Hotel The Augustin
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Datos rápidos
Check-in desde: | 15:00 |
|---|---|
Check-out antes de: | 12:00 |
Mascotas | Se permiten mascotas |
Servicios
Wi-Fi
Aire acondicionado
Gimnasio
Recepción las 24 horas
Restaurante
No fumadores
Más información sobre Hotel The Augustin
Hotel The Augustin
Hotel The Augustin is just a 5-minute walk from Brussels' Grand Place and 200 metres from Anneessens Metro Stop. Brussels South Station is less than 1 km away. The hotel features a fitness room and has a 24-hour front desk.
Reseñas de 
Familia viajera
UK
Comentario: 28 jul. 2026
Fecha de estadía: jul. 2026
Good - but some things to sort out
There is a lot to be said for the Augustin - but there's a definite problem to sort and an annoyance.
Location is great - a few minutes from the Grand Place, plenty of public transport nearby and not far from Gare-du-Midi if arriving by train. That area is a bit of a building site at the moment though.
The rooms are good and most of the refurb has finished. Could do with some drawers to put things in. In the room out the back it was very quiet (if the school was open maybe less so) and it was well cleaned.
The buffer breakfast had a good selection of food and I thought was OK for the cost. Ditto the room cost - we had a 'Deluxe Double'.
Problems: the TV wasn't connected to the Internet and therefore all apps (Netflix etc.) would not work. It also crashed and rebooted itself every hour or so! We aren't great TV watchers but would annoy.
Main problem. The air conditioning. Mercifully it was post heatwave. But the central control means it comes on and off at all times, cools the room to a chilly 21'C and you have no control - even to turn it off at night. I fully understand the system was stressed during the heatwave but it is possible to allow users to turn off and ignore schedule. You can also allow temp ranges so ley users choose between an sensible range. Biggest problem at night - go to sleep with it off, wake up freezing, cover up with duvet, wake up boiling. Repeat.
Location is great - a few minutes from the Grand Place, plenty of public transport nearby and not far from Gare-du-Midi if arriving by train. That area is a bit of a building site at the moment though.
The rooms are good and most of the refurb has finished. Could do with some drawers to put things in. In the room out the back it was very quiet (if the school was open maybe less so) and it was well cleaned.
The buffer breakfast had a good selection of food and I thought was OK for the cost. Ditto the room cost - we had a 'Deluxe Double'.
Problems: the TV wasn't connected to the Internet and therefore all apps (Netflix etc.) would not work. It also crashed and rebooted itself every hour or so! We aren't great TV watchers but would annoy.
Main problem. The air conditioning. Mercifully it was post heatwave. But the central control means it comes on and off at all times, cools the room to a chilly 21'C and you have no control - even to turn it off at night. I fully understand the system was stressed during the heatwave but it is possible to allow users to turn off and ignore schedule. You can also allow temp ranges so ley users choose between an sensible range. Biggest problem at night - go to sleep with it off, wake up freezing, cover up with duvet, wake up boiling. Repeat.
Respuesta del hotel
Comentario: 31 ago. 2026
Dear Guest,
Thank you very much for taking the time to share your detailed feedback following your recent stay at The Augustin.
I am delighted to read that you generally enjoyed your stay with us, particularly the location, the comfort of your room, the cleanliness and our breakfast. It is always a pleasure to know that our guests appreciate their experience.
Regarding the television, we sincerely apologize for the inconvenience caused and will share your comments with our technical team.
We are also sorry for the discomfort caused by the air-conditioning system. We fully understand your comments regarding the lack of control over the temperature, especially during the night. Please rest assured that we take your feedback into consideration and that a solution to improve this situation should be implemented shortly.
We also take note of your comment regarding the lack of drawers in the room.
Thank you once again for your constructive feedback, which helps us continue to improve our services.
We hope to have the pleasure of welcoming you back during your next stay in Brussels.
Best regards,
Mr. Augustin
Thank you very much for taking the time to share your detailed feedback following your recent stay at The Augustin.
