InterContinental Melbourne by IHG
+ 185
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Datos rápidos
Check-in desde: | 15:00 |
|---|---|
Check-out antes de: | 11:00 |
Mascotas | No se permiten mascotas |
Servicios
Wi-Fi
Estacionamiento
Aire acondicionado
Traslado aeroportuario
Piscina
Gimnasio
Más información sobre InterContinental Melbourne by IHG
InterContinental Melbourne by IHG
Located within a heritage icon, InterContinental Melbourne The Rialto encapsulates the glamour, grace and grandeur of history past.
Reseñas de 
Viajero anónimo
Comentario: 9 ago. 2026
Fecha de estadía: ago. 2026
The breakfast was amazing. Room was also good for a family with two kids. Very central and close to the train station
Familia viajera
AU
Comentario: 4 sep. 2026
Fecha de estadía: ago. 2026
3 star hotel for 5 star money!
Stayed here once before and it wasnt nice but we thought we would try again and it seems to have got worse.
For a luxury property charging top-tier rates, the basic standards of service and maintenance simply do not exist here.
To say we were disappointed is an understatement.
Check-in was a breeze, the building itself lovely and the staff helpful but from then on everything was awful.....
We walked into a room with torn bed sheets (I could fit my head in the hole) and questionable cleanliness.
They changed the sheet when we noticed the daily cleaners had just tucked it back in, but when they did change it, they just left it on the floor in our room.
To find damaged linen and sloppy housekeeping at an InterContinental is pretty unacceptable.
The door bell to our room was broke (like many other things in the room) so staff were just opening the door and barging in. It was completely invasive and ruined any chance of relaxing.
We left after the first night and didnt even use our free second night which comes with the ambassador program, such a waste.
We complained to the manager who was nice enough but still....
The grand facade is just a cover for terrible operational standards, sub-par maintenance, and zero staff training. Save your money and stay somewhere that actually respects its guests.
For a luxury property charging top-tier rates, the basic standards of service and maintenance simply do not exist here.
To say we were disappointed is an understatement.
Check-in was a breeze, the building itself lovely and the staff helpful but from then on everything was awful.....
We walked into a room with torn bed sheets (I could fit my head in the hole) and questionable cleanliness.
They changed the sheet when we noticed the daily cleaners had just tucked it back in, but when they did change it, they just left it on the floor in our room.
To find damaged linen and sloppy housekeeping at an InterContinental is pretty unacceptable.
The door bell to our room was broke (like many other things in the room) so staff were just opening the door and barging in. It was completely invasive and ruined any chance of relaxing.
We left after the first night and didnt even use our free second night which comes with the ambassador program, such a waste.
We complained to the manager who was nice enough but still....
The grand facade is just a cover for terrible operational standards, sub-par maintenance, and zero staff training. Save your money and stay somewhere that actually respects its guests.
Pareja
Comentario: 7 ago. 2026
Fecha de estadía: ago. 2026
Not 5* at the Intercontinental
I used some IHG points for a room at the InterContinental having never stayed there before.
Check in was quick but with virtually no information given about the hotel's facilities.
We were given a room on level 8 the Ambassador floor however there was nothing Ambassadorial about this hotel room.
It looks like a business person's hotel room with an overly large desk, bathoom is from the 1980's with a room view of the filtfhy glass rootop from the hotel atrium.
The bathroom fan went all night which interrupted our sleep however the gym junkies at some ungoldly hour dropping dumbells on the gym floor (which is 2 floors above) was enough to finally break us.
Don't park in the Rialto car park as they charge me $136 for 17 hours!
We didn't eat in the hotel but had drink at Ronnie's which does serve dinner.
This hotel like many others in Australia are long overdue for refurbishments. Asian hotels provide far superior service and rooms/suites.
All up a very disappointing stay.
Check in was quick but with virtually no information given about the hotel's facilities.
We were given a room on level 8 the Ambassador floor however there was nothing Ambassadorial about this hotel room.
It looks like a business person's hotel room with an overly large desk, bathoom is from the 1980's with a room view of the filtfhy glass rootop from the hotel atrium.
The bathroom fan went all night which interrupted our sleep however the gym junkies at some ungoldly hour dropping dumbells on the gym floor (which is 2 floors above) was enough to finally break us.
Don't park in the Rialto car park as they charge me $136 for 17 hours!
We didn't eat in the hotel but had drink at Ronnie's which does serve dinner.
This hotel like many others in Australia are long overdue for refurbishments. Asian hotels provide far superior service and rooms/suites.
All up a very disappointing stay.
