art'otel Cologne
+ 81
Encontrá el mejor hotel en Colonia para tus fechas, por precio o preferencia
Compará ofertas para art'otel Cologne en cientos de sitios, todo en un mismo lugar
Buscá una oferta con cancelación gratuita o calificaciones excelentes
Compará habitaciones y precios
Comparamos cientos de sitios para encontrar la mejor oferta
Datos rápidos
Check-in desde: | 15:00 |
|---|---|
Check-out antes de: | 12:00 |
Mascotas | Se permiten mascotas con un cargo adicional |
Servicios
Wi-Fi
Estacionamiento
Aire acondicionado
Gimnasio
Spa
Recepción las 24 horas
Más información sobre art'otel Cologne
art'otel Cologne
Situated in Cologne, art'otel cologne has a fitness centre, terrace, bar, and free WiFi throughout the property. The property is close to several well-known attractions, 1.2 km from Cologne Philharmony, 1.6 km from Theater am Dom and 1.
Reseñas de 
Viajero en grupo
Comentario: 13 ago. 2026
Fecha de estadía: ago. 2026
Perfect stay for our group; I can only recommend this house.
A perfect hotel for our stay, 2 stops from the main train station on line 132, quick walk to the old town, right next to the chocolate museum.
Respuesta del hotel
Comentario: 17 ago. 2026
Sehr geehrter Gast,
vielen Dank für Ihre wunderbare Bewertung via Tripadvisor. Es freut uns sehr, dass Sie und Ihre Gruppe einen perfekten Aufenthalt bei uns hatten. Schön zu lesen, dass Ihnen die gute Anbindung an den Hauptbahnhof, sowie die zentrale Lage mit der Nähe zur Altstadt und zum Schokoladenmuseum gefallen haben. Ihr Lob ist für unser Team eine große Motivation. Wir bedanken uns herzlich für Ihre Weiterempfehlung und würden uns freuen, Sie bei Ihrem nächsten Besuch wieder bei uns begrüßen zu dürfen.
Mit freundlichen Grüßen
art'otel Cologne Team
vielen Dank für Ihre wunderbare Bewertung via Tripadvisor. Es freut uns sehr, dass Sie und Ihre Gruppe einen perfekten Aufenthalt bei uns hatten. Schön zu lesen, dass Ihnen die gute Anbindung an den Hauptbahnhof, sowie die zentrale Lage mit der Nähe zur Altstadt und zum Schokoladenmuseum gefallen haben. Ihr Lob ist für unser Team eine große Motivation. Wir bedanken uns herzlich für Ihre Weiterempfehlung und würden uns freuen, Sie bei Ihrem nächsten Besuch wieder bei uns begrüßen zu dürfen.
Mit freundlichen Grüßen
art'otel Cologne Team
Viajero en grupo
Comentario: 30 may. 2026
Fecha de estadía: may. 2026
Shocking hotel
Unfortunately, our stay at this hotel was very disappointing from start to finish.
Upon arrival, we discovered that the air conditioning in our room was not working, meaning we had to change rooms. While this issue was eventually resolved, the staff showed very little concern and seemed largely uninterested in ensuring guests had a pleasant stay.
Things only got worse on our second night. When we returned to our room, we found that it had not been cleaned and had not been restocked with fresh towels or toiletries. As this is something I would consider standard in any hotel, I went to reception to ask why. I was then informed that guests must request housekeeping before midday each day. This had never been explained to us at check-in, and I naturally assumed the room would be serviced unless we had specifically requested otherwise.
The room itself looked nothing like the photos advertised online. It was very basic and appeared quite tired and poorly maintained. There were sections of skirting board missing, and the carpets were lifting in places, which not only looked unprofessional but also created a potential trip hazard. These are not the standards I would expect from a hotel charging the prices it does.
What makes this even more frustrating is that we chose this hotel over the Maritim Hotel and paid more, expecting a higher standard of accommodation and service. Unfortunately, the experience was nowhere near worth the extra cost.
Overall, the lack of communication, poor customer service, poor room maintenance, and misleading room presentation left us extremely disappointed. We would not stay here again and, we wish we had chose the Maritim instead.
Upon arrival, we discovered that the air conditioning in our room was not working, meaning we had to change rooms. While this issue was eventually resolved, the staff showed very little concern and seemed largely uninterested in ensuring guests had a pleasant stay.
Things only got worse on our second night. When we returned to our room, we found that it had not been cleaned and had not been restocked with fresh towels or toiletries. As this is something I would consider standard in any hotel, I went to reception to ask why. I was then informed that guests must request housekeeping before midday each day. This had never been explained to us at check-in, and I naturally assumed the room would be serviced unless we had specifically requested otherwise.
The room itself looked nothing like the photos advertised online. It was very basic and appeared quite tired and poorly maintained. There were sections of skirting board missing, and the carpets were lifting in places, which not only looked unprofessional but also created a potential trip hazard. These are not the standards I would expect from a hotel charging the prices it does.
What makes this even more frustrating is that we chose this hotel over the Maritim Hotel and paid more, expecting a higher standard of accommodation and service. Unfortunately, the experience was nowhere near worth the extra cost.
Overall, the lack of communication, poor customer service, poor room maintenance, and misleading room presentation left us extremely disappointed. We would not stay here again and, we wish we had chose the Maritim instead.
