De Keyser Hotel
+ 95
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Datos rápidos
Check-in desde: | 15:00 |
|---|---|
Check-out antes de: | 12:00 |
Mascotas | No se permiten mascotas |
Uso de las camas disponibles | Los niños necesitan una cama adicional para dormir en la habitación. |
Servicios
Wi-Fi
Estacionamiento
Aire acondicionado
Recepción las 24 horas
Restaurante
No fumadores
Más información sobre De Keyser Hotel
De Keyser Hotel
De Keyser Hotel benefits from a central location 50 metres from the Central Railway Station and Antwerp Zoo. It features free WiFi, an on-site bar and a 24-hour front desk.
Reseñas de 
Viajero solo
Comentario: 5 abr. 2026
Fecha de estadía: abr. 2026
Don’t waste your money unless you enjoy to heat or AC
Apparently, I am not the only reviewer with issues, others date back over a year. I did not have a choice in the selection, it was selected by my travel agent and I notified her of some of the issues as well. So, my review will be lengthy, I apologize in advance. To the future prospective customers: THE ISSUES HAVE NOT BEEN SOLVED.
I was allowed to check in a couple hours early. I had only planned to drop my bags and head out for the day.
First, the room was like an ice box. Apparently, the heat needed to be turned on by the front desk after 3 pm. However, there was a space heater already in the room. There was no fridge, but a space for it. The access panel under the tub was cracked open and no way to close it. There were only two bath-sized towels in the bathroom, apparently they are used for everything, but I saw a cart in the hallway with different sizes.
After I returned, there was still no heat and I discovered the window/door was cracked open, contributing to the abnormal chill. I stopped by the desk and “they turned on the heat.” I went back to the room, attempted to close the window, but the wind still howled thru it. I went back to the desk and was advised to meet the other employee at my room. I met her upstairs discussed the heat issue, she advised a technician could not come out (it’s a holiday weekend). I told her I could not sleep in such a frigid room with the wind howling. She moved me to another room, which was just as frigid. She indicated the heat was out everywhere. This room also already had a space heater, so I would take this to mean they knew of the problem or it doesn’t get that cold that space heaters were sufficient. Honestly, it was warmer in the hallway and I was tempted to sleep out there. I had to request a second quilt as well.
This room had a better view (not as quiet, but I would take street noise over howling wind).
It had a fridge that worked although I think the shelf inside belonged to a different fridge. This room also only had two bath-sized towels. You need one for the floor because the shower splashes all over the floor because for some reason in Europe, they only use half doors in the shower. The other towel is used for everything else: drying hands, after shower, etc.
This room did not have a kettle, which I found odd for Europe. I had to request it from the other room, the employee looked at me like I had two heads. But I needed it for my hot water bottle and hot tea to stay warm.
It appears they are slowly making upgrades, but some jobs were left unfinished. Such as the door locks/handles were replaced, but not painted.
The tub drains slower than the shower runs, before you know it, the water is ankle deep. Then there is a weird angle to the tub and it’s hard to maintain your balance getting out.
I saw the price for one of the two nights I stayed, almost 350 EU or $400 USD. ARE YOU KIDDING ME?!?! I would not have paid $75.
They do not enforce the “no smoking” policy or the “quiet hours.” I could smell smoke in the hallway and both nights other guests were banging around in the hallway and even in my door, which was last in the hallway.
I was allowed to check in a couple hours early. I had only planned to drop my bags and head out for the day.
First, the room was like an ice box. Apparently, the heat needed to be turned on by the front desk after 3 pm. However, there was a space heater already in the room. There was no fridge, but a space for it. The access panel under the tub was cracked open and no way to close it. There were only two bath-sized towels in the bathroom, apparently they are used for everything, but I saw a cart in the hallway with different sizes.
After I returned, there was still no heat and I discovered the window/door was cracked open, contributing to the abnormal chill. I stopped by the desk and “they turned on the heat.” I went back to the room, attempted to close the window, but the wind still howled thru it. I went back to the desk and was advised to meet the other employee at my room. I met her upstairs discussed the heat issue, she advised a technician could not come out (it’s a holiday weekend). I told her I could not sleep in such a frigid room with the wind howling. She moved me to another room, which was just as frigid. She indicated the heat was out everywhere. This room also already had a space heater, so I would take this to mean they knew of the problem or it doesn’t get that cold that space heaters were sufficient. Honestly, it was warmer in the hallway and I was tempted to sleep out there. I had to request a second quilt as well.
This room had a better view (not as quiet, but I would take street noise over howling wind).
It had a fridge that worked although I think the shelf inside belonged to a different fridge. This room also only had two bath-sized towels. You need one for the floor because the shower splashes all over the floor because for some reason in Europe, they only use half doors in the shower. The other towel is used for everything else: drying hands, after shower, etc.
