Sant'Elmo Beach Hotel
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Informações importantes
Check-in a partir das: | 17:00 |
|---|---|
Check-out antes das: | 10:00 |
Animais de estimação | Animais de estimação permitidos com um custo extra |
Comodidades
Wi-Fi
Parque de estacionamento
Ar condicionado
Piscina
Receção 24h
Restaurante
Mais sobre Sant'Elmo Beach Hotel
Sant'Elmo Beach Hotel
O Sant'Elmo Beach Hotel está localizado na Costa Rei, na Sardenha, e dispõe de uma área de praia privativa e uma grande piscina ao ar livre com terraço. O estacionamento é gratuito.
Avaliações de 
Viajante em família
Comentário: 04/08/2026
Great stay, great staff, quality service
Review
We had a wonderful stay at Sant’Elmo Beach Hotel. We were three adults and three kids across two rooms, and I’d happily rate it 8/10 overall. It’s a great stay especially for a family. If you’re looking for a more polished and grown-up type of stay, you might possibly consider different properties that cater to adults.
Accommodation – 8/10
We stayed in a Suite, which was spacious, modern, quiet, and well laid out. Despite overlooking the piazzetta, noise was never an issue. Just note that some rooms are a fairly long walk from the restaurants, pool, and beach.
Beach – 7/10
This would normally be a 10/10, but rough seas during our first few days brought large amounts of Posidonia ashore. That’s nobody’s fault, but reception could have done a better job explaining the situation, reassuring guests it usually clears quickly, and recommending the nearby north beach as an alternative. The walk to the beach is also long and almost entirely in full sun and when we first did it we were surprised by a big black sea we had no idea was happening.
Food – 9/10
Excellent quality with plenty of variety. The upstairs restaurant included with the Gold package was especially enjoyable, while the buffet was also consistently good. Service throughout was excellent.
Entertainment – 10/10
I was really impressed with the entertainment staff overall. There’s a lot of attention to detail and variety in the nightly shows. Very impressed ALL people in the company were excellent dancers, and particularly the cast artistico with head choreographer Debora and first ballerina Matilda, and the dedicated singers Marea, Domenico and Luca especially.
The rest of the cast also exceptional, with the mini club staff being engaging and fun, Giuseppe (also an incredible dancer!!), Simona, Vika and everyone else. Also special appreciation for the staff for the grown ups, Ottavia (especially great with my kids), Vittorio e Valentina. I don’t partecipate in activities but didn’t feel they were pushy nor insistent.
Grounds – 10/10
Beautifully maintained gardens, pool, and common areas. The whole resort feels well cared for without being overly manicured.
Suggestions:
* water: This is the biggest issue. The current system is extremely wasteful. We went through 6–8 plastic bottles every day, plus glass bottles at meals. Across a full season, this must generate an enormous and completely unnecessary amount of plastic waste. For a hotel of this standard, this really stands out as outdated and avoidable. Refill stations, filtered water points, or a proper reusable bottle system should be introduced as a priority. It would significantly reduce waste and improve the overall sustainability of the resort.
* Add a few shaded benches along the beach path.
* Be more proactive about communicating sea conditions and suggesting alternative beaches after rough weather.
* Connect the TVs to the internet or enable smart TV features so guests can sign into their own streaming services. It would be a welcome alternative to the Italian broadcast channels.
*improve WiFi coverage
* Refresh the comedy nights. Some sketches still rely on dated stereotypes and innuendo that feel out of place today.
* the mandatory club card fee is confusing and although explained online when booking, still comes across as a gimmicky money-grab and set a bad tone when checking-in and being required for all the extra money on top of the pre booked reservation
We had a wonderful stay at Sant’Elmo Beach Hotel. We were three adults and three kids across two rooms, and I’d happily rate it 8/10 overall. It’s a great stay especially for a family. If you’re looking for a more polished and grown-up type of stay, you might possibly consider different properties that cater to adults.
Accommodation – 8/10
We stayed in a Suite, which was spacious, modern, quiet, and well laid out. Despite overlooking the piazzetta, noise was never an issue. Just note that some rooms are a fairly long walk from the restaurants, pool, and beach.
