Mountainside Lodge
+ 39
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Datos rápidos
Check-in desde: | 16:00 |
|---|---|
Check-out antes de: | 10:00 |
Mascotas | No se permiten mascotas |
Niños | Los niños son bienvenidos en este hotel |
Servicios
Piscina
Gimnasio
Spa
Restaurante
No fumadores
Lavandería
Mountainside Lodge: evaluaciones
Reseñas de 
Familia viajera
Comentario: 15 mar. 2025
Fecha de estadía: mar. 2025
Great location and stay for ski vacation!
My family, including two teenagers, stayed at Mountainside Lodge for four nights on a skiing vacation. The location is excellent, just a short walk to the Whistler Gondala, many restaurants and the Village stroll. Even the Gateway loop is close by.
The suite which included two full washrooms, an ensuite sauna, fireplace, kitchen and dining area, bedroom in the loft, and both a trundle bed and a pull out double sofa bed in the living room. There was plenty of bedding all packed up and ready for the last two bedding options. The kitchen is well supplied with everything you need.
The outdoor pool was very warm and there is also a nice hot tub. The staff were so helpful and friendly, even coming up to bring down our luggage due to the elevator being out of service. There are free lockers and locks to use for your skis. We would definitely stay here again especially at the great rate we got!
The suite which included two full washrooms, an ensuite sauna, fireplace, kitchen and dining area, bedroom in the loft, and both a trundle bed and a pull out double sofa bed in the living room. There was plenty of bedding all packed up and ready for the last two bedding options. The kitchen is well supplied with everything you need.
The outdoor pool was very warm and there is also a nice hot tub. The staff were so helpful and friendly, even coming up to bring down our luggage due to the elevator being out of service. There are free lockers and locks to use for your skis. We would definitely stay here again especially at the great rate we got!
Respuesta del hotel
Comentario: 23 mar. 2025
Thank you for your review! We are thrilled that you enjoyed your stay at our resort and had a wonderful experience. We hope to welcome you back soon!
Familia viajera
Comentario: 23 sep. 2024
Fecha de estadía: ago. 2024
Comfortable enough but very noisy!
Agree with most other people who suggest that it needs a bit of TLC. The funniest part was we couldn't find the bed when we walked in! It is in the cupboard and is a pull down bed. The staff tried really hard and made us welcome however the hotel is incredibly noisy and it didn't really matter what side of the hotel either over the busy road or the busy pub. It was OK and served what we needed but I'm not sure I would dash back
Respuesta del hotel
Comentario: 24 sep. 2024
Thank you for taking the time to share your feedback on your recent stay with us. We're happy to learn that you had an enjoyable experience overall. However, we strive to exceed expectations. We will ensure your concerns regarding the visit are passed along to resort management so that we may continue to improve in the future.
Familia viajera
Comentario: 19 oct. 2023
Fecha de estadía: ago. 2023
Rude, Rodents and Regrets
Aside from being quite dark, the room itself was okay, location was great, walkable to most locations. Good to have a full kitchen. Those are the good things.
Unfortunately, the RODENT issue and super rude staff will prevent me from every staying there again, or recommending it to anyone. At first I thought I was seeing things moving on the floor, but then to my unpleasant surprise I looked up from my book to see a mouse running around the kitchen floor! It ran under the stove, and in looking under there I saw not only 2 other dead mice, but traps everywhere - the kitchen beside the couch, near bathroom.
Jenny, who was the only AMAZING staff member, quickly came up and tried to catch it, placed more traps and tried to accomodate us, but said there were no other available rooms at the time. She also was the one to remove all the mice, dead or alive, and was super sweet.
The bathroom is run down and dated, and clearly with a rodent issue it's safe to say the place isn't clean at all!
Top it off with a very rude front desk reception, in particular IMANE, who was incredibly rude not only in person, but hung up on me twice on the phone when I tried calling to speak to the management. She lied multiple times, would not even provide me with a receipt (Jenny was able to do so later that day, no problem) and favored certain guests over others. When I told her about the rodent issue, all she had to say was "yes, we do have a problem. They are coming down from the mountain." No recourse at all. Imane alone would be a reason to NOT stay there, for fear of having to deal with her again. She wouldn't even give me the name of the manager or a contact saying "they are on vacation for 3 weeks so no one is available for you."
