Hotel Saylu
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Informações importantes
Check-in a partir das: | 14:00 |
|---|---|
Check-out antes das: | 12:00 |
Animais de estimação | Animais de estimação não permitidos |
Comodidades
Mais sobre Hotel Saylu
Hotel Saylu
O Hotel Saylu, localizado junto à Estrada Principal A-395, próximo do Centro Comercial Serrallo, beneficia de acesso fácil a Granada e à Serra Nevada. Os seus quartos possuem acesso gratuito à Internet por cabo.
Comentário: 01/03/2026
Hospedou-se em: 03/2026
Very good choice
The breakfast menu is highly recommended, for only 8€ you get a full and very good breakfast.
The only problem is the location, but within what fits is a 15 minute walk from the metro stop.
FR
Comentário: 27/05/2025
Hospedou-se em: 04/2025
(spent 2 nights) misses the fridge and the pool but for 60 € we do not complain
the people at the reception are very helpful and speaks French
breakfast very decent, with a snack that opens at 8:00 p.m., good beer from the excellent sangria and we can dine.
room and bathroom very decent
Comentário: 18/03/2025
Hospedou-se em: 03/2025
Disappointing experience at Hotel Saylu – Lack of organization and damage to our group
What happened?
✅ The night before the problem, the hotel required different hours for dinner between our group and another group of young people. We respected that request and ate dinner later to avoid conflict.
However, the next day, our breakfast was scheduled for 7:30, but when we arrived at the restaurant, the group of young people was already there, occupying the space and causing huge queues. The hotel reception allowed this situation, even knowing that we had scheduled entries for the Alhambra at 8:30.
⚡ The hotel did not take any measures to ensure that the schedule was met, and the resulting chaos caused most of our group to lose the entrance to the Alhambra, except for four people who barely ate breakfast and had to go by taxi to try to arrive on time.
Lack of professionalism and respect
⚡️ No hotel official was present to resolve the situation. The morning receptionist completely ignored the problem, leaving us without any support.
⚡️ The "responsible" of the youth group approached me rude, without having any authority to deal with the matter. The hotel washed hands and let the problem get worse, favouring the other group at the expense of ours.
⚡️ To make it worse, the hotel allowed the youth to organize an improvised nightclub in the basement, without considering the rest of the guests.
No liability or compensation
⚡ The hotel refused to refund the Alhambra tickets that we were unable to use.
They only apologized generally, without taking responsibility for the disorganization.
⚡ They did not offer any compensation, ignoring the damage caused to our group.
Conclusion: If you’re looking for a hotel that doesn’t meet the agreed schedule, doesn’t respect guests and ignores the problems it creates, this is the perfect place. Otherwise, I do not recommend Hotel Saylu in any way.
I will share this experience on all assessment and complaint platforms so other travellers are aware of this property’s mismanagement and lack of commitment.
Do not trust this hotel if you need an organized and professional stay!
Comentário: 11/07/2025
Comentário: 28/11/2024
Hospedou-se em: 12/2023
Very good!
We had arrived late and the kitchen was already closed, but they still made us something to eat because there was nothing there anymore. Very good service!
The only bad thing is the location, it is far from the center.
Localização
Carr. de Huétor Vega, 3, Genil, Genil, Granada, 18008, Espanha|A 2,68 km do centro da cidade
Check-in e check-out
Check-in a partir das:
14:00
Check-out antes das:
12:00
Informações úteis
Animais de estimação não permitidos
Para mais informações sobre como adicionar camas extra, entre em contacto com o hotel.