Thon Hotel Trondheim
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Fitness centre
Front desk 24 hour
Non-smoking
Laundry
More about Thon Hotel Trondheim
Thon Hotel Trondheim
Situated 50 metres from Torvet Square, Thon Hotel Trondheim offers a rich buffet breakfast with hot and cold dishes and organic choices. Free Wi-Fi is available throughout the building.
Reviews from 
Anonymous traveller
Comment: 26 Jul 2026
Stayed in: Jul 2026
Central location, very walkable to attractions, shopping, restaurants, cafes, etc. Street parking available nearby (Applemap did not take us there, we had to ask reception for direction). Our room was very clean and comfortable with great view. We loved it and wished we could stay longer.
Anonymous traveller
Comment: 24 Jul 2026
Stayed in: Jul 2026
The room was ok. But, no aircondition and the air was bad. Impossible to sleep. Opening the window was no help. Breakfast was the best experience. Expensive …
Solo traveller
AU
Comment: 21 Jul 2026
The worst of the worst
I have been to poorer European countries and some developing countries; this is by far the worst hotel experience I have had, topping my previous worst experience in Sibiu, Romania. I wish I could give this place zero stars.
The condition of the room was the worst I have seen in a while. When I brought this up with the front desk, they did nothing. However, when I showed photos of the room and the shower area to a different staff member, they could no longer ignore it and agreed to change my room after I insisted. (Please see the attached photos.)
I felt this place was more like a cheap motel in a developed country; it never felt like I was in Norway. It was not just the condition of the room, but also the attitude and customer service of the staff. The second room was on the seventh floor, meaning I had to carry my heavy bags up the stairs from the sixth floor because the elevator does not go to the seventh floor.
The hotel management seriously needs to send their staff to places like Australia, Denmark, or Germany to learn proper standards of customer service, hospitality, and cleanliness. (Or perhaps, this could be their best standard)
Breakfast was included, but the menu never changed. Furthermore, the hygiene of the food and utensils is questionable, as the cups and plates were not properly cleaned. If you hold a water glass up to the light, you can clearly see marks and debris.
On the positive side, the location is excellent, with easy access to public transport and a short walk to the old town and the Nidaros Cathedral. There is also a convenient backdoor leading directly to the shopping centre.
The condition of the room was the worst I have seen in a while. When I brought this up with the front desk, they did nothing. However, when I showed photos of the room and the shower area to a different staff member, they could no longer ignore it and agreed to change my room after I insisted. (Please see the attached photos.)
I felt this place was more like a cheap motel in a developed country; it never felt like I was in Norway. It was not just the condition of the room, but also the attitude and customer service of the staff. The second room was on the seventh floor, meaning I had to carry my heavy bags up the stairs from the sixth floor because the elevator does not go to the seventh floor.
The hotel management seriously needs to send their staff to places like Australia, Denmark, or Germany to learn proper standards of customer service, hospitality, and cleanliness. (Or perhaps, this could be their best standard)
Breakfast was included, but the menu never changed. Furthermore, the hygiene of the food and utensils is questionable, as the cups and plates were not properly cleaned. If you hold a water glass up to the light, you can clearly see marks and debris.
On the positive side, the location is excellent, with easy access to public transport and a short walk to the old town and the Nidaros Cathedral. There is also a convenient backdoor leading directly to the shopping centre.
Hotel response
Comment: 6 Aug 2026
Dear Guest,
Thank you for taking the time to share your feedback. We are truly sorry to read about your experience and disappointed that we did not meet your expectations during your stay with us.
We sincerely apologize for the condition of the room you were initially assigned and for the frustration you experienced when raising your concerns. Our goal is always to address guest issues promptly and professionally, and it is clear that we fell short in this instance. We appreciate you bringing the matter to our attention and regret that it required repeated efforts on your part before a room change was arranged.
We are also sorry to learn that the cleanliness standards in both the room and breakfast area did not meet your expectations. Cleanliness and hygiene are matters we take very seriously, and your comments have been shared with our housekeeping and restaurant teams for immediate review and follow-up.
We understand that being assigned a room on the seventh floor presented an inconvenience, particularly when carrying heavy luggage due to the building layout. We regret the discomfort this caused.
Furthermore, we are concerned to hear that you found our service lacking. Providing warm, attentive hospitality is a fundamental part of the guest experience, and we apologize if our team gave you a different impression. Your feedback will be addressed with the staff involved and used as part of our ongoing training and service improvement efforts.
While we are pleased that you appreciated our central location and convenient access to public transport, shopping, and local attractions, we regret that these positive aspects were overshadowed by the issues you encountered during your stay.
Thank you again for your candid feedback. We value comments such as yours, as they help us identify areas where we need to improve. We hope you will accept our apologies and appreciate the opportunity to address these concerns internally.
Kind regards,
Hilde Søraas-Sønsteli
Thon Hotel Trondheim
Thank you for taking the time to share your feedback. We are truly sorry to read about your experience and disappointed that we did not meet your expectations during your stay with us.
We sincerely apologize for the condition of the room you were initially assigned and for the frustration you experienced when raising your concerns. Our goal is always to address guest issues promptly and professionally, and it is clear that we fell short in this instance. We appreciate you bringing the matter to our attention and regret that it required repeated efforts on your part before a room change was arranged.
We are also sorry to learn that the cleanliness standards in both the room and breakfast area did not meet your expectations. Cleanliness and hygiene are matters we take very seriously, and your comments have been shared with our housekeeping and restaurant teams for immediate review and follow-up.
We understand that being assigned a room on the seventh floor presented an inconvenience, particularly when carrying heavy luggage due to the building layout. We regret the discomfort this caused.
Furthermore, we are concerned to hear that you found our service lacking. Providing warm, attentive hospitality is a fundamental part of the guest experience, and we apologize if our team gave you a different impression. Your feedback will be addressed with the staff involved and used as part of our ongoing training and service improvement efforts.
While we are pleased that you appreciated our central location and convenient access to public transport, shopping, and local attractions, we regret that these positive aspects were overshadowed by the issues you encountered during your stay.
Thank you again for your candid feedback. We value comments such as yours, as they help us identify areas where we need to improve. We hope you will accept our apologies and appreciate the opportunity to address these concerns internally.
Kind regards,
Hilde Søraas-Sønsteli
Thon Hotel Trondheim
Couple
Comment: 21 Jul 2026
Good but room for improvement
All right room. Good bed. Some marks on the walls. Very good breakfast with large selection missed coffee latte etc but got us quite well. Chrome casting worked badly. Jumped off all the time :/ empty for soap in the shower :(
Solo traveller
Comment: 10 Jul 2026
Stayed in: Jul 2026
Hopeless bath
The bathroom was hopeless. The shower cabinet in the bathroom was mounted so that the feet be pressed into it when sitting in the toilet. Had to dig on the slope to make number two. Smoke in the reception. Breakfast was good. It is important that you feel comfortable in the room and the bathroom was hopeless.
Very good location
Kongens Gate 13, Trondheim, 7013, Norway|0.12 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Pets not allowed
Please contact the hotel for details about adding extra beds.
Thon Hotel Trondheim: FAQs
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