Beach – 7/10
This would normally be a 10/10, but rough seas during our first few days brought large amounts of Posidonia ashore. That’s nobody’s fault, but reception could have done a better job explaining the situation, reassuring guests it usually clears quickly, and recommending the nearby north beach as an alternative. The walk to the beach is also long and almost entirely in full sun and when we first did it we were surprised by a big black sea we had no idea was happening.
Food – 9/10
Excellent quality with plenty of variety. The upstairs restaurant included with the Gold package was especially enjoyable, while the buffet was also consistently good. Service throughout was excellent.
Entertainment – 10/10
I was really impressed with the entertainment staff overall. There’s a lot of attention to detail and variety in the nightly shows. Very impressed ALL people in the company were excellent dancers, and particularly the cast artistico with head choreographer Debora and first ballerina Matilda, and the dedicated singers Marea, Domenico and Luca especially.
The rest of the cast also exceptional, with the mini club staff being engaging and fun, Giuseppe (also an incredible dancer!!), Simona, Vika and everyone else. Also special appreciation for the staff for the grown ups, Ottavia (especially great with my kids), Vittorio e Valentina. I don’t partecipate in activities but didn’t feel they were pushy nor insistent.
Grounds – 10/10
Beautifully maintained gardens, pool, and common areas. The whole resort feels well cared for without being overly manicured.
Suggestions:
* water: This is the biggest issue. The current system is extremely wasteful. We went through 6–8 plastic bottles every day, plus glass bottles at meals. Across a full season, this must generate an enormous and completely unnecessary amount of plastic waste. For a hotel of this standard, this really stands out as outdated and avoidable. Refill stations, filtered water points, or a proper reusable bottle system should be introduced as a priority. It would significantly reduce waste and improve the overall sustainability of the resort.
* Add a few shaded benches along the beach path.
* Be more proactive about communicating sea conditions and suggesting alternative beaches after rough weather.
* Connect the TVs to the internet or enable smart TV features so guests can sign into their own streaming services. It would be a welcome alternative to the Italian broadcast channels.
*improve WiFi coverage
* Refresh the comedy nights. Some sketches still rely on dated stereotypes and innuendo that feel out of place today.
* the mandatory club card fee is confusing and although explained online when booking, still comes across as a gimmicky money-grab and set a bad tone when checking-in and being required for all the extra money on top of the pre booked reservation
Resposta do hotel
Comentário: 05/08/2026
Dear Guest,
we sincerely thank you for sharing such a detailed review and for taking the time to describe your experience at Sant’Elmo Beach Hotel.
We are pleased to know that your stay was overall very positive and that you appreciated the Suite, the quality of our culinary offering, the care of our common areas, and above all the work of our entertainment team.
We would like to thank you especially for mentioning our staff members. We will be pleased to share your kind words with all our team members: their enthusiasm and professionalism represent an important value for our property and a great satisfaction for the entire team.
Regarding the presence of Posidonia, we fully understand the inconvenience it may have caused during the first days of your stay. This is a natural phenomenon linked to sea conditions and cannot be predicted, which we manage while respecting the environment and current regulations. We also appreciate your suggestion regarding communication with guests, with the aim of providing increasingly timely and useful information.
We carefully take into consideration your suggestions regarding sustainability, the services offered by the property, connectivity, and the entertainment programme. Our guests’ feedback represents an important opportunity for improvement and is always evaluated with great attention.
We are particularly pleased that you appreciated the family atmosphere of the resort and the attention dedicated to both children and adults, elements that are an integral part of our hospitality philosophy.
We thank you once again for choosing Sant’Elmo Beach Hotel and we will be delighted to welcome you back for another pleasant experience in Sardinia.
Kind regards,
we sincerely thank you for sharing such a detailed review and for taking the time to describe your experience at Sant’Elmo Beach Hotel.
We are pleased to know that your stay was overall very positive and that you appreciated the Suite, the quality of our culinary offering, the care of our common areas, and above all the work of our entertainment team.
We would like to thank you especially for mentioning our staff members. We will be pleased to share your kind words with all our team members: their enthusiasm and professionalism represent an important value for our property and a great satisfaction for the entire team.
