Palais Ronsard Relais & Chateaux
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
More about Palais Ronsard Relais & Chateaux
Palais Ronsard Relais & Chateaux
Palais Ronsard Relais & Chateaux features an outdoor swimming pool, fitness centre, a garden and restaurant in Marrakech. This 5-star hotel offers an ATM and a concierge service.
Reviews from 
Family traveller
Comment: 21 Jun 2026
Stayed in: Jun 2026
An exceptional stay.
Following a problem encountered with another accommodation, we contacted Palais Ronsard at the last minute. Despite the very short notice, the team agreed to welcome us and even allowed us to benefit from an early check-in. A huge thank you to Chaïmae, who took care of our reservation with great kindness, responsiveness, and understanding.
Barely an hour after our call, we were already on site, welcomed with delicious Moroccan tea, fresh fruits, and tasty Moroccan pastries. A perfect arrival that immediately set the tone for our stay.
The room assigned to us was beautiful, spacious, and decorated with great taste. The bathroom, in particular, was absolutely majestic.
We also wish to thank Khalil, who handled our check-in and check-out with exemplary professionalism, always smiling, attentive, and very kind.
The pool is splendid, perfectly maintained, and the beds were always impeccable, inviting relaxation in an exceptional setting.
The true highlight, however, is the à la carte breakfast, a refined alternative to traditional hotel buffets. Everything is homemade, from the jams to the pastries and yogurts, with remarkable quality. A special mention goes to Hamza, who took great care of us throughout our stay, both during the welcome drink and at breakfast.
Finally, we also thank Yousra, the customer service representative, whom we had little opportunity to see but who was particularly pleasant and welcoming.
An absolutely wonderful stay, which has only one flaw: it was far too short. We are already looking forward to returning to Palais Ronsard.
Barely an hour after our call, we were already on site, welcomed with delicious Moroccan tea, fresh fruits, and tasty Moroccan pastries. A perfect arrival that immediately set the tone for our stay.
The room assigned to us was beautiful, spacious, and decorated with great taste. The bathroom, in particular, was absolutely majestic.
We also wish to thank Khalil, who handled our check-in and check-out with exemplary professionalism, always smiling, attentive, and very kind.
The pool is splendid, perfectly maintained, and the beds were always impeccable, inviting relaxation in an exceptional setting.
The true highlight, however, is the à la carte breakfast, a refined alternative to traditional hotel buffets. Everything is homemade, from the jams to the pastries and yogurts, with remarkable quality. A special mention goes to Hamza, who took great care of us throughout our stay, both during the welcome drink and at breakfast.
Finally, we also thank Yousra, the customer service representative, whom we had little opportunity to see but who was particularly pleasant and welcoming.
An absolutely wonderful stay, which has only one flaw: it was far too short. We are already looking forward to returning to Palais Ronsard.
Hotel response
Comment: 11 Jul 2026
Cher Monsieur Theo,
Nous vous remercions sincèrement d'avoir pris le temps de partager ce magnifique retour sur votre séjour au Palais Ronsard, membre Relais & Châteaux.
Nous sommes particulièrement touchés d'apprendre que nous avons pu répondre à vos attentes, même dans les circonstances de votre réservation de dernière minute. Savoir que votre arrivée, votre hébergement ainsi que chaque moment passé parmi nous ont contribué à rendre votre séjour si agréable est une immense satisfaction pour toute notre équipe.
Vos compliments sur votre suite, notre piscine, le petit-déjeuner à la carte et l'atmosphère de la maison nous vont droit au cœur. Nous sommes également ravis que la qualité de notre accueil, notre disponibilité et notre sens du service aient marqué votre expérience.
Votre conclusion est sans doute le plus beau des compliments : nous aurions simplement aimé que votre séjour dure un peu plus longtemps. Nous espérons avoir le plaisir de vous accueillir à nouveau très prochainement afin de vous faire vivre une nouvelle parenthèse d'exception au Palais Ronsard.
