City Square Motel
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Datos rápidos
Check-in desde: | 14:00 |
|---|---|
Check-out antes de: | 10:00 |
Mascotas | No se permiten mascotas |
Niños | Los niños son bienvenidos en este hotel |
Servicios
Wi-Fi
Estacionamiento
Aire acondicionado
Traslado aeroportuario
No fumadores
Lavandería
Más información sobre City Square Motel
City Square Motel
Located in Melbourne CBD, City Square Motel is a 3-minute walk from Flinders Street Station. Located across the city square, the motel offers rooms with a private bathroom. Free WiFi is available in all rooms and the reception area.
Reseñas de 
Viajero solo
Comentario: 11 abr. 2026
Fecha de estadía: feb. 2026
City Square Motel - A Dirty, Unpleasant and Disappointing Motel with Unacceptable Amenities
The “City Square Motel”, 67 Swanston Street, Melbourne, Victoria, has rated itself as a 3 Star Motel, but in my opinion, it barely warrants a one star, and its rooms certainly do not look anything like the photos that are shown on the Booking sites.
I stayed in this Motel in February 2026 for 7 nights as a solo female traveler. The manager was unfriendly, grumpy, unhelpful, and rude throughout my visit. The only other staff member I encountered was a younger man who attempted to assist but was not particularly cheerful, as would be expected of Reception staff in a motel or hotel. Most of the time, the reception desk was unattended and whenever I needed assistance, I had to call a landline number obtained from a sign on the reception desk.
My single room was very small, with two windows that could not be opened. Both windows faced a wall of the neighbouring building. One window housed an air-conditioning unit that also functioned as an air purifier, but this unit was so dusty and dirty that I doubted its effectiveness. There were a small round table and a single chair (which had a broken back, and which I had to place against the wall to prevent from falling backwards when I sat on it).
Bathroom – the towels supplied did not include a hand towel, and I was told that they do not provide them and that the face washer was intended to serve as a hand towel.
- There was no plug available for the basin despite asking for one.
- The toilet paper dispenser on the wall near the toilet was empty, but 2 rolls of toilet paper were left on the shelf above the basin.
- MOULD was present in the grouting behind the basin tap, in the shower recess, and at the bottom of the shower recess door. These conditions were uninviting and unsanitary. (See PHOTOS.)
Appliances supplied – a MICROWAVE which was FILTHY inside with food encrusted on the internal ceiling and a non-functioning turntable. It was replaced after I complained, but even the replacement was dirty. I cleaned it myself, as I did not want to speak to reception again.
- A BAR FRIDGE which was large enough for my needs and supplied with 3 tiny pots of milk. However, there was visible dirt and mould in the upper door seal which was obvious upon opening the fridge but apparently unnoticed by the cleaners. (See PHOTOS.)
- The Kettle worked well but I used it on a shelf in the bathroom because there were only 2 power points on the bench under the TV which were used for the fridge and the TV. I disconnected the TV plug whenever I wanted to use the Microwave.
- The TV worked well until the internet signal failed every night about 8pm, and then it was impossible to watch.
Crockery supplied consisted of one cup and saucer, one breakfast bowl, 2 dinner plates, one teaspoon, and one knife. I had to request a fork and a dessert or soup spoon, which seemed an inconvenience for the manager to supply.
The Smoke Detector on the ceiling was not working because there was no indicator light shining. This is illegal and contravenes council regulations.
THE CARPET – DIRTY AND DUSTY. Although it was supposedly vacuumed before my arrival, it was clear that the cleaners did not understand the meaning of CLEAN. I experienced sneezing due to the dust. Behind the entry door, there was a thick wide line of dust, and it was also present along the exposed skirting boards and under the bed. The carpet generally appeared unclean. After complaining to the manager and requesting that the carpet be vacuumed, especially behind the door and along the skirting boards, I was assured that it had been done. However, I found that nothing had changed. THE DUST REMAINED UNTOUCHED. I did not bother asking for cleaning again realising that management and cleaners simply did not care. (See PHOTOS.)
SECURITY INCIDENT - One night at 11.55pm, someone attempted to break into my room with a key. The perpetrator left only when I shouted, “Who’s there?” and heard them flee as the lift doors opened. I reported the incident to Reception the next morning and learned that others had experienced the same issue the previous night. I was told that the perpetrator had been taken away by Police shortly before my report, and he was identified as a homeless man who had previously stayed at the Motel and had not returned the room key. In such cases, I was told that the Motel changes the door locks, which is what prevented the perpetrator from entering my room. I enquired how this person entered the Motel, given that the entry door is locked from 5pm to 8am. Apparently, he followed another guest inside after hours. AS A SOLO FEMALE, THIS INCIDENT LEFT ME FRIGHTENED AND UNEASY FOR THE REMAINDER OF MY STAY. Management didn't seem to care.
