Water Front Apartments
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Familia viajera
Comentario: 13 oct. 2025
Fecha de estadía: oct. 2025
Disappointed
am writing to express my disappointment regarding an unpleasant experience I had during my recent stay at your hotel.
When I came to check out, I was asked to wait while the housekeeping staff inspected the room. A few minutes later, a staff member came to the reception carrying a towel and informed me that I had to pay for it because it had some hair dye stains. I explained that the color marks were from my wife’s hair dye, and they could easily be removed with proper cleaning.
Despite my explanation, both the housekeeping staff and the receptionist insisted that I must pay for the towel. I found their attitude and the way they handled the situation unprofessional and disrespectful, especially considering that I had already paid the full amount for my stay.
I truly believe this situation could have been managed more politely and professionally. I hope the management reviews this matter seriously to ensure such incidents do not happen again to other guests.
Sincerely,
Hicham routi
Room number 1005/date 10/10/2025
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When I came to check out, I was asked to wait while the housekeeping staff inspected the room. A few minutes later, a staff member came to the reception carrying a towel and informed me that I had to pay for it because it had some hair dye stains. I explained that the color marks were from my wife’s hair dye, and they could easily be removed with proper cleaning.
Despite my explanation, both the housekeeping staff and the receptionist insisted that I must pay for the towel. I found their attitude and the way they handled the situation unprofessional and disrespectful, especially considering that I had already paid the full amount for my stay.
I truly believe this situation could have been managed more politely and professionally. I hope the management reviews this matter seriously to ensure such incidents do not happen again to other guests.
Sincerely,
Hicham routi
Room number 1005/date 10/10/2025
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Familia viajera
Comentario: 14 jun. 2025
Fecha de estadía: jun. 2025
Disappointing Stay at Waterfront Lusail
We recently stayed at Waterfront Lusail and booked 3 rooms for our group. Unfortunately, our overall experience fell short of expectations.
While the rooms were generally clean, there were several issues that affected our comfort. The walls were noticeably dirty, and utensils were incomplete, making it inconvenient for basic use. There were no available trash cans in the rooms, and we were also provided with an insufficient number of towels, which was very inconvenient for a group booking.
The dining experience was also disappointing. We booked with meals included, but upon arrival, the restaurant couldn’t confirm whether food would be buffet or à la carte. For breakfast, there were only two options available, which was very limiting. For lunch, the only choice was à la carte, served at 2:30 PM, even though checkout was at 12 noon. Though we were given a late check-out until 2 PM, food was only served around 1 PM, making the experience feel rushed and poorly coordinated.
While the staff were polite, the lack of basic amenities, poor coordination, and unclear communication made our stay disappointing. We hope management addresses these issues to provide a better experience for future guests.
While the rooms were generally clean, there were several issues that affected our comfort. The walls were noticeably dirty, and utensils were incomplete, making it inconvenient for basic use. There were no available trash cans in the rooms, and we were also provided with an insufficient number of towels, which was very inconvenient for a group booking.
The dining experience was also disappointing. We booked with meals included, but upon arrival, the restaurant couldn’t confirm whether food would be buffet or à la carte. For breakfast, there were only two options available, which was very limiting. For lunch, the only choice was à la carte, served at 2:30 PM, even though checkout was at 12 noon. Though we were given a late check-out until 2 PM, food was only served around 1 PM, making the experience feel rushed and poorly coordinated.
While the staff were polite, the lack of basic amenities, poor coordination, and unclear communication made our stay disappointing. We hope management addresses these issues to provide a better experience for future guests.
Familia viajera
Comentario: 7 jun. 2025
Fecha de estadía: jun. 2025
Poor customer service
a confirmed reservation with this hotel through Booking.com to spend our holiday with my fsmily, but to my shock, they cancelled my booking without any prior notice. I only found out upon arrival (or while checking on my reservation), leaving me and my family completely stranded and forced to scramble for last-minute accommodation. This is completely unacceptable and shows a serious lack of professionalism and concern for guests.
There was no email, phone call, or message—nothing to inform me of the cancellation. If the hotel was overbooked or needed to cancel for any reason, the minimum courtesy would have been to let me know in advance so I could make other arrangements. And to make matters worse, they offered zero solution, no alternative accommodation, no apology, not even the decency to take responsibility.
I would strongly caution others against booking here, especially if you’re relying on your plans being honored. Reliability and communication are fundamental for any hospitality business, and this hotel failed on both fronts. So disappointed
There was no email, phone call, or message—nothing to inform me of the cancellation. If the hotel was overbooked or needed to cancel for any reason, the minimum courtesy would have been to let me know in advance so I could make other arrangements. And to make matters worse, they offered zero solution, no alternative accommodation, no apology, not even the decency to take responsibility.
I would strongly caution others against booking here, especially if you’re relying on your plans being honored. Reliability and communication are fundamental for any hospitality business, and this hotel failed on both fronts. So disappointed
Pareja
Comentario: 7 sep. 2024
Fecha de estadía: sep. 2024
What you repaired in
A very bad experience, the surgeon and the Egyptian Hungarian in Residence are very poorly dealt with, and they use the insurance amount for what they get back as the bed money is not clean! And the check in is too late and this hotel at the public entrance is too much 3 stars Madeira Les Halles 5
Ubicación
Building 22, 70-Lusail Street, No. 223, 22062, Catar
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