This room did not have a kettle, which I found odd for Europe. I had to request it from the other room, the employee looked at me like I had two heads. But I needed it for my hot water bottle and hot tea to stay warm.
It appears they are slowly making upgrades, but some jobs were left unfinished. Such as the door locks/handles were replaced, but not painted.
The tub drains slower than the shower runs, before you know it, the water is ankle deep. Then there is a weird angle to the tub and it’s hard to maintain your balance getting out.
I saw the price for one of the two nights I stayed, almost 350 EU or $400 USD. ARE YOU KIDDING ME?!?! I would not have paid $75.
They do not enforce the “no smoking” policy or the “quiet hours.” I could smell smoke in the hallway and both nights other guests were banging around in the hallway and even in my door, which was last in the hallway.
Familia viajera
Comentario: 26 jul. 2026
Fecha de estadía: jul. 2026
Very poor
Very bad! The air conditioning does not work and keeps you awake all night due to green flashing light and strange noise. The toilet is constantly flushing. TV and fridge not working. The bed, you're lying on the
Spiral and huge! A lot of trouble all night. We haven't slept a wink! Hotel room has not been maintained for years short of the location, do not go here
Spiral and huge! A lot of trouble all night. We haven't slept a wink! Hotel room has not been maintained for years short of the location, do not go here
Pareja
Comentario: 2 jul. 2026
Fecha de estadía: jun. 2026
Positive: Breakfast Negative: Air conditioning
No air conditioning and only one option to open a window to a backyard with nice puddles, a paradise for mosquitoes, which promptly came to visit. The note on the door that the air conditioning was new was more of a joke. Not fun at over 30 degrees. No help or suggestions from the staff on site. We were lucky that our room was already cleaned; other hotel guests were less fortunate. But otherwise, everything was okay.
Pareja
Comentario: 28 jun. 2026
Fecha de estadía: jun. 2026
Sad
Was not informed that air conditioning does not work in the rooms due to force majeure while this does not appear to be a problem at the reception. Room was not polished and ready, was still in the condition as previous user left behind. According to many reviews, it is rather a structural problem rather than an exceptional fact.
Viajero en grupo
Comentario: 28 jun. 2026
Fecha de estadía: jun. 2026
Four stars more like poor stars
We travelled a long way to get there.
Once we got to reception that’s where it all went wrong.
Clueless is too kind of a word to describe them.
Couldn’t work out 5 people 3 rooms
After what must have been 35 minutes of looking at the screen they found our bookings,
Then another 20 minutes of confusion before we were given a key. Asked for 2 keys and was told it’s not possible.
Said we wanted to split the bill 50/50 this is not possible either.
He obviously didn’t know how to do 2 payments on one room.
Finally got to the room only to find out it’s already in use.
Clothes and personal documents laying on the bed, luckily the people weren’t in.
Went back to reception and told them
More looks of confusion and blaming each other.
Got another room key
In the room a few issues
Safe doesn’t work
Fridge doesn’t work
Fire escape is inaccessible
Bathroom light only works with the main light so have to light up the whole room.
The only good thing about this place is we’re only here for 3 days.
I would suggest hiring a van and sleeping in that rather than staying here.
Avoid at all costs
If you don’t then shame on you
Once we got to reception that’s where it all went wrong.
Clueless is too kind of a word to describe them.
Couldn’t work out 5 people 3 rooms
After what must have been 35 minutes of looking at the screen they found our bookings,
Then another 20 minutes of confusion before we were given a key. Asked for 2 keys and was told it’s not possible.
Said we wanted to split the bill 50/50 this is not possible either.
He obviously didn’t know how to do 2 payments on one room.
Finally got to the room only to find out it’s already in use.
Clothes and personal documents laying on the bed, luckily the people weren’t in.
Went back to reception and told them
More looks of confusion and blaming each other.
Got another room key
In the room a few issues
Safe doesn’t work
Fridge doesn’t work
Fire escape is inaccessible
Bathroom light only works with the main light so have to light up the whole room.
The only good thing about this place is we’re only here for 3 days.
I would suggest hiring a van and sleeping in that rather than staying here.
Avoid at all costs
If you don’t then shame on you
Muy buena ubicación
De Keyserlei 66-70, Amberes, 2018, Bélgica|A 1,19 km del centro de la ciudad
Check-in y check-out
Check-in desde:
15:00
Check-out antes de:
12:00
Información útil
No se permiten mascotas
Los niños necesitan una cama adicional para dormir en la habitación.
Comunicate con el hotel para obtener más información sobre cómo agregar camas supletorias.
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