Intercity Portofino Florianópolis
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets allowed with an extra charge |
Amenities
Wi-Fi
Parking
Air conditioning
Pool
Fitness centre
Spa
More about Intercity Portofino Florianópolis
Intercity Portofino Florianópolis
Set in Florianópolis, 350 metres from Floripa Mall, Intercity Portofino Florianópolis offers accommodation with a fitness centre, private parking and a bar.
Reviews from 
Couple
Comment: 13 Jan 2026
Stayed in: Jan 2026
Excellent experience
All excellent, good service, good cleanliness, good food, very nice room and hotel structures are well kept
Hotel response
Comment: 14 Jan 2026
Estimado Amaury Jose C, le agradecemos sinceramente por compartir su excelente experiencia. Nos complace saber que disfrutó de la atención, limpieza, comida y las instalaciones del hotel. Esperamos tener el placer de recibirlo nuevamente en su próxima visita.
Couple
Comment: 27 Jun 2026
Stayed in: May 2026
Good but noisy!
The hotel is great with excellent service, huge room with beautiful views, great bath, delicious breakfast. Unfortunately the main thing that is the night's sleep left to be desired. I was having a work on the street in front of the hotel and the machines started at 4 a.m., unbelievable! On the second night there was no work but the noise of the highway in front obstructs anyway. If you're sleepy, don't stay here. Paid parking.
Hotel response
Comment: 29 Jun 2026
Prezado Sr. Fabiano, agradecemos por compartilhar sua experiência. É gratificante saber que apreciou o atendimento, o quarto e o café da manhã. Lamentamos os inconvenientes enfrentados durante sua estadia e levaremos suas observações em consideração para aprimorar nossos serviços. Esperamos ter a oportunidade de recebê-lo novamente.
Group traveller
Comment: 29 Apr 2026
Stayed in: Mar 2026
Bad service and cleaning
Since 2023, I have always prioritized my stay at this hotel for the good service and cleanliness of the rooms. But on this last stay, in March 2026, I had a completely different and extremely unpleasant experience.
On March 21, 2026, I was called ignorant by reception attendant André, which was already quite embarrassing.
On the same day, at night, the receptionist Eduardo, through my boyfriend, warned us, including extending the warning to a couple of friends who stayed at the hotel on my indication, so that we do not hit the room of the singer Joelma, who was also staying in the hotel. We had done absolutely nothing to justify this approach. We were treated as offenders for no reason whatsoever, which generated enormous embarrassment.
On 23/03/2026, I negotiated with the receptionist Lucas the extension of my accommodation in the same suite. He confirmed that the room was available and we proceeded to the payment. When I noticed a divergence in the amount charged, I questioned before passing the card. After a long wait, the manager Rogério appeared informing that the suite was no longer available.
The worst was that by then they were already about to process my payment, which clearly demonstrated a promise/affirmation that the suite was available. Still, Lucas denied having told me that the suite was available in front of the manager, and Rogério treated everything with disrespect, without any real effort to solve the problem.
In addition, I faced repeated cleaning problems: several towels were dirty and stained, on different days and even after room change. When reporting this to manager Rogério, the answer was extremely unelegant: he said that he had served many guests that weekend and that only I had complained about the cleaning of the towels.
It was a shameful, embarrassing and frustrating stay. The hotel, which was always my first choice, left a bad impression precisely by the attitude of the reception and management team.
Even I was embarrassed in front of my friends, because it was I who indicated the hotel to them. Intercity should seriously reevaluate the attitude of its employees, as this last experience was extremely negative.
On March 21, 2026, I was called ignorant by reception attendant André, which was already quite embarrassing.
On the same day, at night, the receptionist Eduardo, through my boyfriend, warned us, including extending the warning to a couple of friends who stayed at the hotel on my indication, so that we do not hit the room of the singer Joelma, who was also staying in the hotel. We had done absolutely nothing to justify this approach. We were treated as offenders for no reason whatsoever, which generated enormous embarrassment.
On 23/03/2026, I negotiated with the receptionist Lucas the extension of my accommodation in the same suite. He confirmed that the room was available and we proceeded to the payment. When I noticed a divergence in the amount charged, I questioned before passing the card. After a long wait, the manager Rogério appeared informing that the suite was no longer available.