Bien cordialement,
L'équipe du Palais Ronsard
Nous vous remercions sincèrement d'avoir pris le temps de partager ce magnifique retour sur votre séjour au Palais Ronsard, membre Relais & Châteaux.
Nous sommes particulièrement touchés d'apprendre que nous avons pu répondre à vos attentes, même dans les circonstances de votre réservation de dernière minute. Savoir que votre arrivée, votre hébergement ainsi que chaque moment passé parmi nous ont contribué à rendre votre séjour si agréable est une immense satisfaction pour toute notre équipe.
Vos compliments sur votre suite, notre piscine, le petit-déjeuner à la carte et l'atmosphère de la maison nous vont droit au cœur. Nous sommes également ravis que la qualité de notre accueil, notre disponibilité et notre sens du service aient marqué votre expérience.
Votre conclusion est sans doute le plus beau des compliments : nous aurions simplement aimé que votre séjour dure un peu plus longtemps. Nous espérons avoir le plaisir de vous accueillir à nouveau très prochainement afin de vous faire vivre une nouvelle parenthèse d'exception au Palais Ronsard.
Bien cordialement,
L'équipe du Palais Ronsard
Couple
Comment: 4 Jun 2026
Stayed in: May 2026
Excellent stay, recommended location
Wonderful location, everything controlled in detail, beautiful furnishings, well-defined and clean exteriors and garden; one inconvenience is the excessive number of birds nesting in the lamps, and there is a noticeable smell of birds in the garden. As for the rest, everything is okay; the restaurant is very good with absurd prices.
Hotel response
Comment: 4 Jun 2026
Dear Guest,
Thank you for sharing your wonderful feedback.
We are delighted that you enjoyed your stay at Palais Ronsard, a member of Relais & Châteaux, and that you appreciated the attention to detail throughout the property, from our beautiful setting and elegant furnishings to our carefully maintained gardens and outdoor spaces.
We also appreciate your comments regarding the presence of birds in the garden area. As our property is surrounded by nature, local wildlife is part of the unique environment we offer, although we understand that it may occasionally cause some inconvenience.
We are pleased to know that you enjoyed the quality of our restaurant. Your feedback is greatly appreciated and helps us continue enhancing the guest experience.
We look forward to welcoming you back for another memorable stay in the future.
Kind regards,
The Team at Palais Ronsard
Thank you for sharing your wonderful feedback.
We are delighted that you enjoyed your stay at Palais Ronsard, a member of Relais & Châteaux, and that you appreciated the attention to detail throughout the property, from our beautiful setting and elegant furnishings to our carefully maintained gardens and outdoor spaces.
We also appreciate your comments regarding the presence of birds in the garden area. As our property is surrounded by nature, local wildlife is part of the unique environment we offer, although we understand that it may occasionally cause some inconvenience.
We are pleased to know that you enjoyed the quality of our restaurant. Your feedback is greatly appreciated and helps us continue enhancing the guest experience.
We look forward to welcoming you back for another memorable stay in the future.
Kind regards,
The Team at Palais Ronsard
Couple
Comment: 26 Apr 2026
Stayed in: Apr 2026
Very nice stay in a calm place. Perfect for resting.
The location of Palais Ronsard is about 30 min from the Medina of Marrakech (old center)
The place has a very calm atmosphere, and the gardens are magnificent.
The rooms are nicely decorated with a lot of authentic furniture and details
The value for what you get is somehow high priced
The cleanliness of the rooms is ok, but not the high windows. We made a complaint but the guys had no proper materials to clean properly! The managment should have specific people only for window cleaning. Ours were so dirty we missed light in the room.
There is absolutely no noise disturbance in this hotel. In our room, close to the pool , we hardly heared the soft music aroung the pool.
The pool was well heated although we had low temperatures and rains.
The service is truly excellent. The restaurant offers different menus. International and local cuisine.
The taxis of the hotel to and from golf courses, other restaurants and more was very efficient.
The place has a very calm atmosphere, and the gardens are magnificent.