SO-CALLED LAUNDRY FACILITIES – one evening wanting to wash some clothing, the manager had to escort me to floor 7 to use a washing machine. Floor 7 seemed to be a secure area, mostly in darkness and used for storage. The WASHING MACHINE WAS IN A CLUTTERED, MESSY ROOM. When I asked for some detergent, the manager checked several bottles on an upper shelf, all of which were empty, and then he left the room angrily in order to find some, and he was speaking aggressively on his mobile phone in his own native language. He eventually returned with a sachet of detergent and told me to stay in the room until the cycle finished and then to return to my floor via the lift, which he confirmed would not be locked. THIS AREA WAS SPOOKY AND SCARY, WHICH IS UNACCEPTABLE FOR GUEST LAUNDRY FACILITIES. (See PHOTOS.)
To use a tumble dryer, I had to call Reception again for a code to enter a room (called the “Guest Laundry”) at the end of the corridor on my floor. Upon entering the room, I was shocked by the room’s condition – there was GRAFITTI ON THE WALLS AND THE MACHINES, THE FLOOR WAS DIRTY, AND A DETERGENT DISPENSER WAS OUT OF ORDER. Of the 3 machines in the room only the tumble dryer worked. Its filter had not been cleaned in months, but the drum looked clean enough for use. Overall, I WAS APPALLED BY THESE FACILITIES. IT IS UNACCEPTABLE FOR A MOTEL TO OFFER SUCH FILTHY AMENITIES TO GUESTS. (See PHOTOS.)
If a guest had a car (seeing this is a MOTEL), the car would have to be parked in a parking station a block or so away from the Motel, and pay about A$35 a day for the privilege.
FINALLY, the only positive things I can say about this Motel is its prime location on Swanston St, there were clean sheets on the bed, and the bed itself was satisfactorily comfortable. However, every other feature of this Motel was disappointing and disgusting, and I thought it was unpleasant, dirty, and in a totally unsatisfactory condition for tourists and travelers. I certainly do not recommend this Motel and I would never return to it.
I have attached photographic evidence of my review.
I stayed in this Motel in February 2026 for 7 nights as a solo female traveler. The manager was unfriendly, grumpy, unhelpful, and rude throughout my visit. The only other staff member I encountered was a younger man who attempted to assist but was not particularly cheerful, as would be expected of Reception staff in a motel or hotel. Most of the time, the reception desk was unattended and whenever I needed assistance, I had to call a landline number obtained from a sign on the reception desk.
My single room was very small, with two windows that could not be opened. Both windows faced a wall of the neighbouring building. One window housed an air-conditioning unit that also functioned as an air purifier, but this unit was so dusty and dirty that I doubted its effectiveness. There were a small round table and a single chair (which had a broken back, and which I had to place against the wall to prevent from falling backwards when I sat on it).
Bathroom – the towels supplied did not include a hand towel, and I was told that they do not provide them and that the face washer was intended to serve as a hand towel.
- There was no plug available for the basin despite asking for one.
- The toilet paper dispenser on the wall near the toilet was empty, but 2 rolls of toilet paper were left on the shelf above the basin.
- MOULD was present in the grouting behind the basin tap, in the shower recess, and at the bottom of the shower recess door. These conditions were uninviting and unsanitary. (See PHOTOS.)
Appliances supplied – a MICROWAVE which was FILTHY inside with food encrusted on the internal ceiling and a non-functioning turntable. It was replaced after I complained, but even the replacement was dirty. I cleaned it myself, as I did not want to speak to reception again.
- A BAR FRIDGE which was large enough for my needs and supplied with 3 tiny pots of milk. However, there was visible dirt and mould in the upper door seal which was obvious upon opening the fridge but apparently unnoticed by the cleaners. (See PHOTOS.)
- The Kettle worked well but I used it on a shelf in the bathroom because there were only 2 power points on the bench under the TV which were used for the fridge and the TV. I disconnected the TV plug whenever I wanted to use the Microwave.
- The TV worked well until the internet signal failed every night about 8pm, and then it was impossible to watch.
Crockery supplied consisted of one cup and saucer, one breakfast bowl, 2 dinner plates, one teaspoon, and one knife. I had to request a fork and a dessert or soup spoon, which seemed an inconvenience for the manager to supply.
The Smoke Detector on the ceiling was not working because there was no indicator light shining. This is illegal and contravenes council regulations.
THE CARPET – DIRTY AND DUSTY. Although it was supposedly vacuumed before my arrival, it was clear that the cleaners did not understand the meaning of CLEAN. I experienced sneezing due to the dust. Behind the entry door, there was a thick wide line of dust, and it was also present along the exposed skirting boards and under the bed. The carpet generally appeared unclean. After complaining to the manager and requesting that the carpet be vacuumed, especially behind the door and along the skirting boards, I was assured that it had been done. However, I found that nothing had changed. THE DUST REMAINED UNTOUCHED. I did not bother asking for cleaning again realising that management and cleaners simply did not care. (See PHOTOS.)