Regarding the presence of Posidonia, we fully understand the inconvenience it may have caused during the first days of your stay. This is a natural phenomenon linked to sea conditions and cannot be predicted, which we manage while respecting the environment and current regulations. We also appreciate your suggestion regarding communication with guests, with the aim of providing increasingly timely and useful information.
We carefully take into consideration your suggestions regarding sustainability, the services offered by the property, connectivity, and the entertainment programme. Our guests’ feedback represents an important opportunity for improvement and is always evaluated with great attention.
We are particularly pleased that you appreciated the family atmosphere of the resort and the attention dedicated to both children and adults, elements that are an integral part of our hospitality philosophy.
We thank you once again for choosing Sant’Elmo Beach Hotel and we will be delighted to welcome you back for another pleasant experience in Sardinia.
Kind regards,
Viajante anónimo
Comentário: 29/06/2026
Hospedou-se em: 06/2026
We really enjoyed our stay and loved that the beach is just a short walk away. The food was good and everyone working there was friendly and helpful.
I had read some reviews about noise issues, but we requested a quiet cottage and we honestly didn't hear any noise from adjoining rooms.
I had read some reviews about noise issues, but we requested a quiet cottage and we honestly didn't hear any noise from adjoining rooms.
Casal
Comentário: 03/06/2025
Check before you travel as no agent will tell you!
We booked the hotel for a break online on Monday evening 26th May for four nights.
The hotel was advertised as shown with a great beach picture. As beach goers we were taken back how well this looked which showed crystal clear water and spotless beach which for us was the main purpose of booking.
On arrival to the hotel the check-in was at quite a late time of 17:00 which meant we had to put our luggage into a store room until the room was ready.
We changed and went to the beach for what looked amazing on the advertisement and the main reason we booked this venue.
On arrival at the beach, we were presented with the whole bay covered in a large slick of Posidonia beach and also the washed up remains from previous days/weeks.
There was no clear path into the water unless you waded through knee deep Posidonia.
This was a massive disappointment as whilst this is a natural phenomenon, nobody advised us of this either on booking, the hotel website or staff on arrival. In fact it was just accepted and we were advised it would be removed overnight.
The next day came, we went back to the beach and it was evident that no clearing had taken place and there was still no pathway to the sea as far as the eye could see.
The only option was to sit on the beach and watch countless families arrive each day and go through the same experience as we were, taken in by the advertised pictures when in reality the beach was a swamp of Posidonia in the sea as well as piled up on the beach.
This should have been checked by booking agents before selling such a holiday so we at least had the option to book and had we been made aware of this situation, we would have booked elsewhere.
This natural phenomenon didn’t happen overnight and everyone at the hotel knew the situation but did nothing to communicate or clear it.
The hotel was advertised as shown with a great beach picture. As beach goers we were taken back how well this looked which showed crystal clear water and spotless beach which for us was the main purpose of booking.
On arrival to the hotel the check-in was at quite a late time of 17:00 which meant we had to put our luggage into a store room until the room was ready.
We changed and went to the beach for what looked amazing on the advertisement and the main reason we booked this venue.
On arrival at the beach, we were presented with the whole bay covered in a large slick of Posidonia beach and also the washed up remains from previous days/weeks.
There was no clear path into the water unless you waded through knee deep Posidonia.
This was a massive disappointment as whilst this is a natural phenomenon, nobody advised us of this either on booking, the hotel website or staff on arrival. In fact it was just accepted and we were advised it would be removed overnight.
The next day came, we went back to the beach and it was evident that no clearing had taken place and there was still no pathway to the sea as far as the eye could see.
The only option was to sit on the beach and watch countless families arrive each day and go through the same experience as we were, taken in by the advertised pictures when in reality the beach was a swamp of Posidonia in the sea as well as piled up on the beach.
This should have been checked by booking agents before selling such a holiday so we at least had the option to book and had we been made aware of this situation, we would have booked elsewhere.
This natural phenomenon didn’t happen overnight and everyone at the hotel knew the situation but did nothing to communicate or clear it.
Resposta do hotel
Comentário: 16/06/2025
Dear Guest,
thank you for taking the time to share your experience at our property.
We sincerely regret that your stay did not fully meet your expectations.
