Mandalai Hotel
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Fast facts
Check in from: | 2:00 PM |
|---|---|
Check out before: | 12:00 PM |
Pets | Pets not allowed |
Amenities
WiFi
Parking
Air conditioning
Pool
Spa
24-hour Front Desk Service
More about Mandalai Hotel
Mandalai Hotel
Featuring a spa & wellness center, Mandalai Hotel is located in Chaloklum in the Koh Phangan region, a few steps from Chaloklum Bay Beach and 1.7 miles from Ko Ma. With free WiFi, this 3-star hotel offers a concierge service and a tour desk.
Reviews from 
Family traveler
Comment: Jul 23, 2025
Stayed in: Jul 2025
Enjoy your stay
We spent 5 days in Mandalai and our stay was pleasant! Certainly you should not be too pinchy because the general maintenance leaves a little to be desired (rooms, swimming pool, common... furniture aging especially on the common terrace facing the sea) but the staff is adorable and the location incredible! At the edge of the wonderful beach
Our room was not cleaned (it took 3 days to ask) but none of this prevented us from enjoying and having a great time in Koh phangan. The hotel is close to restaurants, supermarkets, cafes... what to do for several days
We recommend
Our room was not cleaned (it took 3 days to ask) but none of this prevented us from enjoying and having a great time in Koh phangan. The hotel is close to restaurants, supermarkets, cafes... what to do for several days
We recommend
Hotel response
Comment: Mar 1, 2026
Sorry to read your response. You never complained to our team regarding matters mentioned. If as you say so many things were wrond why are we so busy year round
Couple
Comment: May 2, 2026
Stayed in: May 2026
Horror Experience
We booked this room through Booking.com, where it was clearly stated that the room included a bathtub, sea view, and pool view. However, upon arrival, we were given a completely different room that did not match the description at all.
I showed the booking confirmation, but the staff member simply referred to his own price list and claimed he was not familiar with Booking’s listings. Communication was very difficult, as the person at reception spoke very limited English. Instead of addressing our reservation, he kept focusing on price differences and insisted that we pay extra.
In the end, we were forced to pay an additional €50 for an “upgrade” just to receive the room we had originally booked. Despite this, we still had to spend one night in the wrong room. When we inspected it more closely, the hygiene standards were so poor that we decided to leave the hotel altogether especially after hearing that another guest had reported bedbugs a few days earlier.
The room we finally received (with a king-size bed and pool view) was very outdated and in poor condition. Everything felt worn out and not properly maintained. Cleanliness was a major concern.
It is very questionable how this hotel has received a three-star rating, as the conditions are, in our opinion, potentially harmful to guests’ health. We stayed in the room for only about an hour before deciding to move to another, much nicer hotel for the remainder of our trip.
We will definitely report this incident to Booking. Overall, this was an outrageous experience and felt like a complete rip-off. In our view, this hotel should be thoroughly reviewed and held accountable.
I showed the booking confirmation, but the staff member simply referred to his own price list and claimed he was not familiar with Booking’s listings. Communication was very difficult, as the person at reception spoke very limited English. Instead of addressing our reservation, he kept focusing on price differences and insisted that we pay extra.
In the end, we were forced to pay an additional €50 for an “upgrade” just to receive the room we had originally booked. Despite this, we still had to spend one night in the wrong room. When we inspected it more closely, the hygiene standards were so poor that we decided to leave the hotel altogether especially after hearing that another guest had reported bedbugs a few days earlier.
The room we finally received (with a king-size bed and pool view) was very outdated and in poor condition. Everything felt worn out and not properly maintained. Cleanliness was a major concern.
It is very questionable how this hotel has received a three-star rating, as the conditions are, in our opinion, potentially harmful to guests’ health. We stayed in the room for only about an hour before deciding to move to another, much nicer hotel for the remainder of our trip.
We will definitely report this incident to Booking. Overall, this was an outrageous experience and felt like a complete rip-off. In our view, this hotel should be thoroughly reviewed and held accountable.