The worst was that by then they were already about to process my payment, which clearly demonstrated a promise/affirmation that the suite was available. Still, Lucas denied having told me that the suite was available in front of the manager, and Rogério treated everything with disrespect, without any real effort to solve the problem.
In addition, I faced repeated cleaning problems: several towels were dirty and stained, on different days and even after room change. When reporting this to manager Rogério, the answer was extremely unelegant: he said that he had served many guests that weekend and that only I had complained about the cleaning of the towels.
It was a shameful, embarrassing and frustrating stay. The hotel, which was always my first choice, left a bad impression precisely by the attitude of the reception and management team.
Even I was embarrassed in front of my friends, because it was I who indicated the hotel to them. Intercity should seriously reevaluate the attitude of its employees, as this last experience was extremely negative.
Hotel response
Comment: 29 Apr 2026
Prezado Sr. Bruno Santolin Dornelles Franco,
Agradecemos por compartilhar sua avaliação e por ter escolhido nosso hotel em outras oportunidades.
Lamentamos que sua percepção sobre a última hospedagem não tenha sido positiva. No entanto, após análise interna dos fatos, esclarecemos que todas as situações mencionadas foram conduzidas pela equipe com base em nossos protocolos operacionais, sempre priorizando a segurança, o conforto e a boa convivência entre os hóspedes.
Esclarecemos que a abordagem realizada teve caráter exclusivamente preventivo e informativo, motivada por relatos de incômodo envolvendo a privacidade e o descanso de outro hóspede. Em especial, houve a necessidade de orientação quanto à aproximação e tentativa de contato com uma hóspede que demandava maior resguardo de privacidade, a fim de evitar qualquer tipo de constrangimento ou perturbação.
As abordagens realizadas durante sua estada ocorreram de forma respeitosa e alinhadas aos padrões de atendimento. Nesse sentido, não identificamos condutas inadequadas por parte da equipe, que atuou de maneira profissional em todos os momentos.
Em relação à extensão da hospedagem, trabalhamos com disponibilidade dinâmica e sujeita a alterações em tempo real. A visualização de disponibilidade não garante a reserva até a finalização do processo, o que pode resultar em indisponibilidade no momento da confirmação.
Reforçamos que, ao longo de sua permanência, foram prestados atendimentos e oferecidas alternativas, sempre com o objetivo de melhor atendê-lo dentro das possibilidades operacionais do hotel.
Quanto aos apontamentos sobre limpeza, ressaltamos que seguimos padrões rigorosos, e todas as observações são tratadas com seriedade para contínua melhoria dos nossos serviços.
Seguimos à disposição e reiteramos nosso compromisso com a qualidade no atendimento e com a transparência nas relações com nossos hóspedes.
Atenciosamente,
Equipe Intercity Portofino
Agradecemos por compartilhar sua avaliação e por ter escolhido nosso hotel em outras oportunidades.
Lamentamos que sua percepção sobre a última hospedagem não tenha sido positiva. No entanto, após análise interna dos fatos, esclarecemos que todas as situações mencionadas foram conduzidas pela equipe com base em nossos protocolos operacionais, sempre priorizando a segurança, o conforto e a boa convivência entre os hóspedes.
Esclarecemos que a abordagem realizada teve caráter exclusivamente preventivo e informativo, motivada por relatos de incômodo envolvendo a privacidade e o descanso de outro hóspede. Em especial, houve a necessidade de orientação quanto à aproximação e tentativa de contato com uma hóspede que demandava maior resguardo de privacidade, a fim de evitar qualquer tipo de constrangimento ou perturbação.
As abordagens realizadas durante sua estada ocorreram de forma respeitosa e alinhadas aos padrões de atendimento. Nesse sentido, não identificamos condutas inadequadas por parte da equipe, que atuou de maneira profissional em todos os momentos.
Em relação à extensão da hospedagem, trabalhamos com disponibilidade dinâmica e sujeita a alterações em tempo real. A visualização de disponibilidade não garante a reserva até a finalização do processo, o que pode resultar em indisponibilidade no momento da confirmação.
Reforçamos que, ao longo de sua permanência, foram prestados atendimentos e oferecidas alternativas, sempre com o objetivo de melhor atendê-lo dentro das possibilidades operacionais do hotel.
