SureStay Plus by Best Western Coquitlam
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Datos rápidos
Check-in desde: | 15:00 |
|---|---|
Check-out antes de: | 11:00 |
Mascotas | Se permiten mascotas con un cargo adicional |
Servicios
Wi-Fi
Estacionamiento
Aire acondicionado
Piscina
Gimnasio
Recepción las 24 horas
Más información sobre SureStay Plus by Best Western Coquitlam
SureStay Plus by Best Western Coquitlam
Located 20 minutes' drive from downtown Vancouver, surrounded by shopping and dining options, this hotel in Coquitlam offers an outdoor heated swimming pool. SureStay Plus Hotel by Best Western Coquitlam serves a free breakfast every morning.
Reseñas de 
Viajero solo
Comentario: 6 jul. 2026
Fecha de estadía: may. 2026
Worst experience ever
Only book this place if you are going to use it to just sleep. The bed was nice.
The room I would give 0 stars if I could. The bathroom had yellow buildup all over the ceiling, red mold in the bathroom grout, hair in the tub, floors and on the wall. The room had not been dusted in what looked like centuries and they did not clean the glass; there were fingerprints and toothpaste splashes still.
Service I would give 0 starts if I could. This room triggered my asthma and almost made me throw up when I entered. I came from out of the country to tried to address this the next day with the staff and get a refund for the days I didn't want to stay, and the room made me so sick I just wanted to go home. I booked six days but the woman in front lied every step of the way about trying to get a refund and called the police on me for pursuing it. The first time the police came I told them what was going on and how I was trying to get a refund and they were getting several phone calls, and the front person just didn't want to deal with me. They let me stay so I could work with the 3rd party. I honestly think they are just calling the cops on anyone that wants to get a refund and pushes it so they don't have to give the refund. I finally convinced the 3rd party to give me a partial refund so I could leave and not lose 5 nights I had left. I got 2 nights credited but needed to leave the property. Sick and exhausted I packed my things and had the third party on the phone. They continued to lie about the possibility of a refund. Saying it wasn't on them when they directly told the third party there would be no refund due to hotel policy. I had to have the third party on the phone and her at the same time to figure this out. I tried to check out and because of this argument they called the police again. I was just trying to check out and go home. The third party wanted verification but was having a hard time reaching the hotel to verify.
I have traveled all over the world, several trips and never have I experienced such a dirty, rude place. I will never book with BestWestern again or go to Canada. The Dominican Republic, Germany, Mexico, Hawaii, Las Vegas, Austria is 1000% cleaner than this place.
I don't have pictured of the red mold from the bathroom because I cleaned it myself.
The room I would give 0 stars if I could. The bathroom had yellow buildup all over the ceiling, red mold in the bathroom grout, hair in the tub, floors and on the wall. The room had not been dusted in what looked like centuries and they did not clean the glass; there were fingerprints and toothpaste splashes still.
Service I would give 0 starts if I could. This room triggered my asthma and almost made me throw up when I entered. I came from out of the country to tried to address this the next day with the staff and get a refund for the days I didn't want to stay, and the room made me so sick I just wanted to go home. I booked six days but the woman in front lied every step of the way about trying to get a refund and called the police on me for pursuing it. The first time the police came I told them what was going on and how I was trying to get a refund and they were getting several phone calls, and the front person just didn't want to deal with me. They let me stay so I could work with the 3rd party. I honestly think they are just calling the cops on anyone that wants to get a refund and pushes it so they don't have to give the refund. I finally convinced the 3rd party to give me a partial refund so I could leave and not lose 5 nights I had left. I got 2 nights credited but needed to leave the property. Sick and exhausted I packed my things and had the third party on the phone. They continued to lie about the possibility of a refund. Saying it wasn't on them when they directly told the third party there would be no refund due to hotel policy. I had to have the third party on the phone and her at the same time to figure this out. I tried to check out and because of this argument they called the police again. I was just trying to check out and go home. The third party wanted verification but was having a hard time reaching the hotel to verify.
I have traveled all over the world, several trips and never have I experienced such a dirty, rude place. I will never book with BestWestern again or go to Canada. The Dominican Republic, Germany, Mexico, Hawaii, Las Vegas, Austria is 1000% cleaner than this place.
I don't have pictured of the red mold from the bathroom because I cleaned it myself.
