secret” key was stashed and had free reign of the property and its guests. I believe we were the only guests that week until Thursday, November 3. The son became very rude and defensive at my upset and complaint and started gaslighting me, saying that I was being rude to him. The nerve!
After we returned from the pools, the owners (the son’s parents were waiting for us when we arrived at the restaurant for breakfast, they asked how we were and we told them how upset we were at being left licked in this place all night and their son’s behavior, they apologized and said that the father normally stays but that he had not the night before. Anyway, they tried to do damage control, but a little too late. Later in the evening I heard they were saying that the father had been there, but that he was taking a shower, BS! they had already admitted to us that he had not stayed there that night and that we had been there alone locked in the property with no way to get out
I should also mention that they set up tours with a company for the day after we arrived , and the company forgot to pick us up. We were waiting and they had the staff member had yo call the hotel owner to call the tour company, who then sent another company to pick us up…
Ubicación
Rafael Vieira Montalvo, Baños, 180250, Ecuador|A 0,67 km del centro de la ciudad
Check-in y check-out
Check-in desde:
15:00
Check-out antes de:
12:00
Información útil
No se permiten mascotas
Comunicate con el hotel para obtener más información sobre cómo agregar camas supletorias.
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