Quanto aos apontamentos sobre limpeza, ressaltamos que seguimos padrões rigorosos, e todas as observações são tratadas com seriedade para contínua melhoria dos nossos serviços.
Seguimos à disposição e reiteramos nosso compromisso com a qualidade no atendimento e com a transparência nas relações com nossos hóspedes.
Atenciosamente,
Equipe Intercity Portofino
Anonymous traveller
Comment: 12 Apr 2026
Stayed in: Apr 2026
The reception staff were very unprofessional I arrived earlier and asked if I could have breakfast and they said if pay 300 rials I could then I asked if i could only pay for the breakfast and they said no which is incorrect I also asked if I just could buy a coffee and they said no which is incorrect because I managed to buy a coffee.
I left my suitcases there but when I got back to collect them the receptionist didn’t want to give me back one of my suitcases I have to insist few times that it was my suitcase and he kept on giving me funny looks very unpleasant and unprofessional
The property is also very noisy because it is just next to the motor way
The restaurant staff on the contrary were polite and helpful
I will not recommend this property to anyone
I left my suitcases there but when I got back to collect them the receptionist didn’t want to give me back one of my suitcases I have to insist few times that it was my suitcase and he kept on giving me funny looks very unpleasant and unprofessional
The property is also very noisy because it is just next to the motor way
The restaurant staff on the contrary were polite and helpful
I will not recommend this property to anyone
Business traveller
Comment: 27 Mar 2026
Stayed in: Mar 2026
Reasonable, but very noisy
The hotel's infrastructure is very good, but it does hurt the training of some staff. I always ask my room to be away from the outside noise and I was placed on the second floor facing the highway. It was very noisy nights of the traffic of the vehicles on the highway. The attendant at the front desk did not even look for another option, it was immediately saying that the hotel was crowded and in my observation on the 3 day breakfast, it was not so crowded. If you have a light sleep and want to sleep well, don't stay in this hotel because it's virtually on the road.
Hotel response
Comment: 1 Apr 2026
Agradecemos por compartilhar sua experiência conosco.
Ficamos felizes em saber que a infraestrutura do hotel atendeu às suas expectativas, porém lamentamos sinceramente pelo desconforto em relação ao ruído durante sua estadia.
Sua observação sobre a solicitação de apartamento em local mais silencioso é muito importante, e pedimos desculpas por não termos conseguido atendê-la conforme esperado, bem como pela condução do atendimento no momento do check-in. Vamos reforçar esse ponto com nossa equipe para garantir uma abordagem mais atenciosa e proativa nessas situações.
Em relação à acústica, informamos que todos os apartamentos contam com janelas de vidro duplo e isolamento acústico, mas, ainda assim, iremos verificar especificamente a unidade em que esteve hospedado para assegurar que esteja dentro do nosso padrão de qualidade.
Agradecemos pelo seu feedback, que é essencial para aprimorarmos continuamente nossos serviços, e esperamos ter a oportunidade de recebê-lo novamente para proporcionar uma experiência mais satisfatória.
Ficamos felizes em saber que a infraestrutura do hotel atendeu às suas expectativas, porém lamentamos sinceramente pelo desconforto em relação ao ruído durante sua estadia.
Sua observação sobre a solicitação de apartamento em local mais silencioso é muito importante, e pedimos desculpas por não termos conseguido atendê-la conforme esperado, bem como pela condução do atendimento no momento do check-in. Vamos reforçar esse ponto com nossa equipe para garantir uma abordagem mais atenciosa e proativa nessas situações.
Em relação à acústica, informamos que todos os apartamentos contam com janelas de vidro duplo e isolamento acústico, mas, ainda assim, iremos verificar especificamente a unidade em que esteve hospedado para assegurar que esteja dentro do nosso padrão de qualidade.
Agradecemos pelo seu feedback, que é essencial para aprimorarmos continuamente nossos serviços, e esperamos ter a oportunidade de recebê-lo novamente para proporcionar uma experiência mais satisfatória.
Location
Ac. à Rodovia José Carlos Daux, 3270 - Saco Grande, Saco Grande, Florianopolis, 88032-005, Brazil|7.09 km from city centre
Check in and check out
Check in from:
14:00
Check out before:
12:00
Good to know
Pets allowed with an extra charge
Please contact the hotel for details about adding extra beds.
Intercity Portofino Florianópolis: FAQs
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