The rooms are nicely decorated with a lot of authentic furniture and details
The value for what you get is somehow high priced
The cleanliness of the rooms is ok, but not the high windows. We made a complaint but the guys had no proper materials to clean properly! The managment should have specific people only for window cleaning. Ours were so dirty we missed light in the room.
There is absolutely no noise disturbance in this hotel. In our room, close to the pool , we hardly heared the soft music aroung the pool.
The pool was well heated although we had low temperatures and rains.
The service is truly excellent. The restaurant offers different menus. International and local cuisine.
The taxis of the hotel to and from golf courses, other restaurants and more was very efficient.
Hotel response
Comment: 29 May 2026
Dear Ms Catherine,
Thank you very much for taking the time to share your detailed feedback following your stay at Palais Ronsard, member of Relais & Châteaux.
We are delighted to read that you enjoyed the peaceful atmosphere of the property, the beauty of our gardens, the comfort and decoration of the rooms, as well as the tranquility around the pool area. Creating a serene retreat where our guests can truly relax and disconnect is at the very heart of the Palais Ronsard experience.
We are also very pleased that you appreciated the quality of our service, the diversity of our cuisine, the heated pool, and the efficiency of our transportation services throughout your stay.
At the same time, we sincerely regret the inconvenience you encountered regarding the cleanliness of the high windows in your room. We truly appreciate your constructive feedback, which helps us continue improving the experience we strive to offer each of our guests.
We hope to have the pleasure of welcoming you back to ou luxury hotel for another peaceful and memorable stay in Marrakech.
Kind regards,
The Palais Ronsard Team
Thank you very much for taking the time to share your detailed feedback following your stay at Palais Ronsard, member of Relais & Châteaux.
We are delighted to read that you enjoyed the peaceful atmosphere of the property, the beauty of our gardens, the comfort and decoration of the rooms, as well as the tranquility around the pool area. Creating a serene retreat where our guests can truly relax and disconnect is at the very heart of the Palais Ronsard experience.
We are also very pleased that you appreciated the quality of our service, the diversity of our cuisine, the heated pool, and the efficiency of our transportation services throughout your stay.
At the same time, we sincerely regret the inconvenience you encountered regarding the cleanliness of the high windows in your room. We truly appreciate your constructive feedback, which helps us continue improving the experience we strive to offer each of our guests.
We hope to have the pleasure of welcoming you back to ou luxury hotel for another peaceful and memorable stay in Marrakech.
Kind regards,
The Palais Ronsard Team
Family traveller
Comment: 28 Jun 2026
Stayed in: Jun 2026
Extended weekend in Marrakech
Wonderful stay, as usual.
Excellent service and magnificent room.
We recommend it 1000 times.
Excellent service and magnificent room.
We recommend it 1000 times.
Hotel response
Comment: 11 Jul 2026
Cher Client,
Un immense merci pour votre fidélité et pour ce magnifique commentaire.
Nous sommes enchantés d'apprendre que votre week-end prolongé à Marrakech, au Palais Ronsard, membre Relais & Châteaux, a une nouvelle fois été à la hauteur de vos attentes. Vos compliments sur la qualité de notre service et le confort de votre chambre nous touchent sincèrement et seront partagés avec toute notre équipe.
Votre recommandation est notre plus belle récompense. Nous serons ravis de vous accueillir de nouveau très prochainement pour un autre séjour d'exception.
Bien cordialement,
L'équipe du Palais Ronsard
Un immense merci pour votre fidélité et pour ce magnifique commentaire.
Nous sommes enchantés d'apprendre que votre week-end prolongé à Marrakech, au Palais Ronsard, membre Relais & Châteaux, a une nouvelle fois été à la hauteur de vos attentes. Vos compliments sur la qualité de notre service et le confort de votre chambre nous touchent sincèrement et seront partagés avec toute notre équipe.
Votre recommandation est notre plus belle récompense. Nous serons ravis de vous accueillir de nouveau très prochainement pour un autre séjour d'exception.