Respuesta del hotel
Comentario: 8 jun. 2026
Dear Guest,
Thank you for your honest feedback. We are sorry that your stay fell significantly short of your expectations in several aspects, particularly regarding comfort, service, and communication. The issues you mentioned do not meet our standards. Please accept our apologies for any inconvenience caused. We are especially sorry that you felt you did not receive sufficient attention from our team. Attentive and solution-oriented service should always be a matter of course for our guests. We also take your comments regarding the condition of the room very seriously and have already forwarded them internally for review and improvement. At the same time, we would like to thank you for your feedback regarding the communication of our cleaning procedures. It is our aim to provide such information clearly and transparently at check-in, we regret that this did not happen in your case. We are very sorry that, despite your conscious decision to stay with us, we were unable to meet your expectations. Should you give us another chance, we would be delighted to have the opportunity to impress you with our service in the future.
Best regards,
art'otel Cologne Team
Thank you for your honest feedback. We are sorry that your stay fell significantly short of your expectations in several aspects, particularly regarding comfort, service, and communication. The issues you mentioned do not meet our standards. Please accept our apologies for any inconvenience caused. We are especially sorry that you felt you did not receive sufficient attention from our team. Attentive and solution-oriented service should always be a matter of course for our guests. We also take your comments regarding the condition of the room very seriously and have already forwarded them internally for review and improvement. At the same time, we would like to thank you for your feedback regarding the communication of our cleaning procedures. It is our aim to provide such information clearly and transparently at check-in, we regret that this did not happen in your case. We are very sorry that, despite your conscious decision to stay with us, we were unable to meet your expectations. Should you give us another chance, we would be delighted to have the opportunity to impress you with our service in the future.
Best regards,
art'otel Cologne Team
Viajero anónimo
Comentario: 31 ago. 2026
Fecha de estadía: ago. 2026
Great location, clean room, nice views of the river and city. Parking convenient but not free, evening food limited.
Familia viajera
Comentario: 31 ago. 2026
Fecha de estadía: ago. 2026
Great for Gamescom
Grease location for a week at Gamescom (30 min walk, 10 min Uber), clean room, view of the river and city. Breakfast was simple, underground parking was convenient (just a shame it’s not free). Would stay again.
Respuesta del hotel
Comentario: 31 ago. 2026
Dear Guest,
Thank you for your great review! We're delighted to see that our location worked so well for your Gamescom visit and that you enjoyed the clean room and beautiful views of the river and city. We're also pleased that the underground parking added convenience to your stay. We appreciate your feedback regarding the breakfast selection and parking fees and we'll certainly take it into consideration. Thank you for choosing to stay with us and we're thrilled to hear that you would stay again. We look forward to welcoming you back on your next visit to Cologne.
Kind regards,
art'otel Cologne Team
Thank you for your great review! We're delighted to see that our location worked so well for your Gamescom visit and that you enjoyed the clean room and beautiful views of the river and city. We're also pleased that the underground parking added convenience to your stay. We appreciate your feedback regarding the breakfast selection and parking fees and we'll certainly take it into consideration. Thank you for choosing to stay with us and we're thrilled to hear that you would stay again. We look forward to welcoming you back on your next visit to Cologne.
Kind regards,
art'otel Cologne Team
Viajero solo
Comentario: 17 ago. 2026
Fecha de estadía: ago. 2026
Noisy Room
A nice hotel on the outskirts of Cologne city centre. Unfortunately my room was located at the back of the hotel next to the tram line so I could hear every tram going past at all hours of the night. I could also feel the vibrations from the trams inside the room. This continued during the night and repeatedly disturbed my sleep.
I had specifically requested a quiet room when booking, so this was particularly disappointing. If you're a light sleeper, I would recommend asking the hotel about the quietest rooms available before booking.
I had specifically requested a quiet room when booking, so this was particularly disappointing. If you're a light sleeper, I would recommend asking the hotel about the quietest rooms available before booking.
Respuesta del hotel
Comentario: 24 ago. 2026
Dear Guest,
Thank you for sharing your feedback. We are sorry to hear that the noise and vibrations from the nearby tram line disturbed your sleep.
We understand how disappointing this must have been and regret that we were unable to meet your expectations in this regard. Your comments are valuable to us, and we will share them with our team so that we can better consider room preferences when assigning rooms.
We hope to have the opportunity to welcome you again and provide you with a more peaceful and enjoyable stay.
Kind regards,
art’otel Cologne Team
Thank you for sharing your feedback. We are sorry to hear that the noise and vibrations from the nearby tram line disturbed your sleep.
We understand how disappointing this must have been and regret that we were unable to meet your expectations in this regard. Your comments are valuable to us, and we will share them with our team so that we can better consider room preferences when assigning rooms.
We hope to have the opportunity to welcome you again and provide you with a more peaceful and enjoyable stay.
Kind regards,
art’otel Cologne Team
Muy buena ubicación
Holzmarkt 4, Altstadt, Colonia, 50676, Alemania|A 1,21 km del centro de la ciudad
Check-in y check-out
Check-in desde:
15:00
Check-out antes de:
12:00
Información útil
Se permiten mascotas con un cargo adicional
Comunicate con el hotel para obtener más información sobre cómo agregar camas supletorias.
art'otel Cologne: Preguntas frecuentes
¿Necesitás vuelos o un auto para tu viaje?
¿Sabías que podemos ayudarte a planificar el resto de tu viaje? Conseguí ofertas exclusivas y precios excelentes en vuelos y alquiler de autos.Vuelos a Colonia
Alquiler de autos en Colonia