First and foremost, we would like to emphasize that the presence of Posidonia oceanica on our beach is a natural, unpredictable phenomenon that cannot be anticipated or communicated to Guests prior to their arrival.
As evidenced by the numerous positive reviews from our regular Guests, the images published on our official channels accurately reflect the reality of our beach, characterized by white sand and crystal clear waters.
It is important to highlight that Posidonia does not represent neglect or deterioration. Rather, it is an indicator of clean waters and a healthy marine ecosystem. Its presence is vital for environmental conservation as it helps protect the coastline from erosion and maintains the ecological balance of the marine environment.
We understand that the presence of Posidonia may temporarily alter the aesthetic appearance of the beach. However, we would like to remind you that the beach service remained fully accessible and usable throughout your stay.
Furthermore, we would like to clarify that the management and removal of Posidonia are subject to strict environmental regulations, and any intervention is carried out only after obtaining the necessary authorizations from the competent authorities. These regulations prohibit arbitrary actions, with the aim of preserving the ecosystem and protecting the territory.
We remain at your disposal for any further information or clarification and hope to have the opportunity to welcome you again.
Best regards,
Customer Care Service
thank you for taking the time to share your experience at our property.
We sincerely regret that your stay did not fully meet your expectations.
First and foremost, we would like to emphasize that the presence of Posidonia oceanica on our beach is a natural, unpredictable phenomenon that cannot be anticipated or communicated to Guests prior to their arrival.
As evidenced by the numerous positive reviews from our regular Guests, the images published on our official channels accurately reflect the reality of our beach, characterized by white sand and crystal clear waters.
It is important to highlight that Posidonia does not represent neglect or deterioration. Rather, it is an indicator of clean waters and a healthy marine ecosystem. Its presence is vital for environmental conservation as it helps protect the coastline from erosion and maintains the ecological balance of the marine environment.
We understand that the presence of Posidonia may temporarily alter the aesthetic appearance of the beach. However, we would like to remind you that the beach service remained fully accessible and usable throughout your stay.
Furthermore, we would like to clarify that the management and removal of Posidonia are subject to strict environmental regulations, and any intervention is carried out only after obtaining the necessary authorizations from the competent authorities. These regulations prohibit arbitrary actions, with the aim of preserving the ecosystem and protecting the territory.
We remain at your disposal for any further information or clarification and hope to have the opportunity to welcome you again.
Best regards,
Customer Care Service
Casal
Comentário: 10/10/2025
Hospedou-se em: 10/2025
Deceptive Invoice and Unauthorised Charges Mistaken Invoice and Individual Charges Invoice Ingannevole and Addebiti Indebiti
Dear Sir/Madam,
I am writing to express my deep indignation regarding my stay at Sant'Elmo Beach Hotel, in Sardinia. I can say with full certainty that I will never return to this hotel, nor will I recommend it to anyone. The reasons are numerous and reveal poor management and unacceptable practices for a hotel that claims to be a quality resort.
1. Very short meal times: breakfast from 7:30 to 9:30 and dinner from 19:30 to 21:00 — totally unsuitable for guests on holiday.
2. Very long queues for eggs and coffee at breakfast. Only 1 or 2 cooks were making 1 or 2 eggs at a time.
3. Dinner meals were repetitive and of poor quality, with little variety and substandard food.
4. Drinks are not included in lunch and dinner, despite being advertised as included.
5. Wasps in the honey jar at breakfast — staff ignored the situation entirely.
6. Pool towels: only the first is free, the next ones cost €3 each, which is unacceptable.
7. Poor room cleaning: floors are not vacuumed, robes are not replaced even when dirty, and towels are only changed if “very dirty”.
8. Facilities in bad condition: tiny shower with a poor regulator, and the mirror by the switch was falling off.
9. Outrageous prices at the bar: €10 for Algida ice creams that cost around €2 in Portugal.
10. Staff do not speak English or Spanish, including the reception manager.
11. Serious issues at check-out: overcharging for pool towels I didn’t request; double charging for beach bar consumption with no receipts; trying to charge city tax again after 5 days; attempting to charge for massages I never had.
After a long discussion in Italian with the manager, they removed the charges, claiming it was a “mistake”. However, these “mistakes” amounted to almost half the total bill — clearly not accidental.
