Spinnaker Quays
+ 45
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Datos rápidos
Check-in desde: | 14:00 |
|---|---|
Check-out antes de: | 09:30 |
Mascotas | No se permiten mascotas |
Niños | Los niños son bienvenidos en este hotel |
Servicios
Estacionamiento
Aire acondicionado
Piscina
No fumadores
Ascensor
Pileta al aire libre
Más información sobre Spinnaker Quays
Spinnaker Quays
Directly opposite Mooloolaba Beach, Spinnaker Quays offers spacious apartments and a heated pool with spa pool. Each apartment has a large balcony off the main living area or a private roof terrace.
Reseñas de 
Viajero en grupo
Comentario: 15 ene. 2025
Spinnaker was absolutely fantastic close to amenities. Great location, very friendly staff, easy check-in .
Highly recommend I will definitely be visiting again.
Highly recommend I will definitely be visiting again.
Familia viajera
Comentario: 4 feb. 2025
Fecha de estadía: ene. 2025
Disappointing Stay – Poor Service, Rude Management, and Unclear Policies
We recently stayed in the Pleystowe penthouse, part of Spinnaker Quays, booking it for our family of eight. The unit, which sleeps nine, included an adjoining private rooftop space that we were excited to use for a relaxing holiday. Unfortunately, the experience was far from enjoyable.
We paid $6,300 for a nine-night stay, expecting a high standard of service and a welcoming environment. After an initial noise complaint (which we addressed immediately), we set strict guidelines: keeping noise to a minimum, music at a mid-level volume (5), and everything turned off by 9 PM. The music was only ever played on our private rooftop, yet despite adhering to these rules, we continued to receive complaints for normal activities like moderate music at 8 PM on Australia Day. To our surprise, we were even told to be quiet when using the stairwell, which made us feel uncomfortable and unwelcome.
To make matters worse, our unit was not serviced at all during our stay—a basic expectation for accommodation at this price point. When we raised this issue, our concerns were dismissed without apology. More concerning was the behavior of the manager, Paul, who was extremely rude and aggressive when speaking to us. His unprofessional attitude only added to the discomfort of our stay and made it clear that guest relations are not a priority here.
At no point were we provided with terms and conditions outlining noise policies or other rules—not in our email correspondence, at check-in, or on the website. This lack of transparency made the stay even more frustrating.
We felt unfairly targeted throughout our stay, and the unprofessional handling of our concerns left us more stressed than when we arrived. We spoke with other families who shared similar frustrations, so our experience was not isolated.
Unless you plan to be completely silent for the duration of your stay, we would not recommend Pleystowe or Spinnaker Quays. Given the $700 per night price, we expected much better service, professional management, and clearer communication. We won’t be returning.
We paid $6,300 for a nine-night stay, expecting a high standard of service and a welcoming environment. After an initial noise complaint (which we addressed immediately), we set strict guidelines: keeping noise to a minimum, music at a mid-level volume (5), and everything turned off by 9 PM. The music was only ever played on our private rooftop, yet despite adhering to these rules, we continued to receive complaints for normal activities like moderate music at 8 PM on Australia Day. To our surprise, we were even told to be quiet when using the stairwell, which made us feel uncomfortable and unwelcome.
To make matters worse, our unit was not serviced at all during our stay—a basic expectation for accommodation at this price point. When we raised this issue, our concerns were dismissed without apology. More concerning was the behavior of the manager, Paul, who was extremely rude and aggressive when speaking to us. His unprofessional attitude only added to the discomfort of our stay and made it clear that guest relations are not a priority here.
At no point were we provided with terms and conditions outlining noise policies or other rules—not in our email correspondence, at check-in, or on the website. This lack of transparency made the stay even more frustrating.
We felt unfairly targeted throughout our stay, and the unprofessional handling of our concerns left us more stressed than when we arrived. We spoke with other families who shared similar frustrations, so our experience was not isolated.
Unless you plan to be completely silent for the duration of your stay, we would not recommend Pleystowe or Spinnaker Quays. Given the $700 per night price, we expected much better service, professional management, and clearer communication. We won’t be returning.
Familia viajera
Comentario: 1 abr. 2025
Booked a room but there was none available.
We were charged the full amount.
We were charged the full amount.
Familia viajera
Comentario: 16 oct. 2024
Fecha de estadía: sep. 2024
Perfect location
We absolutely loved our 2 night stay. The staff were very friendly. It is right on the river with the most beautiful views and gorgeous sunsets. Right across the road is easy access to the beach. The wharf is only a few minutes walk away with plenty of restaurants and cafes. The apartment was very comfortable and spacious. We would definitely love to come and stay again and highly recommend because of the perfect location.
Pareja
Comentario: 8 mar. 2024
Fecha de estadía: feb. 2024
Spacious comfortable, well located
We loved the peaceful outlook to the river . Very well located , close to The Wharf and beach ( not flagged)
The master bedroom was not air conditioned so we found it very hot . The main unit was air conditioned but not the bedrooms
Spacious apartment , comfortable bed - near pillows would be nice in main bedroom . The pool was great but anyone can access it - no swipe card to gain entry.
Car park had more room than most and it was easy to access from the lifts
The master bedroom was not air conditioned so we found it very hot . The main unit was air conditioned but not the bedrooms
Spacious apartment , comfortable bed - near pillows would be nice in main bedroom . The pool was great but anyone can access it - no swipe card to gain entry.
Car park had more room than most and it was easy to access from the lifts
Excelente ubicación
101- 105 Parkyn Parade, Mooloolaba, 4557, Australia|A 0,93 km del centro de la ciudad
Check-in y check-out
Check-in desde:
14:00
Check-out antes de:
09:30
Información útil
Los niños son bienvenidos en este hotel
Todas las edades
$ 31.752 (AUD30) por persona por noche
Comunicate con el hotel para obtener más información sobre cómo agregar una cuna.
No se permiten mascotas
Please inform Spinnaker Quays of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions. This property does not accommodate bachelor(ette) or similar parties. A damage deposit of AUD 500 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. Please note that this property does not accept school graduate guests. The property apologizes for any inconvenience caused.
Este hotel acepta los siguientes métodos de pago:
Spinnaker Quays: Preguntas frecuentes
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