I am delighted to read that you generally enjoyed your stay with us, particularly the location, the comfort of your room, the cleanliness and our breakfast. It is always a pleasure to know that our guests appreciate their experience.
Regarding the television, we sincerely apologize for the inconvenience caused and will share your comments with our technical team.
We are also sorry for the discomfort caused by the air-conditioning system. We fully understand your comments regarding the lack of control over the temperature, especially during the night. Please rest assured that we take your feedback into consideration and that a solution to improve this situation should be implemented shortly.
We also take note of your comment regarding the lack of drawers in the room.
Thank you once again for your constructive feedback, which helps us continue to improve our services.
We hope to have the pleasure of welcoming you back during your next stay in Brussels.
Best regards,
Mr. Augustin
Pareja
Comentario: 22 jul. 2026
Fecha de estadía: jul. 2026
Disappointing
⭐☆☆☆☆
Extremely disappointing stay.
We stayed at this hotel from July 20 to July 22, 2026, and, unfortunately, we are leaving with a very bad memory.
The main problem concerned the air conditioning. It was set at 21 °C by a centralized system, with no possibility of adjusting the temperature from our room. Despite four reports to the front desk (two phone calls, an exchange with two receptionists, and a discussion with a manager), nothing was resolved.
Each time, the air conditioning restarted automatically, including in the middle of the night and early in the morning, which woke us up regularly. In addition to the cold, the noise of the restart constantly disrupted our sleep. However, the outside temperatures were already cool (between 15 and 18 °C), which made this constant air conditioning completely incomprehensible.
The manager himself explained to us that the building did not allow each room to independently manage its air conditioning and that the centralized system automatically restarted the air conditioning every three hours to avoid an electrical overload.
At the end of the stay, my partner and I were both sick (tonsillitis and a severe cold), resulting in time off work and a medical certificate.
We have stayed in very many hotels, including lower-category establishments, and we have never encountered a situation where guests could not manage the temperature of their room themselves.
A 4-star hotel must offer a minimum level of comfort and allow its guests to sleep in good conditions. Unfortunately, that was not the case here.
I submitted a complete file to management with photos showing the air conditioning locked at 21 °C, the logs of my calls to the front desk, as well as the medical documentation. I hope that a commercial solution will be offered.
Unfortunately, I do not recommend this establishment until this air conditioning problem has been resolved.
Extremely disappointing stay.
We stayed at this hotel from July 20 to July 22, 2026, and, unfortunately, we are leaving with a very bad memory.
The main problem concerned the air conditioning. It was set at 21 °C by a centralized system, with no possibility of adjusting the temperature from our room. Despite four reports to the front desk (two phone calls, an exchange with two receptionists, and a discussion with a manager), nothing was resolved.
Each time, the air conditioning restarted automatically, including in the middle of the night and early in the morning, which woke us up regularly. In addition to the cold, the noise of the restart constantly disrupted our sleep. However, the outside temperatures were already cool (between 15 and 18 °C), which made this constant air conditioning completely incomprehensible.
The manager himself explained to us that the building did not allow each room to independently manage its air conditioning and that the centralized system automatically restarted the air conditioning every three hours to avoid an electrical overload.
At the end of the stay, my partner and I were both sick (tonsillitis and a severe cold), resulting in time off work and a medical certificate.
We have stayed in very many hotels, including lower-category establishments, and we have never encountered a situation where guests could not manage the temperature of their room themselves.
A 4-star hotel must offer a minimum level of comfort and allow its guests to sleep in good conditions. Unfortunately, that was not the case here.
I submitted a complete file to management with photos showing the air conditioning locked at 21 °C, the logs of my calls to the front desk, as well as the medical documentation. I hope that a commercial solution will be offered.
Unfortunately, I do not recommend this establishment until this air conditioning problem has been resolved.
Respuesta del hotel
Comentario: 31 ago. 2026
Dear Guest,
Thank you for taking the time to share your feedback following your recent stay with us.
We are sincerely sorry to read that your experience did not meet your expectations and, in particular, that the air-conditioning system affected the comfort of your stay and your sleep. We fully understand your disappointment, especially after having reported the issue several times during your stay.