This situation is shameful, unacceptable, and damaging to Sardinia’s tourism image. It was one of the worst hotel experiences I have ever had.
I will share this experience publicly on my social media and on review platforms to warn future guests.
I will never return to this hotel, nor recommend it to anyone.
Exmos. Gentlemen,
I am here to express my deep indignation over my stay at the Sant’Elmo Beach Hotel in Sardinia. I can say with absolute conviction that I will never visit this hotel again, nor will I recommend it to anyone. The reasons are various and demonstrate poor management and unacceptable practices for a hotel that presents itself as a quality resort.
1. Extremely short meal times: breakfast from 7:30 to 9:30 and dinner from 7:30 to 21:00. These schedules are completely unadjusted for those on holiday, forcing guests to run against the clock to get food.
2. Timely queues for eggs and coffee for breakfast. There were only 1 or maximum 2 chefs, who made 1 or 2 eggs at a time, resulting in long and time-consuming queues.
3. Repeated meals of poor quality: practically every day the same dishes were served, with no variety and quality much lower than expected for a resort of this level.
4. Drinks are not included in lunch and dinner, although the hotel advertises that they are included. This information is misleading and creates a bad experience for guests.
5. At breakfast, at the place where the honey was to be barred, there were vespas inside the bottle, and the employees completely ignored the situation, without any concern for food hygiene.
6. Towels for the pool: they say they provide, but only the first one is free. The following cost €3 each, which is an abuse, especially when the towels get naturally dirty with normal use of the pool.
7. Poor room cleaning: do not vacuum the floor, do not change the robes (even if they are dirty and on the floor), and only change the towels if they are “very dirty”. This is unacceptable in a hotel of this category.
8. Facilities in poor condition:
• The poliban is small and the shower regulator is of bad quality.
• The switch mirror was loose and fell to the ground.
9. Exorbitant prices at the resort bar: 10 € for each ice cream brand Olá / Algida, which in Portugal costs around 2 €. A real abuse.
10. Lack of communication: Most employees, including a welcoming manager, do not speak English or Spanish, which makes any troubleshooting attempts extremely difficult.
11. Very serious situation at check-out:
• They tried to charge me an excessive amount of pool towels that I did not use;
• They tried to charge me twice as much as I consumed at the beach bar — when I ordered the pins, they did not present them and had to withdraw the amount;
• tried to charge the “night tax” again after 5 days, despite having already been paid at check-in and being clearly indicated on Booking that taxes are included;
• They even tried to charge me massages that I never did.
After a long discussion in Italian (because they do not speak English) with the manager, they removed all these abusive values, with the excuse that they “mistaken” in making the bill. However, the undue amounts accounted for almost half of the total bill, which clearly demonstrates that it was not a simple mistake, but rather a deliberate scheme to deceive guests who do not confirm the bills.
This situation is shameful, unacceptable and stains the image of tourism in Sardinia. It was undoubtedly one of the worst experiences I've ever had in a hotel.
For all this, I inform you that I will expose this situation on my social networks and on public rating platforms, to alert future guests and prevent others from going through the same experience.
I will never return to this hotel again, nor will I recommend it to anyone.
Gentili Signori,
I wish to express my profound indignation for my stay at the Sant’Elmo Beach Hotel, in Sardegna. I can affirm with absolute certainty that I will never return to this hotel. I motivi sono numerosi e dimostrano una gestione scadente e pratiche inaccettabili per una struttura che si presenta come resort di qualità.
1. Orari dei pasti troppo brevi: breakfast 7:30–9:30, scene 19:30–21:00.
2. Code lunghissime for egg and coffee during breakfast.
3. Cene ripetitive and di scarsa qualità, con poca varietà e cibo al di sotto degli standard attesi.
4. Beverage non incluse to lunch and scene, nonostante venga pubblicizzato il contrario.
5. Vespe nel barattolo di miele a colazione — the staff ignored the situation.
6. Asciugamani per la piscina: solo il primo è gratuito, i successivi costano 3 € ciascuno, il che è inaccettabile.
7. Pulizia delle camere insufficiente: non passano l’aspirapolvere, non substituiscono gli accappatoi sporchi, cambiano gli asciugamani solo se “molto sporchi”.
