Indra Inn
+ 37
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Datos rápidos
Check-in desde: | 14:00 |
|---|---|
Check-out antes de: | 11:00 |
Mascotas | No se permiten mascotas |
Servicios
Wi-Fi
Estacionamiento
Aire acondicionado
Traslado aeroportuario
No fumadores
Lavandería
Más información sobre Indra Inn
Indra Inn
Situated 1.3 km from Grande Beach, Indra Inn offers accommodation with a patio. Featuring a garden, the 3-star bed and breakfast has air-conditioned rooms with a private bathroom.
Reseñas de 
Viajero solo
Comentario: 29 sep. 2023
Fecha de estadía: oct. 2022
Salt of the Earth hosts.
The ant guy's review really bugs me. Matt and Natalia are salt of the earth people perfectly suited for the hospitality industry. Matt, went over and above with his time helping arrange new business cards, taxies and fully accommodated me when I had to leave early due to an unexpected work related circumstance.
Love this place and hope to be back soon.
Love this place and hope to be back soon.
Respuesta del hotel
Comentario: 7 oct. 2023
Hahahah...thank you very much for this lovely review complete with hilarious pun. It was a great pleasure to have you and we look forward to having you again. We are deeply grateful for your business and helping our little business with this review.
Viajero solo
US
Comentario: 22 may. 2023
Fecha de estadía: may. 2023
Ant-infested rooms, worst customer service I've ever experienced. You've been warned.
I hate to leave bad reviews because I know how challenging it can be for small business owners in the hospitality industry especially. I wasn't even going to leave a review on Google because I'd left him one on AirBNB and didn't want to cause too much trouble for the guy. I left a negative but fair review on airbnb but then he had it removed alleging that I threatened him with a negative review when I never said anything to him about my review. So here I am now since Matthew is one of the most dishonest people I've ever come across, and it's quite unfortunate he is in a customer-facing role. My experience with Matthew has been one of the worst experiences I've ever had, and I don't want anyone else to have the negative experience that I did.
Matthew seemed super nice at first and was very welcoming. I was actually looking forward to my stay because of how friendly he seemed. I checked into my room, it seemed fine. The rooms were a bit old, not well insulated so the a/c units struggled to keep it cool, but at $65/night, I wasn't expecting a four star hotel. It's maybe slightly overpriced still (probably $50/night is more like it) but it's close enough, and I only booked it the night before so didn't have many options. The location is okay, a couple good restaurants nearby, and it's a 15 minute walk to a nice, quiet beach.
I dropped my bags off in the room and came back two hours later, and lo and behold, the room was covered with ants. I initially saw a group of about 20 ants coming in from a hole in the wall, and upon closer inspection I found a handful of ants throughout the room and on the bed. I know this is Costa Rica, and it's an older building so a few bugs are to be expected. But when you've got a minor swarm of ants that appeared over the course of maybe 90 minutes, I was afraid what would happen if I stayed the night and what I might wake up to.
I informed Matthew of the situation and he was dismissive the entire time, saying "I don't see any ants". Luckily I took a video otherwise I imagine he would have continued to deny that there were any ants in the room. He invited me to come back, but honestly, would you go back to a room that was swarming with ants? He said they were gone now within a few minutes of me texting him, so I assumed he killed them and cleared them out. But seeing as how they appeared so quickly, I was assuming they would only return. You might see a couple ants in your room, no big deal. You don't see 20 ants out of nowhere for no reason, there's a good chance there's more where they came from.
The worst (but also funniest) part of this whole experience is that Matthew refused to offer a full refund and kept offering me a free night instead. What kind of person working in hospitality would think to offer a guest an extended stay in a bug-infested room? What guest in their right mind would gladly accept a free night when they could wake up to a bed covered in ants?
Matthew seems like a nice guy on the surface, and if you don't experience any issues with your room, then you likely won't have any problems since he will get your money, and that's all he really wants. But be warned, if you experience any issues that will cost him any money, you're in for an uphill battle to get back any empathy or compassion from him. Good luck if you have a negative experience in this place. I'm sure he will do what he can do to help *unless* it costs him any money, at which point you're out of luck.
I managed to get a partial refund but even that would not have been possible had I not documented the issue. He still charged me for the first night since he wouldn't be able to find someone to rebook the ant-infested room in time.
I'd be shocked that someone like this is still in business if it weren't for how shrewd and money-focused he is. I would really advise spending your money elsewhere, there are people who out there who are actually decent people and deserve it far more than Matthew.
