Hotel Recanto da Serra
+ 96
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Datos rápidos
Check-in desde: | 14:00 |
|---|---|
Check-out antes de: | 12:00 |
Desayuno | Desayuno disponible |
Mascotas | No se permiten mascotas |
Niños | Los niños son bienvenidos en este hotel |
Más información sobre Hotel Recanto da Serra
Hotel Recanto da Serra
Recanto da Serra features indoor and outdoor pools, hot tub, massage services and gym. It is set in a beautiful park in Gramado centre, offering an English pub, free WiFi and free parking.
Reseñas de 
Pareja
Comentario: 6 dic. 2025
Fecha de estadía: dic. 2025
Good hotel for the stay in Gramado, I highly valued your park.
Beautiful hotel, very comfortable, friendly staff and everything very clean. The impeccable Christmas decoration. I would have liked to be in a suite but I was assigned one of the villas, it is not so comfortable to get there so I do not rate it with 5. It's very close to the center, to go a lot of repecho, with patience it is achieved.
Respuesta del hotel
Comentario: 31 dic. 2025
Buenos días, Mariela!
Ante todo, muchas gracias por su comentário! Nos alegra saber que les gustó la decoración y las comodidades del Hotel. Siempre damos opciones a los huéspedes en el momento de reservar. Las Suítes son nuestra mejor categoria, muy comodos y amplios. En su caso, como usted reservó el Chalet, los mismos están en un sector más privado del Hotel, junto a la naturaleza y separado del edificio principal. Esperamos recebirlos en una próxima oportunidad y aguardamos su reserva en nuestras exclusivas Suítes!
Atte,
Equipo Recanto da Serra
Ante todo, muchas gracias por su comentário! Nos alegra saber que les gustó la decoración y las comodidades del Hotel. Siempre damos opciones a los huéspedes en el momento de reservar. Las Suítes son nuestra mejor categoria, muy comodos y amplios. En su caso, como usted reservó el Chalet, los mismos están en un sector más privado del Hotel, junto a la naturaleza y separado del edificio principal. Esperamos recebirlos en una próxima oportunidad y aguardamos su reserva en nuestras exclusivas Suítes!
Atte,
Equipo Recanto da Serra
Familia viajera
Comentario: 30 abr. 2026
Fecha de estadía: abr. 2026
Wonderful
The hotel is wonderful, the super attentive staff, the breakfast full of variety, highlighting the strudel
Morse , quiches , jelly and orange cake ) all wonderful and the education and kindness of the coffee repositories. A pity that the heated pool was in maintenance,but any obstacle is resolved with a lot of cordialityand yet they have agreement with Unimed for guests who need.de care. A big difference! We love and will definitely return.
Morse , quiches , jelly and orange cake ) all wonderful and the education and kindness of the coffee repositories. A pity that the heated pool was in maintenance,but any obstacle is resolved with a lot of cordialityand yet they have agreement with Unimed for guests who need.de care. A big difference! We love and will definitely return.
Familia viajera
Comentario: 10 abr. 2026
Fecha de estadía: abr. 2026
Experience
Dear,
I would like to record, in a respectful and constructive way, a situation that I experienced when I arrived at the hotel.
After leaving home at 6 a.m. and facing a long journey to the destination, I arrived around 4 p.m., accompanied by my family, at a moment that should be of celebration — especially since it is my daughter’s birthday. Of course, we were tired, but also happy and with great expectation regarding the experience at the hotel, whose reputation is, in fact, excellent.
However, we were negatively surprised at the initial service provided by collaborator Leonel-reservas.When having a simple question about the name in which the reservation had been made — something perfectly understandable after hours of travel — the attitude adopted was unwelcoming. With gestures of impatience and the phrase “it is difficult”, the service transmitted disinterest and lack of empathy, completely disproving the standard of excellence that is expected from a hotel of this level.
What caught my attention, however, was realizing that this behavior was not an isolated episode. While we were still at the reception, another couple arrived and experienced a very similar situation. The lady initially informed that the reservation was in her name and then corrected saying it could be in her husband's name. At that moment, the same collaborator again showed visible irritation, swinging his head in a negative way, pronouncing phrases like “so it can’t”, “it’s hard” and “I don’t have a crystal ball”, even absent from the reception in a clear sign of impatience.