Please rest assured that we take your comments very seriously. We are currently working on a solution to improve the air-conditioning system, and this issue should be resolved shortly.
We also regret that the situation could not be resolved during your stay and apologize for the inconvenience caused.
We hope to have the opportunity to welcome you again in the future and provide you with the level of comfort and service we aim to offer our guests.
Best regards,
Mr. Augustin
Thank you for taking the time to share your feedback following your recent stay with us.
We are sincerely sorry to read that your experience did not meet your expectations and, in particular, that the air-conditioning system affected the comfort of your stay and your sleep. We fully understand your disappointment, especially after having reported the issue several times during your stay.
Please rest assured that we take your comments very seriously. We are currently working on a solution to improve the air-conditioning system, and this issue should be resolved shortly.
We also regret that the situation could not be resolved during your stay and apologize for the inconvenience caused.
We hope to have the opportunity to welcome you again in the future and provide you with the level of comfort and service we aim to offer our guests.
Best regards,
Mr. Augustin
Pareja
Comentario: 19 jul. 2026
Fecha de estadía: jun. 2026
Good location but we didn't have the air conditioning as promised.
Strengths: The location, the size of the room. Breakfast not tested.
Weaknesses: No air conditioning, the receptionist promised us compensation and I haven't received a response after writing to the hotel. It was a heatwave and after reading several reviews on Tripadvisor, I don't understand the reason why I don't find the same kind of disappointment regarding the AC on Booking???? In addition, my review on Booking is not visible after the 14th page????? I am a Genius level 3 and this is the 4th time this has happened to me.
Weaknesses: No air conditioning, the receptionist promised us compensation and I haven't received a response after writing to the hotel. It was a heatwave and after reading several reviews on Tripadvisor, I don't understand the reason why I don't find the same kind of disappointment regarding the AC on Booking???? In addition, my review on Booking is not visible after the 14th page????? I am a Genius level 3 and this is the 4th time this has happened to me.
Respuesta del hotel
Comentario: 20 jul. 2026
Cher Randonnee,
Merci d'avoir partagé votre expérience à la suite de votre séjour.
Nous sommes heureux de lire que vous avez apprécié l'emplacement de notre hôtel ainsi que la taille de votre chambre.
Nous regrettons toutefois que votre séjour ait été marqué par les températures exceptionnellement élevées de cette période, ce qui a affecté votre confort. Nous comprenons que cette situation ait pu être décevante.
En ce qui concerne le fonctionnement et l'affichage des avis sur les plateformes de réservation, nous ne sommes malheureusement pas en mesure d'intervenir sur leurs modalités de publication ou de classement.
Nous vous remercions pour votre retour, qui contribue à l'amélioration continue de nos services, et espérons avoir le plaisir de vous accueillir à nouveau dans de meilleures conditions.
Cordialement,
The Augustin
Merci d'avoir partagé votre expérience à la suite de votre séjour.
Nous sommes heureux de lire que vous avez apprécié l'emplacement de notre hôtel ainsi que la taille de votre chambre.
Nous regrettons toutefois que votre séjour ait été marqué par les températures exceptionnellement élevées de cette période, ce qui a affecté votre confort. Nous comprenons que cette situation ait pu être décevante.
En ce qui concerne le fonctionnement et l'affichage des avis sur les plateformes de réservation, nous ne sommes malheureusement pas en mesure d'intervenir sur leurs modalités de publication ou de classement.
Nous vous remercions pour votre retour, qui contribue à l'amélioration continue de nos services, et espérons avoir le plaisir de vous accueillir à nouveau dans de meilleures conditions.