Viajero anónimo
Comentario: 11 sep. 2026
Fecha de estadía: sep. 2026
I have never had a more ridiculous hotel experience in my life. I’ve stayed in a lot of hotels, am not high maintenance, doesn’t take much to satisfy me. What follows is the story of my 3 night stay of repeated problems, and the staff that liked to argue instead of helping with problems.
After checking in, we discovered that our toilet wouldn’t flush. We were heading out for my son’s hockey, informed the front desk of the problem, and headed out. Got back at 10:30pm to discover it wasn’t fixed. Talked to the front desk about it again, and was given a new room at 11pm. Was given only one room key and no sleeve with wifi password for new room. Discovered that the new room was visibly smaller. Calmly asked if I would be given any refund for the visibly smaller room and inconvenience. Was subjected to a 5 minute tirade about how the problem was solved and how hard her day was.
Next day went by with no issues. 3rd day woke up to a puddle of water on the floor. Discovered it was from the ac unit. Told the front desk, don’t know if they ever fixed it. Just turned ac off. Son needed to do homework, needed wifi password, so went down to front desk. Subjected to argument that there’s no way we didnt have the password already it’s on the key card sleeve…remember we weren’t given a sleeve with our new room. Later that evening came back to find beds not well made, towels replaced, but not stacked properly on the shelf, so one had fallen off the shelf INTO the toilet.
After checking in, we discovered that our toilet wouldn’t flush. We were heading out for my son’s hockey, informed the front desk of the problem, and headed out. Got back at 10:30pm to discover it wasn’t fixed. Talked to the front desk about it again, and was given a new room at 11pm. Was given only one room key and no sleeve with wifi password for new room. Discovered that the new room was visibly smaller. Calmly asked if I would be given any refund for the visibly smaller room and inconvenience. Was subjected to a 5 minute tirade about how the problem was solved and how hard her day was.
Next day went by with no issues. 3rd day woke up to a puddle of water on the floor. Discovered it was from the ac unit. Told the front desk, don’t know if they ever fixed it. Just turned ac off. Son needed to do homework, needed wifi password, so went down to front desk. Subjected to argument that there’s no way we didnt have the password already it’s on the key card sleeve…remember we weren’t given a sleeve with our new room. Later that evening came back to find beds not well made, towels replaced, but not stacked properly on the shelf, so one had fallen off the shelf INTO the toilet.
Familia viajera
Comentario: 3 sep. 2026
Fecha de estadía: sep. 2026
Very disappointing reservation and customer-service experience I am extremely disappointed with my experience involving
Very disappointing reservation and customer-service experience
I am extremely disappointed with my experience involving a reservation at the SureStay Plus by Best Western Coquitlam.
I made this reservation as part of a planned visit to the Vancouver/Coquitlam area. Unfortunately, the trip was cancelled and the reservation was not used. I contacted the appropriate parties regarding the cancellation and attempted to resolve the financial issue.
What was particularly frustrating was the lack of a satisfactory resolution and the feeling that responsibility was being passed between the hotel and the booking company.
As a customer, I should not have to spend significant time going back and forth simply to obtain a clear answer regarding an unused reservation.
This experience left me with a very negative impression of the property and the customer-service process. It also negatively affected my overall experience of planning a visit to British Columbia.
I would not book this property again, and I would be very cautious about booking it through a third-party travel website unless the cancellation and refund terms are completely clear in writing.
I hope management reviews how reservation cancellations and customer complaints are handled so future travelers do not experience the same frustration.
I am extremely disappointed with my experience involving a reservation at the SureStay Plus by Best Western Coquitlam.
I made this reservation as part of a planned visit to the Vancouver/Coquitlam area. Unfortunately, the trip was cancelled and the reservation was not used. I contacted the appropriate parties regarding the cancellation and attempted to resolve the financial issue.
What was particularly frustrating was the lack of a satisfactory resolution and the feeling that responsibility was being passed between the hotel and the booking company.
As a customer, I should not have to spend significant time going back and forth simply to obtain a clear answer regarding an unused reservation.
This experience left me with a very negative impression of the property and the customer-service process. It also negatively affected my overall experience of planning a visit to British Columbia.
I would not book this property again, and I would be very cautious about booking it through a third-party travel website unless the cancellation and refund terms are completely clear in writing.
