Hotel Realm
+ 90
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Datos rápidos
Check-in desde: | 15:00 |
|---|---|
Check-out antes de: | 11:00 |
Mascotas | No se permiten mascotas |
Servicios
Wi-Fi
Estacionamiento
Aire acondicionado
Piscina
Gimnasio
Spa
Más información sobre Hotel Realm
Hotel Realm
Set 1.4 km from Old Parliament House, Hotel Realm offers 5-star accommodation in Canberra and features a garden, a terrace and a bar. Offering a restaurant, the property also has a fitness centre, as well as an indoor pool and a sauna.
Reseñas de 
Viajero anónimo
Comentario: 12 jul. 2026
Fecha de estadía: jul. 2026
Staff were very helpful on arrival, giving directions to our next place. Room was spacious and well appointed, breakfast well worth the money.
Pareja
NZ
Comentario: 14 jun. 2026
Fecha de estadía: jun. 2026
Not a Five Star Stay
Gosh, what a disappointment. From the photos when booking, Hotel Realm looked super stylish and very cool.
We noted that it was a five star property, and were very much looking forward to staying here.
First impressions were good, the staff at reception were excellent, and the atrium is five star grand. But once we got to our room on the executive level it was pretty underwhelming.
Strange set up with a large empty space as you open the door and then a very sterile kitchen that looked like it belonged in a dormitory.
The living area and bedroom were nice but there wasn’t a comfortable chair in the place!
So far, so ok but the bathroom was not good at all.
What looked like toothpaste was on the shelves and hadn’t been cleaned, tiles were peeling, dirt and muck collecting around the shower edges and floor edges. Not anywhere near 5 star level.
The heater/air con did not work either.
The next day our room was not made up - we had to ask for this to occur which it finally did but no coffee replenishment.
Just not acceptable for a hotel with this rating. Breakfast was fine.
Good things:
Very comfortable bed and pillows.
Free parking.
We noted that it was a five star property, and were very much looking forward to staying here.
First impressions were good, the staff at reception were excellent, and the atrium is five star grand. But once we got to our room on the executive level it was pretty underwhelming.
Strange set up with a large empty space as you open the door and then a very sterile kitchen that looked like it belonged in a dormitory.
The living area and bedroom were nice but there wasn’t a comfortable chair in the place!
So far, so ok but the bathroom was not good at all.
What looked like toothpaste was on the shelves and hadn’t been cleaned, tiles were peeling, dirt and muck collecting around the shower edges and floor edges. Not anywhere near 5 star level.
The heater/air con did not work either.
The next day our room was not made up - we had to ask for this to occur which it finally did but no coffee replenishment.
Just not acceptable for a hotel with this rating. Breakfast was fine.
Good things:
Very comfortable bed and pillows.
Free parking.
Respuesta del hotel
Comentario: 14 jun. 2026
Dear ZaraP784,
Thank you for taking the time to review your experience with us. While I'm glad to hear that you enjoyed the comfort of the bed and pillows, complimentary parking, and found our reception team welcoming, I was genuinely disappointed to read that your overall experience fell short of expectations.
Please accept my sincere apologies for the issues you encountered with the cleanliness of the bathroom, the air conditioning, and the servicing of your room. These are not the standards we aim to deliver, and I completely understand how frustrating this would have been.
Should you wish to discuss your experience further, I would welcome the opportunity to speak with you directly. Please feel free to contact me at your convenience, at ecem.unal@domahotels.com.au
I hope we have the chance to restore your confidence in us and provide a much more enjoyable experience next time. Please contact me directly for any future bookings, and I will personally ensure your next stay meets the high standards and expectations that we strive to deliver for every guest.
Thank you again for your honest feedback.
Warm regards,
Ecem
Rooms Division Manager
Thank you for taking the time to review your experience with us. While I'm glad to hear that you enjoyed the comfort of the bed and pillows, complimentary parking, and found our reception team welcoming, I was genuinely disappointed to read that your overall experience fell short of expectations.
Please accept my sincere apologies for the issues you encountered with the cleanliness of the bathroom, the air conditioning, and the servicing of your room. These are not the standards we aim to deliver, and I completely understand how frustrating this would have been.
Should you wish to discuss your experience further, I would welcome the opportunity to speak with you directly. Please feel free to contact me at your convenience, at ecem.unal@domahotels.com.au
I hope we have the chance to restore your confidence in us and provide a much more enjoyable experience next time. Please contact me directly for any future bookings, and I will personally ensure your next stay meets the high standards and expectations that we strive to deliver for every guest.
Thank you again for your honest feedback.