Cordialement,
The Augustin
Viajero anónimo
Comentario: 14 jul. 2026
Fecha de estadía: jul. 2026
For the price, this hotel was very disappointing. The advertises a top-rated breakfast, but in our experience it wasn’t even worth €5. The scrambled eggs were contaminated with pork juices because the same serving spoon was used for both the eggs and the bacon. In a country like Belgium, where halal options are widely available, I expected better attention to avoiding cross-contamination. The amenities were poor. There was no YouTube or Netflix on the TV, and when I mentioned it at reception, the staff member simply shrugged and said he couldn’t leave the desk to help. The air conditioning only worked at certain times, which was very odd. We stayed as a family of three with a toddler. Despite requesting extra towels on the first day, we kept having to ask. We had also booked a twin room with a sofa bed, but were moved at the last minute to a room with only one double bed, so all three of us had to share. The balcony was filthy and had loose, dangling cables, making it unsafe to use. Overall, the hotel was overpriced and poor value for money. I wouldn’t recommend it, especially for families with young children.
Viajero de negocios
Comentario: 2 jul. 2026
Fecha de estadía: jun. 2026
Just terrible
This is probably the worst 4-star hotel I’ve stayed in — 2 stars would be more appropriate.
We stayed there last week during a very hot spell in Brussels. Despite having paid for air conditioning when we booked, the hotel refused to turn it on.
Cons:
- No air conditioning
- Elevator out of order
- Breakfast quality well below expectations
- Strong smell of solvents throughout the hotel
- Unfriendly staff
- No bar
- No gym
- The property was essentially a construction site, which wasn’t disclosed on the website
Pros:
- None worth mentioning.
We stayed there last week during a very hot spell in Brussels. Despite having paid for air conditioning when we booked, the hotel refused to turn it on.
Cons:
- No air conditioning
- Elevator out of order
- Breakfast quality well below expectations
- Strong smell of solvents throughout the hotel
- Unfriendly staff
- No bar
- No gym
- The property was essentially a construction site, which wasn’t disclosed on the website
Pros:
- None worth mentioning.
Respuesta del hotel
Comentario: 20 jul. 2026
Dear Guest,
Thank you for taking the time to share your feedback following your stay with us.
We are sorry to read that your experience did not meet your expectations.
We understand that the unusually warm weather during your visit impacted your comfort. We regret any inconvenience this may have caused. We would like to clarify that our teams always strive to assist guests as much as possible and to provide the best possible experience under the circumstances.
Regarding the other points mentioned, we take note of your comments concerning the breakfast, the atmosphere of the hotel, and the facilities. Our hotel is currently undergoing some minor refurbishment works in selected areas, carried out with the aim of improving our property and guest experience. These works are managed to limit disruption, and we appreciate our guests’ understanding during this period.
We are also sorry to hear that you felt our service did not meet your expectations, as providing a welcoming and professional experience remains one of our priorities.
We appreciate your feedback, as it helps us identify areas where we can continue to improve. We hope to have the opportunity to welcome you again in the future and provide you with a more enjoyable stay.
Kind regards,
**The Augustin**
Thank you for taking the time to share your feedback following your stay with us.
We are sorry to read that your experience did not meet your expectations.
We understand that the unusually warm weather during your visit impacted your comfort. We regret any inconvenience this may have caused. We would like to clarify that our teams always strive to assist guests as much as possible and to provide the best possible experience under the circumstances.
Regarding the other points mentioned, we take note of your comments concerning the breakfast, the atmosphere of the hotel, and the facilities. Our hotel is currently undergoing some minor refurbishment works in selected areas, carried out with the aim of improving our property and guest experience. These works are managed to limit disruption, and we appreciate our guests’ understanding during this period.
We are also sorry to hear that you felt our service did not meet your expectations, as providing a welcoming and professional experience remains one of our priorities.
We appreciate your feedback, as it helps us identify areas where we can continue to improve. We hope to have the opportunity to welcome you again in the future and provide you with a more enjoyable stay.
Kind regards,
**The Augustin**
Muy buena ubicación
Av. de Stalingrad 25/31, Barrio de Midi–Lemonnier, Bruselas, 1000, Bélgica|A 1,04 km del centro de la ciudad
Check-in y check-out
Check-in desde:
15:00
Check-out antes de:
12:00
Información útil
Se permiten mascotas
Comunicate con el hotel para obtener más información sobre cómo agregar camas supletorias.
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