I hope management reviews how reservation cancellations and customer complaints are handled so future travelers do not experience the same frustration.
Viajero anónimo
Comentario: 13 ago. 2026
Fecha de estadía: ago. 2026
I just got to the SureStay and they tried slamming me with a bunch of extra fees that weren’t anywhere on their Hotels.com listing. I’d just finished moving, was dead broke from the whole ordeal, and my card didn’t even have room for their greedy add-ons. They flat-out refused to give me back the $281 I’d already paid for the night, leaving me and my two dogs stranded with zero options no other room, no Uber to a friend’s place, nothing. The girl at the desk just kept shrugging and saying “it’s not my problem.” Heartless doesn’t even cover it.” Do not stay here. These people don’t give a damn about their guests.
Familia viajera
Comentario: 5 ago. 2026
Fecha de estadía: ago. 2026
Do NOT stay here!!!
July 27, 2026, my 2 children and I checked into the Sure Stay hotel in Coquitlam at 9pm.
Travel delays put us checking in incredibly late, all we wanted to do was go to our room and sleep.
When we arrived to our room, one of the queen beds had blood on everything.
The pillow cases, fitted sheet, top sheet, duvet and duvet cover. There was also blood on the curtain, the towels, the face cloths, etc.
When I called the front desk, the man came to the room and changed the bedding. He did not change the curtains, or the towels and cloths. He did not offer us a room change. When he left, I found more blood on the "clean" bedding he changed out the previous bedding with. I balled it up and walked down to the front desk. By this time was crying, and had already called my partner crying, he too then was asking the hotel to "do something" about it.
He brought more bedding. Still didn't fix curtains or bathroom linens. Apologized and left. I asked to speak to the manager of the hotel, as did my partner. She did not call him or l. I was told repeatedly she would be coming in later in the week and would respond. He and I were told she'd call us. She did not call us, she never came in. We were not given a number to reach her, then we were later told she had a "family emergency" and "wouldn't be in the rest of the week” but offered a 20% off the first night compensation for the “inconvenience.”
I told the lady at the desk this was an unacceptable solution to the upset my kids and I endured. Her response was "well you chose to stay here." I said "my kids and l are from out of town, and I was charged for the hotel upon arrive (over $1046) and it was now after 10pm at night - I can't just take them and leave." She said "that's your problem. You stayed."
So in short, the hotel state was deplorable. The attitude of the female staff working several mornings, and the fact the manager didn't bother to do anything adequate for what we endured on this experience - is unacceptable!
Travel delays put us checking in incredibly late, all we wanted to do was go to our room and sleep.
When we arrived to our room, one of the queen beds had blood on everything.
The pillow cases, fitted sheet, top sheet, duvet and duvet cover. There was also blood on the curtain, the towels, the face cloths, etc.
When I called the front desk, the man came to the room and changed the bedding. He did not change the curtains, or the towels and cloths. He did not offer us a room change. When he left, I found more blood on the "clean" bedding he changed out the previous bedding with. I balled it up and walked down to the front desk. By this time was crying, and had already called my partner crying, he too then was asking the hotel to "do something" about it.
He brought more bedding. Still didn't fix curtains or bathroom linens. Apologized and left. I asked to speak to the manager of the hotel, as did my partner. She did not call him or l. I was told repeatedly she would be coming in later in the week and would respond. He and I were told she'd call us. She did not call us, she never came in. We were not given a number to reach her, then we were later told she had a "family emergency" and "wouldn't be in the rest of the week” but offered a 20% off the first night compensation for the “inconvenience.”
I told the lady at the desk this was an unacceptable solution to the upset my kids and I endured. Her response was "well you chose to stay here." I said "my kids and l are from out of town, and I was charged for the hotel upon arrive (over $1046) and it was now after 10pm at night - I can't just take them and leave." She said "that's your problem. You stayed."
So in short, the hotel state was deplorable. The attitude of the female staff working several mornings, and the fact the manager didn't bother to do anything adequate for what we endured on this experience - is unacceptable!
Ubicación
725 Brunette Ave, Coquitlam, V3K 1C3, Canadá|A 8,18 km del centro de la ciudad
Check-in y check-out
Check-in desde:
15:00
Check-out antes de:
11:00
Información útil
Se permiten mascotas con un cargo adicional
Comunicate con el hotel para obtener más información sobre cómo agregar camas supletorias.
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