SECURITY INCIDENT - One night at 11.55pm, someone attempted to break into my room with a key. The perpetrator left only when I shouted, “Who’s there?” and heard them flee as the lift doors opened. I reported the incident to Reception the next morning and learned that others had experienced the same issue the previous night. I was told that the perpetrator had been taken away by Police shortly before my report, and he was identified as a homeless man who had previously stayed at the Motel and had not returned the room key. In such cases, I was told that the Motel changes the door locks, which is what prevented the perpetrator from entering my room. I enquired how this person entered the Motel, given that the entry door is locked from 5pm to 8am. Apparently, he followed another guest inside after hours. AS A SOLO FEMALE, THIS INCIDENT LEFT ME FRIGHTENED AND UNEASY FOR THE REMAINDER OF MY STAY. Management didn't seem to care.
SO-CALLED LAUNDRY FACILITIES – one evening wanting to wash some clothing, the manager had to escort me to floor 7 to use a washing machine. Floor 7 seemed to be a secure area, mostly in darkness and used for storage. The WASHING MACHINE WAS IN A CLUTTERED, MESSY ROOM. When I asked for some detergent, the manager checked several bottles on an upper shelf, all of which were empty, and then he left the room angrily in order to find some, and he was speaking aggressively on his mobile phone in his own native language. He eventually returned with a sachet of detergent and told me to stay in the room until the cycle finished and then to return to my floor via the lift, which he confirmed would not be locked. THIS AREA WAS SPOOKY AND SCARY, WHICH IS UNACCEPTABLE FOR GUEST LAUNDRY FACILITIES. (See PHOTOS.)
To use a tumble dryer, I had to call Reception again for a code to enter a room (called the “Guest Laundry”) at the end of the corridor on my floor. Upon entering the room, I was shocked by the room’s condition – there was GRAFITTI ON THE WALLS AND THE MACHINES, THE FLOOR WAS DIRTY, AND A DETERGENT DISPENSER WAS OUT OF ORDER. Of the 3 machines in the room only the tumble dryer worked. Its filter had not been cleaned in months, but the drum looked clean enough for use. Overall, I WAS APPALLED BY THESE FACILITIES. IT IS UNACCEPTABLE FOR A MOTEL TO OFFER SUCH FILTHY AMENITIES TO GUESTS. (See PHOTOS.)
If a guest had a car (seeing this is a MOTEL), the car would have to be parked in a parking station a block or so away from the Motel, and pay about A$35 a day for the privilege.
FINALLY, the only positive things I can say about this Motel is its prime location on Swanston St, there were clean sheets on the bed, and the bed itself was satisfactorily comfortable. However, every other feature of this Motel was disappointing and disgusting, and I thought it was unpleasant, dirty, and in a totally unsatisfactory condition for tourists and travelers. I certainly do not recommend this Motel and I would never return to it.
I have attached photographic evidence of my review.
Viajero anónimo
Comentario: 14 jul. 2026
Fecha de estadía: jul. 2026
The building was very run down and our room had no kettle or tv remote the room was very pokey no fly screen on the window .
And you couldn't open the window either .
The bathroom was nice and no spoons or forks or knives and one glass.
And you couldn't open the window either .
The bathroom was nice and no spoons or forks or knives and one glass.
Viajero anónimo
Comentario: 22 jun. 2026
Fecha de estadía: jun. 2026
If your looking for a cheap hotel that you aren’t bothered weather the rest of the hotel room is clean or tidy this a ok spot for one or two night any more night I recommend a better hotel.
Familia viajera
Comentario: 8 dic. 2025
Fecha de estadía: dic. 2025
Putrid, disgusting, filthy
Only good thing about this place is the location!! It is putrid the stench in the bathroom makes you dry reach! I booked 2 nights with my granddaughter we stayed 1, to scared to brush our teeth or shower the next morning. Scared to walk bare foot on the floors i layed the towels down and we trod on those. The photos that they promote the rooms with are lies. Filthy dirty and disgusting!!!!
Oh and the TV didn't work in any of the rooms apparently.
Oh and the TV didn't work in any of the rooms apparently.
Viajero anónimo
Comentario: 30 jun. 2026
Fecha de estadía: jun. 2026
Couldn't watch television remote was faulty. Dial on television wouldn't work either.
Excelente ubicación
67 Swanston St, Melbourne, 3000, Australia|A 0,44 km del centro de la ciudad
Check-in y check-out
Check-in desde:
14:00
Check-out antes de:
10:00
Información útil
Los niños son bienvenidos en este hotel
Todas las edades
$ 31.610 (AUD30) por persona por noche
Comunicate con el hotel para obtener más información sobre cómo agregar una cuna.
No se permiten mascotas
Please inform City Square Motel of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A damage deposit of AUD 100 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. Please note that the property requires an AUD 250 credit card pre-authorization upon check in to cover any incidental charges. Please note that there is a 3.5% charge when you pay with an American Express or JCB credit card. Please note that this hotel has a strict 'No Party Policy'. Please note that housekeeping does not occur on public holidays.
Este hotel acepta los siguientes métodos de pago:
Cash
City Square Motel: Preguntas frecuentes
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