Warm regards,
Ecem
Rooms Division Manager
Viajero solo
Comentario: 20 jun. 2026
Fecha de estadía: jun. 2026
My go-to hotel in Canberra
This was my second stay at Hotel Realm, and I’ll definitely keep coming back. The rooms are lovely, the hotel staff are always so helpful, and the location is incredibly convenient. I’ve stayed at other hotels in Canberra, but none have compared — especially for the price. I’ve found some other hotels to be more expensive, but not nearly as good!
Pareja
Comentario: 15 jun. 2026
Fecha de estadía: jun. 2026
Outstanding weekend. Great service, comfortable accommodation, fantastic breakfast.
I have stayed at Realm several times and always find it comfortable. This occasion though seems to have raised the bar again. The checkin staff, Bibi and his offsider were exceptional. They made us feel welcome and were most helpful to us on checkin. Very professional and perfect hospitality. Great job Bibi! We noticed all the staff the whole time were warm and friendly, with the uniforms impeccable. Our room was excellent. The beds here are soft and comfortable. Everything was terrific in the room. Only suggestion I would make is to store a spare blanket in the room as it got a bit cool and we had trouble working the heater/cooler. Did not seem responsive to temperature controls. Luckily it was not your typical freezing cold Canberra night, so was bearable. We had the buffet breakfast and noticed some vast improvements here. Probably the best buffet breakfast we have encountered. It had everything we could wish for and was fresh, with friendly staff. We also used the gym at nearby Brassey (as we went early), which was seamless and a great gym. Overall, the hotel was first class and seems to keep getting better each time. Thankyou!
Familia viajera
Comentario: 14 jun. 2026
Fecha de estadía: jun. 2026
Affront to the senses.
Room was dirty. Marks on curtains and walls. Musty odour engrained in the carpet. Thermostat kept resetting to 23.5c even after turning power off. Had to open the balcony door to avoid boiling to death. Won't be back.
Respuesta del hotel
Comentario: 14 jun. 2026
Dear 946lindeng,
Thank you for taking the time to share your feedback. I am very sorry to read about your experience and disappointed to learn that your stay did not meet expectations. The issues you have described regarding the cleanliness of the room, the condition of the furnishings, the odour, and the problems with the air conditioning are certainly not reflective of the standards we aim to provide for our guests.
I understand how frustrating and uncomfortable this must have been, particularly when it impacted your ability to relax and enjoy your stay. Please be assured that your comments have been shared with our Housekeeping and Maintenance teams for immediate review and consideration.
I would welcome the opportunity to discuss your experience with you further and gain a better understanding of the issues you encountered. Should you be open to it, please feel free to contact me directly at your convenience at ecem.unal@domahotels.com.au
While I understand your disappointment, I do hope you might consider giving us another opportunity in the future. If you do choose to stay with us again, I encourage you to reach out to me personally when making your reservation. I would be pleased to look after your booking and do everything possible to ensure your stay meets the high standards and expectations that we strive to deliver for every guest.
Thank you again for your feedback. We appreciate you bringing these concerns to our attention.
Warm regards,
Ecem
Rooms Division Manager
Thank you for taking the time to share your feedback. I am very sorry to read about your experience and disappointed to learn that your stay did not meet expectations. The issues you have described regarding the cleanliness of the room, the condition of the furnishings, the odour, and the problems with the air conditioning are certainly not reflective of the standards we aim to provide for our guests.
I understand how frustrating and uncomfortable this must have been, particularly when it impacted your ability to relax and enjoy your stay. Please be assured that your comments have been shared with our Housekeeping and Maintenance teams for immediate review and consideration.
I would welcome the opportunity to discuss your experience with you further and gain a better understanding of the issues you encountered. Should you be open to it, please feel free to contact me directly at your convenience at ecem.unal@domahotels.com.au
While I understand your disappointment, I do hope you might consider giving us another opportunity in the future. If you do choose to stay with us again, I encourage you to reach out to me personally when making your reservation. I would be pleased to look after your booking and do everything possible to ensure your stay meets the high standards and expectations that we strive to deliver for every guest.
Thank you again for your feedback. We appreciate you bringing these concerns to our attention.
Warm regards,
Ecem
Rooms Division Manager
Muy buena ubicación
18 National Circuit, Barton, Barton, 2603, Australia|A 0,08 km del centro de la ciudad
Check-in y check-out
Check-in desde:
15:00
Check-out antes de:
11:00
Información útil
No se permiten mascotas
Hay camas adicionales por un cargo extra, según el tamaño de la habitación.
Hotel Realm: Preguntas frecuentes
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