Value Stay Residence Mechelen
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Informações importantes
Check-in a partir das: | 16:00 |
|---|---|
Check-out antes das: | 10:00 |
Animais de estimação | Animais de estimação permitidos com um custo extra |
Comodidades
Wi-Fi
Parque de estacionamento
Não fumadores
Lavandaria
Animais domésticos permitidos
Televisão
Mais sobre Value Stay Residence Mechelen
Value Stay Residence Mechelen
O Value Stay Residence Mechelen dispõe de um jardim e está localizado no centro de Mechelen. O alojamento fica a 200 metros do Veemarkt (praça) e a 500 metros do Grande Mercado.
Avaliações de 
Viajante em família
Comentário: 24/11/2025
Hospedou-se em: 11/2025
Spacious and good value
Very spacious studios and apartments with private kitchenette. Very good location near the center. Very helpful and friendly staff.
Resposta do hotel
Comentário: 09/03/2026
Hartelijk dank voor uw mooie woorden!
We zijn blij te horen dat u onze ruime studio’s en appartementen, de handige locatie vlakbij het centrum en ons vriendelijke en behulpzame personeel heeft kunnen waarderen. Het doet ons veel plezier dat u een goede prijs-kwaliteit ervaring heeft gehad.
We hopen u in de toekomst opnieuw te mogen verwelkomen bij Be-Housing!
We zijn blij te horen dat u onze ruime studio’s en appartementen, de handige locatie vlakbij het centrum en ons vriendelijke en behulpzame personeel heeft kunnen waarderen. Het doet ons veel plezier dat u een goede prijs-kwaliteit ervaring heeft gehad.
We hopen u in de toekomst opnieuw te mogen verwelkomen bij Be-Housing!
Viajante anónimo
Comentário: 27/04/2026
Hospedou-se em: 04/2026
Our room had a water leak outside it on arrival, but this luckily did not impact the room itself so we just had to step over the heap of towels to get into our room. The room had the feeling of last being renovated 20 years ago and no repairs being carried out since. What I mean by that is the main window had large cracks in it, panels were missing to kitchen cupboards and the fridge, and drill holes in tiles in the bathroom were visible (perhaps these holes are the reason why there appeared to be damp in the wall?). We could hear any talking going on in the corridor outside as if the people were in our room, and a group of men were talking until about 1am. Our room was also close to the security gate that locked at night and closed with a loud bang, meaning that we were frequently disturbed throughout the night. We had a terrible night's sleep as a result of the corridor discussions and the security gate.
Viajante de negócios
Comentário: 01/03/2026
Hospedou-se em: 02/2026
A complete disaster
My two-week stay at Value Stay Residence Mechelen was completely unacceptable. What is offered here does not meet even basic standards of hygiene, comfort, or transparency.
First, the toilet in my room would not flush. Waste accumulated up to the underside of the seat. This is not a minor inconvenience; it is a serious sanitation issue. The fact that this was not immediately and properly resolved is inexcusable.
The room itself was freezing cold. Either the heating was insufficient or not functioning properly. On top of that, I had explicitly booked a room at the back of the building, yet I was given a room facing the main road. The constant noise from passing traffic and a nearby school made normal sleep nearly impossible. If specific room preferences are offered at booking, they should be respected.
There was also a leak in the corridor where water was coming through the ceiling and running into my room. This indicates significant maintenance failures. The overall condition of the room confirmed this: damaged walls and visible mold. Mold is not just unpleasant; it is a potential health risk.
Although smoking is prohibited on the small balconies, this rule was not enforced at all. People were openly smoking, which meant I could not open my balcony door without my room filling with smoke. The same lack of enforcement applied to the quiet hours policy. Despite the rule that it must be quiet after 10 p.m., the guests next door were partying well past 2:30 a.m. with no effective intervention.
After I filed a formal complaint about these issues, I was told I could move to another room — but only if I paid an additional €100 “relocation fee.” Being asked to pay extra to escape problems caused by the property itself is unreasonable and unacceptable.