Respuesta del hotel
Comentario: 11 ago. 2026
Dear winos60,
Thank you for taking the time to share your recent experience with us at InterContinental Melbourne The Rialto. We genuinely appreciate all feedback, as it helps us to continually improve the level of service we provide. We are sorry to hear your stay did not meet your expectations and have addressed your concerns with our team. If you are open to it, we would like to speak to you directly to discuss your experience. We value you as our guest and would be grateful for the chance to welcome you back in the future.
Warm regards,
InterContinental Melbourne The Rialto
Thank you for taking the time to share your recent experience with us at InterContinental Melbourne The Rialto. We genuinely appreciate all feedback, as it helps us to continually improve the level of service we provide. We are sorry to hear your stay did not meet your expectations and have addressed your concerns with our team. If you are open to it, we would like to speak to you directly to discuss your experience. We value you as our guest and would be grateful for the chance to welcome you back in the future.
Warm regards,
InterContinental Melbourne The Rialto
Viajero solo
Comentario: 7 ago. 2026
Fecha de estadía: ago. 2026
Much better options available
If you want to see what a five star hotel would have looked like 25 years ago then this is your go too place,it’s like a time capsule and believe me nothing has changed,I am a local in Melbourne and there are so many better options available.
Two days after departure I noticed a a sneaky additional charge on my credit card,once I made contact they told me it was for mini bar items which was perculiar as I had used nothing from the mini bar
I was told the amount would be credited back to my account but it’s a week later and surprise surprise still no refund.
My advice to you is when this hotel comes up as an option to stay in Melbourne keep scrolling,you can thank me later
Two days after departure I noticed a a sneaky additional charge on my credit card,once I made contact they told me it was for mini bar items which was perculiar as I had used nothing from the mini bar
I was told the amount would be credited back to my account but it’s a week later and surprise surprise still no refund.
My advice to you is when this hotel comes up as an option to stay in Melbourne keep scrolling,you can thank me later
Respuesta del hotel
Comentario: 13 ago. 2026
Dear Odyssey14707835390,
Thank you for taking the time to share your experience at InterContinental Melbourne The Rialto. We genuinely appreciate all feedback, as it helps us continually improve the level of service we provide. We are sorry to hear your stay did not meet your expectations and have addressed your concerns with our team to ensure that thsi does not happen again. We value you as our guest and hope to have the opportunity to welcome you back in the future.
Warm regards,
InterContinental Melbourne The Rialto
Thank you for taking the time to share your experience at InterContinental Melbourne The Rialto. We genuinely appreciate all feedback, as it helps us continually improve the level of service we provide. We are sorry to hear your stay did not meet your expectations and have addressed your concerns with our team to ensure that thsi does not happen again. We value you as our guest and hope to have the opportunity to welcome you back in the future.
Warm regards,
InterContinental Melbourne The Rialto
Viajero de negocios
Comentario: 21 jul. 2026
Fecha de estadía: jul. 2026
Great restaurant and excellent service
Absolutely charging hotel, staff are exceptional and restaurant is outstanding with a very broad menu and excellent wine list. Location walking distance to train station and driver walk makes this an ideal location for an extended stay, I look forward to my next trip!
Respuesta del hotel
Comentario: 22 jul. 2026
Dear Guest,
Thank you for your kind words and for choosing to stay with us at InterContinental Melbourne The Rialto. We are delighted to hear that you enjoyed your stay, particularly the outstanding restaurant experience, extensive wine list, and exceptional service provided by our team.
It’s wonderful to know that our location made it easy for you to explore the city and contributed to such an enjoyable visit. Your feedback truly inspires us to continue delivering exceptional service.
We appreciate your recommendation and look forward to welcoming you back for your next stay in Melbourne.
Warm regards,
InterContinental Melbourne The Rialto
Thank you for your kind words and for choosing to stay with us at InterContinental Melbourne The Rialto. We are delighted to hear that you enjoyed your stay, particularly the outstanding restaurant experience, extensive wine list, and exceptional service provided by our team.
It’s wonderful to know that our location made it easy for you to explore the city and contributed to such an enjoyable visit. Your feedback truly inspires us to continue delivering exceptional service.
We appreciate your recommendation and look forward to welcoming you back for your next stay in Melbourne.
Warm regards,
InterContinental Melbourne The Rialto
Excelente ubicación
495 Collins St, Melbourne, Melbourne, 3000, Australia|A 0,72 km del centro de la ciudad
Check-in y check-out
Check-in desde:
15:00
Check-out antes de:
11:00
Información útil
No se permiten mascotas
Comunicate con el hotel para obtener más información sobre cómo agregar camas supletorias.
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