Palms Promenade Luxury Rooms
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Datos rápidos
Check-in desde: | 15:00 |
|---|---|
Check-out antes de: | 10:00 |
Mascotas | No se permiten mascotas |
Niños | Los niños son bienvenidos en este hotel |
Servicios
Más información sobre Palms Promenade Luxury Rooms
Palms Promenade Luxury Rooms
Set in the centre of Split, Palms Promenade Luxury Rooms offers accommodation with free WiFi in a historic building. Built in 19th century, this 4-star guest house is within 1.1 km of Bacvice Beach and 1.7 km of Park Mladeži Stadium.
Comentario: 10 ago. 2026
Fecha de estadía: ago. 2026
Comentario: 20 jul. 2026
Fecha de estadía: jul. 2026
Comentario: 24 jun. 2026
Fecha de estadía: jun. 2026
Comentario: 18 jun. 2026
Fecha de estadía: may. 2026
Beware! Charged twice with no refund
The location was great and the rooms were generally clean, but my experience after the stay completely overshadowed any positives.
Before our trip, I attempted to update the guest names for each room for an easy check in. Booking.com unexpectedly tried to charge me €40 to make the change and gave me 24 hours to pay or the booking would be cancelled. I immediately contacted them and told them I was not informed I would be charged for that and not to make the change and to leave the reservation as-is if that would be the case. They didn’t respond in time and the booking was cancelled anyway.
Booking.com told me they couldn’t reinstate the original booking, that I would be refunded within 7-12 days, and that I needed to book the rooms again. To avoid losing the accommodation, I rebooked the same rooms immediately. We stayed at the hotel and everything seemed fine.
The problem is that the refund for the cancelled booking never came.
More than 20 days later, Booking.com informed me that the hotel had already received payment for both bookings and that the hotel needed to approve or initiate the refund process. I contacted the hotel multiple times and explained that I had effectively been charged twice for the same three rooms and three-night stay.
The hotel’s response was simply that this was outside the scope of their business activities and that I should contact the third-party provider. When I pointed out that they had reportedly received payment for both bookings, they still refused to help resolve the issue.
As a result, I paid for six nights when I only stayed for three.
On top of that, the property itself had several maintenance issues:
• The bathtub wouldn’t fill beyond a few inches.
• The air conditioning barely worked in one of the rooms.
• One room only had two pillows and staff couldn’t provide any extras.
• One shower started leaking into the apartment below halfway through the stay, forcing us to share a bathroom.
• To their credit, they did provide a partial refund for the shower issue.
The hotel has a good location, but between the maintenance problems and being charged twice for the stay with no meaningful assistance from the property, I would strongly caution other travelers before booking here. If anything goes wrong with your reservation or payment, don’t expect much help.
Comentario: 13 may. 2026
Fecha de estadía: may. 2026
Ubicación
9 Obala Hrvatskog narodnog preporoda, Split, 21000, Croacia|A 1,52 km del centro de la ciudad
Check-in y check-out
Check-in desde:
15:00
Check-out antes de:
10:00
Información útil
Los niños son bienvenidos en este hotel
Comunicate con el hotel para obtener más información sobre cómo agregar camas supletorias.
Comunicate con el hotel para obtener más información sobre cómo agregar una cuna.
No se permiten mascotas