Pullman Sao Paulo Ibirapuera
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Datos rápidos
Check-in desde: | 15:00 |
|---|---|
Check-out antes de: | 12:00 |
Mascotas | Se permiten mascotas con un cargo adicional |
Servicios
Wi-Fi
Estacionamiento
Aire acondicionado
Piscina
Gimnasio
Spa
Más información sobre Pullman Sao Paulo Ibirapuera
Pullman Sao Paulo Ibirapuera
Comfortable rooms with modern decor and city view await you at the 5-star Pullman Sao Paulo Ibirapuera, which is located just a few blocks from the Ibirapuera Park. Wi-Fi access is provided.
Reseñas de 
Pareja
Comentario: 14 ago. 2026
Fecha de estadía: ago. 2026
Incredible experience
We had a wonderful experience this weekend. We checked in with Guimas, who received us very well, explaining everything about the hotel, schedules, accommodations, services. He talked about ALL, the benefits. Very explaining and friendly.
At dinner, we were served by Alek, who perfectly explained the dishes, made recommendations, met with a lot of cordiality and was very assertive in each of the tips he gave us. Made our dinner extremely welcoming.
The dishes were wonderful: visually and in taste, with a highlight for the tuna in crust, the Bochecha and the basque pie Cacau. Everything was so delicious that we were sad to have finished.
At the breakfast, even crowded, we were very well received by Kaline, who gave us all the attention, having our requests served very quickly, all fresh, tasty and visually attractive.
At dinner, we were served by Alek, who perfectly explained the dishes, made recommendations, met with a lot of cordiality and was very assertive in each of the tips he gave us. Made our dinner extremely welcoming.
The dishes were wonderful: visually and in taste, with a highlight for the tuna in crust, the Bochecha and the basque pie Cacau. Everything was so delicious that we were sad to have finished.
At the breakfast, even crowded, we were very well received by Kaline, who gave us all the attention, having our requests served very quickly, all fresh, tasty and visually attractive.
Respuesta del hotel
Comentario: 17 ago. 2026
Thiago,
Que alegria receber um relato tão especial! Ficamos muito felizes em saber que seu final de semana foi maravilhoso e que cada momento da estadia contribuiu para uma experiência tão acolhedora.
Agradecemos especialmente por destacar o Guimas, que tornou o check-in mais completo e esclarecedor, o Alek, que fez do jantar uma experiência ainda mais especial com suas recomendações, e a Kaline, que mesmo em um café da manhã movimentado, proporcionou um atendimento atencioso e ágil.
Compartilharemos seus elogios com toda a equipe. Esperamos recebê-los novamente em breve para mais uma experiência deliciosa no Pullman Ibirapuera!
Monick I. Fernandez
Customer Experience
#PullmanSPIbirapuera #ProvokingNewExchanges
Que alegria receber um relato tão especial! Ficamos muito felizes em saber que seu final de semana foi maravilhoso e que cada momento da estadia contribuiu para uma experiência tão acolhedora.
Agradecemos especialmente por destacar o Guimas, que tornou o check-in mais completo e esclarecedor, o Alek, que fez do jantar uma experiência ainda mais especial com suas recomendações, e a Kaline, que mesmo em um café da manhã movimentado, proporcionou um atendimento atencioso e ágil.
Compartilharemos seus elogios com toda a equipe. Esperamos recebê-los novamente em breve para mais uma experiência deliciosa no Pullman Ibirapuera!
Monick I. Fernandez
Customer Experience
#PullmanSPIbirapuera #ProvokingNewExchanges
Viajero de negocios
Comentario: 7 ago. 2026
Lovely service
Excellent service, cordiality and attention in all areas with highlighting the reception, restaurant, messenger and who receives the car. Calling by name, please, cheerful. Ha time was not so well served in a hotel. Impeccable. Great facilities, great food. All note 10
Respuesta del hotel
Comentario: 10 ago. 2026
Katia,
Que alegria receber um relato tão especial! Saber que nossa equipe proporcionou uma experiência tão acolhedora e personalizada nos deixa imensamente felizes.