8. Strutture in cattive conditions: box doccia piccolo, regolatore scadente, specchio che cadeva.
9. Prezi esagerati al bar: 10 € per un gelato Algida che usually costs about 2 €.
10. Personale che non parla ingles né spagnolo, incluso il responsabile della reception.
11. Gravi problemi al check-out: addebiti per asciugamani mai richiesti, double addebito al bar senza ricevute, tentativo di far pagare di nuovo la tassa di soggiorno, addebiti per massaggi mai effettuati.
After a long discussion with the director, have eliminated these importi saying that it was “errori”. However, such “errors” amounted to almost half the total — clearly not a simple mistake.
This situation is shameful, unacceptable and damages the image of Sardegna. È stata una delle peggiori esperienze alberghiere che abbia mai avuto.
Informerò inoltre che pubblicherò this experience sui miei social media e piattaforme di recensioni pubbliche, per avvisare futuri ospiti.
I won't return to this hotel and I won't give it to anyone.
I am writing to express my deep indignation regarding my stay at Sant'Elmo Beach Hotel, in Sardinia. I can say with full certainty that I will never return to this hotel, nor will I recommend it to anyone. The reasons are numerous and reveal poor management and unacceptable practices for a hotel that claims to be a quality resort.
1. Very short meal times: breakfast from 7:30 to 9:30 and dinner from 19:30 to 21:00 — totally unsuitable for guests on holiday.
2. Very long queues for eggs and coffee at breakfast. Only 1 or 2 cooks were making 1 or 2 eggs at a time.
3. Dinner meals were repetitive and of poor quality, with little variety and substandard food.
4. Drinks are not included in lunch and dinner, despite being advertised as included.
5. Wasps in the honey jar at breakfast — staff ignored the situation entirely.
6. Pool towels: only the first is free, the next ones cost €3 each, which is unacceptable.
7. Poor room cleaning: floors are not vacuumed, robes are not replaced even when dirty, and towels are only changed if “very dirty”.
8. Facilities in bad condition: tiny shower with a poor regulator, and the mirror by the switch was falling off.
9. Outrageous prices at the bar: €10 for Algida ice creams that cost around €2 in Portugal.
10. Staff do not speak English or Spanish, including the reception manager.
11. Serious issues at check-out: overcharging for pool towels I didn’t request; double charging for beach bar consumption with no receipts; trying to charge city tax again after 5 days; attempting to charge for massages I never had.
After a long discussion in Italian with the manager, they removed the charges, claiming it was a “mistake”. However, these “mistakes” amounted to almost half the total bill — clearly not accidental.
This situation is shameful, unacceptable, and damaging to Sardinia’s tourism image. It was one of the worst hotel experiences I have ever had.
I will share this experience publicly on my social media and on review platforms to warn future guests.
I will never return to this hotel, nor recommend it to anyone.
Exmos. Gentlemen,
I am here to express my deep indignation over my stay at the Sant’Elmo Beach Hotel in Sardinia. I can say with absolute conviction that I will never visit this hotel again, nor will I recommend it to anyone. The reasons are various and demonstrate poor management and unacceptable practices for a hotel that presents itself as a quality resort.
1. Extremely short meal times: breakfast from 7:30 to 9:30 and dinner from 7:30 to 21:00. These schedules are completely unadjusted for those on holiday, forcing guests to run against the clock to get food.
2. Timely queues for eggs and coffee for breakfast. There were only 1 or maximum 2 chefs, who made 1 or 2 eggs at a time, resulting in long and time-consuming queues.
3. Repeated meals of poor quality: practically every day the same dishes were served, with no variety and quality much lower than expected for a resort of this level.
4. Drinks are not included in lunch and dinner, although the hotel advertises that they are included. This information is misleading and creates a bad experience for guests.
5. At breakfast, at the place where the honey was to be barred, there were vespas inside the bottle, and the employees completely ignored the situation, without any concern for food hygiene.
6. Towels for the pool: they say they provide, but only the first one is free. The following cost €3 each, which is an abuse, especially when the towels get naturally dirty with normal use of the pool.