You've been warned.
Matthew seemed super nice at first and was very welcoming. I was actually looking forward to my stay because of how friendly he seemed. I checked into my room, it seemed fine. The rooms were a bit old, not well insulated so the a/c units struggled to keep it cool, but at $65/night, I wasn't expecting a four star hotel. It's maybe slightly overpriced still (probably $50/night is more like it) but it's close enough, and I only booked it the night before so didn't have many options. The location is okay, a couple good restaurants nearby, and it's a 15 minute walk to a nice, quiet beach.
I dropped my bags off in the room and came back two hours later, and lo and behold, the room was covered with ants. I initially saw a group of about 20 ants coming in from a hole in the wall, and upon closer inspection I found a handful of ants throughout the room and on the bed. I know this is Costa Rica, and it's an older building so a few bugs are to be expected. But when you've got a minor swarm of ants that appeared over the course of maybe 90 minutes, I was afraid what would happen if I stayed the night and what I might wake up to.
I informed Matthew of the situation and he was dismissive the entire time, saying "I don't see any ants". Luckily I took a video otherwise I imagine he would have continued to deny that there were any ants in the room. He invited me to come back, but honestly, would you go back to a room that was swarming with ants? He said they were gone now within a few minutes of me texting him, so I assumed he killed them and cleared them out. But seeing as how they appeared so quickly, I was assuming they would only return. You might see a couple ants in your room, no big deal. You don't see 20 ants out of nowhere for no reason, there's a good chance there's more where they came from.
The worst (but also funniest) part of this whole experience is that Matthew refused to offer a full refund and kept offering me a free night instead. What kind of person working in hospitality would think to offer a guest an extended stay in a bug-infested room? What guest in their right mind would gladly accept a free night when they could wake up to a bed covered in ants?
Matthew seems like a nice guy on the surface, and if you don't experience any issues with your room, then you likely won't have any problems since he will get your money, and that's all he really wants. But be warned, if you experience any issues that will cost him any money, you're in for an uphill battle to get back any empathy or compassion from him. Good luck if you have a negative experience in this place. I'm sure he will do what he can do to help *unless* it costs him any money, at which point you're out of luck.
I managed to get a partial refund but even that would not have been possible had I not documented the issue. He still charged me for the first night since he wouldn't be able to find someone to rebook the ant-infested room in time.
I'd be shocked that someone like this is still in business if it weren't for how shrewd and money-focused he is. I would really advise spending your money elsewhere, there are people who out there who are actually decent people and deserve it far more than Matthew.
You've been warned.
Respuesta del hotel
Comentario: 7 oct. 2023
I can't tell if this person actually believes their own lies, or if he was just trying to scam a free night, but either way, as anyone who is able to read between the lines will immediately see complete lack of truth in this review.
Viajero solo
Comentario: 28 ene. 2023
Fecha de estadía: ene. 2023
Great place to stay!
The hosts were very friendly and welcoming. Beds were super comfy and the rooms were clean and cozy. Breakfasts were delicious and the tours were booked with ease. There is also a great restaurant right next door. Highly recommend!
Pareja
Comentario: 17 feb. 2020
Fecha de estadía: ene. 2020
LOVE
We booked through Airbnb but I wanted to leave a review here too since we had such a great stay. Matthew and Natalia are so welcoming! This place has a community vibe like a hostel but the accommodations are much nicer and we had the privacy of our own room. If you’re there on a Wednesday night be sure to check out the market down the street at the brewery, it was one of my favorite parts of our stay. Such a great town!
Otro
Comentario: 18 ene. 2020
Fecha de estadía: ene. 2020
Simple and Perfect
We wanted a low key place to enjoy some beach time in Costa Rica and we could not have been happier with Indra Inn and Matt and his family - lovely people. Indra Inn is a simple place with good energy. There is a pleasant common area with tables and hammocks - and breakfast is served there daily. The owners are knowledgeable and helpful - appreciated the laundry service very much too!
Respuesta del hotel
Comentario: 15 feb. 2020
Thanks so much. It was a pleasure having you stay with us. We're grateful for the time you took to write a review. Thank you.
Excelente ubicación
25 meters after El Huerto, Refundores, 50309, Costa Rica|A 1,01 km del centro de la ciudad
Check-in y check-out
Check-in desde:
14:00
Check-out antes de:
11:00
Información útil
No se permiten mascotas
Comunicate con el hotel para obtener más información sobre cómo agregar camas supletorias.
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