Hotel response
Comment: May 3, 2026
We dispute this review, and the client is misleading you. The guest received the room he booked, the cheapest room in the hotel. The guest would not accept this and wanted the room he booked. We told him to speak with his agent, who would confirm that he had the room you booked. He refused. We offered him a better room but refused to pay for the upgrade. He wanted the upgrade at no further cost to himself. This guest called our hotel manager a liar and cheat. The guest tried further to bully our team. In the end, because the guest could not obtain a free upgrade, he left the hotel. We informed him that if he was free to leave the hotel, but he would not receive a refund.
Couple
Comment: Apr 26, 2026
Stayed in: Apr 2026
Watch out!!️
⚠️ ABSOLUTE WARNING: Health risk & disgust factor! ⚠️
I don't know where to start, but spare yourself this mess. The hotel is an absolute imposition!
• Bed bug alarm: We woke up covered in bites. The room was completely dirty and no sign of hygiene.
• Pool of Horror: The pool is a pure bacterial spinner. The water was so polluted that it caused severe rashes. Anyone who bathes here is risking their health!
• Stink from hell: Relaxation in the room? Misrepresentation. Two houses away is a fish factory and the beastly stench goes straight to the rooms. You can't open a window without feeling sick.
Conclusion: Find something else! This hotel was supposed to be shut down by the health department. Once and never again!
I don't know where to start, but spare yourself this mess. The hotel is an absolute imposition!
• Bed bug alarm: We woke up covered in bites. The room was completely dirty and no sign of hygiene.
• Pool of Horror: The pool is a pure bacterial spinner. The water was so polluted that it caused severe rashes. Anyone who bathes here is risking their health!
• Stink from hell: Relaxation in the room? Misrepresentation. Two houses away is a fish factory and the beastly stench goes straight to the rooms. You can't open a window without feeling sick.
Conclusion: Find something else! This hotel was supposed to be shut down by the health department. Once and never again!
Hotel response
Comment: May 3, 2026
Here we go again, we dispute this review. This guest sent us a sms to change his booking to a shorter period. He sent another SMS to say he had canceled his booking, and we received a new booking for the shorter stay. When it was time to leave the hotel, the guest produced the canceled reservation and said it was not canceled. We asked him why he told us he had canceled the original booking. He refused to answer. The hotel was full, and we asked him to leave. He refused. We told him we would have to call the police if he did not leave. His wife called me to say she loves the hotel and asked why they need to leave. I explained the situation, and she accepted it. Then they left the hotel, threatening to black list us everywhere.
Couple
Comment: Apr 1, 2026
Stayed in: Mar 2026
Hotel to escape
Hotel that might be nice (feet in the water), but it is outdated for lack of maintenance! and, let s not mention the people who run the hotel, they are incompetent, flee this place!
Hotel response
Comment: Apr 2, 2026
If you were so unhappy with the hotel, why didn't you leave? Our team has informed us that you were rude and insulting to the hotel staff.
Solo traveler
Comment: Feb 28, 2026
Stayed in: Feb 2026
Pulled out of considering any bookings after the English owner was SO rude.
There was a system error issue for a one night booking with Agoda and the wrong date was booked - tried to cancel immediately but he obstinately refused even to just swap it to the correct date which was only a few days later.
Was really surprised how rude, unhelpful and inhospitable he was, so made a decision to 100% not try and book the correct night instead and in fact to NEVER book there.
Was really surprised how rude, unhelpful and inhospitable he was, so made a decision to 100% not try and book the correct night instead and in fact to NEVER book there.
Hotel response
Comment: Mar 1, 2026
The guest booked on 4th March 2026, then cancelled the booking, booked on 28th February 2026, and wanted to cancel it again for 4th March. We refuse to cancel the 28th Feb 2026 booking, as, under our rules, it was too late to cancel. The guest started to swear at me and create havoc at the hotel. We always get blamed when it is the agent's fault for not controlling the reservations.
Location
Chaloklum Road 2/3 Moo 7, Surat Thani, 84280, Thailand|103.24 km from city center
Check in and check out
Check in from:
2:00 PM
Check out before:
12:00 PM
Good to know
Pets not allowed
It is prohibited to bring durian to the hotel.
Extra beds are available for an additional charge, depending on the size of the room.
Mandalai Hotel: FAQs
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