Finally, the building is undergoing renovation. This was not disclosed on the website prior to booking. Full payment was required in advance, and when I raised the issue, I was told that notices had been posted on A4 sheets on-site saying, “Sorry, we are renovating.” That is not transparency. Guests should be informed before booking and paying, not after arrival.
In summary: severe sanitation problems, inadequate maintenance, mold, noise disturbance, smoke exposure, lack of rule enforcement, hidden renovation work, and additional charges to fix their own failures. This stay was deeply disappointing and far below acceptable standards.
I strongly advise others to avoid this property.
First, the toilet in my room would not flush. Waste accumulated up to the underside of the seat. This is not a minor inconvenience; it is a serious sanitation issue. The fact that this was not immediately and properly resolved is inexcusable.
The room itself was freezing cold. Either the heating was insufficient or not functioning properly. On top of that, I had explicitly booked a room at the back of the building, yet I was given a room facing the main road. The constant noise from passing traffic and a nearby school made normal sleep nearly impossible. If specific room preferences are offered at booking, they should be respected.
There was also a leak in the corridor where water was coming through the ceiling and running into my room. This indicates significant maintenance failures. The overall condition of the room confirmed this: damaged walls and visible mold. Mold is not just unpleasant; it is a potential health risk.
Although smoking is prohibited on the small balconies, this rule was not enforced at all. People were openly smoking, which meant I could not open my balcony door without my room filling with smoke. The same lack of enforcement applied to the quiet hours policy. Despite the rule that it must be quiet after 10 p.m., the guests next door were partying well past 2:30 a.m. with no effective intervention.
After I filed a formal complaint about these issues, I was told I could move to another room — but only if I paid an additional €100 “relocation fee.” Being asked to pay extra to escape problems caused by the property itself is unreasonable and unacceptable.
Finally, the building is undergoing renovation. This was not disclosed on the website prior to booking. Full payment was required in advance, and when I raised the issue, I was told that notices had been posted on A4 sheets on-site saying, “Sorry, we are renovating.” That is not transparency. Guests should be informed before booking and paying, not after arrival.
In summary: severe sanitation problems, inadequate maintenance, mold, noise disturbance, smoke exposure, lack of rule enforcement, hidden renovation work, and additional charges to fix their own failures. This stay was deeply disappointing and far below acceptable standards.
I strongly advise others to avoid this property.
Resposta do hotel
Comentário: 09/03/2026
Thank you for your review.
We are sorry to read that your experience did not meet your expectations. However, we must clarify several important points, as many of the statements in this review do not reflect the actual events during your stay.
First, the issues you describe were not reported to us during the first days of your stay. We were only contacted three days after your arrival. Our team cannot intervene or resolve problems if they are not communicated to us in a timely manner.
Regarding the room location, while we always try to take guest preferences into account, specific room placement (such as the back of the building) is never guaranteed and we did not receive any prior request regarding this before your arrival.
During your stay, you reported heating concerns, and our team responded by providing an additional heater to ensure your comfort. You also mentioned an issue with the toilet flushing; a colleague inspected it promptly and did not find any malfunction at that time. No mold, leakage or sanitation concerns were reported to us during your stay.
Despite this and in an effort to find a solution for you, we offered you the possibility to move to another room. The €100 mentioned was explained as a cleaning fee, since the initial room had already been occupied for several days. Nevertheless, to accommodate you, we ultimately decided to waive this fee entirely, which unfortunately is not reflected in your review.
Concerning noise, smoking or disturbances: smoking is strictly prohibited and quiet hours are enforced. However, our team can only intervene when such situations are reported. At no point were these disturbances communicated to us or to the emergency contact number, which is available precisely to address such issues immediately.
You also mention ongoing renovations. These works are being carried out precisely to improve the building and the guest experience and notices are clearly displayed on-site.