With the exeption of Jenny (she needs a raise and promotion), none of the reception staff ever even looked up once when we entered or exited the lodge, and were not friendly.
This was all during a slower season, I can only imagine how bad it would be during prime season.
Never staying there again.
Unfortunately, the RODENT issue and super rude staff will prevent me from every staying there again, or recommending it to anyone. At first I thought I was seeing things moving on the floor, but then to my unpleasant surprise I looked up from my book to see a mouse running around the kitchen floor! It ran under the stove, and in looking under there I saw not only 2 other dead mice, but traps everywhere - the kitchen beside the couch, near bathroom.
Jenny, who was the only AMAZING staff member, quickly came up and tried to catch it, placed more traps and tried to accomodate us, but said there were no other available rooms at the time. She also was the one to remove all the mice, dead or alive, and was super sweet.
The bathroom is run down and dated, and clearly with a rodent issue it's safe to say the place isn't clean at all!
Top it off with a very rude front desk reception, in particular IMANE, who was incredibly rude not only in person, but hung up on me twice on the phone when I tried calling to speak to the management. She lied multiple times, would not even provide me with a receipt (Jenny was able to do so later that day, no problem) and favored certain guests over others. When I told her about the rodent issue, all she had to say was "yes, we do have a problem. They are coming down from the mountain." No recourse at all. Imane alone would be a reason to NOT stay there, for fear of having to deal with her again. She wouldn't even give me the name of the manager or a contact saying "they are on vacation for 3 weeks so no one is available for you."
With the exeption of Jenny (she needs a raise and promotion), none of the reception staff ever even looked up once when we entered or exited the lodge, and were not friendly.
This was all during a slower season, I can only imagine how bad it would be during prime season.
Never staying there again.
Respuesta del hotel
Comentario: 23 oct. 2023
Thank you for sharing your experience with us. We want all of our guests to feel comfortable during their stay, and we are disappointed to hear this was not the case. Your feedback is invaluable to us, and we will make sure to pass it on to resort management so that we may continue to improve in the future. Can you please call our Shell Vacations Club Owner Care team at 1-877-743-5510 so we can learn more details of your stay and help improve your future visits?
Pareja
Comentario: 1 mar. 2024
Fecha de estadía: feb. 2024
Great Lodging!
We enjoyed our stay. We read reviews regarding the need for updating, but we did not find this a deterrent. The condo was clean and the bed was very comfortable. It was very roomy, the fireplace worked great and easy to turn on. The property is in the middle of the village, so traffic noise is expected, but the location was close to everything, including the gondolas, a quick walk even with ski boots on. You don’t need a car when here. The pool/hot tub was perfect, they provide robes to get to the tub, which is a nice touch.
Respuesta del hotel
Comentario: 18 mar. 2024
A heartfelt thank you from our team for your wonderful 5-star review! We're absolutely delighted to learn that you had an exceptional experience during your recent stay with us. We hope to see you again soon!
Familia viajera
Comentario: 5 dic. 2023
Fecha de estadía: jul. 2023
Would definitely stay again
We really liked this hotel. The only reason I would not give it a 5 star rating is due to it's age. It is a bit dated, but was very clean and well equipped for our 3 day stay in the summer. Beds were comfortable and the full kitchen was a bonus.
Respuesta del hotel
Comentario: 7 dic. 2023
Thank you for taking the time to review your 4-star stay with us. We're pleased to hear that you had an enjoyable overall experience and will share your feedback with our resort management team on areas we can improve. We're looking forward to welcoming you back for a better stay.
Explorá la zona
4417 Sundial Pl, Whistler, V0N 1B4, Canadá|A 0,45 km del centro de la ciudad
Información útil
Los niños son bienvenidos en este hotel
Comunicate con el hotel para obtener más información sobre cómo agregar camas supletorias.
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No se permiten mascotas
Este hotel acepta los siguientes métodos de pago:
Cash
Mountainside Lodge: Preguntas frecuentes
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