7. Poor room cleaning: do not vacuum the floor, do not change the robes (even if they are dirty and on the floor), and only change the towels if they are “very dirty”. This is unacceptable in a hotel of this category.
8. Facilities in poor condition:
• The poliban is small and the shower regulator is of bad quality.
• The switch mirror was loose and fell to the ground.
9. Exorbitant prices at the resort bar: 10 € for each ice cream brand Olá / Algida, which in Portugal costs around 2 €. A real abuse.
10. Lack of communication: Most employees, including a welcoming manager, do not speak English or Spanish, which makes any troubleshooting attempts extremely difficult.
11. Very serious situation at check-out:
• They tried to charge me an excessive amount of pool towels that I did not use;
• They tried to charge me twice as much as I consumed at the beach bar — when I ordered the pins, they did not present them and had to withdraw the amount;
• tried to charge the “night tax” again after 5 days, despite having already been paid at check-in and being clearly indicated on Booking that taxes are included;
• They even tried to charge me massages that I never did.
After a long discussion in Italian (because they do not speak English) with the manager, they removed all these abusive values, with the excuse that they “mistaken” in making the bill. However, the undue amounts accounted for almost half of the total bill, which clearly demonstrates that it was not a simple mistake, but rather a deliberate scheme to deceive guests who do not confirm the bills.
This situation is shameful, unacceptable and stains the image of tourism in Sardinia. It was undoubtedly one of the worst experiences I've ever had in a hotel.
For all this, I inform you that I will expose this situation on my social networks and on public rating platforms, to alert future guests and prevent others from going through the same experience.
I will never return to this hotel again, nor will I recommend it to anyone.
Gentili Signori,
I wish to express my profound indignation for my stay at the Sant’Elmo Beach Hotel, in Sardegna. I can affirm with absolute certainty that I will never return to this hotel. I motivi sono numerosi e dimostrano una gestione scadente e pratiche inaccettabili per una struttura che si presenta come resort di qualità.
1. Orari dei pasti troppo brevi: breakfast 7:30–9:30, scene 19:30–21:00.
2. Code lunghissime for egg and coffee during breakfast.
3. Cene ripetitive and di scarsa qualità, con poca varietà e cibo al di sotto degli standard attesi.
4. Beverage non incluse to lunch and scene, nonostante venga pubblicizzato il contrario.
5. Vespe nel barattolo di miele a colazione — the staff ignored the situation.
6. Asciugamani per la piscina: solo il primo è gratuito, i successivi costano 3 € ciascuno, il che è inaccettabile.
7. Pulizia delle camere insufficiente: non passano l’aspirapolvere, non substituiscono gli accappatoi sporchi, cambiano gli asciugamani solo se “molto sporchi”.
8. Strutture in cattive conditions: box doccia piccolo, regolatore scadente, specchio che cadeva.
9. Prezi esagerati al bar: 10 € per un gelato Algida che usually costs about 2 €.
10. Personale che non parla ingles né spagnolo, incluso il responsabile della reception.
11. Gravi problemi al check-out: addebiti per asciugamani mai richiesti, double addebito al bar senza ricevute, tentativo di far pagare di nuovo la tassa di soggiorno, addebiti per massaggi mai effettuati.
After a long discussion with the director, have eliminated these importi saying that it was “errori”. However, such “errors” amounted to almost half the total — clearly not a simple mistake.
This situation is shameful, unacceptable and damages the image of Sardegna. È stata una delle peggiori esperienze alberghiere che abbia mai avuto.
Informerò inoltre che pubblicherò this experience sui miei social media e piattaforme di recensioni pubbliche, per avvisare futuri ospiti.
I won't return to this hotel and I won't give it to anyone.
Resposta do hotel
Comentário: 13/10/2025
Gentile Ospite,
riteniamo doveroso rispondere a questa recensione, in quanto contiene affermazioni completamente false e gravemente lesive nei confronti della nostra struttura e del nostro operato.
Leggere che avremmo “provato a truffare” un ospite è un’accusa inaccettabile e diffamatoria, che respingiamo con fermezza.
Ci preme chiarire che non risulta alcuno storno sul conto pagato al momento del check-out, né ci risulta che abbiate mai chiesto di parlare con la Direzione o segnalato criticità relative alle voci di addebito contestate. Inoltre, tutti i nostri collaboratori alla reception parlano fluentemente inglese e, in molti casi, anche altre lingue, per cui non risultano problemi di comunicazione.