Finally, we must also note that our colleagues always strive to assist guests in a respectful and solution-oriented manner. Unfortunately, during your interactions with our staff, your communication was particularly disrespectful to the point that one of our team members was brought to tears while trying to assist you.
Internally, we are reviewing your stay carefully and remain open to offering a commercial gesture, because we believe that kindness and constructive communication go further, something we hope our guests will also consider.
Our team remains committed to providing a respectful and welcoming environment for both guests and staff and we encourage guests to contact us promptly so we can address any concerns effectively.
We wish you the best in your future travels.
We are sorry to read that your experience did not meet your expectations. However, we must clarify several important points, as many of the statements in this review do not reflect the actual events during your stay.
First, the issues you describe were not reported to us during the first days of your stay. We were only contacted three days after your arrival. Our team cannot intervene or resolve problems if they are not communicated to us in a timely manner.
Regarding the room location, while we always try to take guest preferences into account, specific room placement (such as the back of the building) is never guaranteed and we did not receive any prior request regarding this before your arrival.
During your stay, you reported heating concerns, and our team responded by providing an additional heater to ensure your comfort. You also mentioned an issue with the toilet flushing; a colleague inspected it promptly and did not find any malfunction at that time. No mold, leakage or sanitation concerns were reported to us during your stay.
Despite this and in an effort to find a solution for you, we offered you the possibility to move to another room. The €100 mentioned was explained as a cleaning fee, since the initial room had already been occupied for several days. Nevertheless, to accommodate you, we ultimately decided to waive this fee entirely, which unfortunately is not reflected in your review.
Concerning noise, smoking or disturbances: smoking is strictly prohibited and quiet hours are enforced. However, our team can only intervene when such situations are reported. At no point were these disturbances communicated to us or to the emergency contact number, which is available precisely to address such issues immediately.
You also mention ongoing renovations. These works are being carried out precisely to improve the building and the guest experience and notices are clearly displayed on-site.
Finally, we must also note that our colleagues always strive to assist guests in a respectful and solution-oriented manner. Unfortunately, during your interactions with our staff, your communication was particularly disrespectful to the point that one of our team members was brought to tears while trying to assist you.
Internally, we are reviewing your stay carefully and remain open to offering a commercial gesture, because we believe that kindness and constructive communication go further, something we hope our guests will also consider.
Our team remains committed to providing a respectful and welcoming environment for both guests and staff and we encourage guests to contact us promptly so we can address any concerns effectively.
We wish you the best in your future travels.
Viajante de grupo
Comentário: 07/10/2024
Hospedou-se em: 10/2024
What’s not to like!
Needed a stay as was in town for a few to watch KV Mechelen play a football game.
This place came up and was immediately booked.
Great location about 15-20 minutes walk from station and about five from main square.
Room itself contained two single beds. Small wardrobe, desk, table sofa and to along with a small kitchen including two hobs, fridge, kettle and microwave.
Breakfast was available for a small charge but was immense and enough for a small packed lunch too.
We checked in out of hours and had our key left in a secure lock box with clear instructions sent previously via email.
Quiet neighbourhood and quiet occupants too.
This place came up and was immediately booked.
Great location about 15-20 minutes walk from station and about five from main square.
Room itself contained two single beds. Small wardrobe, desk, table sofa and to along with a small kitchen including two hobs, fridge, kettle and microwave.
Breakfast was available for a small charge but was immense and enough for a small packed lunch too.
We checked in out of hours and had our key left in a secure lock box with clear instructions sent previously via email.
Quiet neighbourhood and quiet occupants too.
Viajante anónimo
Comentário: 01/08/2025
Hospedou-se em: 07/2025
The staff was very rude when I called to asked questions.
Localização
65 Lange Heergracht, Mechelen, 2800, Bélgica|A 0,69 km do centro da cidade
Check-in e check-out
Check-in a partir das:
16:00
Check-out antes das:
10:00
Informações úteis
Animais de estimação permitidos com um custo extra
Para mais informações sobre como adicionar camas extra, entre em contacto com o hotel.
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