Agradecemos também pelos elogios às nossas instalações e à gastronomia. Compartilharemos seu reconhecimento com todos os times envolvidos, pois ter o trabalho da equipe reconhecido dessa forma é uma grande motivação para continuarmos buscando a excelência.
Esperamos recebê-la novamente muito em breve para mais uma experiência memorável no Pullman Ibirapuera!
Monick I. Fernandez
Customer Experience
#PullmanSPIbirapuera #ProvokingNewExchanges
Que alegria receber um relato tão especial! Saber que nossa equipe proporcionou uma experiência tão acolhedora e personalizada nos deixa imensamente felizes.
Agradecemos também pelos elogios às nossas instalações e à gastronomia. Compartilharemos seu reconhecimento com todos os times envolvidos, pois ter o trabalho da equipe reconhecido dessa forma é uma grande motivação para continuarmos buscando a excelência.
Esperamos recebê-la novamente muito em breve para mais uma experiência memorável no Pullman Ibirapuera!
Monick I. Fernandez
Customer Experience
#PullmanSPIbirapuera #ProvokingNewExchanges
Viajero de negocios
Comentario: 20 ago. 2026
Fecha de estadía: abr. 2026
Shocking lack of service for a 5 star hotel: lost my clothes and broken reimbursement promises
I am writing to formally express again my deep disappointment regarding the appalling guest service and an unresolved issue following my recent stay at your hotel Pullman Ibirapuera from april 17th 2026 upto april 22th.
During my stay, the hotel laundry service lost my personal garment. I reported the missing item immediately to reception. Approximately 30 minutes later, a laundry staff member came to my room presenting a garment that was not mine, which I naturally refused.
Although your team subsequently confirmed in writing that I would be reimbursed for my lost clothing, I have yet to receive the refund despite sending several follow-up emails. To make matters worse, the Guest Experience Manager assigned to my case has completely stopped responding.
As a frequent traveler, I have never experienced such a lack of professionalism or accountability. This level of service is entirely unacceptable and falls far below the high standards expected from a 5-star hotel and the Accor brand.
During my stay, the hotel laundry service lost my personal garment. I reported the missing item immediately to reception. Approximately 30 minutes later, a laundry staff member came to my room presenting a garment that was not mine, which I naturally refused.
Although your team subsequently confirmed in writing that I would be reimbursed for my lost clothing, I have yet to receive the refund despite sending several follow-up emails. To make matters worse, the Guest Experience Manager assigned to my case has completely stopped responding.
As a frequent traveler, I have never experienced such a lack of professionalism or accountability. This level of service is entirely unacceptable and falls far below the high standards expected from a 5-star hotel and the Accor brand.
Respuesta del hotel
Comentario: 24 ago. 2026
Mr. Cutillo,
We are truly sorry to learn that your experience did not meet your expectations. Please allow us to clarify that your case received continuous attention from our team. Throughout our communication, we remained committed to finding a resolution and carefully investigated the laundry process. The item returned to us by our laundry partner, identified with the information provided at the time of service, was offered back to you. However, we understand that you did not recognize it as your belonging.
While we regret that we were ultimately unable to reach a mutually satisfactory resolution, we assure you that your concerns were never disregarded, and our team remained available throughout the process.
Your feedback is important to us, and we appreciate the opportunity to review our procedures to ensure we continue delivering the high standards of service our guests expect.
Monick I. Fernandez
Customer Experience
We are truly sorry to learn that your experience did not meet your expectations. Please allow us to clarify that your case received continuous attention from our team. Throughout our communication, we remained committed to finding a resolution and carefully investigated the laundry process. The item returned to us by our laundry partner, identified with the information provided at the time of service, was offered back to you. However, we understand that you did not recognize it as your belonging.
While we regret that we were ultimately unable to reach a mutually satisfactory resolution, we assure you that your concerns were never disregarded, and our team remained available throughout the process.
Your feedback is important to us, and we appreciate the opportunity to review our procedures to ensure we continue delivering the high standards of service our guests expect.
Monick I. Fernandez
Customer Experience
Pareja
Comentario: 17 ago. 2026
Fecha de estadía: ago. 2026
Junior is Top
I wanted to keep track of the excellent service made by Junior, an excellent professional and always smiling, finally Junior is top, I recommend you go and look for him!