Vogliamo sottolineare che gli orari dei pasti sono chiaramente riportati nella sezione Servizi dei nostri canali ufficiali, così come è sempre specificata, in modo trasparente, la non inclusione delle bevande nei pasti. In caso di disservizi, è fondamentale segnalarli durante il soggiorno, quando possiamo intervenire e trovare soluzioni: farlo solo al momento della recensione, a soggiorno concluso, non è corretto e non ci consente alcuna possibilità di rimediare.
Siamo sempre disponibili al confronto e accettiamo con serietà ogni critica costruttiva. Tuttavia, riteniamo questa recensione fuori luogo, soprattutto perché quanto contestato era chiaramente indicato al momento della prenotazione e non può diventare oggetto di lamentela solo a posteriori.
Possiamo certamente commettere degli errori, come può accadere in qualsiasi realtà lavorativa, ma accuse di disonestà sono totalmente infondate e non possiamo accettarle. Lavoriamo da oltre trent’anni nel settore del turismo, e lo facciamo da sempre con trasparenza, correttezza e rispetto per ogni nostro ospite.
Cordiali saluti,
La Direzione
riteniamo doveroso rispondere a questa recensione, in quanto contiene affermazioni completamente false e gravemente lesive nei confronti della nostra struttura e del nostro operato.
Leggere che avremmo “provato a truffare” un ospite è un’accusa inaccettabile e diffamatoria, che respingiamo con fermezza.
Ci preme chiarire che non risulta alcuno storno sul conto pagato al momento del check-out, né ci risulta che abbiate mai chiesto di parlare con la Direzione o segnalato criticità relative alle voci di addebito contestate. Inoltre, tutti i nostri collaboratori alla reception parlano fluentemente inglese e, in molti casi, anche altre lingue, per cui non risultano problemi di comunicazione.
Vogliamo sottolineare che gli orari dei pasti sono chiaramente riportati nella sezione Servizi dei nostri canali ufficiali, così come è sempre specificata, in modo trasparente, la non inclusione delle bevande nei pasti. In caso di disservizi, è fondamentale segnalarli durante il soggiorno, quando possiamo intervenire e trovare soluzioni: farlo solo al momento della recensione, a soggiorno concluso, non è corretto e non ci consente alcuna possibilità di rimediare.
Siamo sempre disponibili al confronto e accettiamo con serietà ogni critica costruttiva. Tuttavia, riteniamo questa recensione fuori luogo, soprattutto perché quanto contestato era chiaramente indicato al momento della prenotazione e non può diventare oggetto di lamentela solo a posteriori.
Possiamo certamente commettere degli errori, come può accadere in qualsiasi realtà lavorativa, ma accuse di disonestà sono totalmente infondate e non possiamo accettarle. Lavoriamo da oltre trent’anni nel settore del turismo, e lo facciamo da sempre con trasparenza, correttezza e rispetto per ogni nostro ospite.
Cordiali saluti,
La Direzione
Casal
IT
Comentário: 19/09/2025
Hospedou-se em: 09/2025
Conference resort
Lovely staff who are excellent and very charming. Good food although it’s like feeding at the zoo buffet all done in a rush .
Small basic rooms but cleaning very good .
The worst thing at this resort is the terrible loud singing in the evening after dinner , shocking voice and very loud you cannot hold a conversation, most residents retreat to their rooms . Definitely would not come back .
Small basic rooms but cleaning very good .
The worst thing at this resort is the terrible loud singing in the evening after dinner , shocking voice and very loud you cannot hold a conversation, most residents retreat to their rooms . Definitely would not come back .
Excelente localização
Località Sant'elmo - Costa Rei, Castiadas, 09040, Itália|A 6,23 km do centro da cidade
Check-in e check-out
Check-in a partir das:
17:00
Check-out antes das:
10:00
Informações úteis
Animais de estimação permitidos com um custo extra
Para mais informações sobre como adicionar camas extra, entre em contacto com o hotel.
Sant'Elmo Beach Hotel: Perguntas Frequentes
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