Conrad Shanghai
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Datos rápidos
Check-in desde: | 15:00 |
|---|---|
Check-out antes de: | 12:00 |
Mascotas | No se permiten mascotas |
Más información sobre Conrad Shanghai
Conrad Shanghai
Rising up along the bustling East Nanjing Road Pedestrian Street, the gorgeous 66-storey Conrad Shanghai is one of Shanghai’s landmarks in the city centre.
Comentario: 16 jul. 2026
Fecha de estadía: jul. 2026
Recommend for your Shanghai stay and great service.
Respuesta del hotel
Comentario: 17 jul. 2026
Comentario: 18 jul. 2026
Fecha de estadía: jul. 2026
Don’t go to this hotel it’s a waste of money. There are better 5 star hotels in SH
Comentario: 14 jul. 2026
Fecha de estadía: jul. 2026
Conrad Shanghai
Respuesta del hotel
Comentario: 17 jul. 2026
Comentario: 13 jul. 2026
Fecha de estadía: jul. 2026
Beautiful Property, Deeply Disappointing Experience
During my stay, I discovered that cash was missing from my room. I cannot state with certainty exactly when or how it disappeared, but the fact that I had to report missing cash at a luxury five-star hotel is, in itself, deeply concerning. I have stayed at hundreds of hotels around the world over the years and have never encountered a situation like this.
After reporting the incident, I asked management several specific questions about their investigation. One of my primary concerns was the amount of time housekeeping spent in my room. According to the information provided by the hotel, one housekeeping visit lasted approximately 14 minutes, while another lasted approximately 39 minutes. These durations appeared unusual to me, particularly the longer visit, and I asked management to explain why housekeeping remained in my room for that length of time. My question was never directly answered.
Instead, I received responses that appeared to be standardized or template-based. Rather than addressing my specific questions, management repeatedly stated that an internal investigation had been completed, no evidence of wrongdoing had been found, and that I should file a police report. While I understand that a hotel cannot conclude misconduct without evidence, I expected my legitimate questions to be answered thoughtfully and transparently.
This review is not intended to accuse any individual employee. It reflects my disappointment with the way a serious guest concern was handled. When a guest reports missing property, especially at a hotel of this caliber, professionalism means more than simply stating that an investigation was completed. It also means communicating openly, addressing reasonable questions, and demonstrating genuine concern for the guest's experience.
The hotel itself is attractive and well maintained, but customer service is ultimately judged by how problems are handled. Unfortunately, I left feeling that management was more focused on closing the matter than on meaningfully addressing my concerns. That experience fell well short of the standard I expected from a Conrad property.
Comentario: 7 jul. 2026
Fecha de estadía: jun. 2026
i returned to this hotel numerous times since March, only the very first time i was there did i receive fresh fruit in the room, and then a "gift" of biscuits the next day, it was one of the reasons i returned but alas, no fruit on the three times i checked in over a period of 2 weeks! Lastly the lack of English speaking staff is very apparent and has made me decide not to return to this hotel on my future trip
Excelente ubicación
789 East NanJing Road, Nanjing Donglu, Shanghái, 200001, China|A 0,51 km del centro de la ciudad
Check-in y check-out
Check-in desde:
15:00
Check-out antes de:
12:00
Información útil
No se permiten mascotas
Los niños pueden dormir en la habitación sin cargo. No se incluye cama adicional.
Hay camas adicionales por un cargo extra, según el tamaño de la habitación.