Respuesta del hotel
Comentario: 18 ago. 2026
Maria,
Muito obrigada por deixar registrado esse carinho pelo Júnior! Ficamos muito felizes em saber que seu atendimento, profissionalismo e simpatia fizeram a diferença em sua experiência conosco.
Faremos questão de compartilhar suas palavras com ele. Certamente ficará muito feliz em saber que seu sorriso e dedicação foram percebidos e que você o recomenda de forma tão especial!
Esperamos recebê-la novamente em breve para mais uma experiência nota 10 no Pullman Ibirapuera!
Monick I. Fernandez
Customer Experience
#PullmanSPIbirapuera #ProvokingNewExchanges
Muito obrigada por deixar registrado esse carinho pelo Júnior! Ficamos muito felizes em saber que seu atendimento, profissionalismo e simpatia fizeram a diferença em sua experiência conosco.
Faremos questão de compartilhar suas palavras com ele. Certamente ficará muito feliz em saber que seu sorriso e dedicação foram percebidos e que você o recomenda de forma tão especial!
Esperamos recebê-la novamente em breve para mais uma experiência nota 10 no Pullman Ibirapuera!
Monick I. Fernandez
Customer Experience
#PullmanSPIbirapuera #ProvokingNewExchanges
Familia viajera
Comentario: 15 ago. 2026
Fecha de estadía: ago. 2026
Great Experience!! 2nd time stay, will go back again :)
This hotel has the best customer service across the board that I’ve ever experienced in a hotel anywhere. We encountered an issue where the system hadn’t registered our change in booking, and, Dani, at the front desk instantly upgraded us to accommodate our reservation. Vitor at the also front desk helped me moved a couch and rearrange our room to be more baby-friendly. The staff seemed genuinely happy to be there and happy to do their job and it made the stay feel like a real vacation, even if I just stayed there for a night.
Respuesta del hotel
Comentario: 17 ago. 2026
Morad,
Thank you so much for sharing such a wonderful and heartfelt review! It is incredibly rewarding to know that you experienced what you described as the best customer service you have ever received at a hotel.
We are especially happy to hear how Dani and Vitor went above and beyond to make your stay more comfortable. Dani’s prompt action at the front desk to resolve the booking issue and arrange an upgrade, as well as Vitor’s thoughtful assistance in rearranging the room to make it more baby-friendly, are beautiful examples of the care and genuine hospitality we strive to provide.
We will be sure to share your kind words with Dani, Vitor, and the entire team. They will certainly be very proud to know that their care made such a difference for your family.
We hope to welcome you and your family back for a longer stay next time!
Monick I. Fernandez
Customer Experience
#PullmanSPIbirapuera #ProvokingNewExchanges
Thank you so much for sharing such a wonderful and heartfelt review! It is incredibly rewarding to know that you experienced what you described as the best customer service you have ever received at a hotel.
We are especially happy to hear how Dani and Vitor went above and beyond to make your stay more comfortable. Dani’s prompt action at the front desk to resolve the booking issue and arrange an upgrade, as well as Vitor’s thoughtful assistance in rearranging the room to make it more baby-friendly, are beautiful examples of the care and genuine hospitality we strive to provide.
We will be sure to share your kind words with Dani, Vitor, and the entire team. They will certainly be very proud to know that their care made such a difference for your family.
We hope to welcome you and your family back for a longer stay next time!
Monick I. Fernandez
Customer Experience
#PullmanSPIbirapuera #ProvokingNewExchanges
Excelente ubicación
Rua Joinville, 515, Vila Mariana, São Paulo, 04008011, Brasil|A 3,89 km del centro de la ciudad
Check-in y check-out
Check-in desde:
15:00
Check-out antes de:
12:00
Información útil
Se permiten mascotas con un cargo adicional
Los niños necesitan una cama adicional para dormir en la habitación.
Comunicate con el hotel para obtener más información sobre cómo agregar camas supletorias.
Pullman Sao Paulo Ibirapuera: Preguntas frecuentes
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