Bien cordialement,
L'équipe du Palais Ronsard
Couple
Comment: 25 May 2026
Stayed in: May 2026
Disappointing
As a Relais & Châteaux property, Palais Ronsard sets expectations for a high level of hospitality, professionalism, and attention to detail. Unfortunately, our experience following checkout fell well short of that standard.
At check-in, the hotel processed a 4,000 MAD charge ($600 Canadian) on my credit card for incidentals, which I was explicitly told was only a preauthorization hold. Upon checkout on May 6, the hotel also correctly processed payment for our stay separately. However, more than two weeks later, the 4,000 MAD charge had still not been reversed.
I raised the issue at checkout and was reassured it was simply a hold and would correct itself. When it did not, I followed up by phone on May 14 and via WhatsApp on May 15 and May 22. Both communications assured me that someone would get back to me right away, yet no one ever responded to any of my follow-ups.
What is most disappointing is not simply the billing error itself — mistakes can happen — but rather the complete lack of communication and accountability afterward. For a luxury property operating under the Relais & Châteaux banner, ignoring repeated guest inquiries regarding an unresolved credit card charge is unacceptable.
The property itself was pleasant enough, but overall the stay was average and certainly did not justify the level of frustration caused afterward. I have now had to escalate the matter through my bank as a wrongful charge dispute, something that should never have been necessary had the hotel simply acknowledged and resolved the issue professionally.
I sincerely hope management takes guest follow-up and financial accountability more seriously going forward.
At check-in, the hotel processed a 4,000 MAD charge ($600 Canadian) on my credit card for incidentals, which I was explicitly told was only a preauthorization hold. Upon checkout on May 6, the hotel also correctly processed payment for our stay separately. However, more than two weeks later, the 4,000 MAD charge had still not been reversed.
I raised the issue at checkout and was reassured it was simply a hold and would correct itself. When it did not, I followed up by phone on May 14 and via WhatsApp on May 15 and May 22. Both communications assured me that someone would get back to me right away, yet no one ever responded to any of my follow-ups.
What is most disappointing is not simply the billing error itself — mistakes can happen — but rather the complete lack of communication and accountability afterward. For a luxury property operating under the Relais & Châteaux banner, ignoring repeated guest inquiries regarding an unresolved credit card charge is unacceptable.
The property itself was pleasant enough, but overall the stay was average and certainly did not justify the level of frustration caused afterward. I have now had to escalate the matter through my bank as a wrongful charge dispute, something that should never have been necessary had the hotel simply acknowledged and resolved the issue professionally.
I sincerely hope management takes guest follow-up and financial accountability more seriously going forward.
Hotel response
Comment: 11 Jul 2026
Dear Guest,
Thank you for taking the time to share your feedback. We are sincerely sorry that your post-stay experience did not meet your expectations.
Please accept our apologies for the delay and frustration caused regarding the preauthorization on your card. While preauthorization releases are ultimately subject to banking procedures, we regret that the communication following your departure did not reflect the level of service we strive to provide.
Your comments have been shared with our management team and taken into careful consideration as we continue to improve our guest experience.
Kind regards,
The Palais Ronsard Team
Thank you for taking the time to share your feedback. We are sincerely sorry that your post-stay experience did not meet your expectations.
Please accept our apologies for the delay and frustration caused regarding the preauthorization on your card. While preauthorization releases are ultimately subject to banking procedures, we regret that the communication following your departure did not reflect the level of service we strive to provide.
Your comments have been shared with our management team and taken into careful consideration as we continue to improve our guest experience.
Kind regards,
The Palais Ronsard Team
Very good location
ABYAD, Municipalité, Palais Ronsard Propriété SALAH 7, Marrakech, 40000, Morocco|8.27 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Pets allowed
For sharing rooms, if either or both of guests are Moroccans, they will be required to show a marriage certificate, otherwise the hotel reserves the right to reject for check-in.
According to government policy and social customs in Morocco, marriage certificate need to be provided upon check in if a male and female shares a room and one of them is Moroccan or Muslim.
Please contact the hotel for details about adding extra beds.
Palais Ronsard Relais & Chateaux: FAQs
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