Such a posture, especially in an environment that should appreciate hospitality, causes unnecessary discomfort and embarrassment to the guests. Reception is the first contact, it is where the experience begins — and unfortunately there was a significant failure at that point.
I would like to emphasize that the hotel, its structure and other aspects have been very positive so far. However, excellence needs to be perceived consistently in every detail, especially in human care.
I leave this report not as a destructive criticism, but as a sincere contribution for situations like this not to repeat. True hospitality lies in the way people are welcomed—especially after a long trip and in special moments in the family.
I believe in the potential of the hotel and the importance of keeping a high standard at all points of contact with the customer.
Carefully,
Daniel Ramon
I would like to record, in a respectful and constructive way, a situation that I experienced when I arrived at the hotel.
After leaving home at 6 a.m. and facing a long journey to the destination, I arrived around 4 p.m., accompanied by my family, at a moment that should be of celebration — especially since it is my daughter’s birthday. Of course, we were tired, but also happy and with great expectation regarding the experience at the hotel, whose reputation is, in fact, excellent.
However, we were negatively surprised at the initial service provided by collaborator Leonel-reservas.When having a simple question about the name in which the reservation had been made — something perfectly understandable after hours of travel — the attitude adopted was unwelcoming. With gestures of impatience and the phrase “it is difficult”, the service transmitted disinterest and lack of empathy, completely disproving the standard of excellence that is expected from a hotel of this level.
What caught my attention, however, was realizing that this behavior was not an isolated episode. While we were still at the reception, another couple arrived and experienced a very similar situation. The lady initially informed that the reservation was in her name and then corrected saying it could be in her husband's name. At that moment, the same collaborator again showed visible irritation, swinging his head in a negative way, pronouncing phrases like “so it can’t”, “it’s hard” and “I don’t have a crystal ball”, even absent from the reception in a clear sign of impatience.
Such a posture, especially in an environment that should appreciate hospitality, causes unnecessary discomfort and embarrassment to the guests. Reception is the first contact, it is where the experience begins — and unfortunately there was a significant failure at that point.
I would like to emphasize that the hotel, its structure and other aspects have been very positive so far. However, excellence needs to be perceived consistently in every detail, especially in human care.
I leave this report not as a destructive criticism, but as a sincere contribution for situations like this not to repeat. True hospitality lies in the way people are welcomed—especially after a long trip and in special moments in the family.
I believe in the potential of the hotel and the importance of keeping a high standard at all points of contact with the customer.
Carefully,
Daniel Ramon
Viajero anónimo
Comentario: 31 mar. 2026
Fecha de estadía: mar. 2026
Good hotel, a bit noisy at times. Breakfast was good but also loud breakfast room.
Cocktail in the bar was disappointing. Should have picked a different one
Cocktail in the bar was disappointing. Should have picked a different one
Pareja
Comentario: 22 mar. 2026
Fecha de estadía: mar. 2026
Excellent!
Romantic and pleasant environment!
Gentle staff and request!
Delicious breakfast!
Cleanliness and arrangement of the rooms impeccable!
Gentle staff and request!
Delicious breakfast!
Cleanliness and arrangement of the rooms impeccable!
Respuesta del hotel
Comentario: 27 abr. 2026
Olá! Agradecemos muito seu comentário positivo! Ficamos muito felizes em saber que sua experiência foi tão positiva e que nosso espaço e atendimento contribuíram para momentos agradáveis com sua família. Será um prazer recebê-los novamente em uma próxima oportunidade. Conte sempre conosco para proporcionar momentos especiais e inesquecíveis!
Atenciosamente, Equipe Recanto da Serra.
Atenciosamente, Equipe Recanto da Serra.
Excelente ubicación
Rua Travessa Mestre Hiran, 114, Bairro Belverede, Gramado, 95670-000, Brasil|A 0,87 km del centro de la ciudad
Check-in y check-out
Check-in desde:
14:00
Check-out antes de:
12:00
Información útil
Los niños son bienvenidos en este hotel
Comunicate con el hotel para obtener más información sobre cómo agregar camas supletorias.
2 años o menos
Gratis
No se permiten mascotas
Desayuno disponible
Precio del desayuno
Comunicate con el hotel para obtener información sobre los precios
Horarios de desayuno
07:00 - 11:00 desde Lunes hasta Domingo
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Este hotel acepta los siguientes métodos de pago:
Cash
Hotel Recanto da Serra: Preguntas frecuentes
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